Equestrian Escape www.equestrian-escapes.com Reviews

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★★☆☆☆
2 / 5
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Latest Reviews

★☆☆☆☆

“Very disappointing although accommodation was very...”

Written on: 03/01/2016

A riding holiday was my husband's surprise pressy to me which I really looked forward to. Our children were booked into an adventure holiday so we'd be free for riding for our three days. We splashed out on the expensive hotel as part of the luxury break. When we turned up, our instructor was in shorts sunbathing and exclaimed that she thought we'd cancelled. As we were fully contactable on email, mobile and via the hotel booked through the company, this was a complete surprise. I think the… Read Full Review

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1958Jml's Comment

Written on: 09/11/2016

I've been with EE a couple of times & though the riding was very good, the staff at the agency I've always found disinterested & I felt they gave poor service, eg the website has too few photos; no reminder/'enjoy the week' email close to my hol; and no feedback request.

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★☆☆☆☆

“Incompetent, disorganised, unethical”

Written on: 13/11/2014 by marywi (1 review written)

Equestrian Escapes is a travel company based in Chesire UK . If you don’t want to read my full review, all you really need to know is they are the most disorganised, incompetent and unethical company I have ever dealt with in any field. If you want detail, read on. We booked a package to the 2014 World Equestrian Games, which included tickets to the games, travel from England to Normandy and accommodation. We figured they would be OK, as they were UK’s official ticket and travel partners… Read Full Review

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★★★★★

“Fantastic equestrian experience in Jerez de La Frontera”

Written on: 11/11/2014 by Zaraf438 (1 review written)

My husband and I just came back from our trip to Malaga and Jerez, where we could experience wonderful hacienda hack outs, visit the Royal Riding School and the Horse Museum, take a very informative tour through the Bodega Tio Pepe with wine and tapas tasting. Highly recommended is the Palacio Garvey Hotel, where everyone has been very attentive. We have also enjoyed the breading fields picnic ride with tapas lunch at the hacienda . We had a wonderful time in the south of Spain with lots of… Read Full Review

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★☆☆☆☆

“Terrible experience at the World Equestrian Games”

Written on: 23/09/2014 by 188Newton (1 review written)

Too many things went wrong to list, feel ripped off. Wrote a letter detailing issues and have just received a very dismissive curt reply. Do NOT USE, terrible customer service… Read Full Review

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★☆☆☆☆

“WEG 2014”

Written on: 14/09/2014 by Annabellef87 (1 review written)

This is a poorly organised company. We spent £1800 on trip to world equestrian games in France - I have never been so disappointed - they are not an event management company and should never have tried to run such a high profile event - utter carnage. Never again. Very very poor… Read Full Review

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★☆☆☆☆

“Bad experience and poor customer service ”

Written on: 07/09/2014 by ilanshoshan (1 review written)

We've booked 3 days B&B with horse riding in Woolacombe Bay in Devon. The B&B owner was very hospitable but we were allocated a room with no view at the back of the house. When we queried this we were told this room was allocated to us because “you came for the horse riding not for the view“ We found this explanation bewildering given the high cost of this holiday and the fact that the horse riding was only meant to last 1.5 hours each day. However, the main disappointed was with the… Read Full Review

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Tinsaul's Response to ilanshoshan's Review

Written on: 15/01/2016

'customer always wrong' - sadly our experience too (see my review). If you do go with this company, be ready to complain immediately or it's your fault. Not quite the mind set you want for a luxury holiday, but heh!

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★★★★★

“Equestrian Escapes Luxury Malaga”

Written on: 27/02/2014 by FionaHM (1 review written)

What an amazing time I had in Spain – my only regret, I didn't stay longer. All of the staff were very friendly and helpful, I was very impressed with the accommodation and food, the staff and the brilliant care taken of the horses and dogs. As I had booked this fairly last minute and have only been hacking out once a week recently, I wasn’t sure that I was ‘riding-fit’ enough for the holiday. However, whilst getting a little ‘hot’ on the lessons, I did manage to keep up and… Read Full Review

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★☆☆☆☆

“Never Book a Trip With Equestrian Escapes”

Written on: 12/10/2013 by Hippodancer (1 review written)

My wife an I just got back from an Equestrian vacation in the Loire Valley, France. We thought we would be horseback riding to Castles and Estates on French Saddlebreds, Lustanos, Throughbreds and Hanovarians. All we got were ponies and rode on roads and nothing else. Do not believe their pictures. Tried to get our money back and all we got was rudness. They acted surprised we were expecting exactly what they advertised. Worst and most expensive trip we were ever on… Read Full Review

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