Pillow Apartments

Never thought that my holiday could be almost ruined in such a away! We booked one of the apartments in Rome in the end of September 2013 for the 9th - 13th of May 2014. In one or two days we received an e-mail giving us the adress and the mobile phone number of the person whom we were to contact on our arrival to Rome. Also we were told to have the necessary amount of money to give it to that very person. OK,no problem! We were looking for to our holiday because before going to Rome we were going to Portugal for 10 days.

So we were having really great time travelling around Portugal when 11 hours before the flight to Rome we got an e-mail from Pillow Apartments informing us of the fact that our booking had been cancelled!

Just imagine, we're staying in a foreign country and the next day we're to fly to once again a foreign counrty without nowhere to stay at!!!

Thanks God we had a laptop and there was Wi-Fi in our apartment in Lisbon and we managed to book a fantastic villa near Via Appia Antica!

The "wonderful" managers of the Pillow Apartments just informed us that there was some problem with our credit card and they simply cancelled our booking. And that's really strange because before that moment we had used the card a lot (booked hotels and apartments, rented cars )and there had never been any problems. Of what we immedaitely informed the Pillow Apartments but got no reply!

Why couldn't they check the card immediately, why did they make us feel so stressed?!!!!

For me and my family there's only one explanation. These unfair and careless managers decided to get some profit by having cancelled our booking which was made long time ago and to sell it to somebody else at a higher price of course cause it's the peak of the holiday season in Rome now.

NEVER WOULD I RECOMMEND ANYBODY TO DEAL WITH THIS ROTTEN FIRM SITUATED IN BARCELONA!!!!!!

We were with our family, 2 teenage girls. We all had a great time. The apartment was as luxe as was told. In the middle of Barcelona, near Plaza Catalunya, metro, etc. Two terasses, so always a quiet or sunny place. Jacuzzi for the evening! Good beds, one single bed was put extra, because there were two doublebeds. Our compliments also to the staf of pillow apartments, as well as the owner of the apartment. Fridge was filled with drinks and at the table some cookies and chips were served. Service was super. Thanks for a great time!

Would highly recommend these apartments. Very well kept and perfect location.

Apartment was of a very high standard with lots of space and well equipped. Beds were very comfortable. Representative from Pillow apartments was friendly and professional. born district is one of our favourite areas of Barcelona and we would happily stay here again.

Stayed for three nights. Uncomplicated check-in outside of the normal check-in-period at 3 PM. We were met by a pleasant young man who ran through the main features of the apartment with us. Beds were comfy, and all equipment worked, with the exception of a lamp-shade on one of the bedside lamps. It fell off at first touch!

We thoroughly enjoyed our stay, and I can truly recommend the apartment. The kids loved it too!

This was an amazing apartment!

We were 2 families with little babies, so we only booked for 2 nights, not knowing if it would be in each other's way too much. Knowing what the apartment is like now, we should have stayed for longer! Great location, very neat furniture, everything you need is there... even a tumble dryer! All at a fair price. If i ever go to barcelona again i would stay at the same place.

The location is great, on the edge of the old city and across from Ciutadella Parc, so you're in the hub of the city but can retreat to a quiet space at night. The apartment is well laid out with modern and comfortable Italian furniture and appliances. The linens on the bed were linen. Coming from North America we would have liked a bit more orientation from our greeter, but we were able to familiarize ourselves with the apartment and the area very quickly. Would not hesitate to recommend the apartment to friends.

Let me begin by saying we are New York City residents who are not that picky when it comes to our rentals but we like clean, comfortable, well located apartments when we travel. We booked an apartment through these people on aug 1 for a 9/24 arrival. The apartment was to be located in the Borne section of Barcelona. One day before arrival we received an email stating there was a problem with the apartment owner and we were to be moved to the above apartment. This concerned me as i had read on the internet that this was a common occurrence with this agency. We have rented apartments all over Europe ( London, Rome, Venice, Berlin, Amsterdam, Nice, Copenhagen) and this has never happened before. We had no choice but to take this booking as it was literally less than 24 hours before our departure.

About the apartment we ended up in: it is as described but in need of a refresh. The furniture is worn and the amenities in the apartment could use updating. The internet works fine. The location is a 6 out of 10. If there is any street noise it sounds as if it is right next to you. There is an amusement park right across the street which blares music until 1 AM on the weekends so if you want quiet before then this is not the place for you.

On the whole for a luxury rental (which is what it is billed as) we would give it a 4 out of 10. As a moderate rental (which is what it really is) we would rate 6 out of 10.

If you are a couple like us in your mid 50's who are no strangers to late nights or noise then you should look to stay in the gracia section or L'exiampe as they are more like the nicer sections of NY we are accustomed to.

As for trusting this agency I would be wary.

My wife and I and our two adult children stayed in the two room apartment in the Pantheon area during our stay in Rome. One of the reasons we chose this property was because it was located next to the pantheon , few minutes walk from Campo dei Fiori, Piazza Navona, Trevi Fountain and the Trastevere. We used the same agency in other travels (Barcelona) and we liked the high level of the properties and the good service given by the staff (the gentleman who let us in was incredibly helpfull and patient !) . We would reccomend the pantheon apartment to those who want to be in a foreign and magical city like Romehaving alkl the comforts of your own house--- and that's difficult sometimes ! We will use pillow rome service again. Keep on the good work guys !

My wife and I and our two adult children stayed in a two bedroom property next to the main Park in Barcelona, in the Borne area. One of the reasons we chose this property was because it was we used the same agency in Rome and also because it was located close enough to Ramblas and interesting sites we wanted to visit. The apartment was modern with design furniture and really liked the new bedding and the explanations given by the gentleman who was waiting for our arrival. Apartment Clean and very well maintained, quite and perfectly equipped. A good experience overall and would have no hesitation to go back and to reccomend to my family and friends.