i worked for lifestyle fitness for many years and I can openly say leaving was the best decision I made, it is by far the most selfish, greedy and corrupt company I have ever came across in my lifetime. Following speaking to other ex employees some of which where of management status during their time at LSF have all shared stories and backed evidence of the corruption that takes place behind closed doors. From using PT's as bait to bully employed staff members out of clubs (because their face doesn't fit) to stalking your personal life. I even encountered one ex personal trainer who commented that he felt it necessary to contact police in order to have a harassment order put in place. My advice to anybody joining this gym as a member is read the contract carefully and make sure they let you read it as often it's just a box that's ticked by a rude sales consultant without any acknowledgment. And my second peice of advice is to those considering a career with lifestyle fitness ..... don't !

I was 17 and I thought I'll sign up for the gym just after Christmas, I was told buy a personal trainer that she would put me on the £20 a month contract but wasn't told there was a £27 starting fee, I did not sign any contract in to this and even emailed them about cancelling the membership, once I found out they were charging me for the payment bouncing which I didn't know would as I was only expecting £20 coming out of my bank not £47. For someone who's in college and doesn't have a job, even after Christmas I couldn't afford 47 pounds. I phoned up explained that I wasn't told there was a start up fee and I'd never been to the gym so now 8/9 months on I'm £400+ in dept to them as I have no way of paying the "dept" I owe them for this gym memdership to a gym I never Went to and wasn't told the correct information. I think the harland group is no help at all to speak to when I'm trying to sort this mess out, they just turned round and said I was lying and I owed them Money. For a company dealing with people on a day to day basis they are terrible to deal with. Plus the people at the gym were unhelpful through all of this.

Not a welcoming place. It took 5 attempts to cancel the contract and they still took money out of my bank. Disgusting customer service I will never use them again.

Awful gym.. I was rushed into joining a membership that was contracted for 12 months. When I was unable to meet the payments they took £30 more out. Worst membership options out of all gyms. They like to cheat you of your money. Don't be fooled!!!

A shambles of a company. Poor membership management, everything is done via automated processes (from other companies!), very difficult to get anybody speaking sense and knowing what they are talking about (because in most cases they stared that week). Marketed as a health club, its not. It's just another rubbish gym. FYI - Cardiff Branch

I opened a contract for me and my partner which was been paid for my myself. Cancelled the contract within 14 days as we had to move and the gurney was to far. Spoken to an adviser at the gym didn't know what he was talking about any way long story short I had sent a email confirming We were cancelling this membership. After 1 month they told us we have an outstanding dept called them up spoken to them no one bothered call me back had to waste time calling them back sent numerous emails no reply if any it took ages. Finally they agreed that the membership was cancelled. Bearing in mind I had informed them that We had moved they supposedly sent numerous letters to my previous address stating my partners membership wasn't cancelled and she in person had to send an email stating this even though the funds were being paid from my direct debits. Finally contacted a person at credit solution cleared everything up and so we thought didn't hear anything from them even though I requested their customer service adviser to contact us. nearly one year later a text message please contact us urgently. called them up and they told my partner she is obligated to pay the total amount the outstanding for the whole year bearing in mind we cancelled it within 2 weeks I was shocked how a company like this could act in such an manor. Had to argue with them and two weeks later again pestering us will be taking them to court. I urge anyone thinking about jointing this club please do not you will regret your decision find another and warn your friends and family this is a truly appalling company and their staff are incompetent. I will rather spend every penny I have in court than hand over my money to them.