written by PCmasta on 29/06/2012
I recently completed a return flight from London to Sydney via Kuala Lumpur with MAS. Although I did treat myself to business class, I must say the flights I had, (four in all) were great. Staff very friendly and helpful, from the ground staff to the air crew,. I had a nice relaxing flight, fantastic food , and the entertainment on offer was second to none. Will definitely use again, although it will be in economy, but from what other passengers have said I know the flight will be just as good
written by on 06/03/2011
I was, am and will always travel with Malaysia Airlines. It's the best airline with great hospitality shown by their cabin crews. Delicious and tasty food are promised as they are also very flexible in terms of luggage allowance. The aircraft condition even though looks old but this shows the maturity of this carriage. Plus, the price of the ticket is fair with the services provided. But there is only one thing that I don't like the most. Even though the cabin crews are hospitable but they have some 'bias treatment' towards different market. They treat the western people and local people differently whereas western people were treated better than the locals (Malaysian/Malaysian look). Plus the treatment is not the same between business and first class and economy class. So 5-star rating should be specifically rated to the business and first class seat.
written by on 11/09/2010
I'd say the best cabin crew so far.Very helpful and friendly. The legroom and IFE are good enough for me. I had travelled with several airlines before and this is my favourite so far. Would definitely fly again with them
written by on 02/03/2010
we travelled from london to kuala lumpur on the 22.00 flight on 23rd jan 2010. we were very surprised at the amount of legroom and he comfort on board. the staff were fantastic and the food was excellent. we were served drinks throughout without having to request it.it was'nt a full flight so we had three seats between two of us which also added to the comfort. we took internal flights in malaysia which were also good. there even seems to be god legroom on the smaller aircraft. i would reccomend malaqysian airlines to anybody.
written by on 29/09/2009
I have flown with all the options which will get me from the UK to KUL or BKK, and after 4 years of flights every other month, I will now only fly Malaysian Airlines Y class. This is the only airline which gives you enough room to fit in the Y class seat not on it like EK. I have a disability to my right leg and can say that its only MH who have a big enough seat in Y class to prevent myself paying for premium economy class prices, the seat is about as big as NZ premium seat. THe service is also second to none with the enrich program already rewarding me with 3 upgrades within the past 2 years.
written by lainelim on 17/06/2008
Malaysian Airlines deserves my time in doing this review to thank their baby friendliness. I recently traveled (KL-Seoul) with my 8mth old. The airline was more than accommodating with not just multiple on-board requests and assistance but also in transporting bassinet et al. Prior to booking, I called the customer hotline on three separate occasions and each person served my queries with exemplary patience. I cannot recommend MAS more highly to all traveling parents.
written by rooki18 on 16/06/2008
Took advantage of the recent Zero Fares from KUL to Penang booked and paid for online. Only paid RM76 for fuel surcharges and taxes. A steal when considering the only thing cheap was the ticket. Nothing was compromised, first rate warm cheerful service, same baggage limit allowance as other passengers.
written by spoloczek on 08/08/2007
We have just returned from our first trip to Malaysia and Singapore. Malaysian Airlines were superb. Travelling with our 8 year old son, we were escorted onto every flight first, which was a real bonus. Although our flight from Heathrow to Penan was delayed by 4 hours it was not a problem, there were plenty of shops to keep you busy and we received £45 in food vouchers.
The cabin crew were very attentive and polite. Meals were superb, we had three choices and were accompanied with a choice of beer, red or white wine. Fruit juice and water were offered at least every 30 minutes on the 14 hour flight. Snacks were also offered in between meals.
Travelling on short haul flights, with 45 minutes or so, from Penang to Singapore and Singapore to Kuala Lumpur, meals/snacks and drinks were served. Again, the service could not be faulted.
In flight entertainment was fabulous including videos, films, music, computer games for the kids/adults. Earphones were supplied, free of charge.
Then suddenly we were back to earth with a bump arriving at Heathrow. On our flight home to Inverness from Heathrow with BMI, we paid extortionate charges for tea/coffee on a 1 hour flight! Makes you think really.
I highly recommend Malaysian Airlines.
written by keithshutts01 on 11/07/2007
We flew with Malaysian 6 times in 2 weeks touring Malaysia and all 6 flights were on time and excellent, the cabin crew are excellent always serve you with a smile would definitely recommend to anyone for visits to the far east.
written by rosalan on 12/04/2007
Excellent friendly service, whatever request I made the answer was invariably yes. Although on one of my flights to the far east, I was on a code sharing flight with Malaysian Airlines, they still managed to get me two flights by the emergency doors with extra legroom, when I had only made a casual request. The food and legroom make this airline a favourite, I do fairly frequent long haul flights and have used many other airlines.
written by ratboy1991 on 24/09/2005
Malaysian Airline are excellent, and I am travelling with them again soon. They are well worth going with, and I have travelled to Australia with many other airlines such as Qantas, Cathay Pacific and Singapore Airlines, but none compared to the excellent standard of service we received during our 14 hour flight with Malaysian Airlines. I have never met more gracious cabin crew than the Malaysian Airlines crew. On board a plane my legs have never been so comfortable.
written by debbieshan on 22/04/2005
Flew from Manchester-KL-Sydney-KL-Penang-KL-Manchester with Malaysian Airways, all of the flights were excellent. Cabin crew were very welcoming and gracious, nothing was too much trouble. Great inflight entertainment, food and drinks whenever you wanted. My flights were made a pleasure because of Malaysian Airlines, and I'm looking forwards to travel with them in Dec.
written by astroad on 18/03/2005
It is an absolute pleasure to fly with Malaysia airlines. My first ever flight with them was in Aug 2003 from Auckland to London return.
I have flown with them a few times since then.
After such impressive flights MAS is defintely my favourite airline. Absolutely top notch service in all areas.
From the momment you board the cabin staff are there to welcome you onboard. Nothing is ever any trouble, always smiling. Always working extremely hard to make the flight most enjoyable.
No wonder they recieve best cabin staff of the year award. They most certinaly deserve it.
Top marks to the worlds best cabin staff.
My last flight from London to Auckland return in Dec 04 was superb.
I am an Enrich member and was very impressed to notice that on my last flight from Auckland to London the capitan welcomed Enrich members on board over the PA system.
I Can't wait to fly with them again as soon as possible.
Keep up the excellent work MAS.
written by cheekykoala on 16/01/2005
Last November I flew to Australia with Malaysian Airlines. The first leg of the flight to Kuala Lumper was 13 hours and then the second leg to Melbourne was a further 9 hours and I was not looking forward to spending this amount of time sat on an aeroplane. As soon as I stepped on board staff were all very friendly and attentive. Seats had a surprizing large amount of leg room and were quite confortable. The entertainment on offer included tv programs, fims, music, computer games, magazines and newspapers. The food was of a high standard and drinks were brought to us whenever we requested one. Flight attendants were well presented with nice uniforms and a very professional and helpful attitude. On the return flight we were interviewed by a member of the cabin crew who was keen to learn our opinion on the service. He ended by thanking us for our time and gave each of us a free gift. I would not hesitate to use Malaysian Airlines again.
written by vickymillion on 05/10/2004
Malaysian Airlines Airline is really superb. Its so comfy and big enough for the legroom! the airliners always put on their smile and are very tactful in giving their services. Its clean on board and the best food served in the air ever.
written by mlyeow on 11/09/2004
I have flown with many airlines; Malaysian Airlines is always my favourite. the staff are very friendly and attentive. A good selection of food, entertainment options and a good range of local and international magazines are available making long haul flight less boring.
written by tafer2uk on 04/02/2004
My experience of Malaysian airlinse from start to finish was first class, couldn't fault in any way. Food excellent, cabin crew polite and attentive, seats very comfortable, entertainment was great and included seat back tv screen with nintendo games to play. Hope to fly with them again soon.
written by jand. on 13/07/2002
From the moment you step on board a Malaysian Airlines flight, you are made to feel most welcome. Impeccable service with a smile. A good selection of well presented and good quality meals are on offer. With good wine !! Drinks are readily available.
I've travelled Long haul to Australia & the Far East by other airlines but MAS is always my preferred choice
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As rated by our community of reviewers
Karles10's Response to PCmasta's Review
Written on: 30/06/2012
Hope your expectations are not very high? Good luck in economy!!!
Been there done that never again.