After booking our flights to Borneo, I found out I was pregnant, I was informed by a travel doctor that it was unsafe to travel to Borneo due to the presence of the Zika virus. I immediately called both Opodo and Malaysia Airlines to try to get a refund. I called both companies numerous times only to find that neither would take responsibility or commit to giving us our money back. I think it is appalling behaviour from both companies. Malaysia Airline policy is to refund if there are medical conditions or unforeseen circumstances, of which there were both. What is the point of having a refund policy that you don't stick to?

Missed flight at know fault of Malaysian Airlines, full responsibility lies with me but when I phoned up to book another flight there was no help or cooperation to try and help me out of the situation that I had brought on myself. I was trying to use the original return ticket that I had purchased for over $1000 but informed me that I would lose all that money...That was ok..it was my fault. They then went on to say if I wanted rebook with them I would have to pay $350 no show cost at the airport then $250 admin costs then the price of a one way ticket which would have cost me $1440.what a joke. It was cheaper to go to another airline and pay for a return trip.There customer service was shocking no human compassion. All they wanted to do was extract as much money as they could out of the situation that I had found myself in. Would never fly with them again or recommend them to anyone. On the plus side I flew with Qatar airlines and have to say the best airline that I have ever flow with.

having just returned from flying to thailand and KL i have to say how awful malaysian Airlines are ,the staff are rude, they certainly dont care about their economy passengers, only their business class, the seats which we pre-booked and pre paid for in exit rows were so uncomfortable the tray table did not move, the food was just about edible, the knives and forks are plastic,no little travel essentails which all airline give out to everyone try not to ask for anything as if you do you wont get a smile only a scowl, there are no emergency checks surely of high importance, and your only allowed to exit the aircraft after every single business class passengers has decided to get off, beware if you try to move the curtain betweeen you as the cabin crew will be telling you off. i wont be recommending any of my clients to fly with them, and im ex cabin crew for BA, and have a lot of dealings with the public as a travel consultant, you need to remind yourselves everyone is a paying guest and deserve a smile now and again !!!

I have been trying to think of a way to describe my recent (and certainly last) experience with malaysia airlines. The entire experience felt like a sham. The advertising is slick (albeit cheesy), the staff are quick to accept bookings, but beware if you ever have to change a ticket, cancel or make any alteration to you flight. Magically, hidden fees will appear, and getting a straight answer from their staff is impossible. Shortly after I booked my flights (four flights in total), I told the customer service rep that I would not be able to make my third flight, but would still be making my fourth flight. They accepted this without any further comment. Imagine my surprise when shortly before my final flight, I was told that my booking had been cancelled as I had failed to appear for my third flight! I was then toldthat I could "uncancel" my booking for a fee of 150 pounds. I explained that I had already told the airline that i would not be attending, so could not understand why my booking would be cancelled. The representative told me that she would investigate and call me back shortly. After waiting for 12 hours with no return call, I called again. After being placed on hold for 40 minutes, I was then told that malaysia airlines had no record of my call, and that I would now need to pay both the 150 pound fee and a "fare difference" as the cost of the ticket had increased since the morning. Every question I asked, I was placed on hold for at least another 20 minutes (the entire call was nearly 2 hours long, with about 5 min of actual service and zero answers). It is now 7 days before my scheduled flight and it looks like though I will need to pay several thousand pounds to purchase a flight with another airline.

I recently booked a business class flight with Malaysia Airlines, and I received an e-mail from the company informing me that the flight time had changed. This e-mail included a telephone number that I should call if the time change was not convenient. On calling the number, I spoke to a representative of the airline who denied that any time change had in fact taken place. Despite the fact that I have proof in the form of e-mail messages - with Malaysia Airlines staff names associated with them - the agent on the telephone would not accept the facts. There is, of course, no real way of dealing with Malaysia Airlines by e-mail, or through the web site (which does not function well). How the mighty have fallen! A once first-rate airline has degenerated into something that is a farce. I will not be dealing with this company again, and I would encourage others to avoid it too. An airline that is not able to track changes to flights on its own computer system must surely have serious issues that could impinge on a variety of factors- potentially including passenger safety.

I work for a Malaysian Company, hence taking MAS for most business trips. The food quality does not match the price at all. It looks like a shallow box of dog food. I can remember 10 years back, flying with MAS was an experience. Not anymore, they serve some cheap packaged biscuit, nuts and an airline meal each time. The total letdown was the food. It sucks. And please keep down the advertisements in the flight, not only its annoying, but it gives people headaches.

So has anyone anything good to say about this airline. Flying with them in 2 months time.. to KL and then on to AUCKLAND

we flew malaysia airlines from sydney to kuala lumpur then on to koh samui. i wish i had read the reviews before i booked with them. the reviews are pretty much spot on. the worst flight i have ever been on. on our way over the staff were rude,they were either tired or hated their jobs. not 1 of them welcomed us on board, no hello, no smiles the whole flight. when we asked for water it was an effort. food was grose too. the return flight wasnt as bad. staff were alot friendlier but our tvs didnt work so it was a long boaring flight. not a good experience, will never fly them again.

So Malyasia Airlines can cancel your flight when they feel like it and send you on a flight which leaves a day earlier. I'm sorry but no!!! Who gives them the right to cut anyone's holiday short by 1.5days when the customer has paid a lot of money to fly to Cambodia in the first place, booked an expensive hotel and organised a special tour for the birthday. The worst thing about this all is that they say ... 'Oh we will put you up in a hotel in Malyasia for your last night of the holiday' sorry but not thanks if I had of wanted to go to Malyasia I would have booked to go there!!!!!!!!!! Their customer service is apauling. I've been told that I can fly home a day later but pay my extra nights stay and my connecting flights home as they refuse to pay them. This is your mess not mine why punish the customer because you can't be bothered to fly that day! Disgusted to say the least! Virgin Atlantic never treat people like this, in fact they even offer customers worldwide flights for their mistakes! I Will never in my life why with this airline again, they do not care about their customers just the money!!

My flight was delayed FOR 5 HOURS. I found a FLY in my food and they called it A RAISIN. My seat HAD HOLES. The shows on my flight HAVE NO SOUND EVEN THOUGH I PLUGGED THE AUDIO. The person who served me CALLED ME BRO. I PAYED A GOOD PRICE FOR THIS FLIGHT AND IT WAS HORRIBLE. I do not recommend it to anyone AT ALL. The only thing I liked was the window :P.

Malaysia airlines was very good onece upon a time but now this airlines service is going down day by day becoz the staff are very lazy and irresponsible. I was going to bangladesh with my familly with a lagage but they lost my lagage now .......finally i will not support to anyone fly by malaysia airlines and i am going to sue them for my things......soon

Malaysia airlines used to be great. Being malaysian, I only fly with them for over 25 years thinking is was the patriotic thing to do. In recent years, their standards of service have fallen so much, that the budget airlines in the region beat them in prices, in service and in food. The food in the economy class is like eating animal feed. Their ground staff look tired when they attend to you. The spark they used to have is replaced with a monotonous drone like nature. I would recommend flying Malaysia airlines as other regional budget airlines offer a better deal any day. Just check out other airlines when you surf online, try them out and you will see. I will never ever fly malaysia airlines again.

After they 2nd flight was shot from the sky they promised refunds to all who applied but good luck getting it. After 20 phone calls most of the time being hung up on all you get is we will call you back but they never do!

The worst airline ever in regards to customer service. I had to cancel my flight due to surgery as I was not allowed to fly, and Malaysia Airlines has not helped me one bit. All that has been happening is they are trying to take money that I don't have over and over again for a flight that I have already paid for. I am appalled by this airline.

I haven't ever flown with them but never will. First planes go missing! don't get me wrong any plane or carrier could have a plane crash! But it seems this air lines has way to many problems and should be grounded!

This airline is a joke. I would not fly it if it were the last available airline. They score an "F" as far as public relations and information is concerned regarding the air disaster accident. Tell me, why would you want to give your business to them?

This is the first money hunger airline with no any service mind I ever met. They leave their Customer to miss a flight with 40 minutes with sit on their fat ass as nothing happens and ignore every help that they could do. For the asking about ticket counter ... The answer is "Ticket Counter will open at 5 AM ....Maybe 5.30 AM or Maybe 6 AM... <--- This is the real answer I heard and repeat as their staff said. Not surprise that the still lie to the world and proud of their advertised to be INTERNATIONAL Best (jerk) Airline of Asia. What else? Ps. I would give a minus score if it can be.

Keep telling lies. Bunch of idiots

wouldnt be surprised if this airline will have a crash sooner or later. lets hope they dont order the dreadliner 787, which is catching fire i heard