We purchased a new static lodge 3 years ago that came with a Ariston combi boiler. We get a fume smell when ever we use the boiler. We have had all service done by Ariston each year. We now have a fault with the fan when the boiler is turned off with the hot water or heating the fan would continue to run for ever or until I turned off the mains electric. We rang Ariston who have now SACKED ALL THEIR OWN ENGINEERS! now taken on a company called Status. The chap came and to be honest don,t think he was clued up on this boiler, and as I knew would happen came with the incorrect part! But had a spare fan with him. He said he would change the fan and see how it went. He fitted the fan then ran the hot water fully on around 15 minutes! Cost me a fortune in LPG gas and water for no reason as only fitted a fan! A 3 year old boiler thats not constantly used with such a fault dont give me much confidence in it! Worcester Bosh much better.

I was lured into buying a CLAS HE 30 boiler five years ago by the fact that it came with a five year warranty. However five years goes surprisingly quickly and although during that time only one repair was necessary, there was a continual issue with the time clock which had to be replaced four times. Now that the boiler is out of guarantee and needs repairing again, the only option Ariston will give you is a fixed cost repair at £255.This will give potential buyers of Ariston boilers an indication of the lack of confidence the manufacturers have in their own products, that any time after five years the boiler is likely to need a major repair,bearing in mind the cost of the repair relative to the original price of the boiler. Anyone wanting to buy a new boiler would be well advised to find out what the manufacturer's service department offers outside the guarantee period.