Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
4.0 / 5
73% of users recommend this
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Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★★★★★

“Fantastic Service”

Written on: 07/11/2017 by Garzalu212 (1 review written)

My wife and I wanted to leave a review about the great service we received when purchasing our Buccaneer Schooner from Highbridge caravans today 04.11.17, we traded our old caravan in and a reasonable price was offered, the sales team were very helpful and nothing seemed to much trouble, they even offered to transfer our auto mover onto the new one in with the purchase price. We would like to thank all the staff to include the workshop team whom made sure everything was in working order… Read Full Review

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★★★★★

“First Class Service!”

Written on: 07/10/2017 by 351Peck (1 review written)

Despite the fact that I only bought a cheap and cheerful caravan from this company, I was treated at all times with courtesy, patience, kindness and helpfulness. From the lovely women in reception who plied me with cups of coffee, to the salesman, who always treated me like a valued customer, to the helpfulness and patience of the gentleman who handed over the 'van to me and knowledgeably explained how everything worked, to the willing assistance from the lovely lady in the (very well stocked)… Read Full Review

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★★★★★

“Highbridge Caravans - simply the best”

Written on: 29/09/2017 by Chrimson60 (1 review written)

We recently purchased a Coachman Pastiche from Highbridge Caravans and from the first visit to collection the service was fabulous. The sales staff are not pushy, they have exactly the right attitude, there when you want them. Very knowledgeable. The collection handover was really amazing, they spent an hour and a half taken us through everything, showing us how it all worked - it was really helpful to us. The administration staff were so very helpful as well and kept us supplied with… Read Full Review

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★★★★★

“New caravan”

Written on: 15/09/2017 by EmerySteele (1 review written)

It was a pleaser to do business with the company. All the staff are so friendly and helpful and not pushy to sell caravans, we can definitely recommend Highfields, we like the way that the caravans are set out it is so easy to find exactly what you are looking for. The accessory shop is very well stocked with all your needs. Thank you to all the staff. … Read Full Review

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★★★★★

“Recent caravan service”

Written on: 22/08/2017 by cornillon (1 review written)

Our thanks to the Service Department and the Service Engineers for their efficiency and attention when our caravan was serviced recently. The whole process went very smoothly and a few minor problems we had had with the caravan were also attended to promptly. We will be back!… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 18/08/2017 by Ford1954 (1 review written)

Best customer service I have received in a long time… Read Full Review

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★☆☆☆☆

“after sales appalling ”

Written on: 17/08/2017 by Cochranih341 (1 review written)

after sales appalling in every way avoid once they have your money they don't give a hoot about there customers… Read Full Review

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★★★★★

“Thanks very much”

Written on: 07/08/2017 by Timmer1 (1 review written)

After much deliberation we recently purchased a new Lunar Clubman ES. The salesman was very knowledgeable and helpful but did not exert any pressure. The handover was excellent. A few very minor issues were dealt with very quickly and courteously. We are highly delighted with our purchase. We highly recomend Highbridge Caravans for all caravanning requirements… Read Full Review

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★☆☆☆☆

“terrible after sale service”

Written on: 21/07/2017 by RomanMcLaughlin (1 review written)

terrible after sale service, beware,they ignore you and do not reply to you… Read Full Review

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★★★★★

“Service”

Written on: 15/07/2017 by amLane214 (1 review written)

Excellent service and advice given. After sales most helpful arranged for extras required to be delivered immediately. Would highly recommend company staff listened to my requirements and offered appropriate advice… Read Full Review

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★☆☆☆☆

“Appalling company / service”

Written on: 13/07/2017 by BryantHaley1945 (1 review written)

Where do I start, my parents and I purchased and agreed a price on a motorhome £47,500 to be correct we agreed a 4 week turn around on the day of collection they then called when they where already on route to collect to say it's going to be another week, okay fair enough my parents said! Then the week past and yet again on the day of collection phone call again to say there is a problem with the fridge in the bus and must be replaced okay no problem my parents say, then they ask for a… Read Full Review

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★★★★★

“Five Star Customer Service”

Written on: 07/07/2017 by cardiganbay (1 review written)

Our Adria Isonzo Platinum was collected on a very busy morning in July when it felt like all the caravanners in the west of England and Wales had decided to visit Highgate at the same time! Despite this, all the staff were helpful, considerate and attentive and nothing was too much trouble. They transferred the contents of our old van to the new Isonzo, made us welcome in the reception area and helped resolve all of our queries. The caravan was immaculately prepared. All the extras had been… Read Full Review

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★★★★★

“As always excellent service”

Written on: 29/06/2017 by Fishing1230 (2 reviews written)

From the minute we walked onto the site to the minute we left we felt welcomed and valued. This was our 5th purchase from Highbridge Caravans starting with a trailer tent and now a caravan. You’re never forced into making a purchase but are given as much help and advice as needed. The atmosphere is relaxed and the choice is huge no matter if you’re looking for a caravan, motorhome, trailer tent or any of the thousands of accessories that go with your purchase. We would highly recommend… Read Full Review

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★★★★★

“service/repair ”

Written on: 29/06/2017 by Aniyai1984 (1 review written)

The person I dealt with in the service/repair dept was exceedingly helpful on our last visit and smoothed out a complicated issue quickly and efficiently. thanks… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 26/06/2017 by Luis106 (1 review written)

Would not recommend Highbridge caravans. Visited and saw a caravan we loved. Next day phoned to put a deposit on van and asked if van was still for sale which it was. Informed us sales person would ring back. Phoned at lunchtime and salesman only rang back at 5pm. He informed us he had sold van that afternoon. Needless to say we were very annoyed as had the salesman who l spoke to at lunchtime dealt with us and took deposit this would not have happened. We would never visit this place again and… Read Full Review

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★★★★☆

“A busy place - but good customer care!”

Written on: 22/06/2017

I just wanted to feedback a few lines to share on the great customer service I had from the After Sales team when I picked my van up on 16th June following a replacement rear panel and a service. Despite being a Friday afternoon and clearly a peak time for customer collections, the staff member was committed that once with a customer - he would see all queries through before moving on. I had a small issue with a part that had been fitted during the service - but this was remedied without issue… Read Full Review

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★★★★★

“Excellent after sales service”

Written on: 19/06/2017 by 0012345 (1 review written)

Having purchased a new Motorhome we later found it had to be returned to the factory to rectify a fault. This was going to take several months. We were immediately offered an equivalent loan Motorhome free of charge on an open ended loan until ours was returned to Highbridge Caravans. When ours came back it was valeted and as new, we managed to have 2 holidays whilst it was away because we were kept on the road by the backup and support of a no quibble dealer who put the customer first. I… Read Full Review

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★☆☆☆☆

“Service department communication”

Written on: 02/06/2017 by Dugard1 (2 reviews written)

I have a low opinion of the ability of the service department to respond to email or phone. Other parts of this business seem to perform well… Read Full Review

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★☆☆☆☆

“Service department communication”

Written on: 02/06/2017 by Dugard1 (2 reviews written)

I have a low opinion of the ability of the service department to respond to email or phone. Other parts of this business seem to perform well… Read Full Review

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★☆☆☆☆

“Don't bother looking at lower priced!”

Written on: 30/05/2017 by Jaurapixie (1 review written)

Hideous first experience looking at older, used caravans (clearly a marketing ploy to trick you into buying newer!). I honestly think they had placed damp in the majority of them, together with a few alsatians and a couple of smokers to boot. Went to AJM and JMT - fraction of the price and scrupulously clean. Unless you're buying brand new, don't bother. … Read Full Review

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