Office Furniture Online www.OfficeFurnitureOnline.co.uk Reviews - www.officefurnitureonline.co.uk

Jubilee House, Dumfries Enterprise Park, Tinwald Downs Road, Heathhall, Dumfries, DG1 3SJ
★★★★★
4.5 / 5
92% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Office Furniture Online are the UK's largest office furniture retailer, with over 150,000 products, many of which are held in stock for next day delivery, and FREE delivery to UK mainland addresses. As a family business, we want every customer to be satisfied with their order. If you have an issue with your order, please contact our customer service team for assistance and we will do everything we can to help.

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Office Furniture Online www.OfficeFurnitureOnline.co.uk

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Latest Reviews

★☆☆☆☆

“Helpful but consistently failed to deliver any...”

Written on: 24/08/2018 by 67Foley (1 review written)

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NEXT DAY DELIVERY MYTH: To ensure actual stock existed and avoid disappointment I called OFO and my order was verbally processed. OFO verified everything was in place for next day and I was assured after they checked with their "depot" that stock existed and next day delivery could be provided. Four calls later on different days and many promises of delivery were broken, I soon learnt that the item wasn't even dispatched until five days after OFO had advised me it would have been. Every time I… Read Full Review

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★☆☆☆☆

“not a reliable, customer focused company”

Written on: 23/07/2018 by McGregorck385 (1 review written)

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One of my worst experiences buying anything. The delivery was repeatedly wrong with installers that had no idea how to put it together, i had to show them they had the right parts as they just assumed the wrong ones had been sent. They where rude to staff and customers that they had to work around and the responses i got from customer services on the probably 2 or so hours i had to spend on the phone to them was nothing short of shocking unhelpful and rude!… Read Full Review

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★☆☆☆☆

“good until something goes wrong”

Written on: 07/01/2018 by kien82 (1 review written)

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So yeah they are bad if something goes wrong with your order like mine did. First of all product was damaged in transit and they wasn't able to do anything about it. Second after the chair happened to be very uncomfortable for me they wouldn't let me return it claiming it was a made to order product which it is not. the order was delivered next day and was already made stock that got cancelled. the same product could be ordered custom made with actual customisations but for more… Read Full Review

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★★★★★

“Fantastic, Fast and Easy!”

Written on: 18/12/2017 by StaceyQCUK (1 review written)

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Items arrived extremely well packaged, the chairs are SO comfortable and much better than described, I would have expected to pay alot more for the chairs. We were kept updated throughout from ordering to delivery times/day. I will definitely recommend to anyone needing office furniture! Thank-you. Quality Cars UK Preston… Read Full Review

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★★★★★

“Great Service”

Written on: 03/11/2017 by Pratermv1955 (1 review written)

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Great service, had a chair that was out of warranty and needed a new base, they went out of their way to be helpful and even sent a replacement base free of charge, have purchased another chair on the strength of their customer service and backup… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 07/08/2017 by Rasmussenfc57 (1 review written)

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I chose this family run business to order a specialist chair as I was given an undertaking that part of the service was to give a demonstration of how the chair works on delivery. This was not undertaken on the day of delivery and what compounded matters was the reaction of a Lady from the Installation team that it was somewhat okay that this minor detail was omitted on the delivery day, despite talking to her and receiving assurances from her the day before delivery. Still no apologies from… Read Full Review

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★☆☆☆☆

“Wrong items”

Written on: 18/07/2017 by Nikolasn40 (1 review written)

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Got some screens for the office took two weeks for them to send the wrong ones. After emails and sending photos they said they would collect and then send the right ones. Blamed everyone but themselves! 10 days after saying it was collected they are still in office (not on desks) and they take days to reply to any emails. So wrong products sent, awful customer services and can't solve problems they caused without blaming other companies, delivery companies and even staff in their own… Read Full Review

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★☆☆☆☆

“FLOODED WITH UNWANTED SALES MESSAGES !”

Written on: 17/07/2017 by Ivyw1977 (1 review written)

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I AM BEING FLOODED WITH UNWANTED SALES AND WEBSITE MESSAGES FROM YOU, PLEASE DELETE ME FROM YOUR LIST BEFORE I JUMP OFF A CLIFF, MISERY IS BEING HOUNDED BY SOMEONE LIKE YOU. PLEASE GO AWAY !… Read Full Review

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★★★★★

“Large Office Desk”

Written on: 12/04/2017

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I recently purchased a large office desk and chose two 3-drawer pedestals. The desk is exactly as described and all 6 drawers lock, an important feature in order to keep a curious 2-year old from snooping! I am very happy with the quality of the furniture and also with the delivery; it was delivered on the day designated and quickly assembled (for free) by the delivery men. I am VERY happy with this purchase and would recommend Office Furniture Online to anyone!… Read Full Review

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★★★★★

“cabinets are real quality”

Written on: 09/04/2017 by wtGrant455 (1 review written)

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cabinets arrived, flat pack in quick time,i unpacked and built them up within an hour,amazing quality, we will be using you again in the future for office equipment, as long as postage is free, the isle of man is in G.B.SO I DONT UNDERSTAND HOW WE DONT QUALIFY FOR FREE POSTAGE, I.E HALFORDS DELIVER BYCLCES, FREE. IF WE ORDER IN BIG NUMBERS HOPEFULLY CHAIRS WOULD BE DELIVERED FREE. … Read Full Review

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★★★★★

“recommended!”

Written on: 09/04/2017 by Bentonty8 (1 review written)

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All desks arrived in good time and are very good quality. The delivery guys were very helpful so full marks all round… Read Full Review

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★★★★★

“great service , well done”

Written on: 03/04/2017 by garyderby (1 review written)

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the service was good with the items arriving on time and in good condition, i would use the company in the future for any further office needs. a job well done… Read Full Review

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★★★★★

“Great Service”

Written on: 04/12/2016 by Bradleyy38 (1 review written)

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We have used Office Furniture Online before and once again couldn't fault the service provided. We placed the order online and took advantage of the next day delivery option. Email confirmation of delivery came through almost immediately and on the day of delivery the driver was both punctual and polite and even helped to unpack an item we wanted to check because the packaging was damaged. Would definitely use again and recommend to friends. Thanks for providing a great service… Read Full Review

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★★★★★

“Fabulous Furniture and Amazing Customer Service”

Written on: 25/11/2016 by AugustRamsey263 (1 review written)

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We have only recently started using this company but wish I had found them years ago. The products are good quality, the delivery is amazing and the after sales service is superb… Read Full Review

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★★★★★

“Excellent Speedy Service”

Written on: 17/11/2016 by Harris-Alt184 (1 review written)

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It was easy to order, my queries were answered promptly, and the speed of delivery was amazing. The items arrived when I requested and are of very good quality. The assembly instructions were clear and easy to follow. I would definitely recommend Office Furniture Online and would use them again without hesitation… Read Full Review

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★★★★★

“Reliable quick delivery as promised”

Written on: 16/11/2016 by Hurst1949 (1 review written)

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The magnetic white board was delivered the day after I ordered it. A quality board that has been put straight to work. I would not hesitate to order from this company again (even had a phone call to check that everything was OK - fantastic customer service)… Read Full Review

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★★★★★

“solar ergonomic panel end desk and extra pedastal”

Written on: 06/11/2016 by 451Reid (1 review written)

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Arrived day after ordered. Had to assemble, but not too difficult. Was to replace a loved but ancient desk. Looks really smart and works better. Have got it against a wall on one side so all cables hidden, would have needed a cable tidy otherwise. Really pleased, great service and product… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 04/11/2016 by dtdairy (1 review written)

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Next day delivery... took 6 days, when it came it was broken and had to be replaced, customer services a waste of space, no control over their courier. Never offered any compensation for my trouble, every time I went onto the DX tracker it stated out for delivery, waited and waited every day but never arrived, customer services stated waiting for response from courier, never got back to me. When I stated I wanted a credit for my trouble the response was that my product was already discounted so… Read Full Review

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★★★★★

“Good Effecient Service”

Written on: 02/11/2016 by Burgessuc34 (1 review written)

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Good Service, product excellent quality delivered on time no need to say anymore… Read Full Review

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★★★★★

“Easy to order and prompt delivery. Item is good...”

Written on: 29/10/2016 by Laurynr352 (1 review written)

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Easy to order and prompt delivery. Item is good quality and as described, would order again… Read Full Review

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www.OfficeFurnitureOnline.co.uk