Asked by
Jamnate
on 4th February 2017
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I've prebooked a hire car from Goldcar next week at Malaga airport. I've booked the insurance with Ryanair. Will I still be hit with having to pay for more insurance when I get the car? Also can I get the car without having to leave such a massive deposit on a credit card?
Tempted to cancel and go elsewhere now after reading these reviews.
Answers (21)
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benlondon
Written on: 07/02/2017
Yes I would strongly recommend cancelling and booking elsewhere. But check the reviews of the other company before you book too as Spain is becoming fairly notorious for sharp practice in car rentals.
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davethekeys
Written on: 07/02/2017
They will pressure you to buy their Super Relax Cover. If you don't you will have to leave a deposit on your card. It can be 600 or more Euros.
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NewParadist
Written on: 07/02/2017
Yes, you'll have to pay the deposit but that's normal with most companies unless you insure with them. The difference with this lot is that I wouldn't bank on getting it bank. In fact, I'd say the odds are against getting all your money back.
The problem is that they're deceptive - you can find yourself paying insurance and they won't draw your attention to the charge and the same goes for any other additional charges they can find. I really would stay clear.
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garydavies2304
Written on: 07/02/2017
yeh cancel they will have you for what ever they can .
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MSH
Written on: 07/02/2017
You will definitely be asked pay their insurance. If you refuse then there will be a massive deposit taken off of your credit card. Their cars seem cheaper when booking but they certainly don't work out cheaper in the end. Cancel and go elsewhere while you still have the chance.
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HanaV
Written on: 07/02/2017
Regarding the insurance - I think YES. And you have to leave the deposit and they will not to return the whole amount. I STRONGLY DON'T RECOMMEND GOLDCAR!! It is the group of cheaters
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Ken100
Written on: 07/02/2017
Yes I would seriously consider booking elsewhere. My experience with Goldcar is not good. Their customer service is seriously lacking and they push you to have extra insurance even if you are fully covered and they charge you an expensive amount as a deposit of your credit/debit card and they give you bull about not filling the vehicle up when returning it. I would definitely not use them again. You could consider booking a car off airport, from the resort, where it could be picked up at the airport. Thanks
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Regency66
Written on: 07/02/2017
As per the previous replies Goldcar will not recognise the Ryanair insurance and will pressurise you into taking out their Super Relax Cover, or, alternatively having a large excess earmarked on your credit card. That wouldn't be an issue to me as you have cover with RyanAir, and if you had to pay anything out you can claim it back from the Ryanair cover. My problem with this company is that if you earmark their excess on your credit card their agent might accidentally on purpose key in some wrong data which causes the card transaction to decline, and they will not let the car go until they have payment. If you then agree to take out their cover miraculously the payment is processed ok. I will never use this company again so forewarned is forarmed. Hope this helps
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Poundy321
Written on: 07/02/2017
I had insurance (excess refund policy) & was in the queue for nearly 2 hours (at Palma airport). Initially he just told me extra cost to charge......Fuel deposit & insurance.He wasn't interested in what I was showing him & tried aggressively to sell the insurance. They block the amount from your credit card, rather than something you have to pay. I too would look elsewhere if you can cancel without penalty & have bought a seperate annual excess policy in the UK....I've used Questor but not had to claim yet.
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HumbleEllis
Written on: 07/02/2017
Cancel if can, Goldcar will rip you off one way or another. I've used them twice and both times got done.
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rt52
Written on: 07/02/2017
From my experience at Barcelona I would avoid Goldcar at all costs, they will try to convince you your own insurance is not valid, and you must buy the one they offer. If you stick to your guns you are then treated with contempt, are asked to leave a large credit card deposit and charged twice as much for fuel. I paid a over 300euros for 1110 days hire and was then given a car that had had a been in an accident with the front wing smashed in. When I asked for a different car I was told to take it or leave it.
AVOID GOLDCAR
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dmilne6
Written on: 07/02/2017
Yes or leave a huge deposit.
I also had insurance which theywould niot accept
I took theirs and it cost the same again.
Car I got was so dented and scraped I am sure they would have been trying to keep the deposit.
Will never use Again.
Also the queues were horrendous at goldcar. No queues elsewhere.
I use Avis now with their preferred scheme.
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a12ENE
Written on: 07/02/2017
Goldcar will do everything they can to get extra insurance from you. They logged in the wrong data for our credit card so it was declined so we were forced to take their expensive insurance.
Odd that our card worked everywhere else on holiday. On our return home, the bank confirmed the card was declined due to Goldcar entering data error. Goldcar still refused to refund us even with confirmation from the bank.mThe exact same happened to a friend. CANCEL and save yourself the trauma.
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goldcarripoff
Written on: 07/02/2017
I regularly use hire cars in Mallorca, they are much the same as most car rental company's if you do not take out their insurance you WILL be pressurize you into taking out their insurance ( much more expensive) if you don`t make sure you have enough on your credit card as you WILL have to leave a deposit. Last time for me it was 1,000 euros! MAKE sure you go around the car checking for any damage, take pictures time and dated before you drive off.I missed the small stainless cover plate in the door handle key lock,And they wanted to charge me 250 euros! fortunately it could be seen in the pictures I took , and was reimbursed. Another tip if the car is a total write off (if you should Be so unlucky!)most add on insurance only covers you for 5-6,000 euros.I take out annual insurance,but read their small print like all insurance Co they love to take your money but hate paying out.Be sure to check the sill panel`s @ the bottom of doors,I missed that one before I got wise and got stung even though it was rusty! Don`t let it put you of.My wife has just gone out for £20 each way and have hired cars for a week for £15. just be as smart as they are.
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Esprester
Written on: 08/02/2017
I would book elsewhere as they are notorious for adding in extra charges. The service I got was appalling when I hired a car and would never hire with them again.
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pbunker
Written on: 08/02/2017
You will still have to pay a large deposit, which you will fight to get back. I will never use Goldcar again after my experience.
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DavidpBennett
Written on: 09/02/2017
Argus Hire is the agent that deals with Goldcar bookings and their intructions state quite clearly that if you've already bought the extra cover you don't need to buy Goldcar's EVEN THOUGH THEY MAY PRESSURE YOU INTO DOING SO. The man at the Goldcar counter was both rude and aggressive and listed the ills that might befall us should we not buy his extra insurance.
There is too much competition in the market to have to tolerate such behaviour and the choices are many.
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DavidpBennett
Written on: 09/02/2017
Argus Hire is the agent that deals with Goldcar bookings and their intructions state quite clearly that if you've already bought the extra cover you don't need to buy Goldcar's EVEN THOUGH THEY MAY PRESSURE YOU INTO DOING SO. The man at the Goldcar counter was both rude and aggressive and listed the ills that might befall us should we not buy his extra insurance.
There is too much competition in the market to have to tolerate such behaviour and the choices are many.
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JohnPollock
Written on: 10/02/2017
I have spent the last twenty years doing touring holidays round Spain & Portugal and I have encountered some horrendous practices by car hire firms but I always regard Goldcar as being in a class of their own. The staff are programmed to sell extra cover and are not amused if you have purchased cover here before you go. If they accept that you have sufficient cover you will be asked to hand over your credit card so that they can guarantee payment in event of an accident. All car hire companies do this . It is standard practice. If I were you I would look at the reputable companies like Hertz. Car Hire is a very competitive market, sharp practice abounds. You just have to give yourself the best possible chance of having a good experience.The ones that appear cheapest are not always good in the long run.
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Dr.John
Written on: 04/05/2017
How did this go? Did GoldCar rip you off for a huge deposit, which they then did not return in full?
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Tom1982
Written on: 04/05/2017
Cancel and go elsewhere, even if more expensive they are a terrible company
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