Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
4.0 / 5
73% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Highbridge Caravans, Highbridge, Somerset - Ask a question now

Media Gallery for Highbridge Caravans, Highbridge, Somerset

Highbridge Caravans, Highbridge, Somerset

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dissapointed ”

Written on: 15/07/2019 by Almeida425 (1 review written)

We purchased a beautiful caravan, my husband picked it up but when we went to use the caravan last weekend the en-suite sink was badly stained,Trim is coming away from vanity unit and the sealant is moldy it looks awful so I got in touch with them and sent them photographs and asked them if they could change the sink and tidy up the rest as the caravan is under warranty, they have stated that they will fix the trim and sealant but cannot change the sink. I am so disappointing in this and that… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Swift Dealershi”

Written on: 10/07/2019 by Veterancaravaner (1 review written)

As a Swift Dealership We were astonished to be told when we needed emergency help/ information we did not qualify. WHY?....We didn't purchase our Swift Conquerer 2018 model from there company. So beware visitors to the area if you need help/advice you WILL NOT get any from Highbridge Caravans. … Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Do they ever call back? ”

Written on: 16/05/2019 by xrSutherland279 (1 review written)

Bought a camper van at Exeter show. We asked for a solar panel and a rear view camera to be fitted. They fitted a reversing camera. We were told to speak to salesman who dealt with us. Left 4 messages in February. Still waiting for call to be returned. Started to use van 2 weeks ago, due to circumstances we were unable to use it before. Found that solar panel had only been connected one of of the 2 batteries. Tried to ring Highbridge and left numerous messages, but no response… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Customer Service”

Written on: 09/05/2019 by AlsTroop (1 review written)

We received excellent customer service when we recently visited Highbridge. The sales person was friendly and tried extremely hard to find a motorhome that would meet all our requirements. There was an excellent choice of vehicles to chose from and although we did not find exactly what we needed we would not hesitate to recommend Highbridge to others… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor care”

Written on: 27/04/2019 by Denise300 (1 review written)

After sales service is appalling. Unreturned calls, repairs booked in but no parts ready, missed deadlines for repairs, poor communication leading to no replacement car being available. Warranty work being charged for incorrectly. The list goes on. If it wasnt for the poor after sales department the review would be better. I would not recommend Highbridge based upon their after care at all… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Motorhome purchase”

Written on: 12/04/2019 by Lennyr50 (1 review written)

Superb company to deal with very professional special mention goes to the man in motorhome sales and the lady in motorhome after sales two absolute assets to this company would have no hesitation in recommending them to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“export caravan to Australia”

Written on: 13/02/2019 by TonyandFran (1 review written)

We cannot praise the staff at Highbridge enough especially the person I dealt with who helped us find our van and then make the export process really easy. We started looking on the internet and got lots of help from this man and then whilst we were in UK we visited and chose our van. After that he took over and the van arrived unmarked in Brisbane ready for a few compliance changes prior to registration and our first trip. Well done team especially the person I dealt with… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“My new caravan”

Written on: 07/02/2019 by Richardtote (1 review written)

I collected my Challenger 530 today. Staff were excellent. Handover tutorial was great and easy to understand. The caravan was presented to a very good standard. I'm well pleased, and impressed with the staff who dealt with me… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“purchasing my used lunar ariva caravan”

Written on: 24/01/2019 by bobshipton (1 review written)

from looking on the web site to picking up our van I can only praise the service given.It was a great experience to deal with this company as nothing was to much trouble when i asked questions about van as we had to travel 225 miles to go to see it… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Motorhome Purchase”

Written on: 16/12/2018 by Michelle248 (1 review written)

First class service from beginning to end - couldn’t have been friendlier or more helpful. Very knowledgeable staff who went above and beyond to help us. From completing the deal down in Devon with one lady to the communication withanother, and then the handover with a third. So suppdrtive and professional. Took advantage of the free night on site at Pippins Farm where we were personally welcomed by the warden ( who was actually off shift). Had to call Highbridge the following morning with a… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Celebration - a real winner.”

Written on: 07/10/2018

Following our recent caravan exchange, we are delighted with our island bed caravan. All the staff we met at Highbridge have been so helpful, as is always the case when we visit. We did experience a slight problem but this was dealt with very swiftly and successfully. Many thanks to all concerned… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Absolutely amazing customer service from start to finish”

Written on: 13/09/2018 by andrewvp (1 review written)

The customer service given by all the staff at Highbridge Somerset is exemplary. From first contact on the phone through to questions post sale, every member of the team had more than enough time for us. Nothing was too much trouble and as a customer you felt valued and listened too. We were not pressured into any sale or to any particular type of caravan. Excellent service from the sales team. A brilliant range of caravans from brand new to very old but all very well priced and looked after… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best customer service team”

Written on: 24/08/2018

We chose a second hand caravan as it is our first, paid the deposit and arranged to pick it up. Had to wait a while when picking it up, which I wasn't pleased about. However, everything from there on in was superb. The gentleman who showed me around the workings of the caravan was so helpful and informative (I daresay I won't remember all of it though), and as it was my first time in owning a caravan, he made things simple for me, and even put the wing mirrors on for me. I expected to spend… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Store manager”

Written on: 07/08/2018 by Smb1966 (1 review written)

Great store for most camping and caravaning bits its just a shame the manager who i believe used to own the outdoor experience shop is the most unhelpful person i have ever come across at a highbridge store the store would benefit hugely if he were to go otherwise highbridge are great… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 14/07/2018 by annieworle (2 reviews written)

Being complete novices, we did not understand the first thing about caravaning, but we need not have worried from being supported during the purchase process, every contact with the staff has been a pleasure. However, I have to single out the person I dealt with who carried out the handover. He was friendly, extremely knowledgeable, but most of all patient. The trouble he went to to ensure we understood how everything worked, the best way to do things and absolutely went the extra mile making… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“don't expect any help from management once you have payed”

Written on: 08/07/2018 by Putnamer192 (1 review written)

don't expect any help from management once you have payed your money we have had appalling service from these people… Read Full Review

Report this review
Was this review helpful? 4 1
★☆☆☆☆

“Very bad experience from 1st caravan dealer”

Written on: 14/06/2018 by Jimphillips (1 review written)

After looking at caravan dealers online decided to try Highbridge as they had a good rating, we spent a couple of hours looking around and came across a 2011 Swift Charisma that was on sale for £7.995 but in the window it said a cat C. When we spoke with one of the sales team we were told that an insurance claim had been made on the caravan but it was in perfect working order and it was a bargain at that price. We decided to purchase and asked for some minor repairs to be done before we pick… Read Full Review

Tomanderson93's Response to Jimphillips's Review

Written on: 16/06/2018

Thanks for letting me know, I’ll avoid this company then.

Reply to this comment
Report this review
Was this review helpful? 7 0
Read 1 Comment
★☆☆☆☆

“my big mistake avoid”

Written on: 12/06/2018 by Hastings413 (1 review written)

there aftersales treatment of their customers is unbelievable poor made a big mistake by dealing with them the worst £50000.00 plus I have ever spent… Read Full Review

Report this review
Was this review helpful? 3 0
★★★★★

“Caravan purchase ”

Written on: 28/05/2018 by Skodaviv (1 review written)

Where do I start the company run a great approach they leave you to look over the vans without following you around and when yoh need a salesman they are easily found and go beyond what most salesmen do they are polite helpful and not in your face, when the sale an I dealt with showed me round the van there were one or two issues of things missing egg light shades microwave surround but without any problems these were put right before collection and can say all first class, the hand over was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Service”

Written on: 04/05/2018 by Leticiad8 (1 review written)

Having a campervan was a dream of ours for a long time, but it seemed to be a complex challenge to find the right fit for what we need. As a start, we visited Highbridge in Devon and had a look at their van exhibition on a Saturday. Seeing the vehicles and the fantastic service and advice from the site manager who turned the dream into reality- we bought a new Chausson camper from them the next day.  The person I dealt with also organised storage for us and gave tremendously helpful tips… Read Full Review

Report this review
Was this review helpful? 0 0
overview