Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
4.0 / 5
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Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★☆☆☆☆

“Buying a new caravan ”

Written on: 23/09/2019 by Paulbrown4 (2 reviews written)

Never never buy a new caravan from Highbridge Caravans spent £21000 on a new sterling after sales terrible can’t get it serviced there because they always fully booked although you need it for warranty sent a mobile engineer to do my second service all he did was damp test but swift service book was stamped as full service my advice buy from small dealer… Read Full Review

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★★★★★

“Excellent after sale service”

Written on: 13/09/2019 by 286Knight (1 review written)

We have purchased a number of vehicles over the past few years and never had any issues. Unfortunately our recent motorhome puchase resulted in a breakdown whilst on holiday. Highbridge caravans were amazing in their support and helping us to continue our holiday by funding repairs at a garage local to our holiday location. The garage that we used also praised their efficiency. A big thank you , we will certainly remain loyal to you should we ever change our much loved motorhome!… Read Full Review

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★★★☆☆

“Not the best start in caravanning ”

Written on: 08/09/2019 by NickRac (1 review written)

We bought a second hand Sterling Eccles 2017 caravan from this dealer. Initially we thought all was great but things went wrong. They had three weeks to get this van ready before pick up they clearly didn’t check things. Firstly the van lights were flickering which apparently is common, so they fitted a unit to rectify this. Secondly the lock was faulty in the door which they supposedly done at the time of the lights but it was still stiff. On its first venture out with my daughter using the… Read Full Review

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★★★★★

“Fantastic ”

Written on: 17/08/2019 by Mick830 (1 review written)

The caravan equivalent to Carlsberg lager, Probably the best company in the world!. From purchase to a couple of teething problems the service we received was out of this world. I will never purchase a van from another company again. … Read Full Review

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★☆☆☆☆

“Dissapointed ”

Written on: 15/07/2019 by Almeida425 (1 review written)

We purchased a beautiful caravan, my husband picked it up but when we went to use the caravan last weekend the en-suite sink was badly stained,Trim is coming away from vanity unit and the sealant is moldy it looks awful so I got in touch with them and sent them photographs and asked them if they could change the sink and tidy up the rest as the caravan is under warranty, they have stated that they will fix the trim and sealant but cannot change the sink. I am so disappointing in this and that… Read Full Review

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★☆☆☆☆

“Swift Dealershi”

Written on: 10/07/2019 by Veterancaravaner (1 review written)

As a Swift Dealership We were astonished to be told when we needed emergency help/ information we did not qualify. WHY?....We didn't purchase our Swift Conquerer 2018 model from there company. So beware visitors to the area if you need help/advice you WILL NOT get any from Highbridge Caravans. … Read Full Review

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★★☆☆☆

“Do they ever call back? ”

Written on: 16/05/2019 by xrSutherland279 (1 review written)

Bought a camper van at Exeter show. We asked for a solar panel and a rear view camera to be fitted. They fitted a reversing camera. We were told to speak to salesman who dealt with us. Left 4 messages in February. Still waiting for call to be returned. Started to use van 2 weeks ago, due to circumstances we were unable to use it before. Found that solar panel had only been connected one of of the 2 batteries. Tried to ring Highbridge and left numerous messages, but no response… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 09/05/2019 by AlsTroop (1 review written)

We received excellent customer service when we recently visited Highbridge. The sales person was friendly and tried extremely hard to find a motorhome that would meet all our requirements. There was an excellent choice of vehicles to chose from and although we did not find exactly what we needed we would not hesitate to recommend Highbridge to others… Read Full Review

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★☆☆☆☆

“Poor care”

Written on: 27/04/2019 by Denise300 (1 review written)

After sales service is appalling. Unreturned calls, repairs booked in but no parts ready, missed deadlines for repairs, poor communication leading to no replacement car being available. Warranty work being charged for incorrectly. The list goes on. If it wasnt for the poor after sales department the review would be better. I would not recommend Highbridge based upon their after care at all… Read Full Review

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★★★★★

“Motorhome purchase”

Written on: 12/04/2019 by Lennyr50 (1 review written)

Superb company to deal with very professional special mention goes to the man in motorhome sales and the lady in motorhome after sales two absolute assets to this company would have no hesitation in recommending them to anyone… Read Full Review

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★★★★★

“export caravan to Australia”

Written on: 13/02/2019 by TonyandFran (1 review written)

We cannot praise the staff at Highbridge enough especially the person I dealt with who helped us find our van and then make the export process really easy. We started looking on the internet and got lots of help from this man and then whilst we were in UK we visited and chose our van. After that he took over and the van arrived unmarked in Brisbane ready for a few compliance changes prior to registration and our first trip. Well done team especially the person I dealt with… Read Full Review

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★★★★★

“My new caravan”

Written on: 07/02/2019 by Richardtote (1 review written)

I collected my Challenger 530 today. Staff were excellent. Handover tutorial was great and easy to understand. The caravan was presented to a very good standard. I'm well pleased, and impressed with the staff who dealt with me… Read Full Review

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★★★★★

“purchasing my used lunar ariva caravan”

Written on: 24/01/2019 by bobshipton (1 review written)

from looking on the web site to picking up our van I can only praise the service given.It was a great experience to deal with this company as nothing was to much trouble when i asked questions about van as we had to travel 225 miles to go to see it… Read Full Review

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★★★★★

“Motorhome Purchase”

Written on: 16/12/2018 by Michelle248 (1 review written)

First class service from beginning to end - couldn’t have been friendlier or more helpful. Very knowledgeable staff who went above and beyond to help us. From completing the deal down in Devon with one lady to the communication withanother, and then the handover with a third. So suppdrtive and professional. Took advantage of the free night on site at Pippins Farm where we were personally welcomed by the warden ( who was actually off shift). Had to call Highbridge the following morning with a… Read Full Review

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★★★★★

“Celebration - a real winner.”

Written on: 07/10/2018

Following our recent caravan exchange, we are delighted with our island bed caravan. All the staff we met at Highbridge have been so helpful, as is always the case when we visit. We did experience a slight problem but this was dealt with very swiftly and successfully. Many thanks to all concerned… Read Full Review

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★★★★★

“Absolutely amazing customer service from start to finish”

Written on: 13/09/2018 by andrewvp (1 review written)

The customer service given by all the staff at Highbridge Somerset is exemplary. From first contact on the phone through to questions post sale, every member of the team had more than enough time for us. Nothing was too much trouble and as a customer you felt valued and listened too. We were not pressured into any sale or to any particular type of caravan. Excellent service from the sales team. A brilliant range of caravans from brand new to very old but all very well priced and looked after… Read Full Review

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★★★★★

“Best customer service team”

Written on: 24/08/2018

We chose a second hand caravan as it is our first, paid the deposit and arranged to pick it up. Had to wait a while when picking it up, which I wasn't pleased about. However, everything from there on in was superb. The gentleman who showed me around the workings of the caravan was so helpful and informative (I daresay I won't remember all of it though), and as it was my first time in owning a caravan, he made things simple for me, and even put the wing mirrors on for me. I expected to spend… Read Full Review

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★★☆☆☆

“Store manager”

Written on: 07/08/2018 by Smb1966 (1 review written)

Great store for most camping and caravaning bits its just a shame the manager who i believe used to own the outdoor experience shop is the most unhelpful person i have ever come across at a highbridge store the store would benefit hugely if he were to go otherwise highbridge are great… Read Full Review

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★★★★★

“Excellent service”

Written on: 14/07/2018 by annieworle (2 reviews written)

Being complete novices, we did not understand the first thing about caravaning, but we need not have worried from being supported during the purchase process, every contact with the staff has been a pleasure. However, I have to single out the person I dealt with who carried out the handover. He was friendly, extremely knowledgeable, but most of all patient. The trouble he went to to ensure we understood how everything worked, the best way to do things and absolutely went the extra mile making… Read Full Review

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★☆☆☆☆

“don't expect any help from management once you have payed”

Written on: 08/07/2018 by Putnamer192 (1 review written)

don't expect any help from management once you have payed your money we have had appalling service from these people… Read Full Review

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