Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
3.9 / 5
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Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★★★★★

“Customer Service, second to none.”

Written on: 07/06/2021 by DarrenHarvey (1 review written)

Over the last few years we have bought 2 second-hand caravans & various accessories from your branch in Highbridge & every time we come down the customer service has been exceptional.The last caravan we bought was in October 2019 & we have been absolutely delighted with her. We went away a few weeks ago & found that there was a problem with the water, so I popped down armed with a video of the problem, it was thought that the fuse board was the problem so I was given a replacement for free to… Read Full Review

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★☆☆☆☆

“Aftercare ”

Written on: 24/05/2021 by JLST (1 review written)

Buying caravan fantastic service. After care terrible, workshop rarely answer emails and do not return calls, 1 small missing parts problem not sorted from October 2020 dispite promises. 2 bigger problems including water staining around sky light on a brand new van,not kept informed on progress as to next step , simple questions not answered . Promised a call back today YET AGAIN NOT EVEN A COURTESY CALL ! FRIENDS WERE SERIOUSLY THINKING OF BUYING FROM YOU THAT IS NOW A LOST SALE, AS IS ANY… Read Full Review

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★★★★★

“My third new caravan from Highbridge”

Written on: 22/04/2021 by jcsignsjohn (1 review written)

Took delivery of a new Coachman VIP last week. Couple of items missing that had been ordered which were the Alco hitch lock and weight upgrade sticker; as good as their word these items were posted to me with in a few days. Very pleased with the caravan and thank you to Highbridge… Read Full Review

Jlst's Response to jcsignsjohn's Review

Written on: 25/05/2021

Pleased you received your Coachman parts we're still waiting since Oct 20 !!

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★★★★★

“Purchased vw camper”

Written on: 18/04/2021 by Lancashire1954 (1 review written)

Very friendly staff and efficient processing of sale. The van was handed over to us in really excellent condition. (was used vehicle) Good trade in price offered and good documentation. A professional company I would recommend to family and friends… Read Full Review

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★★★★★

“A small purchase but excellent service !”

Written on: 29/03/2021 by Ricey2 (1 review written)

Having spent the best part of over £200k with a close competitor of Highbridge i can honestly say i have had better overall service and especially contact from Highbridge over the purchase of an accessory than i did buying two new Motorhomes from the competitor. Excellent personal service is hard to come by nowadays, but this company excel in it… Read Full Review

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★★★★★

“Used Lunar purchase”

Written on: 14/10/2020 by Emilianov106 (1 review written)

We purchased a used 2016 Conquest 2-berth tourer in September 2020 and took delivery in early October. We found the staff very friendly, helpful, and most knowledgeable. On collection we were given a lengthy and detailed walk-through of our caravan operation. We found the company staff most professional and eager to ensure we were happy with our purchase - which we are. It was a wet day when we collected it and unfortunately one of the roof lights had not been secured shut before the handover… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 31/08/2020 by karenjbrown (1 review written)

Went to Highbridge caravan centre today to purchase a windbreaker I have never felt like a second class citizen before ever. Tried to get information on windbreakers and the staff couldn’t really be bothered to answer the questions I wanted to know but as I needed windbreakers I made up my own mind. I ended up paying £700 odd pounds for Isabella windbreakers and £40 pounds in there shop. Would I go back again not a chance absolutely disgraceful customer service… Read Full Review

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★★★★★

“Exceptional after sales”

Written on: 31/08/2020 by Gartan (1 review written)

Just a big thankyou to Highbridge after sales team for arranging to have my water boiler repaired whilst I was away in west wales after purchasing caravan in July 20, All it took was a phone call to Highbridge whilst I was away with caravan in west wales on w/e 28/8/20 and the repairs was arranged to be fixed by Pembrokeshire caravan repairs, We are so grateful for the quick action by Highbridge,we couldn’t believe it was happening so quick,you don’t really hear of this action very much,we… Read Full Review

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★☆☆☆☆

“Went to buy motorhome”

Written on: 22/08/2020 by Adamrichards (1 review written)

Drove from Cardiff to look at Hymer and knew model we need to see but was told motorhome was sold and could not view it we explained only need to look though door and that be ok but staff was rude and very unhelpful so we jumped into car and went to 3 Aaa carmarthen and brought New carathgo E line… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 07/08/2020 by Neville198 (1 review written)

Highbridge Newton Abbot were great when we were interested in buying a new caravan which we eventually did. After that, the service seemed to go down hill. I have tried phoning 8 times this week and the call was only answered once. The person who answered couldn’t transfer me and said they would get someone to call me which hasn’t happened. I’ve also asked for a callback using their web service, with no response after 3 days. When I’ve been into the shop since lockdown ended, it’s… Read Full Review

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★★★★★

“Excellent customer service and after sales service”

Written on: 01/08/2020 by dlFranklin168 (1 review written)

We travelled 222 miles in March 2019 to pick up our New Hymer - the sale went through seamlessly and we were offered a very fair part exchange amount. Since then the after sales service has been fantastic. As we are so far from Somerset they have happily posted items to us for fitting - such as a new freezer door and a new tv as we had an issue with the sound on the fitted one. We have just dropped off the van for some after service repairs and were very impressed with how organised Highbridge… Read Full Review

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★★★★★

“Many many thanks”

Written on: 20/07/2020 by Coolaghshiv (1 review written)

I just want to say a big thank you for our trailer-tent which we finally collected last week. All the staff we dealt with were helpful and friendly. We will definitely be back when we do our next upgrade… Read Full Review

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★☆☆☆☆

“Be warned”

Written on: 03/07/2020 by forswaps (1 review written)

Spent £35,000 on a brand new caravan, nothing but problems with it and they dont seem to want to resolve the situation. Once they have your money they dont care from that point on. BE WARNED Cant use it, cancelled 2 holidays and paying storage etc for the caravan to just sit there unable to move as windows cracking, IN TOTAL 7 NEW WINDOWS FITTED. Have now appointed a solicitor to deal with it and still being ignored by them. My next point of call is Rouge Traders on the BBC Stay well clear… Read Full Review

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★★★★★

“Brilliant service with quality. Friendly and supportive ”

Written on: 16/03/2020 by caWard66 (1 review written)

Excellent quality service with professional approach. From sales to after sales and service department. Feels more like being part of a family. Well supported and special thanks to the man in sales, and the two people in services. But to all the team...thank you… Read Full Review

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★★★★★

“After sales service ”

Written on: 06/02/2020 by TupCoxontour (1 review written)

I’ve got to say Highbridge Caravan after sales service is second to none. Every time we’ve dealt with them they’re so helpful and courteous. From their courteous staff and manager they’re brilliant. We’re on our third Motorhome from them and would be very, very reluctant to go anywhere else. I would highly recommend them. There is no reluctance at all when things break, as they inevitably do. Well done Highbridge… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 22/01/2020 by KaiMilne (1 review written)

After spending £60k on a new motorhome the sales team were very good, they now have your money!!! The after sales and service side is terrible, the hand over was rubbish, issues arose around an electrical fault and it was kept onsite for 12 weeks as they had no parts, another 2 weeks for a habitation service, checks were not done properly with cup ring stains remaining on worktops afterwards. Very upset and would not recommend. The people are lovely but due to the amount of work and the number… Read Full Review

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★★★★★

“The perfect place for a quality caravan ”

Written on: 21/01/2020

I have recently purchased a caravan from Highbridge and I couldn't be happier from the moment you approach any member of the Highbridge team they are extremely friendly,helpful and knowledgeable. Despite only having a small budget and viewing their older selection of caravans I feel I was treated exactly the same as someone with a much larger budget would be treated. After finding the perfect caravan I was assured that minor faults would be rectified a few weeks later I collected the caravan… Read Full Review

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★★★★★

“Very good communication”

Written on: 10/01/2020 by Johnjohnl (1 review written)

Very good communication, Everything I had to do with Highbridge was friendly, they seem to know exactly what they are doing. I was kept up to date all the time. Other motorhome companies could learn a lot from Highbridge… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 17/12/2019 by richardrees1 (1 review written)

I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet. After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded. We were offered nothing for our out of pocket expenses, nothing for items we had… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 22/10/2019 by Conrad126 (1 review written)

Went to the NEC to consider a new Motorhome requesting a quote on a Chausson. Salesman Wouldn’t listen to the spec I wanted and kept saying you don’t want that and was only interested in me signing that day when I wanted a documented quote first, £62k is a number to be considered overnight to check you have what you want as it’s a long time purchase. but he assured us we would get a written quote when he has time. A week later and still no quote so will never deal with Highbridge as they… Read Full Review

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