Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
3.8 / 5
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Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★★★★★

“We had a visit from your engineer, a top quality...”

Written on: 30/04/2022 by Johndown (1 review written)

We had a visit from your engineer, a top quality sevice he sorted out are problems. Was very polite and helpful. Can only say hope all your ampoyes are on this level… Read Full Review

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★★☆☆☆

“Not as good as previous experience!”

Written on: 24/04/2022 by Richard-Sussex (1 review written)

When I purchased my previous caravan from Highbridge Caravans in October 2020 it was fully serviced and very well presented. This Lunar Clubman SB caravan, purchased April 2022, was not prepared to the same high standard I expected. Cleaning was skimpy: cobwebs in three places internally, carpets dirty and stained, many leaves and dead flies in fly screens on roof lights. In particular, the outsides of the roof lights were covered in moss/mold. I have since rectified all these points but… Read Full Review

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★☆☆☆☆

“AFTER SALES APPALING”

Written on: 19/04/2022 by GRIGG0007 (1 review written)

spent £ 680000 on new wildax europa, took delivery in early march. no cab blinds fitted. called wildax - highbridge had been informed & should have fitted - highbridge denied any knowledge. went to dorset - engine management light on & 'check engine' called rac - emissions problem - cleared code. went to devon - engine light on again - rac called again - same problem. rac gave written report for it to be checked at specialist. booked in at highbridge for blinds to be fitted, engine light to be… Read Full Review

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★★☆☆☆

“Appalling after service”

Written on: 15/04/2022 by Hammondbq304 (1 review written)

Over the years I have spent my life savings with Highbridge on various vans. The sales team are always great for a sale , but if any issues arise trying to talk to someone has become increasingly impossible. Today I have made multiple calls , but no one at Highbridge (Teigngrace) has had the common decency to call me back despite promises. Even the Director will not return calls. Based on my personal experience , I would no longer recommend Highbridge… Read Full Review

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★☆☆☆☆

“Parts department”

Written on: 21/03/2022 by paultomli (1 review written)

Wanted a replacement key for my caravan went to parts department parts woman could not have been more unhelpful and rude could not be bothered to help always found main shop very good and have shopped with them for last 12 years shall be taking my custom elsewhere… Read Full Review

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★★★★★

“Warranty work”

Written on: 10/03/2022 by Yates19 (1 review written)

We needed some warranty work done on our new caravan. Our caravan is based in Cornwall. No problem to highbridge they sent out there mobile technician. He phoned in advance to let me know when he’d arrive. And when he did he checked with me what issues needed attention and then got on with the job. He even took his shoes off when in our van. What an absolutely fantastic technician and service from Highbridge Caravans. Thank you… Read Full Review

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★★★★☆

“Help in crisis ”

Written on: 20/10/2021 by farrdoc (1 review written)

Your engineers had needed to send away our Electrical control box in our motorhome. When it came back it was a particularly busy time with you fully occupied with end of season servicing. The first appointment you could give us was a month away. However we need the van next week as our daughter is having major surgery for cancer next week. They have no room for us to stay unless we parked van in their drive. We need to be there to look after our granddaughter while mum is in hospital. On… Read Full Review

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★☆☆☆☆

“not for me”

Written on: 07/10/2021 by tarkasreturn (1 review written)

well i enquired about a motorhome via email , no response so i phoned the dealer about a particular van, all the sales team are busy the polite man tells me, i will get one to return your call , three days later and no call back , they must be just too busy thats all i can think. just hope the MD reads the feed back, disappointed… Read Full Review

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★★★★★

“All round great service”

Written on: 14/09/2021

From purchasing our motorhome to fixing some issues, the service we received was excellent. We didn’t feel pressured at all and were given space and time to view a range of motorhomes that met our requirements. Nothing was too much trouble and we felt very confident about our purchase. Brilliant communication both on the phone and by email. In sales, aftersales and the awning department, everyone was always very helpful. Thoroughly recommend… Read Full Review

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★★★★★

“Jenkem storage”

Written on: 09/09/2021 by Niggerloids (1 review written)

Excellent customer service only place I could find any stock… Read Full Review

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★★★☆☆

“Repairs done but other issues”

Written on: 04/09/2021 by Morz8 (1 review written)

After buying my van from Highbribdge in 2018 and having it serviced by them a few weeks ago I decided to have the necessary repairs done which cost over £1000. I noticed some ducktape over my rear registration plate with an alternative registration drawn on and a plastic ID braclet attached to my Jockey Wheel inscribed HIGHBRIDGE suggests the job was farmed out to a sub contractor.. I've just had my caravan repaired for water ingress and the repairs look ok, but after picking up my caravan (… Read Full Review

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★★★☆☆

“disappointed ”

Written on: 12/08/2021 by Koenigzu477 (1 review written)

Viewed van , very nice, needed to be valeted .. on collection, van was dirty . Water had been left in the pump so on transit back to Wales all the water had spilled out onto the floor and carpets . on closer examination floors were full of sand from previous owner and mats just placed on top. thick dust on the headboard, stains down the window and blind which had to be cleaned during handover. Minor issues that were supposed to be sorted were not addressed. I understand that they are busy… Read Full Review

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★★★☆☆

“Not very happy”

Written on: 29/07/2021

Part exchanged our van and was told a price which I wasn't sure was fair but was told it's the book price, money then knocked off just in case of damp, then sold for double what they gave us so not very honest people, believe me there was no damp showing on the test we had done. Was told there is always damp!! Which is Wrong. Asked for things to be done on the van we were having and when we checked they had not been done properly (bodged) and it hadn't even been valeted which we were told it… Read Full Review

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★★★★★

“great service, great price ”

Written on: 26/07/2021 by JohnandArchie (1 review written)

I made an e-mail enquiry with Parts at Highbridge out of desperation following 8 weeks of frustration with another Hymer dealer who had been unable to source a new Comet new water ingress housing for our 390 caravan. within 1 day I had the part on order from Highbridge and took up their very helpful suggestion that it may be worth having the pump as well. just received both items today within the 2 weeks quoted and at a very competative price as well very well done- great service!… Read Full Review

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★☆☆☆☆

“after care is utterly appalling.”

Written on: 08/07/2021 by BrennaPurcell (1 review written)

Highbridge caravans in Teigngrace newton Abbot have appaling aftercare. The telephone is never answered and constantly is re-routed to the Somerset branch. The Somerset branch dutifully take details and make promises they will get the Teigngrace team to make contact but they don't. When eventually contact is made by calling them again, the Teigngrace team make further promises they don't keep and eventually after weeks of waiting they inform the customer they were not covered by their… Read Full Review

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★★★★★

“Excellent service from start to finish ”

Written on: 18/06/2021 by Tablfc (1 review written)

Had a fantastic experience when purchasing our new caravan, the person we dealt with was so informative and helpful in all our needs from choosing the right caravan for us to the smooth sale and explanation of everything, handover was excellent and made sure we knew what we were doing, down to him delivering our van to our choose site Couldn’t fault anything thank you … Read Full Review

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★★★★★

“Customer Service, second to none.”

Written on: 07/06/2021 by DarrenHarvey (1 review written)

Over the last few years we have bought 2 second-hand caravans & various accessories from your branch in Highbridge & every time we come down the customer service has been exceptional.The last caravan we bought was in October 2019 & we have been absolutely delighted with her. We went away a few weeks ago & found that there was a problem with the water, so I popped down armed with a video of the problem, it was thought that the fuse board was the problem so I was given a replacement for free to… Read Full Review

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★☆☆☆☆

“Aftercare ”

Written on: 24/05/2021 by JLST (1 review written)

Buying caravan fantastic service. After care terrible, workshop rarely answer emails and do not return calls, 1 small missing parts problem not sorted from October 2020 dispite promises. 2 bigger problems including water staining around sky light on a brand new van,not kept informed on progress as to next step , simple questions not answered . Promised a call back today YET AGAIN NOT EVEN A COURTESY CALL ! FRIENDS WERE SERIOUSLY THINKING OF BUYING FROM YOU THAT IS NOW A LOST SALE, AS IS ANY… Read Full Review

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★★★★★

“My third new caravan from Highbridge”

Written on: 22/04/2021 by jcsignsjohn (1 review written)

Took delivery of a new Coachman VIP last week. Couple of items missing that had been ordered which were the Alco hitch lock and weight upgrade sticker; as good as their word these items were posted to me with in a few days. Very pleased with the caravan and thank you to Highbridge… Read Full Review

Jlst's Response to jcsignsjohn's Review

Written on: 25/05/2021

Pleased you received your Coachman parts we're still waiting since Oct 20 !!

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★★★★★

“Purchased vw camper”

Written on: 18/04/2021 by Lancashire1954 (1 review written)

Very friendly staff and efficient processing of sale. The van was handed over to us in really excellent condition. (was used vehicle) Good trade in price offered and good documentation. A professional company I would recommend to family and friends… Read Full Review

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