Rimbalzo - www.rimbalzo.co.uk

Really dreadful service. I never received the goods I paid for and never received my money back either. I ordered a couple of toys as gifts for a special occasion and was then informed that they were out of stock and would be delivered a few weeks late. This wasn't good as by then the occasion had passed, but I let the children's parents know that they would get their gifts in a few weeks. I then forgot all about the order until several months later when it occurred to me that I had never received the toys, so I contacted Rimbalzo and they said that they had no record of the order as all their records had been destroyed. Despite supplying copies of emails and a copy of my Paypal account showing the transaction I never received my money back. Avoid.

2-3 week wait turned out to be over 4 weeks- and with a small child whose feet grow at the rate of nots, that is not acceptable.

Indifferent customer service, generic email sent out with little explanation, no apology offered, then products apparently being sent 1st class mail, not even by courier!

With so many other excellent online companies on offer, who needs this?

Will not recommend and will not use again.

Very happy with the service. As soon as my order was received, I had a reply telling me when to expect delivery. Very competitive pricing. Very friendly company. Will definitely use them again.

I've placed a number of orders for these toys from this website. The prices are great, and delivery has always been on time. Easy to get through on the phone too!

Excellent communication and prompt delivery. I ordered at the last minute, but received the shoes just in time for my little boy's wedding outfit. Rimbalzo went out of their way to make sure the goods reached me in time, even though they had to arrange delivery from USA. I will definitely order from them again soon!

We ordered 4 items in December as Christmas presents. Three arrived reasonably promptly with the promise that the fourth would follow. When it still hadn't arrived at the beginning of March, we contacted them by email to be told that it wasn't available. On their suggestion we then ordered an alternative, which also didn't arrive. After a further email we have now been told that this toy isn't available until the end of May, and that if we request a refund we will have to pay charges to PayPal because it has been more than 60 days!

This company has nice goods, but appalling customer service.

I can't fault the service I received from Rimbalzo. Mark was incredibly helpful and efficient. A special order was placed for me for some of the items I wanted and I was advised of expected delivery date and kept informed.

have now used them 4 times and will definitely do so again in the future.

bought three products off the website all with a promise of a 24 hour dispatch, two of the products arrived within three days the other product i was told would arrive within 10 to 14 days,i waited but no delivery so decided to ring the company they were expecting a delivery the next week and told me my doll was on it i explained i needed it for a christening four days after the delivery day and i was told it would be posted out to me immediately,i waited and nothing came when i rang them again i was told there wasa delay in the delivery no apology they wouldn't even give me a more expensive doll in its place that they had in stock so i had something on the day.they left me with no time to get a replacement with no apology and a couldn't careless attitude .very dissapointed.wouldn't shop here again.

Ordered some toys from Rimbalzo late in the afternoon, about 5PM, 2 weeks before Christmas. Got an email the next morning that it had been despatched. Received the next day. Very impressed with the whole experience.

I purchased a set of Creatiles from Rimbalzo which was £20 cheaper than anywhere else. They came in a huge box, really well packed! My daughter loves the toys, I'll be coming back for more of the range next year.