Something gies wrong there is no accountability and they try to sell you a second product to resolve the problem. hung up on me and didn’t call back as agreed. Stay far away from this company as possible as they promise but don’t deliver

I have written to them twice to get a refund for a food tour that was cancelled. They have ignored my request to return my money and I will not be using travelzoo again for this reason. I purchased a voucher for food tour in San fransisco. They cancelled the tour and told me to write to get my refund. I have twice and not received any response. I will be continuing to write reviews of my experience on other websites to let people know this has been my experience with travelzoo.

Hi booked a supercar experience with travel zoo, please please read the small print . they were advertising 3 cars on the supercar experience one which was a lamborghini, They said that the car had been crashed they did have another lamborghini but I would have to pay another £45 as it was a more expensive model , I Would never book with this company again they were no help they are only agents for the company that are advertising there car experience and have no real power to help you and the people at PERFORMANCE PORTFOLIO were no help. they would not accommodate me and wanted another £45 for driving a more expensive lamborghini , I have since looked through various reviews on trip advisor and its the same problem ,people don.t actually get the car they really want ,this was a present for my husband which they ruined , as the person that took my booking had not actually booked me in which actually had been booked 5 months before , just a really stress full experience .

Extremely unhappy with the lack of customer service from Travelzoo. Having purchased restaurant vouchers to use to book a meal for our anniversary, being careful to read the terms to ensure the vouchers were valid on the dates we wished to book and the voucher's expiry was well beyond the date we required we have come to book and the restaurant has ceased to exist without any notice! No it appears Travelzoo customer services are totally AWOL! Calling leads to an endless time spent on hold with an undefined number of other important customers apparently in the queue in front of you. The call back function offered does not work as no one calls you back. They do not respond to emails, tweets, facebook posts/private messages and so I am now left extremely frustrated, disappointed and without any guidance as to how to obtain a refund or transfer the unredeemed vouchers!!!!

By far the worst TRAVELZOO deal we have ever had . The 3 course 'meal' comprised of portions so small they were inadequate to satisfy the most passionate dieter! The lamb trio consisted of 1 minute rib no bigger than a childs small finger plus a tiny cone of mashed potato and a single sweetbread ! The Sea Bass main course was just as inadequate , a portion of fish the size of just one fish finger on a square of lettice .  Before we consider a restaurant voucher we will seek to find out the nature of the meal rather than trust TRAVELZOO's description !

Bought a voucher for my fiance's birthday. It seems if you're organised and buy far in advance you cannot refund the voucher. We turned up to the hotel which was not how I imagined it to be, tried a different room, the meals included were just roasts etc etc not worth the hundreds of $$ spent. Spoke to the hotel manager, he was understanding said we could apply for a refund but would have to go through travelzoo. After waiting a week for travelzoo to get back to me I had to call again for them to say they'd email again. Finally said I'd bought the voucher months ago so there was no option for a refund. The whole point of using travelzoo was to save money and in the end I spent double because we had to go to another hotel last minute. Work on your refund policy travelzoo its appalling!!!!!

recently purchased vouchers for hop on hop off in Boston. We are from Western Canada. When we visited Boston on a short stopover it was pouring rain, no view out of buses, so we didn't use our vouchers. The vouchers can still be purchased till end of October. When I asked for a refund I was told it was 7 days from date I had purchased. The vouchers are still good if I happened to know someone who might be visiting Boston. So be aware, so much for planning ahead...

Saw a great deal on travel zoo website with Green island travel but the company went out of business two days later It would but good if travelling zoo added some advice on there site

Booked a holiday through them, one week before i was meant to leave the company selling the package collapses leaving me without any money and no holiday. Clearly not checking the companies advertising holidays through them!

We were kindly given a voucher at Christmas by my wife's aunt for a dinner in London. It transpire that the voucher lasted only about 4 months which is very short in our experience. I contacted travelzoo a few weeks after it ran out asking how I could renew it. We've been lucky enough to have had a few gift experiences in the past (not with this company I hasten to add) and I have had this once in the past with buyagift.com - they were happy to renew the voucher, albeit for a small admin fee. After a month and a follow up email I eventually received a reply saying that it had expired and there is nothing they could do. I then phoned and spent a long time with someone who eventually told me they would get back to me when they'd spoken to their manager. Later I got an email saying no again. I then sent yet another email asking why I couldn't pay for the admin fee to renew it like other companies and was told that they are 'unable' to honour it. Let me reiterate, the voucher is for a standard meal in a restaurant that isn't booked until we phone up so travelzoo have NO outlay for this at all. The experiences are still available! They are however able to keep the money and provide absolutely no service what so ever for it. They have not made any effort at all to help us and despite my best efforts have not offered to talk about renewing at all. In my opinion their business model is based on short term vouchers with the hope people end up loosing their money to them. They are an astoundingly arrogant, greedy companyand I implore you to please not go anywhere near them. DO read all these many poor reviews and DONT give this mob your money

Bought two vouchers for massages at Kim Laudati in Manhattan (200$) end of May. After finally getting hold on the phone of them after1 (!!!) week (no one ever called back), they told us that they were booked out until the end of July - no word of that on the imbecile TZ webpage / you could expect that sort of service for the price though. As we left NYC at the beginning of June we thought Travelzoo would refund us - think again. It took them 3 days to reply to my email stating that they cant do anything as we are over the 7 days item exchange they can not reimburse us at all and we should give the voucher to relatives in NYC (not existing). TERRIBLE!!!

I tried Travelzoo for the first time and was exposed to high pressure sales tactics from their vendor Casablanca Express. The bottom line is Casablanca did not deliver & Travelzoo would not refund. I would never use this site again and others should beware of this site.

One of the worst websites I have come across, total lack of GOOD user experience, badly layed out, and badly designed, you keep getting hounded by pop-ups and links advertised else where just simple do not work. Steer very clear of this site, you will get very annoyed otherwise you have been warned. I would give it 0 stars, but the lowest is 1 !!!

I have booked a spa experince for two people, voucher doesnt run out until 30th june. I rang spa to book my friend and I in only to be told the dates I want are fully booked and in fact that only 3 days are left for availability until voucher expires. I contacted customer services and expressed my annoyance that I was unable to book a suitable day fir my experince and that travelzoo had over sold the vouchers. There response was I should have booked the date I wanted as soon as I bought the vouchers but I was giving one as a birthday gift so needed to see what dates my friend could do. Travelzoo told me as there was still days available I was not entiltled to a refund and offered no solution. I dont want a refund, I want my spa day. When I spoke again to the spa the few days they have left my friend and I would have to have treaments after each other, almost as if they are squeezing us in, not worth the £90 I paid. Will never use travel again.

I have bought TravelZoo deals before and have been happy with the customer service, until now! I bought a 2-night stay at a B&B. When I realized I couldn't get the time off work to use it before the expiration date (Sunday-Thursday check-in). I called to request a refund. I was told, "sorry, there's nothing I can do since it is past the 7 days." I then requested a TravelZoo credit so I can apply it towards another trip in the future. Again, sorry. I was told that I can use it at the hotel after the expiration date, but I would lose the value of the deal. Or I could sell it myself or give it away as a gift. Really? I will not buy another TravelZoo deal in the future and will unsubscribe from all emails. BUYER BEWARE!! Unless you are 100% sure that you will have no foreseen circumstances that will interfere with your use of a deal, DON'T BUY!