Smart Currency Exchange www.smartcurrencyexchange.com

I had a bad experience with Smart Currency Exchange recently. I have opened an account and sent money overseas but suddenly was charged 20 euros by their intermediate bank which i was not aware of in their contract note or during booking process. This charge did not give me credibility and I have started to ask more questions on various currency related issues over the phone for my education and knowledge and understanding of different matters and services. Their customer advisor was over suspicious and did not interrupt me by simply saying " Sorry, we don't provide those services" but has continued long debating challenging chat and after that told their compliance department about his suspicious over speculations he thought I am intending to carry out. My account was suspended. I have complained and appealed but the simply did not want to listen and believe . There was no facts or evidences that I am speculating except asking various questions for my curiosity. Their censorship, prejudices and over suspicious attitude with racial profiling ,perhaps, when I asked why they don't trade Russian roubles when many other currency brokers do, is not very nice and I was disappointed. The bigger issue is that people stopped trusting each other and that's exactly what compliance department in Smart Currency did towards me.

I truly feel it wasn't correctly explained to me how I could lose money on these transactions. It really is a gamble, everything is always about how you can save money, but it doesn't always end that way. I am sure it works if there are no hiccups but that won't always happen. Pleasant enough but in essence I felt a fool and rather foolish in the end.

I used Smart Currency Exchange to transfer funds, in September 2014, to my Spanish bank account for a house purchase. The rates that they offered were competitive (with other exchange specialists and particularly against my UK bank). They were also very accommodating in arranging transfers in multiple parts to minimise my receiving costs. Overall very pleased with their service and friendly approach. I would use them again.

Smart Currency Exchange literally saved me thousands arranging a forward contract for the lump sum transfer.

After checking the company out with the FCA (formally FSA) we decided to use Smart Currency to transfer money abroad for a property purchase.

Their rates were better than those being offered by our bank so it made sense to use them. I found the service easy to use and their communication was good.

After our funds were deposited they had them exchanged and deposited in out foreign account on the same day.

I would use them again and recommend to others!

BE AWARE !! I requested a transfer and received the usual prompt response indicating the transfer had been completed by the Smart Currency Bank the following day. When my money failed to be credited to my foreign account I started enquiries with both SMART and my foreign bank. Only after numerous requests (over a number of days) to SMART did I get a response. They told me that my monies had been held onto for 7 DAYS for a routine Compliance Check and it was only my enquiry that (they say) initiated the release of my funds. I was given assurances that the money would be in my foreign bank that day - but it isn't.

This delay has cost me worry, time and money calling abroad. Totally unacceptable !

I have used Smart Currency to transfer funds to Crete to buy a property. The whole experience could not have been more straightforward. Efficiency is their byword and the help I received was second to none. I deal with David Comber and he was happy to explain the whole process in detail. As I am a novice, this was much appreciated. If and when my husband and I move to Crete, we will certainly be using Smart Currency for all our transactions.

Our first foray into buying a property in Crete in 2012 fell apart. We had to return our money to our UK Bank account and they helped us with this. Thankfully, we returned to Crete and have now found another property on which we have paid the deposit. This went without a hitch and the balance will be paid a couple of weeks from now.

I would have no hesitation in recommending Smart Currency to property buyers and will be asking my estate agent and lawyer to take note of Smart Currency.

I recently used SCE to transfer Euros having only previously used the bank. I was amazed at the saving - even for a relatively small amount.

The process was clearly explained upfront and they sent me useful financial guides. They even allowed me to pre-book a guaranteed rate on the amount. The registration process was quick and easy and the transferred funds were in my account within 24hours of arrival. I thought the process would have taken much longer!

The customer service from both Benoit Panissie & Martin George was outstanding - I wouldn't hesitate to recommend this company.

For years I have been using my bank to transfer money to my US bank. Once upon a time I used to get a reasonable exchange rate but in recent times it has become positively greedy!

Fortunately, my brother introduced me too SCE. Joining was painless, the staff very professional, the procedure equally painless and they only took around 1.25%. The Dollars arrived in my US bank the following day which was a first as Barclays took forever.

I would recommend SCE to anyone looking to transfer money abroad.

I have used this company several times to send money to the netherlands. The exchange rate is better than oter companies and the money always arrived safely in my dutch account. The customer service is great and easy to get hold of. Would highly recoomend.

I recently transferred funds to a euro account from Australia. Having only ever transferred funds through a bank account I was a little wary. I have to report that the service was personal, professional, efficient, reliable and accountable. I would highly recommend this company for transferring funds, The rate of exchange far exceeded the rate through a bank and the exchange occurred faster, at no cost and the company were communicable at all times. They live up to their name, I will no longer be using the banks, Smart Currency from here on.