written by orientalpoppy on 19/10/2023
These kennels are filthy. Unfortunately, I overlooked it as we had a family emergency. Our beautiful dog escaped and was run over. people working there are untrue. They said wrong to us about the dog escaping and refused to accept responsibility for it. Afterwards, I was told by people in Caterham that they are gangsters and we certainly felt intimidated. Please dont use them, no matter how desperate you are. They conducted a campaign of hatred against us, until we got the Police involved. Truly sad that they are so unprofessional.
written by mbMedeiros112 on 30/07/2019
I called B.L.K and spoke to a very rude person. I simply wanted to book my dog in, it was the first time calling a Kennel. I wanted to book my dog in for 2 days over the weekend. what I didn't get was picking up your dog the following day counts as an additional day. He didn't have the time to explain. instead he put the phone down on me... how rude. I called back to understand why, and he said I didn't have the time to explain... rude again. If this man doesn't have the time then only Lord knows how he would treat a poor dog or cat... STAY AWAY
written by 311Whalen on 17/10/2017
After leaving my dog here for a week we picked her up with wet bedding and it smelling of urine. My poor dog smelt disgusting and her hair was falling out on the way home. Never again will my dog step foot here. Totally appalled even after reading great reviews about them.
written by Sany on 18/04/2009
We left our dog at the Birchwood Lodge Kennels & Catteries just for one week and when we got back it took us 2 weeks to recover from the stress of seeing the condition our dog was in upon collection. She is a long haired small dog and we had taken her to the groomer so that her fur would be as short as possible while there to reduce the possibility that she would return really dirty! When we picked her up she looked really stressed, she was wet and caked in mud and her neck was covered in sores which she had developed in that short period there and they had obviously neglected, to the point that they had become bloody and infected wounds. The next day we had to make an emergency visit to the vet because during the night she had difficulty breathing and was shaking with fever. She was diagnosed with a chest infection.
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Jill_'s Response to Sany's Review
Written on: 10/11/2013
I have to say I would not recommend this kennels either. My neighbour left her dog there so I thought it must be ok. I left my lab and goldie for 4 weeks while I was away and I wished I hadn't. When I went to pick them up they were pulling to get out of there and they were gagging for water. Their bedding came back filthy and they stunk of urine. When iI got them home I had a better look and realised my goldie had difficulty walking, she was badly matted as her hair was longer than the lab and both their fur was smelling badly of urine. I had to take them to the groomers for her to work miracles. I feel so guilty about how they suffered while I was away and I will never again use this kennels. My friend was surprised at what happened but wasn't put off but she never left her dog for more than a week anyway and her lab had short hair,whereas mine were there for 4weeks. It seems the longer haired dogs are not wll looked after like the are too lazy to brush or bath them. I am disgusted!!!!!!