Wynsors Reviews

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Wynsors

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Latest Reviews

★☆☆☆☆

“Avoid!!!”

Written on: 01/03/2022 by McGregor351 (1 review written)

I ordered a pair of shoes and was sent the incorrect item. When I contacted customer service I was told I could always return the shoes, which I did. However, I was charged for the return on an item I did not order. When I contacted customer service again and spoke to an agent who seemed to have an attitude telling me we were going round in circles and for that reason she would terminate the call. All I wanted was the correct shoes or a full refund to reorder the correct shoes… Read Full Review

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★★☆☆☆

“To far”

Written on: 04/01/2022 by Michelle3232 (1 review written)

Need to open the Runcorn shop again a lot off people miss it we don't have any shoe shops in Runcorn We have to travel out of Runcorn to get shoes… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 02/07/2019 by Awais123456 (1 review written)

I Just been to the Oldham branch, i buy school shoes for my 3 boys and usually need 3 pairs every term, and like today my 9 year old has need new pair because hes broken them. The shoes are not that great just like asda and Tesco qualify, but it is covineint to get them quick. My complaint is about the staff, there is three ladies working in Oldham branch, one is the manager. There were no other customers in the store, and you would think, they would give a customer some attention automatically… Read Full Review

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★☆☆☆☆

“Poor Customer Service Poor Quality Shoes”

Written on: 17/05/2019 by Vicvoo (1 review written)

I ordered a pair of size 5 shoes for my Mum. The shoes that were delivered were labelled size 5 but were a size 4 at best. Not just slightly too small, far too small. When I returned them I requested that the postage not be deducted from the refund as the shoes were not fit for purpose, but they deducted it anyway. Obviously do not care that the fault was their end… Read Full Review

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★☆☆☆☆

“Trainers are fakes!!!!!”

Written on: 11/12/2017

Ordered a pair of adidas trainers which are 100% fake they didnt even come in a box just wrapped in clingfilm..the adidas logo was stuck on uneven..pile of crap!!!!… Read Full Review

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★☆☆☆☆

“Trainers falling apart after a couple of months ..”

Written on: 06/05/2016 by GAZPBW (1 review written)

I bough adidas gazelle trainers a couple of months ago getting them £15 cheaper than other shops but the fixing is peeling away badly and I get small things inside the heel section when I'm out walking .. Small stones mostly .. Haven't bothered trying to return them .. Wouldn't recommend the shop now I would rather have paid the normal price elsewhere and had the trainers longer .. I know i would be fobbed off and don't want to waste my time .. So thanks for the inferior quality trainers… Read Full Review

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★☆☆☆☆

“Rip-off Returns Policy!”

Written on: 05/05/2016

I bought some shoes from Wynsors for my 14 year old son who has faily wide feet so trying to find shoes can be particularly hard. They arrived in good time but as I have found a lot lately they didn't fit his size 10 feet, so I needed to return them. I read Wynsors terms and conditions which states that if I were to use their supplied label then it would cost me £2.99 deducted from my refund. Instead I used my own label and paid for the return. I sent my son to the post office with the parcel… Read Full Review

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★★☆☆☆

“RETURNS A JOKE”

Written on: 11/04/2016 by Graciek128 (1 review written)

Returned a pair of boots that had split after just over 5 months to be told nothing they could do as they were 6 months old and had wear but could have a small discount if I purchased something else. Contacted head office customer care to be told if I was not satisfied with branch decision I could send boots to head office (At my own expense)to be examined for a manufacturers fault, if a fault was found I could have a replacement if no fault was found they would return the boots with a letter… Read Full Review

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★☆☆☆☆

“boots”

Written on: 24/09/2015 by izzy196511 (1 review written)

This store is awfull, they sell rubbish econds and the customer service is a joke… Read Full Review

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★☆☆☆☆

“US Brass Boots”

Written on: 27/08/2015 by Thomas587 (1 review written)

Bought a pair of US Brass boots about 8 weeks ago. They have always felt hard and rigid at the heel and I did not think too much about it until 2 days ago when it rained they leaked and my feet got wet. On checking I noticed that the Heel on one boot had come unstuck and had exposed the way the boot is made. When you look at the boot the sole and heel look like solid rubber with a reasonable tread but the truth is that the heel section is made of plywood and the whole base of the shoe is… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE”

Written on: 18/08/2015 by zenib.shaan9553 (1 review written)

Bought some shoes from the halifax store. I wore them for 10 minutes in the house and they gave me really bad blisters. Took them back for exchange with something similar - got refused. Also, when asked for assistance by a worker, didn't get any help but just 'cba' faces HORRENDOUS… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 01/03/2015 by Silvauk210 (1 review written)

no customer service given what so ever, staff stood taking amongst themselves. Been in a few times and always the same, won't be going back again… Read Full Review

Wynsorsshoes's Comment

Written on: 05/06/2015

We are sorry to hear of you recent experience when visiting our Blackburn store, your feedback has been passed on to the area manager of the store, if you would like to provide any additional information please contact our Head Office or on-line Helpdesk.

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 06/01/2015 by ZaidPatterson (1 review written)

The worst service ever !!! Don't buy anything from this place I would not recommend this atrocious shop to anyone avoid avoid avoid! … Read Full Review

Wynsorsshoes's Comment

Written on: 05/06/2015

We are sorry to hear of you recent experience when visiting our Blackburn store, your feedback has been passed on to the area manager of the store, if you would like to provide any additional information please contact our Head Office.

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★☆☆☆☆

“Poor quality goods and pathetic service”

Written on: 15/11/2014 by KDRman (1 review written)

I recently bought a pair of Hi-Tech Keswick Wp walking boots from Wynsors, unfortunately there is a design flaw. Because the lace eyes and guides are made of metal, they fray the laces and very shortly destroy the laces. I brought this problem to their attention and the initial reaction was good they sent a pair of laces but they only lasted a few weeks, so after 3 months the boots have destroyed 3 pairs of laces. I sent photos of the laces and where they had been frayed, they submitted this to… Read Full Review

Wynsorsshoes's Response to KDRman's Review

Written on: 05/06/2015

Unfortunately on this occasion the product purchased was not found to have a manufacturing fault. Wynsors have sold high volumes of this particular style without any similar issues which has been highlighted in the review as a design flaw. Replacement laces were sent out as a goodwill gesture initially, however this was not an offer that could be continually repeated.

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★★☆☆☆

“The use of a Boot”

Written on: 30/08/2014 by AnnabellaStone176 (1 review written)

I bought a pair of men's Rockstorm Skippers on line @ £18, I could not believe how economical they were and I had read customer reviews first, most had high praise. Soft leather uppers and a good solid rubber sole, but on complaining I was told they were not specified as water repellent or waterproof, but why produce a boot if they are not, these are purely decorative and of no practical as a boot. (the waterproof boots carry a different name and specify waterproof) so I should have read the… Read Full Review

Wynsorsshoes's Comment

Written on: 05/06/2015

Unfortunately the Skipper style in question is sold as a fashion boot and is not designed for heavy duty use and is not sold as waterproof, however if the product has a sole fault or the upper is coming away from the feather line and letting in water this would be considered as a fault. We would advise customers with such issues to return goods for inspection and for the goods to be tested and if found to have a genuine manufacturing fault a replacement or refund would be offered.

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★☆☆☆☆

“Utter Rubbish”

Written on: 13/05/2014 by Rory290 (1 review written)

I purchsed 2 pairs of School shoes for my daughter and son, within 2 weeks boths pairs were totally ruined. I took photos and sent them to Wynsors who said it wasnt a quality issue .....seriously after 2 weeks wear!!!! Would not even consider looking at this company, total waste of money… Read Full Review

Wynsorsshoes's Comment

Written on: 05/06/2015

Wynsors do have Quality Control procedures in place, goods found to have a manufacturing fault are replaced or refunded. All faults are logged and if a particular style has a high return percentage the product would be recalled and removed from sale. Goods which have been subject to unfair treatment and wear & tear would unfortunately not be eligible for return.

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★☆☆☆☆

“waste of money ”

Written on: 04/09/2013 by mimi_chan (1 review written)

the service is the worst, i brought a pair of shoes that i wore for around an hour and the back of my heels on my feet had huge blisters n bleed so badly my whole sock was covered in blood. after going back to the store the manager told me i wore them outside and he cant resell them as they already worn out, yet i only wore them for 1 hour, also i wore them outside and they didnt accept them cos i wore them outside!! where else do you wear shoes if not outside!! they sold me a pair of shoes… Read Full Review

Wynsorsshoes's Response to mimi_chan's Review

Written on: 05/06/2015

We are sorry to hear of the issues experienced with footwear purchased from Wynsors. Goods believed to be faulty can be returned for inspection and if a manufacturing fault is found customers would be offered a replacement or refund. Unfortunately fit issues would not be considered to be a manufacturing fault, we would advise customers to try goods indoors to check for comfort and fit before wearing outside, goods returned in an un-worn resalable state would be eligible for refund.

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★☆☆☆☆

“cheap and nasty”

Written on: 21/05/2012 by sleeves (10 reviews written)

I purchased 2 pair of branded shoes (Hush Puppys)(probably Fake) size 9 through Amazon from this company on the Monday, arrived Friday.Could not get my feet in them far to narrow and to small.One pair looked as if they had been worn and had a black scuff mark along one side.As a potential custeomer they dont seem to care about there business this should have been checked before leaving the shop.Now being sent back along with a letter… Read Full Review

Teecake's Response to sleeves's Review

Written on: 14/05/2013

i had purchased a pair of walking boots that the rubber wore of the soles withing a month from wynsors and they said it was wear and tear the qa service was very poor will never use them again,

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Wynsorsshoes's Response to sleeves's Review

Written on: 05/06/2015

We can assure customers that we do not sell fakes and only sell genuine branded goods, Wynsors is an authorised Hush Puppies retailer. Goods are checked before dispatch, if a product has been received in this condition we can only apologise that this has been missed and is simply down to human error. Faulty/damaged goods can be returned at no cost to our customers using our pre-paid returns label for replacement or refund.

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Sleeves's reply to Wynsorsshoes's Comment

Written on: 05/06/2015

Unbelievable!

After 3 years it has taken you to respond to a review site, Yet you cant acknowledge the letter I sent with the returns parcel 3 years ago.

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