At the end of the tariff period, I shopped around and decided to change supplier away from Sainsbury's. I gave my final readings and was told I was £32 in credit and they told me over the phone to cancel my direct debit. I then started getting calls from a debt collection agency saying that I owed them £53. £28 for the bill and another £25 slapped on. I've put in a complaint because of their mistake I'm now in debt. 

This company are appalling. They get you in with a low tariff then after 12 months slap you with a £280 bill. If you are struggling to find the money they quickly slap on another £25 charge then give you over to a debt collection agency with very little communication or warning. DO NOT USE UNDER ANY CIRCUMSTANCES.

what have I done swapped over from BG give meter readings online ask when switch over is been trying to ring [is it overseas] have not got any hope of someone answering emailed no answer think I've mess up going with this lot

This company deleted my electricity account without any discussion or agreement with me. I had given them no instruction. They charged me £20 for doing it !! They refused to assist with a meter reader to read an appalling smart meter. They did not respond to complaints in a fair time They attitude could only lead me to believe that as I was a customer, they did not care about me or my business in any way. I have 5 (FIVE) complaints with them which they for which they have sent out a pre=printed format acknowledgement they have taken no action I'd suggest you go welsher for your utilities Next stop for me ..... Offgen After Often ..... BBC watchdog USELESS !!!!

Really good service - helpful So far have changed tariff twice and got 2 sainsbury gift cards Always have time on the phone Only dislike is that you can only have direct debt tariffs rather than other payment methods So far the gift cards have actually paid for the energy used

Had a 12 month contract with Sainsbury Energy and I wish I had never heard of them. I was in credit for the whole period even at the end I had £191 credit. On my final bill this was take away with so called electricity charges, in fact they tell me I owe them £1.50.Member of staff I spoke to was no help at all, very dismissive was no help at all. Look elsewhere when you think of changing.

Switched 3 properties to Sainsbury energy and paid £104 per month for one of them the lady who lived there was in hospital for 7 weeks so very little energy used but only £18 in credit was advised meter could be faulty but never asked if I want it checked out Staff rude and don't seem to care once you are in contract Just kept getting told you can leave us anytime Penelty for leaving early is £20 per fuel so £120 for 3 properties Don't make the same mistake there are cheaper suppliers out there

Sainsburys Energy took a direct debit from my bank account over 2 weeks after I had switched from them. This was not to cover any arrears as I was in credit at the time. This was also despite me phoning and confirming that after the switch date they would not take any more direct debits. It is particularly annoying as the letter acknowledging that I was switching away from them asked not to cancel my existing direct debit until my account was closed "in case we need to take a final payment or refund any money to you", but they didn't refund money that was due to me and instead took an additional payment!! Hence I can't recommend them.

BEEN 1 YEAR WITH THEM,MY TARIFF IS ENDING NOW. DURING THIS ONE YEAR I HAD ONE BAD MONTH AND I COULDN'T AFFORD MY DIRECT DEBIT PAYMENT,THEY WAS REALLY HELPFUL LIKE NO OTHER PROVIDERS! HIGHLY RECCOMENDED. NO PROBLEMS AT ALL

Joined in 2015 with a joint tariff, Received a letter Sept 2016 stating my year tariff was coming to an end so we rang them and they were awesome. They managed to reduce our same tariff for another year by £45 per month. The assistant was great, explained everything clearly and detected in my voice how chuffed I was at the reduction. I can only praise this company as we have never had any issues with them, always been spot on with everything.

I changed to Sainsbury Energy around April 2013 on a joint utility account, setting up a direct debit which came out each month no problem. In December 2013 I tried to set up a fixed tariff but in doing so someone else's address was added to my account in April 2014, so I contacted them and they put a block on the address sighting an erroneous error. In October 2014 I received a quarterly bill, unbeknown to me the error also cancelled my DD. I tried to pay but was told there was a fault on the account and they couldn't give me an exact bill. I finally found out in February 2015 after numerous calls that my gas account had never been set up properly and had never received a payment on it and they had never billed me for it because they weren't aware until this point. They were only allowed to bill me for the last 12 months plus the electric I now owed from April 2014. They still couldn't fix the fault so I left. They offered me £100 as a good will gesture for the faults, but do not take into account for all the time and stress caused by it. I have found out the system they use actually belongs to British Gas.

I initially signed up with Sainsbury's Energy after a year of billing chaos with Npower. I got an initial email from Sainsbury's Energy to log on to their website. To do this I had to use my email address. Sainsbury's Energy website consistently rejected my email address whenever I tried to set up my account. I got fed up with this so tried phoning them. This proved equally futile, their number(I know it off by heart)consistently gives the message that they are very busy, it matters not what time of the day you call. Quoted wait times have been 15 and 35 minutes. I guess Sainsbury's Energy think that the two main functions of their customers are to give them money and awit around to wipe their corporate backside. I cancelled my sign-up with Sainsbury's Energy well within the 14 day cool off period. They even confirmed this in writing but it didn't stop them acquiring my energy account. So now I have wrestle this back from them, which looks like been a long drawn-out battle of wills. What once was a relatively straight-forward process of buying gas/electricity has been turned into a three ring circus. Most of these energy suppliers seem to have 0800 numbers that rarely get anaswered promptly and websites that are liable to fail.

If you are thinking of ' switching ' to Sainsbury's, think again. It took a day and a half to get through to them to query my switch. They assured Martin they were taking on extra staff to deal with the amount they were expecting to switch. Well, if a day and a half is them (British Gas on behalf of Sainsbury's ) having taken on extra staff, what is the service like when they don't have extra staff ?!! If another supplier is close in price to Sainsbury's, just go straight to them and save your time and telephone bill instead of living in hope of getting an answer from this lot !!! I even e-mailed them in desperation and received a reply saying they would contact me within 5 days ? This lot don't deserve your custom !!! ( or mine, I cancelled the switch and stayed with E.D.F ).

I have dual fuel with sainsburys-both meters outside next to each other.They read one and estimate the other! My el. estimate was 3times my usage and twice that of winter usage-does that mean they have customers who use more in spring than winter-seems unlikely. Other than that I'm reasonably happy but surely this is a way of banking my money. emailed complaint 4 days ago but no reply yet.