written by TLongman on 13/08/2012
We would be very happy to recommend Manara Car Rental in Dalaman We were met at the airport on time, and although the car we had booked was unexpectedly unavailable when we arrived they sourced an alternative (7 seater Starex) from another company as opposed to letting us down, and provided this for our use until their own vehicle was available for us. Unfortunately there was an incident with the vehicle while we were driving, and the rear screen was smashed (a tree branch sticking out which was unseen by someone guiding us back), and when I called Sezgin to let him know about this, his first concern was that everyone in the car was ok - this is very refreshing in today's world, a company who demonstrates they care more about their customers than their cars (the car was fine - just some broken glass, which Sezgin efficiently arranged to be replaced the next day). It is when things go wrong that a company shows it's true worth - they either fail miserably, or shine. Manara Car Rental definitely shine! Due to a change in our plans we wanted to change the drop off time at Dalaman Airport from 8pm to 5pm, and this was not a problem, one quick phone call and this was all agreed and a smooth handover took place at 5pm as requested. We would definitely use Manara Car Rental again, and recommend them to friends.
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