written by t0mstar on 28/09/2010
I found this course very useful. I had no previous formal customer service training and wasn't too sure with what to expect. I gained useful knowledge on the basics of customer service and how to communicate to your customers. It was a very hands-on, interactive session which only helped really. It was a really useful program which I would recommend to anyone.
written by pearci66 on 22/01/2009
Welcome Host is a really good one day course that was interactive and made me remember what good customer service is all about . You always think its obvious how to provide excellent customer service but it was a really good reminder to take time out and helped me put myself in the customers shoes so I can try and exceed expectations in the future
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