I ordered a photo on 23 January to be delivered 27 January my mum's birthday on Thursday. Phoned my mum she if she had got photo she hadn't phoned pagazzi it had been sent. We will send another you will get it friday after her birthday and staying in a full day again Friday came no photo 2 days staying in to relieve photo. I had received a parcel force note saying a parcel was waiting at depot so I phoned them the parcel was from pagazzi. So I phoned them again and they had told me they had been sending it to billing address (england) not shipping address (scotland) so they were sending out another on Friday and today my mum got it after staying in 3 days and 5 days late. I got told by Rosalynn to go to website and complain. Not happy with service at all. Never got a proper apology.

I will not be buying anything from this company again , the quality of service at the Braehead shop is appalling!!!

Collected 6 particularly large, cumbersome and expensive light shades and was parked a long way off. Despite being disabled, I do try to be self reliant but occasions arise where everyone could do with some help. It was a quiet evening at the retail park and there were at least five, possibly more, members of staff standing around when I entered the store and not one of them helped. They left me to struggle with six 2 1/2 foot wide lamp shades. If that is 'The Pagazzi Standard' then they seriously don't deserve your custom.

I sourced an Isis 3 ceiling light on the Pagazzi Internet Site on 27/04/14 at the sale price of £19.99, reduced from £50. Phoned regards purchasing this item on 28/04/14 to check they had 3 in stock and was advised they cost £49 each which I disagreed with. I was asked to bring in a photocopy of the Isis 3 shown on the internet with the sale cost given as they said they could not find this offer on any internet site of theirs. I assured them it certainly is advertised at £19.99 online. When I went into the shop with a copy of this offer showing the price of £19.99 the Manager said this offer was lifted/stopped last year from an online site and that a slightly different item is now on sale, the glass is different I was told. It certainly looked the same to me I could see no difference. I also said an Isis 3 is an Isis 3 no matter what, even if any change has been made its still the same light and should be sold as advertised. They refused to sell me this item at the internet cost stated.

Thank you for the excellent service – I spoke to you Monday and received the Bulbs yesterday – I am very pleased with the lights which I hope will save me a bob or two in energy, they look very stylish or ”quite with it” according to my adult grandchildren! Again many thanks for your quick response Regards Gwen Roper

I agree with the reveiw written by lindathomsony Written on: 28/03/2010 "I would not recommend this Pagazzi store to anyone" My daughter and I called into the Sterling Mills, Tillicoultry store on Wednesday of this week to purchase a light shade for my grand-daughter's bedroom - when my daughter returned home she discovered that it was not suitable after all - we visited the store again today (Sunday) to return the item - were told that, as it was on promotion, that they could only issue us with a credit note - we accepted this - found a replacement shade which was cheaper and were told that we had to use the value of the credit note completely in the one purchase (i.e. if we purchased the cheaper item then they were unable to give us the difference in cash or a credit note to the value of the remaining amount to use towards a purchase made at a later date???? - Surely this cannot be correct?? - To top it all the attitude of the assistant was rude - but, she doesn't seem to care as she was "leaving today to work in another branch" - I DO HOPE THAT THE OTHER BRANCH REALISES THAT THERE IS A TRAINING NEED THERE AND THAT THEY PROVIDE HER WITH THE APPROPRIATE CUSTOMER SERVICE TRAINING - Perhaps the organisation should buy into the Institute of Customer Service training courses. The credit note will be used at another branch and I will never return to the Pagazzi store at Sterling Mills, Tillicoultry in the hope that everyone else who has had a bad experience there will vote with their feet and that this store will soon become another one of the empty shop units within this complex!!

First impressions of the shop "cheap looking products with very expensive price tags". Nevertheless we bought a ceiling light unit costing £170 but on arriving home and checking the goods we found 4 missing crystals and 1 broken crystal. The box had been opened previously perhaps some of the parts were given to another disatisfied customer. The light unit required 6 bulbs but Pagazzi had none in stock to we had to shop at Homebase on the way home for them. So tomorrow we have to return to the store wasting more fuel and precious time. First and last time we shop in that store. Buyers beware the quality is rubbish.

I bought 2 Lamps which was £1590 in the sale and they blow every week and 1 of the lamps has 5 bulbs,I have to replace the bulbs every week or 2 and also the fuse, I took it back to the shop and they refused to take it back, I wouldnt ever buy any light or lamp at all from here again

I could not find fault with the service I received from your Braehead Glasgow store.
I bought a table set for my grandson but unfortunately it did not suit. From my picking table set until it was returned it was civility all the way. Thank you very much for your service
E. REID

After a lovely shopping experience in the Livingston Pagazzi branch earlier this week I felt I just had to write a review recommending the company and in particular this store. I had been looking online at lighting for my newly decorated living room for a little while before a friend suggested I try Pagazzi for some ideas. I was pleasantly surprised by the vast range of lighting available. The customer service was exceptional and a young sales assistant called Caroline could not have done more for me. She practically acted as my personal shopper, offering me great knowledge and excellent advice. With her help I was able a pick a really stunning set of lights just what I was looking for, and at a fraction of the price of similar ones I had seen online. I was offered a free cup of coffee while I waited for my lights being collected from the warehouse, but there was no wait at all and everything was there for me before I could blink. Caroline then got all the correct bulbs for me, rang the sale up and even helped me out to my car with my purchases. I cannot praise her more highly. All my lights are now fitted and I am no less than delighted with them. Visitors have already commented on how lovely they are and I haven't hesitated in telling them where I bought them from. I would recommend Pagazzi to anyone and will definitely be a returning customer.

we shopped at the livingston store where the staff were all really nice and they have the best selection of lighting that i have seen and we promptly purchased 2 lights i thought pricing was reasonable

Visited the new store at Royal Quays North Shields yesterday and wanted to purchase Santiago 3 light floor lamp £59.00,was told it was the only one they had and were not able to order one,the manageress assured us thet it had only came in 2 days ago and put out on display the next day,although there was no box or instructions we decided to purchase it on her assurance.
We had the lamp on for 2 hours and each halogen bulb went out.I rang the store and was told the guarantee does not cover the bulbs and we could purchase 3 at the price of £5.99 each or she could give us ex display bulbs.Not good customer service at all.Rather than give us 3 new bulbs she would rather we took the lamp back for a refund then she promptly hung up !!!! I look forward to seeing her later.

I recently bought lights from the large store at Braehead and could not
fault the store. I was served by Angie and she was very helpful. They went
out of their way to help as I was in the shop for over an hour. Much better than lightcraft and
excellent choice and great value for money. Excellent!

i resently visited the pagazzi shop within boundry mill in colne lanacashire, i could not have received better service if i tried, i had been looking on the internet for a while for a light for my bedroom, i found one i liked at litecraft. but i had a look in pagazzi and the same one was less than half the price as litecrat. i also purchased a very large art pic which was framed and because it was the last one and it had been on display it had a slight mark on it the assistant could not be more helpful she cleaned it all up for me and knocked some money of. i will certainly be shopping there again and will definatley be recomending it to all my friends

"WARNING" I would not recommend PAGAZZI to any one, I have shopped there, at the store in Tillacoultry near Stirling, there customer care is very poor even to the extent of giving you the wrong information about there policy refund and this was by there store Manager Audrey, they set a bad example do not beleive there customers even when i wrote to their HQ, customers certainly do not come first with this store.