Viajes Urbis Reviews - www.viajesurbis.com

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★★☆☆☆
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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Waste of Time and Money”

Written on: 02/06/2018 by Edinburgh2018 (1 review written)

Waited almost an hour on the coach at Gran Canaria Airport - Bus 382 Driver was rude, angry and very unprofessional- poor first impression of Gran Canaria. We waited on another 2 flights arriving I will never use this company… Read Full Review

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★☆☆☆☆

“IF ONLY THERE WERE NEGATIVE RATINGS TO RATE THIS COMPANY!”

Written on: 14/03/2018 by Whalen73 (1 review written)

Do not use this service! We arrived at Malaga, went through immigration, obtained our luggage - all in 45 minutes. As most travelers know this is a good time. When we unable to find the driver and called, we were told the driver left because they have a 1 hour policy! We tried to reason with them and explain that we were actually out and looking for the driver within 45 minutes and they refused to do anything! We were left stranded and had to pay a taxi to take us to the hotel. The person we… Read Full Review

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★☆☆☆☆

“Very Poor Service - do not use this company”

Written on: 01/10/2017 by Jacksonjt4 (1 review written)

We booked a return transfer from Malaga airport to our hotel. We were picked up at the airport and transferred to our hotel. However we received a text saying that our return pick up to the airport would be from a hotel 25 minutes away rather than from our hotel. I wanted to cancel the return but was not allowed. If I book a return transfer to a hotel, I expect to be picked up from my hotel and transferred back to the airport, not from a hotel 25 minutes away. Very poor service. Do not… Read Full Review

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★☆☆☆☆

“No return transfer”

Written on: 18/08/2017 by Jakobek177 (1 review written)

Supposed to tell us where to collect our return via text.... which we paid for. Tried every avenue and not sure how i am getting to the airport tomorrow… Read Full Review

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★☆☆☆☆

“Paid for nothing”

Written on: 27/07/2017 by Korbinx390 (1 review written)

Very bad. We booked a transfer from the airport to the hotel. Our plain was 20 minutes late. There was nobody with our namecard waiting. We had to look through the whole terminal to find the office. We asked the info point of the airport. The told us were the office was. There we were rudely sent away: you have to go 4 offices the other way. There was a woman that said: the bus is already gone, take a taxi. We already paid for transfer, now we had to pay again? She said: you can ask your money… Read Full Review

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★☆☆☆☆

“terrible service ”

Written on: 19/04/2017 by 423Parsons (1 review written)

On arrival at Lanzarote airport there was a a mix up with transfer and we had to use a jet2 bus instead. We received an email via our hotel confirming our pickup and a sms message. We were at our pickup point in good time but after 30 mins we asked the hotel to contact them. After another 15 mins we were told bus was not coming and to get a taxi! No explanation or apology! 52 euros at 5am for a taxi from Playa Blanca. We were fortunate to have the cash but others may not. We now have the hassle… Read Full Review

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★★☆☆☆

“If only I'd read these reviews first...”

Written on: 18/03/2017

We went to the area of the airport stated on our e-ticket having just landed, only to find it closed up with the shutter down. After waiting for a bit and about to call the firm, a man appeared and ushered us to his minibus. So overall, not too bad on the outward journey if a little unclear on arrival. For our return, the instructions on our e-ticket read as follows: "Hotel pick-up: Your driver will meet you in the foyer of your hotel. For European flights: 3 hours prior to your flight… Read Full Review

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★★★★★

“No problems whatsoever”

Written on: 15/11/2016 by Crobson27 (1 review written)

Booked holiday through Expedia and this was the company used for the transfers. After reading a lot of very bad reviews I had my doubts. Once landed the company was easy to find and they sent us straight up to the waiting coach. Everyone got on with ease and we were straight on our way. Exactly the same for the return journey. Quick phone call to confirm pick up time the day before we were due to.fly. Coach turned up on time and again we were straight on our way. No problems at all… Read Full Review

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★☆☆☆☆

“Speedy shuttle.....yeah right!!!”

Written on: 12/10/2016 by chriscollyer (1 review written)

Booked via Expedia the Speedy Shuttle with comments saying "Arrive at your hotel quickly by taking a shared Speedy Shuttle, which makes a maximum of 4 stops. For transfers to and from Lanzarote Airport" "Maximum waiting time for the shuttle is 30 minutes" We hadn't therefore expected to be sat waiting on a coach load of people for nearly an hour. When questioned the bus driver took me to the office to be greeted by a staff member and a shrug of the shoulders & a tough luck attitude, the bus… Read Full Review

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★☆☆☆☆

“Do Not Use.”

Written on: 05/10/2016 by 282Farley (1 review written)

When I booked this was informed that we would be sharing with another couple, WRONG we were actually on a coach with 30-40 others and were then dropped off 300 yrds from our hotel, the driver said he couldn't get the coach down the road. When it came to going home they didn't even bother to turn up! After waiting outside the hotel for 30 mins I called them to be told the coach was on its way, 30 mins later I called again to be told that the coach had called and we were not there LIES! Told to… Read Full Review

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★☆☆☆☆

“Messed up, admitted it, but STILL won't reimburse!”

Written on: 04/09/2016

In February this year my olderly mother and I booked a holiday, advertised on Travel Interaction website and booked through Broadway Travel with their local provider in Mallorca, Viajes Urbis. At time of booking we advised that my mother is registered disabled and checked the accommodation was appropriate for her. As this accommodation is right on the beach, and there are lifts in the hotel we were advised there should not be a problem. In April we arrived in Mallorca and went to pick up our… Read Full Review

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★☆☆☆☆

“Garbage?...No.....They Are Worse Than That.”

Written on: 05/07/2016 by Boss2016 (1 review written)

If there was minus stars, they would get them. I had problems with this terrible firm in November 2015 at Ariciffe. The English woman at the counter was as useful as a glass hammer. Roll forward to June2016, I tried them again. Why? God knows. At the airport they didn't have any of my booking details and the length of time I had to wait was pathetic so I got a cab. 20 euros poorer. For the return trip, yet again they didn't have my details. Yep, another 20 euros for a cab to the airport. The… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 21/06/2016 by Barbarat19 (1 review written)

No show for our return journey from Estepona to Malaga Airport, website said to wait on Esplanade which we did and we arrived early just in case, the driver waited outside our apartment? and then left without us, no phone call, no contact, we waited a good half hour then had to ring several numbers before we managed to get through to someone, the lady was not interested and made out it was our fault. We had to find a taxi which cost 116 euros. Give this company a miss, we booked it through… Read Full Review

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★★★★☆

“All went smoothly”

Written on: 06/05/2016 by Cdoug52 (1 review written)

Just returned from Costa del Sol. Pick up at airport was straight forward. Went to desk and the guy took us out to meet driver and introduced us. Driver had card wth my name on so would have found him anyway. Went online 48hrs before return to confirm pickup time which was10am for 12.20 flight ( taxi transfer BTW). After reading some of reviews here and because my husband recently had knee replacement I thought this would be a little tight to allow for any problems. Called the company to ask… Read Full Review

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★☆☆☆☆

“scruffy cheap company”

Written on: 15/04/2016 by SebastianCarney (1 review written)

Coming home from palmanova mallorca we recieved a text from this shoddy company telling us to meet the bus at a different hotel,we were there 30 minutes before the bus was due to arrive. The bus did not turn up & we were told to get a taxi to the airport & we would be reimbursed our taxi fare. When we went to their office they totally denied they sent a text,I offered to show them it & they dismissed me. We booked through SHUTTLEDIRECT, another shoddy company that basically takes your… Read Full Review

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★☆☆☆☆

“Never Never Again”

Written on: 29/03/2016 by phHughes465 (1 review written)

Pick up from airport to hotel perfect. Return from hotel to airport was a desaster. Bus did not arrive at meeting point.After waiting 15 min try to call ermergency nummer. At 2 numbers nobody picked up the phone. At the 3. number the Lady could not help us. After waiting 30 minutes we took a taxi to the airport. Now we are waiting to get our money back. It is impudence to take People money but not to pick them up. I really do not understand why there are numbers for the ermergency where… Read Full Review

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★☆☆☆☆

“Transfers suit Viajes Urbis not You ”

Written on: 17/03/2016 by 319MacGregor (1 review written)

On arrival at Lanzarote airport, once we found the Viajes Urbis desk (as it was desk number 22 not number 10 as sent to us with our transfer confirmation), the transfer was fast and efficient. However for our return flight we were given a pick up time of 9.03. We arrived at the airport at 9.20, 3 hours and 15 minutes before our 12.35 departure. The bagdrop didn't open until 10.35, so we had to sit with our suitcase for 1 hour 15 minutes on hard plastic seats. We thought choosing the "Speedy… Read Full Review

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★★☆☆☆

“Beware of additional costs”

Written on: 07/02/2016 by Bensonbonson (1 review written)

We booked transfers when booking a holiday in lanzarote and the transfer to the hotel was good a quick as we paid for the speedy shuttle. However when we were picked up firstly we were collected far too early. We had to stand and wait for an hour and a half for our gate to open and this had nothing to do with allowing for traffic, the journey took 10 mins!. When my husband went to put his golf clubs on the lady drive said we had to pay 5 euros or she would not take them. What !! We didn't pay… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 01/02/2016 by jkTaylor1955 (1 review written)

Pick up to take us back to the airport was so early 4 hours before departure time for a 20 minute journey. I queried this with the office and a very rude girl says they had to allow for traffic. Book a private taxi next time if you don't like it she said. As we only had hand luggage most airlines only require you to be there an hour early. I booked speedy shuttle as I thought it would be easier for my elderly mother. Definitely will never use again. I should should have read the reviews before… Read Full Review

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★☆☆☆☆

“Absolute joke”

Written on: 25/01/2016 by eekmouse (6 reviews written)

We booked our transfers through Travel Republic. It took over 2 hours to get to our accommodation (a 30 min drive). The bus was packed to the rafters and went past some travellers hotels a few times without dropping them off. Whoever wrote the drop off list must have had no idea what they were doing or where the hotels were located. For our trip back to the airport - We received a fax at our accommodation that any missed flights caused by their 'transfer issues' would not be their fault!… Read Full Review

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