Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
3.9 / 5
71% of users recommend this
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Highbridge Caravans, Highbridge, Somerset
Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★☆☆☆☆

“Be warned”

Written on: 03/07/2020 by forswaps (1 review written)

Spent £35,000 on a brand new caravan, nothing but problems with it and they dont seem to want to resolve the situation. Once they have your money they dont care from that point on. BE WARNED Cant use it, cancelled 2 holidays and paying storage etc for the caravan to just sit there unable to move as windows cracking, IN TOTAL 7 NEW WINDOWS FITTED. Have now appointed a solicitor to deal with it and still being ignored by them. My next point of call is Rouge Traders on the BBC Stay well clear… Read Full Review

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★★★★★

“Brilliant service with quality. Friendly and supportive ”

Written on: 16/03/2020 by caWard66 (1 review written)

Excellent quality service with professional approach. From sales to after sales and service department. Feels more like being part of a family. Well supported and special thanks to the man in sales, and the two people in services. But to all the team...thank you… Read Full Review

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★★★★★

“After sales service ”

Written on: 06/02/2020 by TupCoxontour (1 review written)

I’ve got to say Highbridge Caravan after sales service is second to none. Every time we’ve dealt with them they’re so helpful and courteous. From their courteous staff and manager they’re brilliant. We’re on our third Motorhome from them and would be very, very reluctant to go anywhere else. I would highly recommend them. There is no reluctance at all when things break, as they inevitably do. Well done Highbridge… Read Full Review

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★★★★★

“Excellent service can't fault them”

Written on: 02/02/2020 by Marques309 (1 review written)

I have used the Bridgewater outlet of this business and have received excellent customer service every time. Tried getting parts from my local West Wales centre and was fobbed off and parts not ordered, contacted Highbridge not only did they get the correct parts but they spent time explaining how to install and were available via telephone for advise at any time. Very nice business to deal with and will go there in future for all my caravan needs… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 22/01/2020 by KaiMilne (1 review written)

After spending £60k on a new motorhome the sales team were very good, they now have your money!!! The after sales and service side is terrible, the hand over was rubbish, issues arose around an electrical fault and it was kept onsite for 12 weeks as they had no parts, another 2 weeks for a habitation service, checks were not done properly with cup ring stains remaining on worktops afterwards. Very upset and would not recommend. The people are lovely but due to the amount of work and the number… Read Full Review

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★★★★★

“The perfect place for a quality caravan ”

Written on: 21/01/2020

I have recently purchased a caravan from Highbridge and I couldn't be happier from the moment you approach any member of the Highbridge team they are extremely friendly,helpful and knowledgeable. Despite only having a small budget and viewing their older selection of caravans I feel I was treated exactly the same as someone with a much larger budget would be treated. After finding the perfect caravan I was assured that minor faults would be rectified a few weeks later I collected the caravan… Read Full Review

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★★★★★

“Very good communication”

Written on: 10/01/2020 by Johnjohnl (1 review written)

Very good communication, Everything I had to do with Highbridge was friendly, they seem to know exactly what they are doing. I was kept up to date all the time. Other motorhome companies could learn a lot from Highbridge… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 17/12/2019 by richardrees1 (1 review written)

I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet. After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded. We were offered nothing for our out of pocket expenses, nothing for items we had… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 22/10/2019 by Conrad126 (1 review written)

Went to the NEC to consider a new Motorhome requesting a quote on a Chausson. Salesman Wouldn’t listen to the spec I wanted and kept saying you don’t want that and was only interested in me signing that day when I wanted a documented quote first, £62k is a number to be considered overnight to check you have what you want as it’s a long time purchase. but he assured us we would get a written quote when he has time. A week later and still no quote so will never deal with Highbridge as they… Read Full Review

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★☆☆☆☆

“Buying a new caravan ”

Written on: 23/09/2019 by Paulbrown4 (2 reviews written)

Never never buy a new caravan from Highbridge Caravans spent £21000 on a new sterling after sales terrible can’t get it serviced there because they always fully booked although you need it for warranty sent a mobile engineer to do my second service all he did was damp test but swift service book was stamped as full service my advice buy from small dealer… Read Full Review

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★★★★★

“Excellent after sale service”

Written on: 13/09/2019 by 286Knight (1 review written)

We have purchased a number of vehicles over the past few years and never had any issues. Unfortunately our recent motorhome puchase resulted in a breakdown whilst on holiday. Highbridge caravans were amazing in their support and helping us to continue our holiday by funding repairs at a garage local to our holiday location. The garage that we used also praised their efficiency. A big thank you , we will certainly remain loyal to you should we ever change our much loved motorhome!… Read Full Review

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★★★☆☆

“Not the best start in caravanning ”

Written on: 08/09/2019 by NickRac (1 review written)

We bought a second hand Sterling Eccles 2017 caravan from this dealer. Initially we thought all was great but things went wrong. They had three weeks to get this van ready before pick up they clearly didn’t check things. Firstly the van lights were flickering which apparently is common, so they fitted a unit to rectify this. Secondly the lock was faulty in the door which they supposedly done at the time of the lights but it was still stiff. On its first venture out with my daughter using the… Read Full Review

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★★★★★

“Fantastic ”

Written on: 17/08/2019 by Mick830 (1 review written)

The caravan equivalent to Carlsberg lager, Probably the best company in the world!. From purchase to a couple of teething problems the service we received was out of this world. I will never purchase a van from another company again. … Read Full Review

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★☆☆☆☆

“Dissapointed ”

Written on: 15/07/2019 by Almeida425 (1 review written)

We purchased a beautiful caravan, my husband picked it up but when we went to use the caravan last weekend the en-suite sink was badly stained,Trim is coming away from vanity unit and the sealant is moldy it looks awful so I got in touch with them and sent them photographs and asked them if they could change the sink and tidy up the rest as the caravan is under warranty, they have stated that they will fix the trim and sealant but cannot change the sink. I am so disappointing in this and that… Read Full Review

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★☆☆☆☆

“Swift Dealershi”

Written on: 10/07/2019 by Veterancaravaner (1 review written)

As a Swift Dealership We were astonished to be told when we needed emergency help/ information we did not qualify. WHY?....We didn't purchase our Swift Conquerer 2018 model from there company. So beware visitors to the area if you need help/advice you WILL NOT get any from Highbridge Caravans. … Read Full Review

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★★☆☆☆

“Do they ever call back? ”

Written on: 16/05/2019 by xrSutherland279 (1 review written)

Bought a camper van at Exeter show. We asked for a solar panel and a rear view camera to be fitted. They fitted a reversing camera. We were told to speak to salesman who dealt with us. Left 4 messages in February. Still waiting for call to be returned. Started to use van 2 weeks ago, due to circumstances we were unable to use it before. Found that solar panel had only been connected one of of the 2 batteries. Tried to ring Highbridge and left numerous messages, but no response… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 09/05/2019 by AlsTroop (1 review written)

We received excellent customer service when we recently visited Highbridge. The sales person was friendly and tried extremely hard to find a motorhome that would meet all our requirements. There was an excellent choice of vehicles to chose from and although we did not find exactly what we needed we would not hesitate to recommend Highbridge to others… Read Full Review

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★☆☆☆☆

“Poor care”

Written on: 27/04/2019 by Denise300 (1 review written)

After sales service is appalling. Unreturned calls, repairs booked in but no parts ready, missed deadlines for repairs, poor communication leading to no replacement car being available. Warranty work being charged for incorrectly. The list goes on. If it wasnt for the poor after sales department the review would be better. I would not recommend Highbridge based upon their after care at all… Read Full Review

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★★★★★

“Motorhome purchase”

Written on: 12/04/2019 by Lennyr50 (1 review written)

Superb company to deal with very professional special mention goes to the man in motorhome sales and the lady in motorhome after sales two absolute assets to this company would have no hesitation in recommending them to anyone… Read Full Review

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★★★★★

“export caravan to Australia”

Written on: 13/02/2019 by TonyandFran (1 review written)

We cannot praise the staff at Highbridge enough especially the person I dealt with who helped us find our van and then make the export process really easy. We started looking on the internet and got lots of help from this man and then whilst we were in UK we visited and chose our van. After that he took over and the van arrived unmarked in Brisbane ready for a few compliance changes prior to registration and our first trip. Well done team especially the person I dealt with… Read Full Review

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