Rough Gear www.roughgear.co.uk

I bought a Mountain Equipment shell jacket and ordered a size too big, to allow for all the warm clothes underneath. The jacket was delivered within a couple of days. Unfortunately, Mountain View had already worked out the warm clothing point and allowed for it in the sizing. I explained the problem to Rough Gear, sent the wrong jacket back and had the correct size 2 days later. Great service and a great price. I will definitely look on their site next time I need some outdoor gear.

Just bought my wife a pair of Keen Bryce Mid Boots saving at leat £45. I thought it wasn't true, but I was terribly mistaken. New boots arrived the next day and she loves them. Superb service. Thank you.

Ive used roughgear.co.uk quite a few times over the years, from mugs to stoves to thermorests to everything else you fit in your rucksacks for adventure,whether it be a night a weekend or multiple days,its always been quality gear and at the lowest prices ive seen.Oh and not to mention the service, second to none, it was at my home the following day.These people are on the ball.But enough of blowing their trumpet for them,I just orderd the deuter futura 32 rucksack,bought it for day hikes in the hills just cant believe how comfortable it is,clever design on how they keep a space between you and the rucksack for plenty of airflow not like so many other rucksacks that rap around you like somthing out of alien.Plenty of pockets inside and out aswell,I do like the lower entry into the main compartment which can be sealed off from the main compartment with a zip,great for warter proofs, at a sqweeze I can get my sleeping bag inside that very compartment.love the pocket on the hip belt fits my gps lovely,plenty of compression straps to keep taut for maximum comfort. 10/10

excellent customer service , ordered mountain equipment Karakorum pants received them the next day , wasn't sure if the inside leg would be suitable and was told it would not be a problem to exchange or get a refund . thanks again , great trousers .

I received the item the next day as promised and all in order. A new and free Exped drybag was included, the right size to use as a liner for the rucksack purchased. Very impressed with the service and extra touch. Well done.

Everything went perfecly, good prices and even better service.

Good prices, free next day delivery for my order. Staff helpful on the phone and online. Very pleased with my purchases (down coat, men's trousers and fleece). One item returned and refunded quickly. Very satisfactory service. Thank you.

After getting in touch with RoughGear and investigated all other options. I busted other web sites as well as going to 3 Cotswold Stores.

I returned to RoughGear and placed my order yesterday and received it this morning.

Immediately on receipt I tried my Haglofs Roc Hard Jacket and have used it straight away on my trip to Central London.

It is a great day to have tried the jacket especially as there are very high winds, not that I felt them (thanks to the jacket). It has most certainly exceeded my expectations.

RoughGear have provided Superb Jacket, with Great Service at a Great Price!

I thoroughly recommend RoughGear and I will most certainly return again.

Informative and user friendly website. I ordered my jacket, which was on sale at a very good price, and 24 hours later it was delivered by UPS at no extra charge. Nothing negative to report. Very happy customer! Would definetly use again.

Good customer service when responding to questions, next day delivery. Best price found on line. High recommended.