Poplin is the classic street fabric, and its the base for most Hawes & Curtis shirts. It's smooth, silky, and crisp in texture. They're really comfortable to wear and finish makes them easy to iron. Cotton's quality last long time.

The shirts are awesome and comfortable to wear. A special finish makes the shirts easier to iron and ensures the quality of cotton.

Really bad customer service. The person I dealt with who claims to be as high as the CEO of the company has the audacity to justify that me not receiving my correct order is some how the customers fault!!!! Extremely rude and arrogant. No one is willing to help or rectify the the problem. After having a number of difficulties through out the order process and finally when I received the order they got it all wrong, somehow the person I dealt with (e-commerce “manager”) claims that there is nothing they can do and that I need to provide evidence . Absolutely nonsense, I have been left out of pocket and left without any goods either. If you really want to purchase from this brand, your better off going direct to store.

I made an order for multiple dress shirts nearly a week ago costing early $300 and now package has arrived in Canada but there now charging me an COD cost and wont send it to me, worst of all is they wont respond to my emails now I may never get my package.

They can not deliver the order for a whole month. I made an order 3 of march, today is 27 of march and I still waiting for my new shirts. The worst online store! If you don't want to have such a bad experience DON'T ORDER.

I bought 4 shirts in their deal. These shirts looks terrible even after ironing on high temperature or when damp as suggested. Even getting these dry cleaned with added starch doesn't keep the terrible creases appear after the shortest of wearing. Waste of money. I'm going back asap.

Ordered 5 for £100 and got delivered next day delivery good quality medium priced shirt you get what you pay for hand made top of the range they are not but I was not buying hand tailored shirts just quality business worksheets which look the part

I bought 5 shirts for 100 UKP in August and get annoyed every time I iron them. 4 were classic fot one was weekend button down style. They look ok style and appearance wise if you could ignore the horrendous creases - which with shirts of course you can't. I have ironed them with the hottest temperature and also using spray of water....even if I repeatedly go over a creased it will not go away and the overall material appears to be iron proof!! I have had Tesco George shirts which look better after ironing. I do not know about high collar shirts or any of the other, but I do not see how ANYONE would consider these shirts acceptable. Of course, when I bought them, you unpack everything and then wash them. I didn't keep all the bits of paper plastic and clips etc as the shirts prewahs and iron looked ok. Therefore taking them back seems to be a hiding to nothing according to their returns policy. Anyone successfully returned H and C shirt without packaging after washing? I will try to ring them and see if I get any positive response.

Not happy with the purchase I made, the material of the clothes was horrible.

Went to Kensington High Street branch to buy a shirt or two for my husband. The male assistant never acknowledged us and was on the phone during the whole time we were there and I think he was possibly making a private 'phone call by the way he was acting. A female assistant tried to help us but was obviously not knowledgeable about the shirts for men, she seemed completely out of her depth as she must have been understandably more knowledgeable for the women's side. We gave up and will never go again.

Dear Sir/Madam, Yesterday I purchased the shirt from your Birmingham store. Need to say that Salvador was really great sales advisor (really professional) and I was surpassed by the level of knowledge. When i came home I realised that sleeve was too short and today I went to exchange the shirt because it was impossible to wear the shirt with extremely short sleeve. Salvador was off today so another gentleman offered me his help and found me another shirt that was fitting me greatly. I wanted to buy another 3 ties when lady (can not mention the name) told me that she will not do anything because the shirt i bought was on clearance. I tried to explain that when Salvador gave me to try the shirt is was good, but the one that was sold is not good. But (can not mention the name) would not listen to what I said, just telling me that companies policy: no exchange, no refund. I did not ask for refund I just need the shirt that I can wear. But again (can not mention the name) would not listen and could not be bothered to look for solution. I asked her what I should do with the too short shirt and she told me that i could give it to charity. This is not acceptable at all in my opinion. I was really not happy with this solution, because this is not a solution. I asked if it was possible to speak with manager (Debbie) and (can not mention the name) told me that she will be in only on Wednesday. What I want to say, that I had enough. Newer in my life I came across with such unprofessional attitude. Thanks to (can not mention the name) my day was spoiled completely. Your promise: "We believe in complete customer satisfaction" - absolute lie! Therefore, if for any reason you are not entirely satisfied with your purchase, ... etc. - lie, lie, lie. I am not happy at all and not satisfied with my purchase, because the only thing I can do with it, give it to charity, because I can not wear it and can not exchange it. After nearly 5 years of been your customer, I can give you the promise, and I will keep it. Do you think that I will come back to spend a pound in Hawes & Curtis? I am sorry that you have to read it, but i hope that some one will do something about service standards in Birmingham store. Its cost nothing to exchange the shirt that I did not wear. And I was happy to buy another 3 ties matching the shirt but at the end you just lost customer that was not hard to please and make happy. Good luck in the business. And I wish you not to receive silly complains like this.

Recently bought four high collar shirts from hawes and Curtis. Had seen them worn by Dr Christian on his tv shows and researched the store. Went to the store at Westfield Stratford and tried on a couple of shirts to find my exact size. Good so far but found a very limited selection in my size, frustrating and a wasted journey. Home to try the website but not good as after choosing the shirts, found it impossible to add to basket and gave up. Rung the Jermyn st flag ship store, told they had them all in store but it's not possible to order direct from them--more frustration!!!! Decided to have a day out up town and went to the store, amazing!!!, every style and size in stock and spoilt for choice, bought four terrific shirts and £100- bargain!!! So pleased that I went across the road and purchased a very expensive pair of amazing shoes from Jones shoe makers-very good day. The shirts are very classy and I've had plenty of comments on them, they also wash and iron beautifully so I can't understand some of the reviews on this site. The reviews appear to come mainly from yanks so is it possible that the gigantic meal portions served in American restaurants may go some way to explaining this phenomena. Perhaps the good old USA May one day sink into the Atlantic To reiterate, great purchase, great quality and will return for more. Highly recommended

I ordered several Hawes & Curtis shirts online for the first time with their Click & Collect service and I was really pleased with the overall experience. I didn’t have to pay shipping costs for this service and the store staff were very accommodating and helpful. The shirts are excellent quality, fit perfectly and were very reasonably priced. I'll definitely be buying from Hawes & Curtis again.

Having read reviews of other customers who also experienced bad customer service from Hawes and Curtis, I am not surprised. The staff are very hostile and unhelpful. you actually regret going to buy shirts there. you practically have to plead with them for them to even attend to you. It leaves a bad taste. A very unpleasant experience that I won't repeat. Avoid.

Order cufflinks from them on 18 Feb 13 - after ringing many times stating that we had not received them after the due date we demanded a call back. They just kept saying it had been passed to their head office and we should keep checking our emails. After a week of checking the emails, still nothing had been received we kept ringing them again. There point blank refused to put us through to 'Head office', I am actually doubting they exist. We finally received the cufflinks a month after we ordered them, after at least 20 - 30 phone calls chasing them. We dount actually want these anymore as the event we wanted them for as passed but we cannot be bothered to return them as it is far too much hassle returning them and we will be spending far too much time chasing our money back. Customer Services at Hawes and Curtis are shocking !! no help, no apology, no way will I ever purchase from them again !!