Pagazzi Lighting Reviews - www.pagazzi.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“photo”

Written on: 01/02/2016 by angelatingle (1 review written)

I ordered a photo on 23 January to be delivered 27 January my mum's birthday on Thursday. Phoned my mum she if she had got photo she hadn't phoned pagazzi it had been sent. We will send another you will get it friday after her birthday and staying in a full day again Friday came no photo 2 days staying in to relieve photo. I had received a parcel force note saying a parcel was waiting at depot so I phoned them the parcel was from pagazzi. So I phoned them again and they had told me they had… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 02/12/2014 by wgMcDaniel400 (1 review written)

I will not be buying anything from this company again , the quality of service at the Braehead shop is appalling!!!… Read Full Review

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★☆☆☆☆

“THE most appalling customer service”

Written on: 26/06/2014 by Estherp131 (1 review written)

Collected 6 particularly large, cumbersome and expensive light shades and was parked a long way off. Despite being disabled, I do try to be self reliant but occasions arise where everyone could do with some help. It was a quiet evening at the retail park and there were at least five, possibly more, members of staff standing around when I entered the store and not one of them helped. They left me to struggle with six 2 1/2 foot wide lamp shades. If that is 'The Pagazzi Standard' then they… Read Full Review

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Pagazzilighting's Comment

Written on: 20/11/2014

Thanks for your review, and please accept my sincere apologies for the service you received. We pride ourselves on our customer service and are more than happy to help customers to their cars with bulky items. Could you please let me know what store this was that you bought from so that I can take this up further with Management? Once again, I cannot apologise enough and will endeavour to make sure that this does not happen again.

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★☆☆☆☆

“CHECK ONLINE PRICES BEFORE YOU BUY. CAN BE MISLEADING.”

Written on: 27/04/2014 by kildonan (1 review written)

I sourced an Isis 3 ceiling light on the Pagazzi Internet Site on 27/04/14 at the sale price of £19.99, reduced from £50. Phoned regards purchasing this item on 28/04/14 to check they had 3 in stock and was advised they cost £49 each which I disagreed with. I was asked to bring in a photocopy of the Isis 3 shown on the internet with the sale cost given as they said they could not find this offer on any internet site of theirs. I assured them it certainly is advertised at £19.99 online… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 17/09/2013

Thank you for the excellent service – I spoke to you Monday and received the Bulbs yesterday – I am very pleased with the lights which I hope will save me a bob or two in energy, they look very stylish or ”quite with it” according to my adult grandchildren! Again many thanks for your quick response Regards Gwen Roper … Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 08/05/2013 by Palatzo (1 review written)

This company dislays the worst standard of customer service ever. I will be shopping in Litecraft in future… Read Full Review

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★☆☆☆☆

“This store obviously doesn't understand Customer...”

Written on: 09/12/2012

I agree with the reveiw written by lindathomsony Written on: 28/03/2010 "I would not recommend this Pagazzi store to anyone" My daughter and I called into the Sterling Mills, Tillicoultry store on Wednesday of this week to purchase a light shade for my grand-daughter's bedroom - when my daughter returned home she discovered that it was not suitable after all - we visited the store again today (Sunday) to return the item - were told that, as it was on promotion, that they could only issue us… Read Full Review

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★★★★★

“Floor lamp”

Written on: 24/05/2012 by NJPandGEP (1 review written)

Whilst in Scotland my wife and me visited the Pagazzi lighting shop in Gretna and purchased 2 floor lamps in polished chrome. They were excellent value for money and more reasonable than similar lamps with the same quality that we had seen. As we were on holiday they were more than pleased to store the lamps for 2 weeks and after picking up the lamps we drove home to South Wales. Unfortunately one of the shades was broken when I started to put the lamps together and sent an email to Scotland… Read Full Review

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★☆☆☆☆

“Be aware”

Written on: 12/04/2012 by ardrain30 (1 review written)

I purchased a kitchen table with 4 chairs and a small glass glass corner table on the 27th March at the Braehed Pagazzi store. However realised on returning home that neither were suitable and decided to return both and as the uddingston store is nearer to my home travelled there on the next day, the 28th March not anticipating any problems returning both having read the receipt stating goods must be returned within 7 days unopened. Arriving at Uddinston advised male salesperson goods… Read Full Review

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★☆☆☆☆

“Fire in fitting”

Written on: 19/11/2011 by Huxleyp (1 review written)

I am still in shock, the light fitting we bought last week from Royal Quays branch was fitted same day and worked without problem until today, opened fitting to find a burnt out cable that smelled of fire and some flame marks inside. Obviously this could have caused a fire in our home, I have three daughters which one has a bedroom above. We took fitting back today and the manager was very alarmed and sorry and said they would do anything to help. We will see as they didnt have the same fitting… Read Full Review

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★☆☆☆☆

“Expensive Rubbish”

Written on: 19/09/2011

First impressions of the shop "cheap looking products with very expensive price tags". Nevertheless we bought a ceiling light unit costing £170 but on arriving home and checking the goods we found 4 missing crystals and 1 broken crystal. The box had been opened previously perhaps some of the parts were given to another disatisfied customer. The light unit required 6 bulbs but Pagazzi had none in stock to we had to shop at Homebase on the way home for them. So tomorrow we have to return to the… Read Full Review

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★☆☆☆☆

“I bought 2 Lamps which was £1590 in the sale and they...”

Written on: 16/03/2011

I bought 2 Lamps which was £1590 in the sale and they blow every week and 1 of the lamps has 5 bulbs,I have to replace the bulbs every week or 2 and also the fuse, I took it back to the shop and they refused to take it back, I wouldnt ever buy any light or lamp at all from here again… Read Full Review

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★★★★★

“I could not find fault with the service I received...”

Written on: 20/02/2011

I could not find fault with the service I received from your Braehead Glasgow store.
I bought a table set for my grandson but unfortunately it did not suit. From my picking table set until it was returned it was civility all the way. Thank you very much for your service
E. REID… Read Full Review

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★★★★★

“After a lovely shopping experience in the Livingston...”

Written on: 12/12/2010

After a lovely shopping experience in the Livingston Pagazzi branch earlier this week I felt I just had to write a review recommending the company and in particular this store. I had been looking online at lighting for my newly decorated living room for a little while before a friend suggested I try Pagazzi for some ideas. I was pleasantly surprised by the vast range of lighting available. The customer service was exceptional and a young sales assistant called Caroline could not have done more… Read Full Review

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★★★★★

“we shopped at the livingston store where the staff...”

Written on: 16/11/2010

we shopped at the livingston store where the staff were all really nice and they have the best selection of lighting that i have seen and we promptly purchased 2 lights i thought pricing was reasonable… Read Full Review

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★☆☆☆☆

“Visited the new store at Royal Quays North Shields...”

Written on: 10/10/2010

Visited the new store at Royal Quays North Shields yesterday and wanted to purchase Santiago 3 light floor lamp £59.00,was told it was the only one they had and were not able to order one,the manageress assured us thet it had only came in 2 days ago and put out on display the next day,although there was no box or instructions we decided to purchase it on her assurance.
We had the lamp on for 2 hours and each halogen bulb went out.I rang the store and was told the guarantee does not cover the… Read Full Review

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★★★★☆

“I recently bought lights from the large store at...”

Written on: 04/10/2010

I recently bought lights from the large store at Braehead and could not
fault the store. I was served by Angie and she was very helpful. They went
out of their way to help as I was in the shop for over an hour. Much better than lightcraft and
excellent choice and great value for money. Excellent!… Read Full Review

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★★★★★

“i resently visited the pagazzi shop within boundry...”

Written on: 07/04/2010

i resently visited the pagazzi shop within boundry mill in colne lanacashire, i could not have received better service if i tried, i had been looking on the internet for a while for a light for my bedroom, i found one i liked at litecraft. but i had a look in pagazzi and the same one was less than half the price as litecrat. i also purchased a very large art pic which was framed and because it was the last one and it had been on display it had a slight mark on it the assistant could not be more… Read Full Review

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★☆☆☆☆

“I would not recommend this Pagazzi store to anyone, I...”

Written on: 28/03/2010 by lindathomsony (1 review written)

I would not recommend this Pagazzi store to anyone, I purchased a lamp shade here at the Tullicoultry store near Stirling but was not certain as to which one to buy the manager told me to buy both and that i could bring the other back although there plolicy is to return it within 7 days she said because i only wanted one and was not sure of which one I wanted that she would refund the money within the period 28 days due to the fact i lived quite far from the store and could not get back within… Read Full Review

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★☆☆☆☆

“"WARNING" I would not recommend PAGAZZI to any one, I...”

Written on: 21/03/2010

"WARNING" I would not recommend PAGAZZI to any one, I have shopped there, at the store in Tillacoultry near Stirling, there customer care is very poor even to the extent of giving you the wrong information about there policy refund and this was by there store Manager Audrey, they set a bad example do not beleive there customers even when i wrote to their HQ, customers certainly do not come first with this store… Read Full Review

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