I opened an account bought credits and the site locked me out Password reset would not work and no response from contact forms

Tried to buy a few credits for a trial before spending any bigger sums. Paypal payment was returned with no explanation. Obviously they don't want you to trial their system.

NOT UNDERSTANDING HOW THESE THINGS WORK I TRIED TO USE THE SITE FOR MY RETIREMENT BUSINESS THAT I HAVE STARTED BUT I HAVE FOUND THAT IT TOOK ALONG TIME TO SIGN UP, WAS TREATED LIKE A NUMBER NOT A CUSTOMER WITHA LOGIN ACCOUNT OF A NUMBER AND MY TEST MESSAGES WERE SLOW. IF MY WIFE SENT ME A SHORT SMS TEXT I GET IT IN A FEW SECONDS. THEIR TEXT SMS TAKES NEARLY A MINUTE. IF I WERE TO SEND LOTS OUT I DONT WANT TO WAIT THAT LONG. THEIR CONTROL PANEL IS HORRIBLE TOO. ITS SCRUNCHED UP IN THE CORNER AND THE MENUS ARE HARD TO USE FOR US OLD PEOPLE. THEY DISAPPEAR WHENEVER I TRY TO USE THEM. I CANT FIND A TO DELETE MY ACCOUNT. THE TITLE OF THE SITE SAYS FREE BULK SMS SERVICE. ITS NOT FREE.

A campaign with text marketer (www.textmarketer.co.uk) was set up by an employee who then went onto leave the company. Although we were only using it for a month long campaign, we subsequently realised that the employee had made a mistake and set it up as an on going subscription service that took money out of our account every quarter and we had been continually paying rental without ever using the service for well over a year. Hoping to appeal to their more generous side I phoned to explain our mistake and see if there was scope for any type of refund (even a token amount). I thought this was reasonable as having worked for a competitor I knew they wouldn't have incurred any cost for us having this very obscure keyword lying dormant. Anyway, after calling and explaining the situation he didn't agree that it was a reasonable request very clearly told me "No!" Now even though I don't agree with how they do business, I still accept their decision not to refund anything. However, what is completely unacceptable is for him to justify his stand point by blatantly lying and telling me it was because he has to pay to rent each individual keyword. When I told him I was surprised to hear this and I thought he would only pay to rent the short code (the number you text to), he then lied again saying that text marketer didn't own the short code. (Where does it state in the T&C's that they use a 3rd party?) It's only when I told him that I had worked for a competitor so I knew he was incorrect that he tried to back track and told me that he was 'unsure how it all worked'. Okay, so he was senior enough to make a decision of my refund, but didn't know how it all worked! (Incidentally on linkedin he lists company size as 'just him'). If he's so willing to lie about the how the business works, it makes me question other areas of the business. It's certainly not the type of company that I would want to trust my customer private data with.