written by on 14/06/2012
This review is for the online store and not the high street shops. I've used the website several times and each time some aspect of the transaction has gone wrong. Frequently they don't have items in stock even though they are still on the site. I have several times purchased items and received replacements - which is fine as long as it is of equal or greater value - but more recently they have cancelled some items and shipped out the rest. The is getting annoying. Once they cancelled so many items that the cost of the shipping ended up HUGE against the cost of the items they delivered. Couriers are supposed to email before the delivery - they NEVER do and when I phone them up to tell them this the response is "Yes they do" They don't respond to emails. Full stop. And if you phone them you simply cannot rely on being given an accurate answer. On the whole my experiences have been positive because they are very good value and they have usually delivered very quickly and when I didn't ask for a refund they issued it very quickly. I know they are in administration but they really could try harder with their customer services and keeping their stock records uptodate. Everytime I have had an order cancelled, I have seen them continue to sell the items on the website even they there were 'out of stock' However they are still one of my largest spends and as long as they remain good value and have a wide range of items I intend to continue visiting their site.
written by on 07/05/2009
I ordered a hoover from TJ Hughes for just 35 + £5 delivery it is normally an expensive vacuum cleaner and i was very impressed by the price normal rrp was £115 realistically i saw it online for about £70 here it was half price!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers