Swift Moselle (38x12) 3 Bedroom Reviews
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“love our swift moselle 38x12 2 bed”
★★★★★
written by Welchwf169 on 06/01/2016
took delivery of our 38x12 2 bed moselle and i have to say my wife and i are very happy we hade no faults with this model and find it very comfortable,the only thing i had to do was to put a supporting board under the main satee i do think swift should look at that otherwise no problems at all and our van is in ireland on the south coast we cant wait for the park to open in march to use it would we recommend a swift moselle,for sure we would
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“very pleased with purchase great holiday home”
★★★★☆
written by sidbiz on 07/09/2013
Had for only 1 month but we are very pleased with the Swift, it is the 2 bedroom model with bath in the en suite Now it is not without fault but when you consider that it has had to be transported on the back of a lorry on our potholed UK roads then you can expect a few thing will need slight adjustment. We needed to adjust the patio doors but they were easy enough to do by adjusting the door hinges and a kitchen door needed adjustment again another simple tweak. Everything else is working fine and it has everything we require so at the moment at least a great holiday home. I have fitted a wireless room stat but at the price you pay then I think this should be standard.
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“STUNNING VAN. VERY HAPPY CAMPERS”
★★★★☆
written by petesha68 on 04/09/2013
I have seen some of the recent reviews and am quite surprised. We had ours delivered in July and have noticed some very minor issues. We have contacted Swift and all are being resolved. One common fault is the boiler (hot water) sometimes doesn't come on when running the shower. apparently Swift are aware of the issue and it has something to do with the shower head. All in all we are very happy with the van. we looked at quite a few before we chose the Moselle. The interior design and general quality is by far the best that we have seen while looking.
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3
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“Swift Moselle 3 bed”
★★★★★
written by on 22/06/2013
I'm surprised to read negatives views about these vans. I've owned my 3 bedroom Sift Moselle from new in 2006 and have found it to be brilliant in all areas. I have 4 children so my van has had lots of use. Kids pulled a head board off on our 1st weekend, have had a few issues with pipes popping off the boiler during the big freeze and shower unit not functioning well. These were all sort cheaply and quickly. I would definitely buy another, love how its not chintzy and it makes good use of the available space.
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“AVOID THESE ”
★☆☆☆☆
written by on 07/03/2013
Owned a Swift Moselle from new (2009), Problems with build quality from day 1. 3 years in, it started leaking. Swift 'attended to the repairs' - we found out they had only done cosmetic repair and not even looked for the leak. Transpires the leak was from the chimney flue and is known to Swift as a common fault. We ended up going back to Finance Company under the CCA (Consumer Credit Act) and got all our money back. Swift are a complete sham - they know about these faults and continue to manufacture sub quality caravans. We had 3 years of misery. Do NOT buy a caravan from Swift.
Danyul's Comment
Written on: 16/04/2013
We have exactly the identical situation with our 32 x 12 2010 Moselle. Our van has evidence of water ingress on the door side down the length of the van from the wardrobe to the fireplace. Swift repaired the wall in the shower room but obviously did not thoughly check the rest of the van. Subsequent checking by ourselves when we realised that the dining furniture legs were going mouldy due to a wet carpet that the full extent became apparent. We are in the process of rejecting the van and would like to know how it all went for you.Thanks alot.
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Redpringle's Comment
Written on: 25/04/2013
Hi there.
First thing to say is that Swift are fully aware of this fault and appear to be doing nothing about it.
They came to ours several times to do 'repairs' when we were not there. We found out from our site manager that they weren't even looking for the fault, they were simply replacing internal panels - cosmetic repairs to make it look like they had fixed it. We had the same thing with the furniture legs soaking us water from the carpet.
So here is what to do. If you bought the van on Finance, you will be covered by the Consumer Credit Act. You should therefore complain to the Finance Company (perhaps cite to them what problems you have experienced with Swift as their first response will be that you have to complain to the manufacturer). Wait and see what they say. If they come back, with a 'not our problem', dont worry. Your next step is to then go to the Financial Ombudsman and tell them that you are not happy with the response of the Finance Company . The Ombudsman will then liase with the Finance Company. It sounds like a lot of hassle but in reality, it is just a couple of letters (which is quite insignificant compared to your outlay on the caravan) .
With us, the Finance Co, sent an indepenant assesor in to look at the van. He reported that the faults were manufacturing defaults , which meant they were on the van from day 1, which in turn meant that the Finance Co were liable as they in effect owned the caravan at the point of sale. They therefore reimbursed us pretty much the whole cost of the caravan (less a small amount for useage) BUT they also paid us a large proportion of our site fees / transport and siting costs which we were not expecting.
Even if you didn't finanace the whole thing, you are still covered - you only have to have paid £100 (even by a credit card) - so say you paid £100 deposit on your credit card and the rest cash, you can still claim under the CCA.
If you paid the full amount in cash, then you will have to go after Swift directly. However, you now know that they KNOW about this fault so perhaps contacting Trading Standards or even get a solicitor to draft a letter for you .
If you want any more help or info , let me know your email or phone and we can have a chat.
It was a bit of a slog but in no way daunting.
PS - If you did get Finance, was it Black Horse by any chance. If so, you might get lucky as thats who we were with, so they will already be aware that a similar case was put against them.
Let me know how you get on. Good luck.
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Shady38's Comment
Written on: 27/01/2014
i am just starting this myself and have a letter from swift stating that the caravan was not made correctly, do you have any advise of what to write to the finance company and say.
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“I have had the Moselle for 3 years now. I think its a...”
★★★★☆
written by nutfield342 on 30/08/2012
I have had the Moselle for 3 years now. I think its a very well balanced van. comfortable, good layout, plenty of space. not 1 problem with the van apart from general things that will affect anything like shower washers and taps dripping.Kitchen doors are not great quality. Boiler has caused a little trouble and needed a thermostat, spiders built a nest in the flue and caused a blackout. would recommend thid van to anyone. good value
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“fantastic and good value”
★★★★☆
written by on 24/07/2012
I have swift moselle 2010 3b model, whilst i had warranty issues these generally were cause due to the van moving pitch and needing to settle, whilst Swift take their time doing the warranty repairs they are by no means the slowest company to do the warranty repairs. These were done efficently and Swift staff were friendly. I have had the van for almost 3 years and have had no major problems and still enjoy the van. It is good value and good quality. Only down fall would be if you require parts it is slightly difficult to get these as they are not standard to other caravans.
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“MOSELLE SWIFT CARAVAN 3 BEDROOM 2011 MODEL”
★★★☆☆
written by football10 on 25/08/2011
WHEN I FIRST SAW THE MOSELLE SWIFT IT LOOKED NICE VERY NICE INSIDE THEN CAME THE FAULT,S OUTSIDE BALCONY LIGHT,S RUSTED AWAY AND THE OUTSIDE DOOR LIGHT THE FRENCH DOOR,S ARE FAULTY AGAIN THE FIRE PLACE IS COMING AWAY FROM THE WALL THERE ARE NO MAGNETS ON THE FIRE SO IT RATTLES THE FRIDGE DON,T WORK PROPERLY THE KITCHEN CUPBOARD DOOR,S DON,T CLOSE IN LINE WAY OUT. THEY HAVE CHANGED THE SHOWER FLOOR ALREADY THE SINK,S PLUGS DON,T WORK NEEDS ALL NEW ONE,S THE HEADBOARD,S ARE COMING AWAY THEY HAVE CHANGED THE FLOOR IN THE MASTER BEDROOM I BOUGHT THIS VAN NEW IN KILN-PARK TENBY I HAVE PHONED SWIFT BUT NO RETURN CALL AS YET VERY POOR WORK-MAN-SHIP BUT WOULD LIKE SWIFT TO RING ME.
Guest's Response to football10's Review
Written on: 10/06/2012
We also have a Moselle which is 2 years old and have had to take out all the windows on the front door side as they hadn't been sealed correct in the first place also had to have the bathroom floor replaced, as for getting swift to do something direct NO CHANCE we had to go through the park ,which to be fair Swift said they would do the jobs as a gesture of goodwill, But where was the quality control in the first place?.
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“I have owned a Swift Moselle for almost a year now....”
★★★☆☆
written by allan65 on 12/02/2010
I have owned a Swift Moselle for almost a year now. Its design is very modern and well layed out and is excellent value for money, as long as you get a good one with no major faults as customer services and warranty support from Swift is non existant. Mine has many faults ranging from lights not working to major structural faults. None have been fixed almost a year later. I still have a cooker that does not work, a setee that I have to put wooden boards under to hold it up, a roof that doesn't fit, a floor that can't support the weight of some one walking on it, lights that turn themselves on randomly, the list goes on and on.....
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“We have just purchased this new model and it tick;s...”
★★★★★
written by on 15/11/2009
We have just purchased this new model and it tick;s all the box;s for
layout,space,comfort,and design we would recommend the swift moselle 3 bedroom static caravan to anyone thinking of buying this model.
Mr F.Brown
Carlisle
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Jonhaaa's Response to sidbiz's Review
Written on: 11/09/2013
yet another review left by swift staff what a joke
Sidbiz's reply to Jonhaaa's Comment
Written on: 11/09/2013
You are very cynical person, I have no connection with Swift other than purchasing the Holiday home should you wish to check then contact Lakeside a Donn Ammot Park at North Somercoates and ask the sales person who purchased the last Swift Moselle I am sure he will confirm I am a private purchaser.
If you have nothing useful to add then please keep your comments to yourself.