Newcastle Stag & Hen Weekends www.stagandhennewcastle.co.uk

★★★☆☆
3.1
50.0% of users recommend this
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Latest Reviews

“Absolutely terrible”

★☆☆☆☆

written by Hendersonmo39 on 03/02/2017

Would never ever use this company again. A total and utter farce from start to finish. Overpriced and poor service from start to finish. Would have been better arranging it myself, awful awful awful. AVOID

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“Great weekend in Newcastle ”

★★★★★

written by Chrismetcalf86 on 31/01/2017

Hi, I'm part of the party who came last weekend for 2 nights, just wanted to say a massive thank you since I'm the stag, it was great from start to finish, we will use you again if any of the lads get engaged!

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“THANK YOU GUYS ”

★★★★★

written by Seanlomas on 31/01/2017

Just came back from the wildest stag party ever, Newcastle is possibly the best place I've ever been too, thank you to stag and hen who organised it, really appreciate it, it was spot on!

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“Shambles !!”

★☆☆☆☆

written by Harrison439 on 26/01/2017

What a shambles of a company !! Would not reccomended anyone to use this company, they are full of lies and the manager isn't one bit professional at all !! Do not use this company !! :)

Stagandhennewcastle's Comment

Written on: 27/01/2017

To whom it may concern,

This group were given a per person price when they enquired and they chose the cheaper price which was based on triple rooms, 15 guests for 3 nights and 3 guests for 2 nights. On 12th January they rang to change their numbers to 12 guests for 3 nights and 4 for 2 nights, We talked them through this as the original price was based on triple rooms and explained the 4 guests would have to go into double rooms at an extra cost , this was agreed too and a new email was sent with the new costings and balance (please see below)

From: Stag and Hen Newcastle
Sent: 12 January 2017 16:36
To:
Subject: Hen Weekend

Hi,
The hotel has come back to me and they can put the 4 guests into 2 doubles but its going to be £112pp now instead of £95,
So it would be
12 x £130 = £1560 (12 guests staying 3 nights – 4 triples)
4 x £112 = £448 (4 guests staying 2 nights – 2 doubles)
Minus £50 deposit
Minus £112 discount
= £1846 balance due,
Let me know your thoughts,
Kind Regards

On Friday 13th in the evening, the client rang again to change her numbers to 11 for 3 nights and 4 for 2 nights, again this changed costs due to rooms were based on triples, the accounts department was closed until Monday and she insisted on a price that evening and the gentleman she spoke to made an error in costing her new price, the new price worked out to be over £400 cheaper than the amended cost when she had changed her numbers to 12 for 3 nights and 3 for 2 nights, this was an error on our behalf which we sincerely apologised for,

On the Monday when she phoned to pay the balance, we explained to her that she knew the cost for the 12 for 3 nights and the 4 guests for 2 nights, we even said she could still have the same cost reducing the number to 11 for 3 nights as an apology, this client then stated that the email she had received on the 12th was no longer relevant since she had got a price late on the Friday night,

With all due respect, this lady knew full well the costs and knew there balance giving on the Friday evening had been a mistake, this has never happened in 10 years of our company being in business, when clients receive a price that is a price they are charged, this particular client chose triple rooms to get a cheaper rate and was fully aware about any supplements if there were not 3 people to a room, we offered her to pay the cost of the email sent on 12th January that she was very happy with at the time and she declined, we refunded her deposit and even offered to send her out a nightlife pack as a goodwill gesture, OUR ONLY MISTAKE WAS TAKING A CALL LATE ON A FRIDAY EVENING WHEN WE SHOULD HAVE LEFT THE ACCOUNTS TO DEAL WITH THE NUMBER CHANGE ON THE MONDAY AS THE EMAIL ON THE 12TH WHICH WAS THURSDAY WAS THE CORRECT BALANCE UNTIL THE CHANGE THAT NIGHT.

Kind Regards
Grace

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“Left with no accommodation 3 weeks before!!!!!!”

★☆☆☆☆

written by 100Ralston on 24/01/2017

Neverrrrrrrrrrrrrrr again!!!!! Well we used stagandhen and booked it almost 5 months before my hen party. Only to phone up the final day to pay the balance when we realised according to our invoice we owed £1443 but they said sorry we have changed it u owe £1871 wat a mess.. We have now had to cancel our flights as there is no other accommodation available in Newcastle at this time and are now having to go to Liverpool.. I wouldn't mind paying the dofferenxe but the principal of the matter is my invoice said a different balance I rang them up to discuss it to which I was told I was right.. Then they decide to change it..

Stagandhennewcastle's Comment

Written on: 27/01/2017

To whom it may concern,

This group were given a per person price when they enquired and they chose the cheaper price which was based on triple rooms, 15 guests for 3 nights and 3 guests for 2 nights. On 12th January they rang to change their numbers to 12 guests for 3 nights and 4 for 2 nights, We talked them through this as the original price was based on triple rooms and explained the 4 guests would have to go into double rooms at an extra cost , this was agreed too and a new email was sent with the new costings and balance (please see below)

From: Stag and Hen Newcastle
Sent: 12 January 2017 16:36
To:
Subject: Hen Weekend

Hi,
The hotel has come back to me and they can put the 4 guests into 2 doubles but its going to be £112pp now instead of £95,
So it would be
12 x £130 = £1560 (12 guests staying 3 nights – 4 triples)
4 x £112 = £448 (4 guests staying 2 nights – 2 doubles)
Minus £50 deposit
Minus £112 discount
= £1846 balance due,
Let me know your thoughts,
Kind Regards

On Friday 13th in the evening, the client rang again to change her numbers to 11 for 3 nights and 4 for 2 nights, again this changed costs due to rooms were based on triples, the accounts department was closed until Monday and she insisted on a price that evening and the gentleman she spoke to made an error in costing her new price, the new price worked out to be over £400 cheaper than the amended cost when she had changed her numbers to 12 for 3 nights and 3 for 2 nights, this was an error on our behalf which we sincerely apologised for,

On the Monday when she phoned to pay the balance, we explained to her that she knew the cost for the 12 for 3 nights and the 4 guests for 2 nights, we even said she could still have the same cost reducing the number to 11 for 3 nights as an apology, this client then stated that the email she had received on the 12th was no longer relevant since she had got a price late on the Friday night,

With all due respect, this lady knew full well the costs and knew there balance giving on the Friday evening had been a mistake, this has never happened in 10 years of our company being in business, when clients receive a price that is a price they are charged, this particular client chose triple rooms to get a cheaper rate and was fully aware about any supplements if there were not 3 people to a room, we offered her to pay the cost of the email sent on 12th January that she was very happy with at the time and she declined, we refunded her deposit and even offered to send her out a nightlife pack as a goodwill gesture, OUR ONLY MISTAKE WAS TAKING A CALL LATE ON A FRIDAY EVENING WHEN WE SHOULD HAVE LEFT THE ACCOUNTS TO DEAL WITH THE NUMBER CHANGE ON THE MONDAY AS THE EMAIL ON THE 12TH WHICH WAS THURSDAY WAS THE CORRECT BALANCE UNTIL THE CHANGE THAT NIGHT.

Kind Regards
Stag and Hen Newcastle

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“Great service, very professional, highly recommend ”

★★★★★

written by Layla1982 on 13/01/2017

Organised my hen do which took a lot of stress off me as I had a big wedding to plan also! The extras that I got with my package saved a lot of money too for the bars etc!

Stagandhennewcastle's Response to Layla1982's Review

Written on: 24/01/2017

Thank you for your lovely comment, we hope to see you back in Newcastle soon!

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“Massive thank you to stag and hen Newcastle ”

★★★★★

written by Olliehughan on 09/01/2017

Stag and hen Newcastle organised my stag in November and we all had a great time, we stayed 2 nights and went to they greyhound racing, everything was booked and sorted for us, we literally just had to arrive and they sorted the rest, will be us using you again for my brothers stag in October 17

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“Great company to use ”

★★★★★

written by 168Velez on 07/01/2017

Used this company twice now and they sort every thing out from start to finish and it has definitely taken the stress away from me, if I have to organise another hen party I will be using stag and hen for a third time. Thank you again! X

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“absolutly rubbish dont go here”

★☆☆☆☆

written by rambo7 on 29/05/2016

we stopped at the Kenilworth hotel and paid £150 each and 4 of us had to sleep in 1 room and 2 in a double bed ,some guest,s could not get back in when the pub was shut ,breakfast was rubbish with cheap 1 slice of bacon,do go here, it worked for 4 in a room was £500 so who has all the money what a diddle

Stagandhennewcastle's Response to rambo7's Review

Written on: 22/07/2016

Very rude & abusive comments to say about a hard working very modern hotel who have been running for decades providing a great service to all our groups!
The Hotel is 4 star and the rooms are large and spacious. Breakfast is to a high standard. There was a large Hen party also booked in that weekend & they thoroughly enjoyed the hotels friendly atmosphere & great service.

This group only paid £148 which included 2 nights Accommodation, Full English Breakfast, Go-Karting & Nightclub entry both nights into Floritas, Madam Koos & House of Smith plus drink & food discounts.

I think if they were booked for the Maldives they would have complained!

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“Would highly recommend to family and friends”

★★★★★

written by kate84xx on 05/05/2016

Went on my hen do in Newcastle for the bank holiday weekend and every single one of us had the best time! couldnt fault a thing, stag and hen newcastle organised everything so it was a massive strain off me, thank you to all the staff we will hopefully be returning to Newcastle soon!!! :):)

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“Fantastic company, highly recommended”

★★★★★

written by Yandel83 on 02/10/2015

Not sure what all the bad reviews are below, but we had an absolutely brilliant, brilliant experience with Stag and Hen Newcastle. From initial planning to the actual night, we were well informed every step of the way. Accommodation was excellent for the prices, prices were excellent and the person I dealt with gave us the lowdowns on where to go and what to do and that resulted in us having the best weekend of our lives. Can NOT fault these guys and would strongly recommend them! Thanks again guys!

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“shocking poor quality company”

★☆☆☆☆

written by 443Arsenault on 09/07/2015

false promises as-well as shocking accommodation, rude unhelpful staff. Miss sold packages.

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“The worst customer service I have ever encountered ”

★☆☆☆☆

written by CNA03 on 25/02/2014

This was genuinely the worst service I have ever come across. They failed to inform us of some key elements of the conditions, the hotel they put us in was a hovel. One of our group had an expensive item ( hair straighteners) stolen from her room and the hotel denied it. When she contacted Newcastle Stag and Hen the exact words were " what do you want us to do about it, we are a stag and hen organiser not a lost property service"! The manager responded to our complaints with a badly spelled, mis-informed e-mail that told us to take it to the police because they weren't interested. Please, Please, Please take your business elsewhere, this company have taken our money and turned what should have been a happy and fun time into a nightmare.

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“stag and hen newcastle.co.uk - do not use them”

★☆☆☆☆

written by on 15/08/2012

I recently arranged a stag do with this company and 10 weeks before the weekend the stag found out that his son was diagnosed with cancer. I called to cancel and under the circumstances asked for the deposit (£100) to be refunded or donated in full to a cancer charity. It wasn't about the money, more about the circumstances. I was simply quoated the T & C's. To be honest I was happy for them to cover their admin costs which at this stage is minimal and the rest donated but clearly they are just money grabbing. I would not recommend, simply on this disgusting response to an unavoidable situation. The couple are not even getting married for at least a further 2 years. Shocking response from any organisation. The coach company refunded in full.

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“We recently used stagandhen.co.uk for our Hen party...”

★★★☆☆

written by on 14/04/2011

We recently used stagandhen.co.uk for our Hen party b/b accommodation, please be aware to check your a/c and keep all relevant details,watch the esitimated numbers going, to the actual numbers, especially if the numbers are less, because we was charged for extra numbers that drop out, they was notified has stated on the booking letter to contact day before the full balance is taken from a/c, to make adjustments, it took several calls to get the amount credited. Also there is a credit card charge, they dont mention either. Once this was sorted it didnt stop us having a fantastic time the accommodation was excellent, clear, friendly and a marvelous choice of breakfast, well done to all, at the Bewick Hotel on Prince Consort road well worth a 5star rating. we enjoyed a pub meal /afternoon at The Glouchester Hotel and the night life at quaryside was busy. A Brill Trip to remember. 14/04/2011

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“Where do i start ?? ”

★☆☆☆☆

written by on 17/03/2011

Where do i start ??

The hotel was the wrong one we booked ! The company said they sent me an email saying they have changed it ? but no such email arrived! The 10 boys were not impressed at all !! this made me look a right plonker
We only saw the owners of the hotel once, and as for the nightlife cards everywhere we went to looked at us stupid when we handed them over !! the queue jump doesnt work because there are no queues, and if you did jump the queue with that card they would prob slap you for taking the mick! Did try and get some money back for ruining my best mates stag but NOTHING !! And i bet the good reviews on this site are from the company themselves !!
Other than that Newcastle is amazing place for a night out 120 Quid for a round of Jagerbombs went down well !

DO NOT USE STAG AND HEN NEWCASTLE !!!!!!!!!!!!!!!!

Stagandhennewcastle's Comment

Written on: 24/03/2011

This group did ring up once to ask about where the showers were?? Strange thing to say in a 25 room guest house. We never heard anything more from them during their stay, we have since spoke to the manager and he said they were fine and made no complaints? The accommodation was five minutes from the city centre and included a full English breakfast and Free Nightlife card of which hundreds of our guests use and it works absolutely fine. Maybe if they could not find the showers they could not find the right bars?

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“Stagandhen Newcastle ”

★☆☆☆☆

written by on 25/01/2011

Stagandhen Newcastle
Don't go there its the worst service ever, i booked a trip for 14 people lap dancing and dog races. the lap dancing club was closed to public on the night we were supposed to be there Stagandhen hadn't booked it on our behalf they just supplied a consession card which can be bought on-line for a fiver. the door staf in the club were nice guys and even rang this company for us and advised that it was their first night open after a referb and was a invition only party. The hotel stagandhen was no better than a hostle 6 beds to a room. When we got back i tried to ring and complain and because in my frustration i had cursed on the phone the so called manager hung up

Stagandhennewcastle's Comment

Written on: 24/03/2011

This group had a 3* Hotel in Jesmond which included breakfast, unfortunately the group turned up at the Lap Dancing club very drunk and the door staff would not allow them entry. The person who was the organiser i believe was Irish and proceeded to swear several times at myself and my colleague when we were trying to explain the reason they were not allowed entry and then hung up, my manager as a good will gesture also refunded the group the cost of the Nightlife Cards which were Free with the accommodation, which has failed to mention. The review below this is also written by this man.
<br/>
<br/>99.9% of our groups have a great time and are so happy with our personal approach and service, unfortunately this is 0.1% who bring it upon themselves by drinking too much.
<br/>
<br/>Thank You

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“I would just like to thank STAG & HEN NEWCASTLE for...”

★★★★★

written by parsonsnose on 04/08/2010

I would just like to thank STAG & HEN NEWCASTLE for all their efforts in making my Stag weekend in July a fantastic one from the Accommodation to all the activities that were arranged, everything went to plan without any problems. We had two great nights out in Newcastle also and all got sent the Nightlife card which proved invaluable and saved us a fortune.

Thanks again guys and i will be recommending you to all my friends!!

Parsons

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“i recently got back from my hen night in newcastle,for...”

★★★★★

written by on 19/04/2010

i recently got back from my hen night in newcastle,for us 12 girls that went we had such a great time,stag and hen are a friendly service and try there best to help you out when needed!!we were a little disappointed with the hotel we stopped in in but for the amount of time we were there it was fine and they did a lovely breakfast...my partner is also going though stag and hen for his stag do in a couple of weeks for him and 17 of his friend.

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“I booked my Stag Night with Stagandhennewcastle.co.uk...”

★★★★★

written by Daniel Carter on 12/11/2009

I booked my Stag Night with Stagandhennewcastle.co.uk and i had a great weekend which incuded Quad Biking & Paintballing which was Brilliant and the paintballing was Free!! Greyhound Racing on the Friday whic included 3 Free drinks and Food .... then off to the Lap Dancing which we got Free with the Discount cards from Stag and Hen!! Newcastle is jumping would definately recommend!!! Thanks S&N Newcastle!!

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