Royal Grass Reviews

“Good product but no support aftwerwards”

Written on: 23/01/2017 by Goolwa32 (1 review written)

I live in Australia. Really disappointed given I have contacted Royal Grass about an error in their "Authorised Dealers" installation of product at our house. I provide a copy of this communication sent to them over a month ago, there has not been any response whatsoever. Very poor given we spent around $10,000 ($Aus) on this. Unfortunately the insurance company advised they cannot be held accountable for the workmanship of our supplier. A couple of years ago (approx May 2014) we had Neighbour Labour (Regal Grass) place artificial lawn at the abovementioned property. At the time they pulled out the old lawn front and rear, and also took out some of our storm water from the respective lawn areas. A number of these have were not replaced. At the time we did not think much of this, simply thinking (as perhaps your contractors did), that they simply allowed excess water to drain into our sump in the rear yard which then pumps to the road. In actual fact they have affected our entire storm water system and we have recently had the house surrounds nearly flood into the house. We need this fixed as soon as possible please. We have not contacted our insurance company as yet as we thought we would give you first option to fix this situation, rather than submit a claim through them, they fix and then pursue you. If I do not hear within 7 days, I will pass on this matter to them. I appreciate the circumstances around the demise of Neighbour Labour in SA, but do not want to be disadvantaged by a claim that the warranty does not apply (and involving unnecessary legal costs to all parties). The pressure in our downpipes from not being reconnected and therefore not being able to clear has split some of these at their joints and under the surface of our soil. I am happy to meet with your representatives at our house to discuss. At the time we were dealing with the State Manager, and I notice you still have his mobile phone number on your website so I am hopeful he can shed some light on this for you. We also dealt with XXX . Whilst I believe there has been some resulting damage from the works they completed (which has only become evident when we had the extremely heavy rains of late), I am not looking for that damage to be repaired if you come out and reinstate the connection of my stormwater to my sump. If the matter cannot be rectified amicably, I will advise insurance that the property also needs to be fixed and they can pursue this with you as well.