I ordered an Olympus 70-300mm lens early Dec 2009 and it turned up before Xmas as promised. It did seem a long wait before anything started moving but from being notified it was on route it only took 3 days from LA to my door in the UK.

Lens is great, well wrapped and I had £25 cash back from Olympus totalling a saving of £120 over the cheapest UK price.

I had recommended this lens and sight to a freiend and he had the order cancelled but he had his money back therefore it appears the problems appeared after Xmas.

Ordered this waterproof housing for my Canon s-90 camera. I was surprised to get a phone call to verify my details on a sunday lunchtime, but all went smoothly and it was delivered as promised. My only real surprise was that it was shipped from the US, although if I'd looked more carefully at their website I'd have found out there. I was able to track the package on the web via UPS, no complaints really. It was cheaper than anywhere else which is why I went for it.

To buck the trend of the negative reviews, here's my experience of Crazy Cameras. 2 weeks ago I ordered a CCD (camera for a telescope) from Crazy Cameras due to the minimum £50 saving for one in the UK. I thought wow, so ordered it in haste, then spend the following hour reading reviews on this site. I though omg what have I done, I've lost my money. My wife went mad when I lost £200 on ebay from a too good to be true videocam 2 years ago. I knew things weren't right with CC by the poor purchasing software, being deemed as logged in even tho I hadn't set up an account and password. I tried to cancel straight away but couldn't. For 5 days I just left it and hoped my CCD would arrive. Come Friday night I decided to send an email to [email protected] stating I either wanted some proof of postage or my money back. I also mentioned I could get them investigated via an agency, not quite 100% correct but it was a possibility, certainly following the BBB.org route. 2 hours later I got a notification from UPS that a parcel had been dispatched. The link turned out to be a genuine one to the UPS tracking system, I tried it many times looking for loopholes but it was genuine. Feeling smug that my email had prompted this I was then very surprised when my email bounced back to me an hour later saying [email protected] was not a valid adress. I was convinced that it was a spoof email to stop complainers, but again the attachment details appeared genuine. My conclusion from this was it had been shipped 5 days after ordering with no prompting. My shipment then travelled from San Francisco to Kentucky over the weekend but then no update for 2+ days. I feared the worst, but by Weds morning it had moved onto Philadelphia, then had been scanned for delivery at East Midlands airport, onto Gloucester then out for delivery to me. I received the camera on the 10th day after ordering, unused and unopened. Turned out that CC's had delivered on all fronts. I don't know what to make of this really and how to rate the sevice. It has been 5 star but I wont order again though due to the negative publicity - even if I have saved £50+. I hope there are many more success stories and its not all doom and gloom for other CC customers. - Spare a thought though, I do support West Ham so its not all fine wines and chocolates.

LOOKING AT THE REVIEWS OF CRAZY CAMERAS I THOUGHT I WOULD LOSE MY MONEY.
HOWEVER THEY DELIVERED MY CAMERA, ALBEIT AFTER 2 WEEKS. THE CAMERA WAS EXACTLY WHAT I HAD ORDERED. PLEASE BE PATIENT!

Ordered Binoculars Dec 21st. on Friday29th, as goods had not arrived I e mailed and asked to cancel. 13 minutes later I recieved E mail saying order cancelled and refund in 5-7 days. Today the 3rd Feb I see the full refund has been made.
They have been fair to me but dont think I will go there again.

I was tempted by the price for an Olympus 70-300mm lens and the fact that the website even offered an instant discount when I was about to leave the site without buying. So I took the plunge and then looked at online reviews. I felt like an idiot and was sure I had thrown my money away. But they dispatched the lens within 7 working days as promised and I got it two days later. So it all turned out well in my case.

First and foremost my iPod touch arrived in perfect condition at a fantastic price. Unfortunately after ordering I read too many negative reviews here that caused me serious concern I'd been scammed.

Despite an extended delivery time (17 days total of which 11 were working days) my goods arrived exactly as described. During the process I managed to contact Crazy Cameras via their online chat and twice by email, all 3 times they were very helpful and courteuos.

I agree the website is not clear about them being US based and they did take payment though the item was not actually in stock, but my experience is that they are far from the scammers many reviewers have made them out to be.

Would I buy from them again? Probably not, which is a real shame as I'm likely to miss some real bargains. Instead I'll pay extra for a UK sourced item and the relative peace of mind gained form using so called "reputable" traders.

In summary, thanks a lot Crazy Cameras and thanks for nothing all you scare mongers who contributed to making this purchase experience so dreadful.

Was not aware that the company was sourcing US models and sending to UK. Therefore received the US version of the Canon Ixus 200is (SD powershot 940) with Gb adapter. In all likelihood, i would not have ordered this.

nevertheless, the product is fine, is identical to that sourced in UK apart from the name on the camera and was about £50 cheaper.
I received it within a week (which was reasonable).

Can hardly complain.

JC

Hmm thought I should add some balance to this, I have used them a few times without issue, I buy Underwater Housings for Canon Cameras, yes they take about 3 weeks to arrive but they arrive, I havent had to contact them so cannot comment on their customer service but I havent had any issues.
Just thought I would offer an alternative point of view as often it is only those that have an issue that post.

I purchased a Canon Powershot SX120 IS camera for £142 (less Canon £30 cashback) on a Wednesday evening and it was delivered promptly two days later on the Friday morning. Jessop advertised it for £197 with a £30 cashback. My only criticism is that Crazy Cameras were advertised as a UK site but it turned out to be an American site so I don't think the warranty applies. Apart from that it was excellent service at a cheap price. I saved £57.

I ordered a Canon 450D camera from Crazy Cameras on 9th December 2010. They contacted me to confirm the order as I had a differant delivery and billing address. I then got worried when I read all the bad reviews on this web site. I then tried to cancel the order but got no response from Crazy Cameras, either by phone or email. I contacted my credit card provider and cancelled my card and reported the transaction as a possible fraudulant deal. When I tried to track the camera's progress on Crazy Cameras web site it's status had not moved from in shipping process. I then bought a camera from Curries, hoping to obtain a refund from my credit card provider. Yesterday 23rd December, Crazy Cameras (via TNT) delivered the Canon 450D to the correct billing address.It was only a week late - and at Christmas time from the US that must be good. I now have to ask Curries for a refund.

I read an awful lot of negative comments only after having ordered a new Nikon P90. It came £40 cheaper then anywhere else in the UK and I was disappointed to find out that the camera was coming from the US. I also thought that having ordered on the 18th it would have been impossible to receive it by Christmas as promised on the website. Finally I was worried about the problems other customers experienced.

However, I did receive the camera today, right on time, excellent conditions; it is the US model but into the box I even found the conversion plug. I am very satisfied.

this website seems to be getting bad press but i have found them o.k. yes they are u.s. based so when contacting them you must allow for the time difference. had notification when goods were picked and dispatched. goods arrived as promised.liked the price they just need to be upfront about being u.s.based.

I ordered a Nikon SB600 flashgun , all previous searches brought me back to CrazyCameras.co.uk because their price at £165.00 was the best out there, while I was in the ordering process I was offered another £5.00 discount making the total price inc postage at £160.00, bargain.I ordered on the 3rd December and it arrived on the 21st, a few nail biting weeks wondering whether it would turn up at all especially after reading other reviews of the site. If Crazy Cameras were up front about delivery times stating up to 3 weeks delivery instead of the quoted 5-7 business days then I wouldn't have panicked. The DHL shipping and tracking info once despatched was superb.I am very pleased with my purchase,price and free delivery but a little disappointed at the delivery time. Mark Stewart

Hi All,

I notice there's a fair few negative reviews of this company so I thought I'd at least give me own experiences.

I placed my order with CrazyCameras on the 14th of December 2009 and the money was almost immediately taken, no confirmation email was sent, leaving me fairly concerned. Then stumbling across this site left me even more concerned!

However, I emailed CrazyCameras asking what was happening, they then forwarded me a link to the DHL website showing me where my order was up to. The order has now arrived (23rd of December) in perfect time for Christmas! A small part of the order was missing but the money for that part was refunded to my account before the important parts (the camera) turned up.

The company does appear to be based in the US and perhaps they could operate a little more transparently but overall my experiences were what I'd expect for the money paid.

If they could give a confirmation email when the booking is made and perhaps give all customers the DHL tracking number as well as only taking money for items once goods are dispatched, it'd help reassure people a lot more!

Seb

Just to put peoples mind at rest - My experience of CC is that they were good up front with email's to confirm order and a phone call to say our order would arrive 5 working days later. I started to feel uneasy when I discovered they only had a score of 1.7 on reviewcentre and when I checked reviews. The call centre is always busy (straight to voicemail) and they did respond to my first email - BUT after the 2nd email I could see my order start to be processed and checked it's path through the US to my door step in 2 days (pretty good by any standards), also got emails from CC and DHL to say the order had been shipped so not too bad in the end and only 1 day late just cannot contact them ??