About Southern Airways Express Southern Airways Express, a commuter airline that offers flights to more than twenty cities in the US's Southern and Mid-Atlantic States. There are four bases: one each in Baltimore (BWI), Memphis, Pittsburgh (PIT), Palm Beach (PBI), and Pittsburgh (PIT). The airline was launched in 2013. It has seen significant growth, with more than 100 daily flights operating under its own name and up to 1,500 weekly flights operated by its partner airline, Mokulele Airlines. Since the acquisition of Mokulele Airlines, the carrier has been in partnership with Mokulele Airlines. This acquisition allowed the airline to focus on Hawaii and offer a similar service in Hawaii, which is not available at smaller airports. The airline's growth has been driven by partnerships and airline acquisitions. Southern Airways Express also acquired Sun Air Express, which was an important milestone. It took on its routes as well as aircraft in 2016. 

I missed a flight with Virgin Atlantic due to delays on my public transport. I contacted their customer service to ask them to clarify their "Events Beyond Your Control" policy, as this information would help me to determine whether I would be entitled to compensation through my insurance. Unfortunately, the advisor repeatedly provided wrong information about the policy (talking about events beyond Virgin Atlantic's control, whereas the policy wording clearly refers to events which are beyond the PASSENGER'S control). When I politely pointed this out and asked them to double-check, the response became completely childish. First they ignored my questions, then they became rude, then they suggested that if I wasn't happy with the response I could lodge a formal complaint with Aviation ADR, and then they just ignored my messages completely. I have no idea why Virgin Atlantic were so determined to avoid providing the answer that I was entitled to, nor why they misled about the policy in the first place. But it was a really disappointing and frustrating process - I won't be booking with Virgin Atlantic again, and I suggest you don't either.