Highbridge Caravans, Highbridge, Somerset Reviews

★★★★☆
4.0 / 5
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Highbridge Caravans, Highbridge, Somerset

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Latest Reviews

★★★★★

“Celebration - a real winner.”

Written on: 07/10/2018

Following our recent caravan exchange, we are delighted with our island bed caravan. All the staff we met at Highbridge have been so helpful, as is always the case when we visit. We did experience a slight problem but this was dealt with very swiftly and successfully. Many thanks to all concerned… Read Full Review

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★★★★★

“Absolutely amazing customer service from start to finish”

Written on: 13/09/2018 by andrewvp (1 review written)

The customer service given by all the staff at Highbridge Somerset is exemplary. From first contact on the phone through to questions post sale, every member of the team had more than enough time for us. Nothing was too much trouble and as a customer you felt valued and listened too. We were not pressured into any sale or to any particular type of caravan. Excellent service from the sales team. A brilliant range of caravans from brand new to very old but all very well priced and looked after… Read Full Review

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★★★★★

“Best customer service team”

Written on: 24/08/2018

We chose a second hand caravan as it is our first, paid the deposit and arranged to pick it up. Had to wait a while when picking it up, which I wasn't pleased about. However, everything from there on in was superb. The gentleman who showed me around the workings of the caravan was so helpful and informative (I daresay I won't remember all of it though), and as it was my first time in owning a caravan, he made things simple for me, and even put the wing mirrors on for me. I expected to spend… Read Full Review

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★★☆☆☆

“Store manager”

Written on: 07/08/2018 by Smb1966 (1 review written)

Great store for most camping and caravaning bits its just a shame the manager who i believe used to own the outdoor experience shop is the most unhelpful person i have ever come across at a highbridge store the store would benefit hugely if he were to go otherwise highbridge are great… Read Full Review

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★★★★★

“Excellent service”

Written on: 14/07/2018 by annieworle (2 reviews written)

Being complete novices, we did not understand the first thing about caravaning, but we need not have worried from being supported during the purchase process, every contact with the staff has been a pleasure. However, I have to single out the person I dealt with who carried out the handover. He was friendly, extremely knowledgeable, but most of all patient. The trouble he went to to ensure we understood how everything worked, the best way to do things and absolutely went the extra mile making… Read Full Review

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★☆☆☆☆

“don't expect any help from management once you have payed”

Written on: 08/07/2018 by Putnamer192 (1 review written)

don't expect any help from management once you have payed your money we have had appalling service from these people… Read Full Review

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★☆☆☆☆

“Very bad experience from 1st caravan dealer”

Written on: 14/06/2018 by Jimphillips (1 review written)

After looking at caravan dealers online decided to try Highbridge as they had a good rating, we spent a couple of hours looking around and came across a 2011 Swift Charisma that was on sale for £7.995 but in the window it said a cat C. When we spoke with one of the sales team we were told that an insurance claim had been made on the caravan but it was in perfect working order and it was a bargain at that price. We decided to purchase and asked for some minor repairs to be done before we pick… Read Full Review

Tomanderson93's Response to Jimphillips's Review

Written on: 16/06/2018

Thanks for letting me know, I’ll avoid this company then.

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★☆☆☆☆

“my big mistake avoid”

Written on: 12/06/2018 by Hastings413 (1 review written)

there aftersales treatment of their customers is unbelievable poor made a big mistake by dealing with them the worst £50000.00 plus I have ever spent… Read Full Review

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★★★★★

“Caravan purchase ”

Written on: 28/05/2018 by Skodaviv (1 review written)

Where do I start the company run a great approach they leave you to look over the vans without following you around and when yoh need a salesman they are easily found and go beyond what most salesmen do they are polite helpful and not in your face, when the sale an I dealt with showed me round the van there were one or two issues of things missing egg light shades microwave surround but without any problems these were put right before collection and can say all first class, the hand over was… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 04/05/2018 by Leticiad8 (1 review written)

Having a campervan was a dream of ours for a long time, but it seemed to be a complex challenge to find the right fit for what we need. As a start, we visited Highbridge in Devon and had a look at their van exhibition on a Saturday. Seeing the vehicles and the fantastic service and advice from the site manager who turned the dream into reality- we bought a new Chausson camper from them the next day.  The person I dealt with also organised storage for us and gave tremendously helpful tips… Read Full Review

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★★★★★

“Caravan Service and Warranty work”

Written on: 24/03/2018 by Saucercat (1 review written)

Just picked up our Lunar Delta TI after having its first service and a few warranty item would like to mention the man who sold us the van what a super guy ! Also the service and all the warranty items all fixed great and handed back by a super polite lady a very pleasant experience top marks Highbridge !!!! … Read Full Review

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★★★★☆

“Been using than for over 20 years no complaints ”

Written on: 23/03/2018 by 178Christie (1 review written)

Very reliable , have bought motorhomes and 4years ago bought a caravan .the service is very good ,people very helpful Still coming here, got to be a recommendation… Read Full Review

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★★★★★

“Purchased new sterling 645 caravan ”

Written on: 11/03/2018 by Wmcmurdie (1 review written)

I just want to say thank you for your excellent customer service when we purchased our new sterling 645 caravan nothing we asked was to much you did everything that we requested the collection and delivery of our vans our salesman Will was absolutely amazing and would like to say a special thank you to him we will have lots of lovely memories on our new van once again thank you to each and every member at highbridge Caravans you are all amazing. Mr McMurdie… Read Full Review

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★★★★★

“Superb”

Written on: 26/02/2018 by Marclep (1 review written)

The process of buying our used caravan has been superb from start to finish. The sales process itself was relaxed with Will allowing us plenty of time, the handover via the person I dealt with was very good and he explained everything in detail. Important as this is our first caravan and finally the other person I dealt with concluded the paperwork in a highly professional manner. A very good company I cant rate them highly enough… Read Full Review

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★★★★★

“The welcome was great”

Written on: 18/02/2018 by Webernv23 (1 review written)

We have visited this place many times and always felt not welcomed but we came back yesterday to view a motorhome and thought we would give it a go again and wow what a difference we was greeted by a lady and she was so friendly and polite she also found us a space to park our van it was so pleasant to go there this time well done Highbridge keep it up… Read Full Review

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★★★★★

“A big thank you”

Written on: 14/02/2018 by Cookchicks (2 reviews written)

We recently purchased a folding camper from Highbridge, David could not have been more helpful, getting us a great deal. Having taken delivery and a very thorough handover, off we went to try it out. Unfortunately we discovered immediately we had made a huge mistake and this style of camping was not for us. Disaster! We returned to Highbridge half expecting them to say hard luck, but absolutely not. The fantastic lady worked her socks off finding us someone in authority we could talk to about… Read Full Review

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★★★★★

“Purchase of coachman vision”

Written on: 02/02/2018 by bwoodham3 (1 review written)

The complete process from viewing the vans to the handover take over was brilliant. Staff so well mannered and professional. I would recommend them as a dealer to any one. First class… Read Full Review

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★★★★★

“Best Caravan Dealer in the Market!”

Written on: 21/01/2018 by 216Todd (1 review written)

I have just bought my second caravan from Highbridge Caravans and cannot praise this company highly enough. Very fair, very honest, very polite, very helpful and respectful staff. I have only bought caravans at the low-budget range and yet I have been made to feel I am as much a valued customer as those buying up-market caravans. Crumbs, even the coffee is lovely! I have no critical comments to make at all! Thoroughly recommend this company to anyone in the market for camping, caravanning… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 07/11/2017 by Garzalu212 (1 review written)

My wife and I wanted to leave a review about the great service we received when purchasing our Buccaneer Schooner from Highbridge caravans today 04.11.17, we traded our old caravan in and a reasonable price was offered, the sales team were very helpful and nothing seemed to much trouble, they even offered to transfer our auto mover onto the new one in with the purchase price. We would like to thank all the staff to include the workshop team whom made sure everything was in working order… Read Full Review

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★★★★★

“First Class Service!”

Written on: 07/10/2017 by 351Peck (1 review written)

Despite the fact that I only bought a cheap and cheerful caravan from this company, I was treated at all times with courtesy, patience, kindness and helpfulness. From the lovely women in reception who plied me with cups of coffee, to the salesman, who always treated me like a valued customer, to the helpfulness and patience of the gentleman who handed over the 'van to me and knowledgeably explained how everything worked, to the willing assistance from the lovely lady in the (very well stocked)… Read Full Review

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