Mammoth Workwear - www.mammothworkwear.com

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★★★★☆
3.6
61.0% of users recommend this
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Latest Reviews

“Would have given 0 start if I could. DO NOT USE THIS...”

★☆☆☆☆

written by 142Gallegos on 01/09/2017

I hardly write a review but this company should come with a warning sign! I placed an order for a pair of safety shoes, a catering bandana and a few pairs of goggles. I did this on Friday or Saturday. By Tuesday I heard nothing so I emailed them to advise that I needed my items by Fri. The company then told me that a few items were out of stock. Items in stock were supposed to be dispatched on the same day (Tuesday) or the day after. By Friday afternoon nothing turned up despite online tracking indicating that delivery would be done on that day. I was in a mad panic because my partner needed the shoes for her food hygiene-rating visit on Saturday. My partner telephoned the customer service and explained the urgency of the situation. The person she spoke to was asked to contact FedEx and called her/me back. She later told me FedEx turned up to deliver in the morning but nobody was there. We were at home in the farm yard ALL day since 6AM and our gate was opened all day. I simply said FedEx lied and I needed my items that day. The person I dealt with told me to drive to pick the items up 15 miles away despite my partner already having told her that I was unwell. She said if we did not pick the items up ourselves, FedEx would only deliver on Tuesday (last Monday was a bank holiday). I insisted that she made FedEx deliver ASAP. She promised to call me back. Until today I still have not heard from her or anyone from this useless and irresponsible company. She could have tried to get FedEx to deliver my stuff on Saturday not Tuesday!!! My partner had to rush to Screwfix at 7AM on Saturday to buy another pair of safety shoes, wasting £40 for a pair of shoes that fit badly after already spent £90 plus on the pair that did not turn up on time. Needless to say, I will NEVER EVER buy from this company again. I have since placed an order for five more pairs of safety shoes and other PPE items with another company who offers next day delivery with absolutely no problems this time. You cannot trust a company who does not communicate or give a monkey about the negative impacts their irresponsibility can have on your business! The stuff from this company is not cheap, Customer Services is beyond a joke. They system is unreliable because they clearly could not tell you on their site if anything is really in stock. They cannot even bother tell you that they are waiting for items to be in stock either. This is one of the worst companies if not THE WORST COMPANY based on my experience. Stay well away from this pathetic company!!!

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“not in stock”

★☆☆☆☆

written by frankbruno14 on 09/12/2015

ordered from this company a couple of years ago after 7 days my item had still not arrived was told it was actually not instock and they were waiting for it to come back in they had took my money for it eventually got a refund was looking something a couple of weeks ago and thought I would give them the benefit of the doubt as they say I ordered my item on 25th November paid for it was told it would take 3-5 working days by the 7th December still had not received it when I eventually spoke to someone at mammoth surprise surprise the item was not in stock why advertise items in stock if there ACTUALLY not waste of time had to get a refund as need item asap

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Mammothworkwear's Response to frankbruno14's Review

Written on: 04/01/2016

Good Afternoon.
Am I correct to believe your recent review is based on an order placed with ourselves several years ago?
To allow me to look into this and comment as necessary to your review can you please advise the name the order was placed under.

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“Excellent company!”

★★★★★

written by Jaylynq224 on 22/04/2015

I've been looking around online for a pair of new boots for work and some trousers, and found these guys straight away. Their website was easy to use and I found what I wanted straight away, ordered and recieved them by the end of the week. Ignore the negative reviews, I've not had any problems and i would deinfitely use them again when the time comes!

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“Money and time wasting ”

★☆☆☆☆

written by hxMontgomery373 on 04/05/2014

After three weeks still no items or refund was received etc

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Mammothworkwear's Comment

Written on: 13/05/2015

Good Morning.
Could you please email us to look into this as there are no order / name details for us to look into this.

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“Promised delivery day not achieved”

★☆☆☆☆

written by on 10/11/2013

Having informed Mammoth Workware that I required my order (2 x Helly Hansen overalls) before the weekend for travel overseas and being promised the delivery would be on time, Friday. Order placed the Friday before. Quote: Good morning Mr Poole Many thanks for your e-mail. You with have the Durham suits on Friday we have had a problem with the socks as Snickers sent them all in incorrectly sizes. We will refund the socks when we send out the suits. Unquote. When the goods had not arrived by midday I phone to inquire as to the delivery status. Quote: Further to our recent telephone conversation, I can only apologise that we have let you down on this occasion by not having your order delivered in time. In regards to your order this should have been with yourself today however when a delivery is delayed in transit we have no control over this and when our deliveries arrive in late we do endeavour to rectify the delay by despatching the goods as quickly as possible. We had tried to upgrade your delivery to a weekend delivery however this was not suitable with your travelling plans. As discussed I have now recalled your parcel from the courier and I have processed a full refund back to your Visa card this afternoon. Unquote. The product was to promote my company in a new market place. Completely let down by these people. I've ordered many times online with other companies and this is the first time I have been let down, and at a time that was important to me. If you are looking for a time critical delivery, think. Would I try Mammoth Workware again. No M. Poole

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“few words, exellent service”

★★★★★

written by poetow on 25/10/2013

unfortunatley the tracking number dint work. but i dont think i can blame Mammoth for this. So when i was getting a bit axious of where my clothing was. I called,, two signals later no que, no answering machine i was expidited buy a woman that was stright to the point. No mess, no fuss. she promised to contact me about why the tracking number didnt work... and 2 hours later the delivery woman was honking outside my door.. I like when i dont need to do anything when i order. i placed order (didnt even write down the delivery adress) and stuff arrived as promised to my driveway.. everything was in stock and delivered according to order. quite fast shipping for a the disance traveled, and as i payed with paypal i felt totaly safe about the payment. before the delivery was made i was uneasy of why i didnt get a get some kind of login details or something, like many companies have. but now i have to admit that this sytem is way better because i never remember that type of login details anyway.. this is one problem less to worry about. i will definatley use mammoth again .... and again .. thnx Mammoth /regard Felipe

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“Can't even process an order!!”

★☆☆☆☆

written by Natalieharriett on 20/06/2013

Ordered 2 pair of Dickies Utility Trousers. Female staff members are rude including the manager. Can't type type their online orders up correctly so their warehouse ends up picking the wrong item and then you don't get a full reimbursement for having to return the wrong item. These people are making a shambles. They should show appreciation to their customers?! Blamed it on their warehouse staff when it was the office staff that cocked up. I was told delivery was always next day but it isn't.

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“Still Waiting”

★☆☆☆☆

written by on 19/06/2013

Ordered on line thinking good price. Need overalls urgently. Despite resassurances and daily telephone calls, still not arrived. 2 weeks later. A frustrating experience. Have had to order a back up via Amazon.

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“value for money but poor ordering/delivery”

★★☆☆☆

written by marc86 on 13/06/2013

Ordered items from mammoth the website was good so was the prices but it took two weeks to come, telephone serval times and was giving poor excuses to why the order was delayed I would use again but only if I was in no rush for my items

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“Ordering system needs a good overhaul - not reliable”

★★☆☆☆

written by on 10/12/2012

I ordered some items from this company and they never arrived because my paypal email address is not the one I check daily, more like every 3 months. So the order was not sent out because of some mismatch of addressess - my pay address did not match the delivery address. But I did email them days ago saying I had received no confirmation of my order and said I wanted to cancel, giving my name and address as there was no order number to speak of (well, in my paypal email address probably). But there was STILL no reply days later. I phoned and that's when I found out that they use whatever email address is on your pay pal. My mistake but they could have replied to my email asking to cancel. Didn't like attitiude of woman on phone 'helping' me. "Not sorry we never got back to you madam". Ordering system needs an overhaul to prevent mistakes like this and the ones above. Really poor.

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Reggiefilsaime's Comment

Written on: 12/06/2013

This is the issue with having multiple e-mail addresses I'm afraid :P I've had similar issues myself with other companies, it does happen, but you can't push the blame on the company as a whole.

"as there was no order number to speak of (well, in my paypal email address probably)" - This implies that you never actually checked your paypal e-mail account. My advice as a fellow consumer is to make sure that you use one e-mail address across all sites, this would stop any future confusion I'm sure :)

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“Shamoblic.”

★☆☆☆☆

written by nomisyoung on 26/07/2012

Absolute joke. 12 months ago I ordered some trousers, was informed a month later that they were out of stock and was given a refund eventually. This year I reluctantly went back to this website to purchase some much needed workwear for next day delivery. I have had nothing but issues with my entire order. Only part of it turned up after 2 weeks, and then they decide to inform me the other items were out of stock. (again) So I have now asked for a refund. Still waiting 3 weeks later. Do NOT purchase from these guys if you need anything in a hurry. Joke.

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Mammothworkwear's Response to nomisyoung's Review

Written on: 09/08/2012

Mr Young. Our Customer Services team would never leave a customer a month before advising that trousers were out of stock. You were emailed 2days after placing your order to advise the trousers were sold out and asked if you were happy to wait for the new stock to arrive in. 1week later we received a response and part shipped your order with the trousers to follow!
The order you placed in July was despatched within 7 working days, you were advised that the trousers you had ordered were sold out as they were extremely popular. You called after you received a part shipment and requested a refund and the refund was issued within 2days!

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“Excellent store!!!”

★★★★★

written by on 17/05/2012

I went to Mammoth Workwear to find some kneepad trousers. The staff were very helpful in store, and they had a wide range of products as well as having good knowledge of each individual product. One very happy customer - I can't recommend these guys enough!!!

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“Top site easy to use and value for money. ”

★★★★★

written by on 05/08/2009

Top site easy to use and value for money.
delivery was as stated and also good communication via phone and email
will use Mammoth Workwear again.

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“Interesting.. Mammoth Workwear appears to be one of...”

★★★★★

written by on 10/03/2009

Interesting.. Mammoth Workwear appears to be one of those viral sites. I was told about it at work and now find myself checking regularly to see what offers are available. A breath of fresh air compared to some of the sites I have used. Large range of products
Lots of brands
Low prices
Bulk buys Site was a bit slow at times

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“I bought my items from Mammoth Workwear and had them...”

★★★★★

written by traylive on 10/03/2009

I bought my items from Mammoth Workwear and had them in 2 days, great service. Easy to use website.
thank you

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“I ordered my item (Dickies Suffolk Safety Hiker Boots)...”

★★★★★

written by smarterparts on 13/02/2009

I ordered my item (Dickies Suffolk Safety Hiker Boots) on the Mammoth Workwear site and from payment to delivery took just 3 days. Excellent service all round good product.
Superb website easy to follow and easy to use. cheapest ive found on the net and will definately use again. they have a contact number not like most websites. Will use again 10/10

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“Lots of quality brands ”

★★★★★

written by on 12/02/2009

Lots of quality brands
Very good prices
nice and simple website although only accepts Google Checkout, a bit of a pain to setup initially but worth the effort. I mistakenly order the wrong size of Action Trousers. I called them up and they replaced the trousers at no extra cost to myself so I was quite pleased.

I would happily use Mammoth Workwear again =)

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“Mammoth Workwear is a very impressive website! Feels...”

★★★★★

written by jdoherty on 13/11/2008

Mammoth Workwear is a very impressive website! Feels very natural and simple to navigate, I was able to find products with ease. I also paid via Google checkout which makes me feel safe.

Mammoth Workwear offer a 30 money back guarantee on all of their products so that give me confidence I was buying for the right supplier.

Detailed product description were very accurate, communication was friendly and quick. A most excellent service overall!

Mammoth Workwear supply all brands of workwear, the first time I have been able to find all desirables in one place and in many cases much cheaper than I expected for top brands such as Dickies, DeWalt and Cat etc

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“We have used this company twice now for our staff...”

★★★★★

written by on 02/02/2011

We have used this company twice now for our staff uniforms, the order was correct first time and complete & delivered within 3 days.

The staff at Mammoth workwear kept in constant communication throughout the order which is reassuring. Website is a breeze to use and I especially like the way we can simply email our logo over for embroidery with no set up fee this time round. Very helpful people I am sure we will continue to use Mammoth for many years to come.

MM-Breakers

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“ ”

★★★★★

written by on 10/11/2010


Fair price with good delivery time. The helly hansen jacket was of good quality as expected from the brand sales staff where helpful with sizing and quick to respond to my emails. Ordered through there website which was simple enough to use. no problems happy customer ;-)

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