On Wednesday 26th August 2015 we organised a bus to take us to Reading Festival through COACH BROKER. We were given a bus that was provided by RICKS TRAVEL. The bus was oranisged to pick us up from the festival at 12 noon on Monday 31st August (Bank holiday) After waiting for half an hour, allowing for traffic, the bus still hadnt shown up so we tried to call the number of RICKS TRAVEL lots of times. There was no answer. After waiting for an hour or more we decidied we should try their emergency number that was provided on the website..however there was no answer also! This left us with no choice that to contact another bus company, BIZZY BEES, and organise a new bus last minute and on bank holiday. Costing us, 21 under 19 year olds, an additional £450 to the £650 we paid for the original bus from RICKS TRAVEL. We were unable to get hold of them all of monday. We were left waiting outside the festival for 6 hours in the pouring rain before we were able to start out journey home. On tuesday we rang to ask what had happened and the man, who was extremly rude, uniterested and unhelpful, told us that the driver had called in sick however on another occassion told us that the driver had gone on holiday. He then told us to contact COACH BROKER, when we had told them what happened they contacted RICKS TRAVEL, who had yet again fabricated another story about how the bus had broken down on the way to collect us and had tried to call around to organise a new bus for us and that it was out of their control that we were inconvienienced.COACH BROKER believed this pack of lies, outrageously, and have just wanted to forget about the issue. There was no efforts made to compensate us and no responsiblitly was taken by either companies. If you are looking to book a bus then I would steer clear of this

I called coach company to change my 25 seater to a 16 seater as it cheaper got an email saying it will be £86 cheaper where online it says £300. So o decided to keep the bigger coach for the sake of £86. And they still sent smaller coach Anyway and emailed for compensation or difference and they said there is no difference in price.

We booked a coach from Manchester to the races for 4pm. At 4.10pm there was no sign of it so we called for an update. After being placed on hold we were told, it had broken down, but a replacement would be with us imminently. at 4.30pm I called again. We were told the replacement had broken down, and another replacement would be sent. At 5pm we called again, we were told to call the coach company; Coach broker was just a broker and was not responsible for the delay. We called the coach company and spoke with the driver. He had no broken down and was stuck in Birmingham. A number of calls back and forth continued. Coach broker basically passed the issue to the coach company, who, in turn stopped answering the phone. They would not help in creating a solution, and would not engage. Unfortunately no coach turned up and we missed the races and Madness concert which followed. We have yet to have any contact and we are yet to have any money returned

We hired a minibus from Coach Broker for a very straightforward journey. When I booked by phone, the gentleman said "That will be a cheap run". I suppose it was if you consider £195 cheap. When I had agreed to take it, I was passed on to the payments department who told me the cost was now £200 - they could not explain why. The night before our outing, I had a call from the minibus driver asking where he should pick us up! When I told him I had already given the postcode when I booked, he said "Oh, you booked through Coach Broker - they don't care as long as they get their cut." He did arrive on time, but it turned out he didn't know his way to our destination and took us by a very circuitous route. He also didn't know about a stop we were due to make on the way back, and had no idea where it was. How a minibus driver can expect to do his job without a satnav or even a map is beyond me. Coach Broker later sent me an e-mail asking me to "use the link for feedback" as it was so important to them to give good service! However, there was no link in the e-mail, and when I e-mailed them back to ask about it, they just didn't reply.

was promised a party bus for my sons prom along with 12 of his friends ,gave them all the details, was given a price of £390 the booking was made the lads were well chuffed. The following week was told it was not certain to arrive at the agreed pick up time , so they could supply a minibus instead ,I told them to provisionaly book it but needed to speak to my son first, got home from work to find that they had booked it anyway and taken £94 OFF MY CREDIT CARD ,nine yes nine phone calls later was told they would be keeping my money and basically that it wasn't their problem .PLEASE do your self a favour and avoid this shower like the plague they are complete rip off merchants , phone local coach companys direct and make the booking yourself you would be much better off.... if they could not guarantee the coach I asked for then they should not of promised it me..

I feel a fool - I had read the reviews of Coach broker before confirming my coach booking. But still went ahead, convinced that if I gave them a detailed itineray of my coach trip, kept all email correspondence confirming the booking nothing could go a miss. How wrong I was! Coach Brokers have a great sales team - They respond very quickly, give you a great price, even send photos of a fabulous luxury executive coach that you will travel on. Hooked by price and the quality of the coach I booked a coach for trip to Europe in March for a trip in June. Between March and June, wary of the bad reviews on this site, I had contacted Coach Brokers and the Coach Company a number of times to check all was fine with the booking and told that it was. At 5.00 pm the day before the journey. I was contacted by Coach Broker saying that an additional £600 was now required in order for the booking to go ahead. As it was too late to organise alternative transport, I reluctantly paid the additional amount. When the coach arrived next morning it did not resemble the coach in the photos - and the coach company wanted additional payment for drivers food for the journey. I am now taking this matter up with trading standards. My simple advice if you want a hassle free coach booking for an important trip -do not use Coach Brokers or even their sister company Limo brokers. You will be disappointed.

I booked this company for my wedding in August last year. The coach failed to turn up so I had to pay for taxis for all the guests personally. Six months later and they haven't responded to my requests for a refund, despite failing to ensure the services I contracted them to undertake were carried out, so I am taking action to recuperate the money and refer them to trading standards. It's also worth noting that their terms and conditions try and exempt them if anything goes wrong on the basis that they are operating as an intermediary (i.e they don't operate the coaches personally). I can only speak from personal experience, but I wouldn't recommend using them.