Are they flawless, no but having flown with many airlines they outperform the vast majority. They are also polite if there is a problem. Flying from Canada to the UK they are always my 1st choice every time. The night flight is great, arriving after a good sleep and breakfast is the best. The crew are friendly and accommodating, however I am also friendly and accommodating which probably works in my favour. And this is just my thing but I love seeing the Rolls Royce Engines on the wings having worked for Rolls Royce Airspace back in the day! Overall a really good airline!

Considering how many people travel with this company . I feel we have been treated well.

Four of us flew BA to Bari in Italy on the return flight they had over sold the seats!!! So my husband and I did not get on the plane home. However they booked us on another flight later to Rome and we changed there to fly back to Heathrow sadly our flight from Bari to Rome was late so our luggage did not make the connecting flight. I was most impressed at how well we were looked after and the polite way the staff dealt with us, Our suitcases arrived via a carrier to our home two days later. As they were a day later than they said I called the baggage dept and they were very helpful.I think it is easier to complain than to compliment and I would like to thank BA for still being there and offering such good service certainly compared to those awful budget airlines.

We fly business class when we can I have taken other airlines. I was told BA was average well no they are not they are brilliant. The staff are great and so helpful. The only thing I would say and this is for all airlines the food could be a little better apart from that keep up the hard work

Have flown with the airline in the past (LHR-DEL). Found it to be an excellent option for flying long-haul. Services -five-star, facilities-five star and hospitality- four star. Keep it up BA!

The airline is good overall! Being a premium carrier, I had a lot of expectation with the airline but somehow ended up getting disappointed. BA used to be a superb airline but recently had a tiff with the airline staff at LHR and the experience wasn't that pleasant. they need to be pretty more courteous to their customers.

Just got back from puerto plata, Dominican Republic . Brilliant flight holiday was great apart from the food and the rooms. We managed to change hotel rooms for ones that did'nt overlook the workman sheds and garages! The resort was fantastic every amenity we wanted, breathtaking beach wonderful views. This hotel was supposed to be 5star but rooms were more like 3 star. We would definitely go there again but we would book better rooms.

The moment I checked in as always the British airways staff are there greeting us with a smile , the flight is very comfortable and punctual , I never have problem and no delays whatsoever which is needed especially when you are just staying to a city for few days, you need to get there on time and this airline never dis-appoint me! The service is excellent, the food is better than the other airlines , and they are always willing to assist you whenever you needed assistance, the pilots are very cheerful and clear when making announcements and also spoke to the passengers on leaving the plane, just a smile and thank you is much appreciated as you feel that you are a valued customer, well done British airways, keep it up and I will use your airlines every time I travel which is very frequent!!!

I fly a lot and, when I went to the states from Kuwait for a wedding, I didn't have one problem with my whole trip. I don't remember if there was anything spectacular about it but, the food was okay and the service was okay because I don't remember having a bad time.

I've been flying British Airways to both the UK and US since 2007,and have never flown any other airline ever since. However, I fail to feel the actual difference being a blue member of the executive club, and just being a regular economy traveller. There is no particular benefit that really makes the difference. The product/service is okay, but i believe there's room for improvement. On my most recent flight, I particularly noticed a member of the crew who made a difference. He was so curteous, pleasant and ready to be of assistance - you could see that attending to the passengers needs was genuinely from his heart and he was enjoying it. I think there should be more information on certain benefits for instance I was not aware I could upgrade a reward fight to whatever class of travel of my choice. Considering the airfare paid for BA flights, it will be nice if the luggage allowance was reconsidered. At lease blue members can be given one free checked in bag at 32kg, premium economy can have 2 free checked in bags at 32 while business class can have the usual 3 bags at 32 kg. Some of us like to shop, and the very limited baggage allowance is not attractive at all not to talk of the extra baggage charge. A slight downward review could also be considered I'd love some flexibility to make those of us that have remained loyal to BA feel justified

I took a BA flight to Malaga to visit friends and travel around the area. The check in was smooth and the staff were helpful. When I arrived at the desk with my reference it took the lady just a few seconds and she was using my name and knew all my details. She was helpful, answered all my questions and made lots of extra recommendations. The flight was smooth and the service was also great. I would recommend BA to friends.

I read all the (ridicolous) complaints about BA service. Are you serious guys? Please stay at home if you don't know the basics of travelling! I wonder how people fron USA can complain, while the have terrible airlines in their country.... Overall, BA is the best airline I've flown with, they have problems like any other airline, but they have good airplanes, nice staff, decent food and reasonable prices.

Not bad but not brilliant. Flight was clean, seats were in good condition, cabin crew were friendly & efficient. Inflight entertainment good. Flight departed & arrived on time.