This was recommended by installing plumber now granted it is around 8 years old the issues have been a new pcb or mainboard, a new exchanger valve i.e switching between ch or hw as radiators were heating up when hot tap was run and hot water was warm due to this, expansion tank needing never ending re-inflation have now had an external one fitted!a new pressure guage fitted the external thermostat renewed ( i know thats not baxis fault a pain nonetheless) now an e160 error frequently cutting the boiler off which means a new fan unit this boiler is poor do not be taken in by big names it has cost me a fortune in repairs boilers are supposed to have a 15 year life mine will be renewed with new parts by then

Great choice was recommended many other boilers but glad we chose the Baxi

Boiler makes loud banging noises at times even when on standby called out engineer he said this was normal Due to expansion . He said this was a careristic of this boiler. All other points of this boiler are great. This is a platinum combi he fitted in 2014 Febuary. Does anybody else have this problem.

The worst boiler in the world. 15 days and counting without hot water or heating due to this piece of rubbish. Breaks down every year without fail. Don't buy in any circumstance.

I paid a lot of money with extended cover for my boiler 2 years ago. Since then I've had nothing but bother. Worst boiler I have ever had. I wasn't told at time of purchase that the remote thermostat isn't covered by Baxi and that has broke twice. Also the magnaclean system is constantly leaking and the Baxi engineer said that isn't covered either so I will have to pay someone to fix that. Only buy one of these if you are happy to put up with constant hassle and expence.

My gran has moved into new house with baxi boiler installed, paid baxi to come and service boiler. They were unable to remove case due to screws heads being murdered by someone. I phoned baxi to ask them if they could revisit and remove screws and service boiler, they told me they do not do this and I will have to phone a private company to do this. What a load of tosh, do not buy a baxi boiler as after service is useless

Boiler installed 7 years ago, serviced every year but still had minor niggles over the guarantee period, recently had a new expansion tank and now a heat exchanger needs to be fitted, two leaks recently repaired. Expensive boiler to maintain, I will look for a better quality boiler when I replace this Baxi.

We got these boilers installed after hurricane sandy. Since then we have had nothing but hell. Our original plumber who installed these had a mental breakdown and was institutionalized (not a joke) from the issues these boilers gave. I miss my old boilers that never have me any issues. These sad excuses for new technology are terrible.

The boiler was fitted with a Magnatron when installed in March 2006. It was registered for the guarantee of 5 years. The first water leak was in December 2007. Then again in 2009. Since then there have been leaks, currently awaiting repair man to see to another! He only came last week to sort out one at the other side of the boiler. The heat exchanger has been flushed out twice, a valve component has had to be replaced and on each occasion the system was flushed out. Whilst the boiler does give a good flow of hot water for the power shower etc, it is not the reliable boiler that I thought it would be, bearing in mind the price that I paid. Even the engineer who has repaired it was not happy with it. At my previous house the boiler there had been in for many years with no trouble. Is this because it was not a combi boiler?

We had one of these installed for our new kitchen in 2008 to replace an old boiler that had run for 20 years with no problems. Our boiler has serious faults. It broke down after two years with a fan fault that blew the circuit board. Baxi only replaced the fan and I had to pay for the new board. I have had occasional E133 faults and today it just won't reset so we have no hot water and need an engineer again. I'm regretting ever buying a Baxi and can just see years ahead of not knowing if it will work or not. A boiler should not break down twice in three and a half years. A recent Which report confirms the poor reliability of this brand.

had a baxi platinum fitted about 3 years ago,cleaned old system first and had magna clean fitted to system, been great for past 3 years hope it stays that way, thermastatic shower runs off it to, thats very good presure when having a shower from mains, it realy good, but so it should be it was much more expensive than othere boilers we could have got, but the 5 yeras parts and labour guarantee won the deal, 5 star overall rating but see how next few years ago

Have the miss fortune of owning one of these by default. purchased the house outside the 28 day reg period. the previous owner forgot to register. 18 month and two faults later I am told that it will cost £270 to fix and reinstate the warenty. Poor boiler previous house no problems in 10 years. V poor service. Stay well clear. Forget about the unhelpful desk. call out a local and trusted fitter.

stop being lazy and flush the system out properly when you install it then you might not get blocked plate heat exchangers. as the techman said if you fit a new boiler onto a dirty system then you are going to get problems.

I have had the Platinum 28 for 4 yrs. It has now got a fan fault. Should be still under warranty. However, Baxi say I didn't register it for warranty. They have the date of fitting/model/know it's service dates etc/have my information details etc....but they want 260 pounds to visit because they say it wasn't registered for the warranty. I feel this is just an excuse. I would not recommend this firm.