written by KaseyMcConnell on 12/04/2017
My kitchen was fitted by one man who was very skilled, he took a day to do the whole job. 10 cupboards,sink and taps, cooker, lights, great job with no mess,left all so tidy. I really enjoy using my kitchen every day and also my husband,thanks. I recently had a problem with my dishwasher front door, which was coming loose from the dishwasher. I phoned on 10/04/2017 and a helpful lady got the engineer to call me. He phoned me the next day. It was fixed today 12/04/2017 9.00 - 9.45 am, very pleased with all your team. Keep up the good work.
written by Amanid409 on 30/03/2015
Apalling service when installed several years ago. Poor design quality and poor installation. Cupboards all falling apart now Ridiculously expensive for quality
written by Dmer on 24/06/2013
A cooker hood, planned by the designer, does not reach the ceiling...the Everest response, essentially, is 'tough' The basic stuff is ok but not worth the money. The work surfaces are rubbish. Wish we'd shopped around more. The staff were lovely!
written by on 27/04/2013
I bought an Everest kitchen some 5 years ago. The time of fitting was more traumatic and stressful than anything I had experienced before. The service was appalling, the workmanship worse. They arrived to fit a week and a half after I expected them leaving the entire contents of the new kitchen in my living room. Took them 3 weeks to complete. I complained during it to no avail. Their website promises were meaningless. There was no project leadership or supervision on the contracted fitter. They took the money and did nothing. The cooker did not work but I had to say that the German company was very efficient in coming to repair it; that is after jumping through hoops with Everest. My mother had her much bigger kitchen fitted the year after mine: supplied and fitted by Wickes. Arrived on time; had everyhting she asked for; same quality units and cost her less than half the price of mine. Some five years later and I still haven't escaped the demons. A plumber came to fix the washing machine. The fittings had come loose. Normal wear and tear you might think. Oooh no... the pipes were not fixed to the wall -they had not been tighten properly. Not to mention the state behind the units -holes mess. Removing the washing machine was a mission because of the way it had been fixed!! My advice don't believe the retoric. Don't beleive the promises of high quality and standards - they are non existant. Yes my kitchen looks nice and for that I am very happy but it came at too high a financial cost -for which I am still paying. In actual fact it is no better then your standard high street kitchen. If you think you would like to go to Everest for your kitchen think again and consider a cheaper option.
written by on 14/01/2013
My wife went into Everest Kitchens, Guildford, in October 2012. We were due to move house and we were looking for ideas for our next house's kitchen. As it was half-term, my wife had our 8 year old son with her, when she visited the show-room. A middle-aged lady asked her if should could help, my wife said thank you but told here that she was just looking. The lady silently followed my wife and son around the show-room and after a few minutes said to my wife, "there's a clothes shop across the road if you just want to have a look"! We were astonished that she could be so rude to a potential customer before even discussing anything with us, and we could only assume that she did not want us there - odd - as the show-room was not busy. We've now moved into our new home and certainly did not use Everest Kitchens! I've given 3/5 for Value For Money as I am required to submit something for the review, but we felt we were insulted before any work was discussed.
written by on 06/01/2013
Appalling quality and after sales service for my mother and sister who are inexperienced and went with Everest due to pat sales pitch. Very overpriced in my view for what was fitted. Sink surface was covered in fine scratches but they were fobbed off by manager. Installers damaged their fridge during installation, refused to compensate. Now what is left is general sense of disappointment. Would strongly suggest you do not choose Everest.
Written on: 11/01/2013
Hi there,
We'd like to discuss the sink / fridge situation. Please could you e-mail [email protected] with your contact details, stating that you came from review centre. We'll be in touch asap.
Many thanks
Richard
written by Zeyn on 25/11/2012
One of the people came round to give a "free estimate" on fitting a new kitchen. The man outstayed his welcome, stayed for upto 2 hours, and tried to pressure my mother to buy now. He proceeded to apply pressure, ringing his manager, trying to guilt her into signin gon the dotted line. Everytime she would say that she would think about it, he would keep saying "The price will go up". He managed to reduce the price from £31000 to £21000 in the two hours he was there, but my mum only wanted estimates first, and then make a descision later. My mum said,"Thank you, we will think about it, and call you". But he had said, if I leave, you will not have this offer. My mum was intimidated and felt extremely uncomfortable. I believe he tried to push my mum into a descision. I am extremely upset and annoyed with the service. I will warn others about the experience we got.
written by on 11/10/2012
Yes -Its a beautiful showroom. Yes -The salesmen reel you in and sell you the dream. Yes -You walk away spending more than you thought. And yes you are getting ripped off paying double what you should be paying! Completely overpriced, after service rubbish - Generally just overpriced, shop around and get a second or third quote. Notice how all their reviews online sound similar? We were told by our installers they have each of the staff write one!
written by on 10/10/2012
An excellent service was provided by both the salesman, and surveyor. The whole process was explained throroughly and sound advice proffered. The quality of the product is superb. The fitter Darren Wise was a joy to watch with outstanding skill of hand and fine attention to detail. At every stage of the fit he kept us fully informed of the work to be done and consulted us regularly to make sure we were happy with the way ahead. All in all a pleasureable experience, and I would not hesitate to use Everest again.
Written on: 08/11/2012
Good Sales and excellent fitter but their after sales service is rubbish. Have been trying for the last three weeks to have a granite work surface delivered and installed. First Delay was caused by the granite being the wrong shade of colour, then then their sub contractors managed to crack the granite when cutting it in their factory, and finally when the work surfaces were delivered last Monday they discovered that the ten plate had been incorrectly measured , they chipped my new ceramic induction hob whilst trying to fit it and to cap it all they managed to crack the granite again. Three weeks after the kitchen should have been installed I am still waiting while they cut another piece. Complaints to Everest are met with complete indifference. Use another kitchen supplier if you want piece of mind and competence.
written by AWerner on 01/08/2012
Very pleased with final result, everyone involved from salesman to surveyor to fitters worked hard to provide us with what we wanted. The fitters where polite, hard working and nothing was too much trouble. They kept us fully informed of times they would be arriving before each day and left my house clean and tidy every evening.
written by angelpavement on 18/05/2012
The Everest Kitchen team gave us expert help at every stage of this project. From the initial design of the layout, to the selection of the new units and equipment, the support of the visiting surveyor, and finally the removal of old units followed by the fitting of the new. The total cost was assessed at the outset and the work was completed on budget. The quality of their advice was excellent and the standard of the workmanship was outstanding. None of the tasks were rushed and each trade worked seamlessly with the others. Everyone who called was polite, patient and efficient. They minimised the disruption while the work was in progress. There were some small changes to the original timetable but we were kept well informed at all times. My wife and I are both very satisfied indeed, and so we have no hesitation in recommending Everest Kitchens.
written by Paul_Birkbeck on 13/05/2012
The Everest Kitchens salesman came up with a good design and what we think was a good price and made suggestions we had not thought of (eg, induction hob, built in appliances instead of stand alone fridge and dishwasher, etc). We also wanted them to remove the existing artex ceiling and hanging lights and put in a new ceiling with built in spot lights. The Everest Project Manager, Mike Jackson, introduced himself and the crew, who were extremely efficient. The quality of their work was excellent, they didn't make much mess (we were able to keep the exisiting wood laminate floor), and they were always polite and hard working. The only problem we had was with the granite work tops; despite careful templating, they did not fit first time. The Everest Project Manager, Mike Jackson, sorted it out with the counter-top people, but he had to take a firm line with them to get them to acknowledge their mistake and put it right. The granite work tops fitted perfectly second time around, and the Everest fitters came and finished off to a very high standard. Although the delay with the work tops held things up, we are very pleased indeed with the new kitchen, and are neighbors are well impressed too. It was good to have a single point of contact within Everest, and Mike Jackson made sure the project was finished to our complete satisfaction.
written by mrspugh on 21/02/2012
Very pleased with our new Everest fitted kitchen.The project went very smoothly all the way through.The kitchen was very well planned and the fitting exceptional.Customer support team in regular contact ,to make sure everything was fine .Perhaps a bit more expensive than some companies but definitely hard to beat `.It is a quality kitchen fitted by a team of very professional and experienced fitters.
written by kitchensS2it on 13/02/2012
Basically in the title!! nice show room nice material *@it installers 4 weeks have past with many mistakes on installation, cant get the project manager to view my kitchen to review problems as he is not in the area !!! Rubbish don't use them
written by on 18/01/2012
Terrible expierence. Over a year to complete - poor communication within company and with me. Poor qulaity finish on door and draw fronts with over half of them needing to be replaced at least once. Everest do not belong to any consumer group so there is no customer support available except from them and management show no care or concern when problems arise.If you care for your home and your finances, read all review sites carefully before letting everest into your kitchen - I wish I had!!
written by tanyawhite on 18/11/2011
We have recently had a kitchen done through Everest and are over the moon with the results. The kitchen quality and look is fantastic and we are really happy with the end result. Our installer, Ziggy, was great, he completed the job really quickly and efficiently. He worked long days, always arriving early and always cleaned up at the end of every day, which helped us. He provided a wonderfuly kitchen, was very helpful and friendly. Our Area Manager, Steve, was also great and got any minor issues sorted quickly and kept us informed. If I was giving a review just on the kitchen and the installation then it would get top marks. The only reason that 4 stars has been given instead of 5 is that the communiction during the design and sale of the kitchen could of been better. However I would highly recommend Everest Kitchens, the quality and workmanship is brilliant and we have been left with a fantastic looking kitchen that we couldn't be happier with. Many thanks
written by Woodstockroad on 14/11/2011
Changing a whole kitchen is a stressful undertaking, particularly at our advanced age, but Everest people did their level best to make it a lot easier. From the excellent first adviser and surveyor to the job overseeing manager they were all most helpful, but special praise must go to the father and son team of fitters. They worked with dedication and competence well beyond the call of duty, including dealing with a number of unexpected problems. They were badly let down by the suppliers of the top boards, the largest of which was delivered damaged. This caused an unexpected delay, otherwise they would have surely finished everything on time, exactly as promised. But everybody at Everest did their best to get the replacement in fast and kept us informed at every stage. And when the board finally arrived, the kitchen installation was completed in one long working day. The quality of the cupboards and cooking equipment is excellent and the workmanship in installation is beyond reproach. On our experience we would recommend Everest to anybody who wants good value for money - it may not be the cheapest, but it is worth every penny.
written by cdoran on 13/11/2011
After numerous quotes from companies for my new Kitchen I gave considered thought as to who could give me that Kitchen with class but also the trust factor to get a good job done. This is a stressful not to mention large financial undertaking and have to say that from the designer and then the surveyor who visited us I got nothing but excellent help and advice without feeling pushed to buy, they began the feeling of trust for me. We agreed to accept an everest kitchen whilst not the best for tight budgets we felt that for this part of the home it was best to go with quality products. I recieved excellent communication prior to install giving me contact names and numbers for queries and then an istall date and a call from the manager alex to verify that all was well for the date. The fitter whose name was jack and my new kitchen arrived on the tuesday and by wednesday evening I was a completed customer. Alex called during the install to make sure all was well and I have to say that jack worked non stop both days, most times not even drinking the tea I made, I am over the moon both with the product and the service as you are contacted each day by someone to make sure you have no problems and alex called again at the end of the install. For us everest provided excellent customer service a most beautiful quality kitchen installed by dedicated, skilled workman and after sales care in short they lived up to my Trust. Thank You.
written by 750Shadow on 06/11/2011
We have just had our kitchen fitted (04/11/2011) up here in oban and everything has been done to complete PERFECTION! The fitters name was stevie and he completed the job the same day as delivery! he set to work the moment he came through the door. With constant communication throughout and making sure i was happy with the work as it progressed, ha, even picked me up some food when he went to get himself lunch. While stevie was working, the regional manager, alex, paid a visit and we also recieved a phone call from everest asking if i was happy so far. The service from start to finish was professional and superb! With the fitters results 2nd to none. Mr Leach
written by BelindaRuth on 04/11/2011
I have just had an Everest kitchen installed and I am extremely pleased with the outcome. The kitchen wasn't cheap, but I definitely got a quality product well worth the money. From delivery of the kitchen to installation took 6 days and the guys who fit it, Dennis and Lee, did a fantastic job. They were quick and tidy and didn't need 'baby sitting' as you find sometimes you have to keep checking up on builders doing your home improvements, but Dennis and Lee were complete professionals and very lovely guys. They went above and beyond what I feel they needed to do, by re-storing my old fridge-freezer until my new one was delivered and then installed that also. They also added a window sill and set the timer on my new oven (very difficult, I even referred to the manual and still couldn't figure it out). I must say that it was probably these men who made the whole process less stressful and more enjoyable. The overall standard of the kitchen is better than I actually thought it was going to be. It's a small room, but I have almost double the worktop space and cupboard space. The units are easy to wipe down and have an adjuster on them so they don't slam...it's little bonuses like that that make you know you've got your moneys worth. Although there were issues with the purchasing of the kitchen and some appalling customer service. I must say the face to face dealings I've had with Everest have been positive. Even now 1 week after the completion, I have had some one come round to make sure everything is going well and I am satisfied. So all in all, if you have the money...shop Everest. Their quality is un-matched by anything I've seen so far.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Sharonmaguire's Comment
Written on: 22/08/2013
i had the same as you, but my company was called modern kitchen who belonged to everest they have now gone out of business and i can not find any think about them.. they made me take ppi and i want it back any can any one help.
Dan164's Comment
Written on: 09/09/2013
You should write to Company House if they still haven't gone into liquidation and ask that the company remains solvent, on paper at leat, unitil you can resolve it, just keep at Everest who you probably will find are the parent company and have taken on Modern Kitchens liabilities in order for that company to dissolve.