Prima Rent a Car, www.rentacarprima.com

Think twice before concidering to rent a car from Prima Rent a Car. This company seems really really nice and they tell you they have the besrt service but this is NOT the true. I have used the company I'm a real costumer and below what the have told me and my answer to this: We are not car hire brokers NOT AT ALL = The best and fastest Malaga Airport Service VERY POOR = Own fleet of vehicles THIS IS OK = Fair fuel policy : Full/Fulll NOT CORRECT - Clear and honest price policy VERY POOR… Read Full Review

Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service.

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★☆☆☆☆

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“False charges ”

Written on: 29/05/2015 by Susandevine (1 review written)

Do not use this company I hired car 14/5-23/5 good service and car delivered car back to airport prima rep was asked to check car by myself advised car no issues...I knew there wet none!! Arriving back this week received email informing charge 100 euro for DAMAGE....they will not return call, answer call or reply to email ....SHAM STAY AWAY!!… Read Full Review

Primarent's Response to Susandevine's Review

Written on: 06/11/2015

Dear Madam : First of all sorry for not putting on public display the answer to this matter before, but we had no knowledge of this claim being put on this site until now.
Just as an update we would like to point out that the matter was solved some months ago and the moneis have been returned, as you already know.
The reason as you know was and admin mistake since another car of our fleet with similar number plate had had a damage that day.
Again we apologice for this, and refer to the other reviews on this site, google, and tripadvisor to give a realistic view of our company and services.

Prima Rent a Car Management

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Primarent's reply to Primarent's Comment

Written on: 02/03/2016

Dear Mrs. Devine :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service. If any charge was done in error, it will be inmediately refunded.

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“Good service, fair price”

Written on: 05/03/2015

After searching internet, I decided to hire a car from Primacar. I needed a car to go to Granada (from Malaga). Strange enough, hiring a car in Malaga center or the railwaystation was almost twice as expensive as renting at the airport. So I decided to take the bus to the airport, get the car and return it at the airport 2 days later (1 hour before our plane left). The website mentioned the number of kilometers was unlimited for rental periods of 7 days or more. On my question by e-mail on how… Read Full Review

Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

Thank you very much for the positive feedback !. We hope to be able to help you in the future with your rental need in the Costa Del Sol. Kindest regards from the team at Prima Rent a Car

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“Convenient for Malaga Seaport”

Written on: 03/05/2014 by mrijnhart (1 review written)

First time i used this company. Have used other Rental companies before but always from Málaga Airport. Since this was my first time arriving in Málaga by boat, this was very convenient. Obviously there must be cheaper options out there, but the cruise terminal is quite away from the city. If you are only staying for the day with your ship and want to make a trip to granada or sevilla this is the best solution for saving time. Only make sure you book in advance, because when the boat enters… Read Full Review

Primarent's Response to mrijnhart's Review

Written on: 02/03/2016

Dear Sir/Madam :

Thank you very much for the positive feedback !.
Being at the port is proving to be very convenient for our cruise ship clients.
We hope to be able to help you in the future with your rental need in the Costa Del Sol. Kindest regards from the team at Prima Rent a Car

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“Fight for deposit”

Written on: 18/10/2013

Exhausted emailing back and forward following holiday in malaga in August and October, really disappointing having to fight to have deposit returned on each occasion. They inform you it has been processed however checking your account alas no credit however debit is processed on time. Such a let down as everything else went smoothly. Administration team real let down for this business! Need to fix this element for customers and will make difference to service provided… Read Full Review

Susan4's Comment

Written on: 18/10/2013

....and I'm still waiting since Wednesday! Please process immediately!

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Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service.

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“Beware Prima Rent a Car”

Written on: 12/03/2013 by Mayer1 (1 review written)

Our cruise-ship was to dock in Malaga, Spain from 8am to 7pm on January 24, 2013, and the only practical way to visit the Alhambra Palace 130km away in Granada was to rent a car for our party of 4. I booked the car on the Prima Rent a Car website, and also called them later to confirm that they had the reservation. In addition to the 64 euros for the car, I was to be charged an extra 20 euros for pick-up and drop-off at the seaport. I also ordered a GPS for 8 euros. I wanted to take every… Read Full Review

Primarent's Response to Mayer1's Review

Written on: 02/03/2016

Dear Sir/Madam :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service.

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★★★★★

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“PRIMA Rent A Car, Malaga”

Written on: 02/05/2012

I like this company. There are no extra costs. Everybody was so friendly. I like them a lot. The cars are clean and in a good codition. I didn't have to wait for a shuttle bus. I never had some problems. They also have a 24 h emergency phone number. I really can recommend this company. With the car I was at Malaga, Ronda, Marbella, Nerja, Granada, Cordoba, Antequera, Sevilla, Tarifa, and Cádiz… Read Full Review

Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

Thank you very much for the positive feedback !. We hope to be able to help you in the future with your rental need in the Costa Del Sol. Kindest regards from the team at Prima Rent a Car

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“I never rented a car in Spain before (this was the...”

Written on: 24/11/2011 by ShaunMcGregor (1 review written)

I never rented a car in Spain before (this was the second time I visited the country). Together with my wife we decided to make a trip to Andalucia and we hired a car at Prima Rent A Car. We were very satisfied with how easy it was hiring the car, we didn´t have to wait for a shuttle bus while the people from Prima Rent a Car escorted us to the car. There is a large variety of cars available for hire and the prices are amongst the cheapest you can find. Top that off with excellent personal… Read Full Review

Primarent's Response to ShaunMcGregor's Review

Written on: 02/03/2016

Dear Sir/Madam :

Thank you very much for the positive feedback !. We hope to be able to help you in the future with your rental need in the Costa Del Sol. Kindest regards from the team at Prima Rent a Car

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“Prima Rent a Car. A very good experience, good...”

Written on: 11/02/2009 by mikebrabander (1 review written)

Prima Rent a Car. A very good experience, good service. Rented from Malaga, choice of vehicles excellent and condition very good… Read Full Review

Primarent's Response to mikebrabander's Review

Written on: 02/03/2016

Dear Sir/Madam :

Thank you very much for the positive feedback !. We hope to be able to help you in the future with your rental need in the Costa Del Sol. Kindest regards from the team at Prima Rent a Car

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