Coast Reviews - www.coast-stores.com

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Latest Reviews

★☆☆☆☆

“Very disappointed ”

Written on: 14/09/2017 by JesusMcGee1947 (1 review written)

I bought a ddress and a top from coast. Tried playing with a foreign debit card but payment was refused due to the card being from a different country. I then tried to pay again using PayPal. This time the order was successful and I will send a confirmation email with the confirmation number. However as I checked out as a guest there is no way of tracking my order. I paid extra 4.99 for Saturday delivery but seven days on I still haven't received my order. I have neither received an order… Read Full Review

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★☆☆☆☆

“ORDER CANCELLED ”

Written on: 17/04/2017 by Jewel114 (1 review written)

I am extremely disappointed with the service I have recieved from my first ever shopping experience with COAST. After having found a dress online, and checking out successfully with my order placed on Friday I received an email on Sunday regarding the cancellation of the order due to the popularity of the product. Not only did I have to wait TWO DAYS after my order to receive this information, I also got an insincere apology which has given me no other options and left me disappointed. The… Read Full Review

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Hwill67's Comment

Written on: 07/06/2017

I have recently experienced the same issue!! I purchased a different item online and was told my order was cancelled due to popularity of the dress. However, when I checked online my size in the dress, was still available. Customer service was extremely poor in relation to solving this issue!!

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★☆☆☆☆

“Appalling (Non) Communication and Attitude”

Written on: 06/04/2017 by lubbylou (1 review written)

I ordered a skirt, sequined top and earrings for a special occasion. I used the Click and Collect service. The top (which was £119 alone) and earrings arrived and I duly collected them from the store. I asked the assistant whether I would be informed when the skirt was ready and she assured me that I would. I was sent a Customer Survey form to complete about my shopping experience to date. I commented on the form that my skirt had not arrived and in addition that I had not been informed as… Read Full Review

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★☆☆☆☆

“My order was cancelled by them because I am an...”

Written on: 08/03/2017 by MexTraveller (1 review written)

My order was cancelled by them because I am an expatriate and I live in one country (Mexico) and like most expats, all my fininancial accounts including credit cards are in another.(Australia). They did not advise the order was cancelled (claimsed it was done by a third party security and they didnt know! - how ludicrous! aI was left wondering why I had heard nothing about the order for my WEDDING DRESS!! After that they advised if I wanted to order again, I would have to have it delivered… Read Full Review

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★☆☆☆☆

“Posdibke payment taken twice”

Written on: 11/08/2016

I will never ever order from Coast again I purchased an item for a large amount; I checked my bank and it showed 2 payments pending to be taken; I contacted my bank who confirmed this they even gave me the 2 authorisation codes for the payment. I emailed as you can't speak to a customer service agent; an automatic e-mail returned saying they would contact me in 3 day. I received a request asking for a contact number they could call me on 3 days on 6 more e-mails and still no call. I did notice… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 01/08/2016

I have placed an order online for over £380 worth of goods 7 days ago - I still have no idea where my order is. There is no phone number to call. Emails are not answered for 3 days. They even sent me an email telling my order was going to an address I had never heard of!!! I still don't know if the order is on its way to me or to this other unknown address!! NEVER EVER AGAIN WIL I ORDER FROM COAST!!… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 07/02/2016 by NatalyCompton (1 review written)

The service I received in a coast store a few weeks ago was appalling the lady who served me was rude very unhelpful and made me feel very embarrassed in store coast needs to look at other retailers and focus on what good customer service looks like I am completely in shock at the lack of enthusiasm and respect they had many of my family and friends shop at Coast because of this behaviour they have lost many regular custom coast service is the worst I have ever experienced… Read Full Review

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★☆☆☆☆

“Under no circumstances buy anything from this . They...”

Written on: 24/08/2015 by Ritchieyd369 (1 review written)

Under no circumstances buy anything from this . They took money from my card, never sent any confirmation of purchase. I started investigation with my bank and a month later I received some crappy dress worth £1 maximum. DON NOT USE THIS WEB SITE!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Do not order from this website!!!”

Written on: 21/08/2015 by lizada (4 reviews written)

I placed an order with Coast online 10days ago and they took the money for my order twice, I have sent 3 emails to bring this to their attention (btw this is there only point of contact) which none have been acknowledged, no confirmation of me sending them and I have had no reply to any of them, they've basically stole money from me. I have since received my original order which some of it has been returned and refunded but they still have the extra full amount I paid twice. I'm so angry and… Read Full Review

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★☆☆☆☆

“Woeful online shopping experience”

Written on: 02/04/2015 by Preston271 (1 review written)

Charged three times for a dress I ordered, following two (what I thought were) failed attempts to pay, meaning three payments were pending to leave my account which I had not budgeted for! It's now 3 days later the payment hasn't been accepted yet, let alone the dress being dispatched. I'm not able to cancel the online order (ridiculous) and I've ended up buying the same dress in store as there is no way it will arrive in time for the event I need it for. I will now need to go back in store and… Read Full Review

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★★★★★

“Best customer care I've ever come across ”

Written on: 03/09/2014

I recently wore a dress from Coast, which was bought over two years ago and didn't belong to me. I happened to lose the attached flower corsage and, since I was borrowing the dress from someone else, I quickly contacted Coast to see if there was some way I could purchase another one. My email was answered almost instantly, and within a few days the Coast representative had located a new flower and had it shipped to me, completely free of charge. I'm very impressed with the incredible service… Read Full Review

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★☆☆☆☆

“ not allowed to fit in dressing room ”

Written on: 28/08/2014 by dayanara (1 review written)

I am gay /T girl and i love cross dressing in special occasions I love a nice gown in coast birmingham for a friends birthday party usually im sure of my size i dont but to make sure i got exact size wanted to fit but the shop keeper refused to allow me to use the dressing room because she said its the shop policy not to . I felt bad coz i felt i was descriminated for who i am but i still bought the dress coz i really like it even if i was not sure will fit it . Hope changes will be… Read Full Review

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★☆☆☆☆

“Unrefunded Return”

Written on: 04/08/2014

Despite numerous contact emails over the past couple of weeks, it is impossible to get anything but an automated response. I am also waiting for a refund for goods returned and not getting any kind of positive response. From this experience and the comments already posted, I would not use Coast online again or recommend to anyone else thinking of doing so. Coast - you need to up your game - considerably!… Read Full Review

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★☆☆☆☆

“Not processed refund for items returned through...”

Written on: 25/07/2014

I ordered a large number of items on-line that were not delivered on time, when I tried to cancel the order I was told this wasn't feasible. All of the items were later returned to coast using collect plus and we have confirmed delivery of all 3 packages and yet I’ve only been refunded for 2!! I should have been refunded £1,043 not £421 which has been credited to date. I've written to customer services numerous times for my outstanding £622 that they have stolen from me to no avail. I… Read Full Review

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★★★☆☆

“lovely wedding dress shame about the sizing ”

Written on: 05/06/2014 by kellywaddy (1 review written)

I bought a maxi wedding dress off the coast website it looked lovely and I needed a wedding dress that was light and I can pack as im getting married abroad and this dress seemed to fit the bill. When it arrived I was very happy with it I couldn't try it on properly because it has a side zip and I couldnt reach it but the dress felt roomey so didn't think there would be a problem. A couple of weeks later my mum came round to help zip me up and it was no where near close to fastening around my… Read Full Review

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★★★★☆

“No problems”

Written on: 01/05/2014 by bella94 (1 review written)

We ordered 5 bridesmaids dresses. Emailed customer service when they hadnt arrived in recommended time. Immediate response. Parcel came couple of days later. Only disapointment is that the dresses come up small. Dresses are folded in black tissue paper placed in a coast bag inside a plain brown box. Does result in dresses arriving creased but after hanging dress up over night looked ok. Might have been nicer to have dresses delivered on hangers. Sent one dress back by click+collect by taking… Read Full Review

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★☆☆☆☆

“30% success rate - dont bother”

Written on: 29/04/2014 by HumbertoKeene282 (1 review written)

I have ordered 3 times from Coast, only one of which was a success. They managed to ruin a wedding party by losing a bridesmaid dress which then went out of stock and as a sorry gave me a gift card. I ordered a dress using this card and that never turned up. I chased only to find the order had been cancelled because it was out of stock but no-one had bothered to tell me. Useless and appalling… Read Full Review

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Sue_Hannah's Comment

Written on: 27/09/2015

unbelievable I could have written exactly the same story, ordered 2 dresses for bridesmaids, one arrived june/july (Australia) the third bridesmaid bought the same dress somehow through mexico as that is where she lives, the one that didn't turn up was going to wales was not sent because the billing address (australia) was not the same as the poastal adress (wales) but why did they not tell us this was a problem, AND WHY DO THEY GIVE THE OPTION FOR A DIFFERENT BILLING & POASTAL ADRESS IF THEY WONT EXCEPT ANYWAY!!!! NOBODY CONTACTED US when we finally realised that the dress is not going to arrive in Wales ....they have run out of stock. So now we have paid for 2 dresses plus alterations ; we now have to buy 3 new dresses and COAST for compensation have offered us 10% discount if we buy through them .......I AM ABSOLUTELY DISGUSTED

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★☆☆☆☆

“Rude rude rude ”

Written on: 21/02/2014 by Ar1511 (1 review written)

I have just been into the shop on gorge street and there service is shocking made me feel like a rubbish on a door step I would never ever recommend this shop. Assistance manager needs to learn Manors!!! Not happy what so ever!! This complaint will be going further!… Read Full Review

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★☆☆☆☆

“I bought a £20 voucher for a Christmas present. They...”

Written on: 27/12/2013 by 123apple (1 review written)

I bought a £20 voucher for a Christmas present. They refused to accept the gift voucher despite me showing them the receipt of payment. They also refused to refund me the original money.  Do not touch them with a barge pole! Staff are rude, customer service is abismal… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER-DON'T USE ONLINE SERVICES.”

Written on: 07/12/2013

I paid extra to have my items delivered on a specific day. Jewellery turned up but not the dresses. I needed the dresses to wear abroad as I leave the day after my dresses where meant to arrive. I now have no dress to wear for 2 Balls I am attending - What makes it even worse is that they have no 'proper' customer services, just online, no phone numbers and, it 'apparently' takes 2 working days to reply to an email...Today is Saturday; thank you Coast for ruining the Balls I am going to have to… Read Full Review

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