The staff were very helpful and quick to respond to queries. The computer was a good price and it arrived on time. HOWEVER, it arrived with faults in the hard drive, GPU, headphone input and other things. The good service is no use if the product itself is faulty. When you buy a new computer, you want a new computer and not one in need of repair on day 1. Considering the many good reviews I just count myself as unlucky, but it is extremely frustrating. I do not doubt that the computer passed all the testing and was fine at the test center, I suspect it took a knock or something in transit. This can happen to any computer or good purchased over distance, but someone must be responsible for it and that is the supplier (Arbico). I consider this a case of bad luck and it is likely I will give Arbico a second chance.

I received my computer built to spec on time and initially I was very happy with the service provided. Things unfortunately started to go quite badly wrong, on the odd occassion I would get a blue screen informing me it was performing an emegency crash dump - as this was only a very occassional occurrence i put it down to "one of those things" and did not pay it much attention.

Then about three months after my purchase it would not boot up at all, on contacting Arbico they said I may have corrupt memory ( I knew this wasn't the case and informed them but the tech guy just wouldn't listen) so they sent me out a memtest disk and it did show errors, on advising them this they sent me out replacement memory but requested an £80 depoosit - none too happily I paid it to try and get my computerup and running again.

As I stated to them right at the start it was not the memory so I oalled back and spoke to another tech guy whop couldn't understand why the first one had said it was the memory as it quite obviously wasn't, he advised it looked like the hard drive was faulty (my inital assumptiom) and he would post me out a new one for another deposit - this time £50. I fitted the hard drive and re-insatlled everything and happily my computer is now working fine after a month without it going back and forth to Arbico, I sent them the memory and hard drive back registered post expecting my refund. After 2 weeks no funds were returned to me so I gave them a call and was told they would look in to it and call me back - i verified my telephone number and awaited their call, it never came - this happened three times until I spoke to a "supervisor" (I use this term very loosely) who advised that they had not received the goods back and I would not be getting a refund. Unfortunately I have misplaced my receipt for the registered delivery so unless I get a tracking number I have lost £130 for a bit of kit I didn't need and a replacement piece for a faulty bit they initially supplied.

I have to say the money is not the issue here but the fact my computer was down for over a month only three months after I bought it and the very fact they required a deposit along with not calling me back or listening to my thoughts initially has left me with a very bad impression of this company - I will never be using them again nor will any of my gamer friends.