Jacobs Digital Reviews - www.jacobsdigital.co.uk

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★★☆☆☆
2.2 / 5
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Jacobs Digital www.jacobsdigital.co.uk

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Latest Reviews

★★★★★

“Really quick, efficient and firendly”

Written on: 19/04/2012

If you arent sure where to buy from - use these guys. I called them up and they were really friendly and helpful. I'd been quoted 2-3 months elsewhere for a D800 and they said they could get it out the next day. I got a call the next morning telling me the delivery company had dispactched it and gave me a tracking order number. It arrived shortly after. They told me it would be about a month to get a second battery and specific memory card - 4 days later they call to let me know they found some… Read Full Review

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★★★★★

“Best customer service ever”

Written on: 20/03/2012

I have bought my Nikon D7000 on focus on imaging this year (2012). Unfortunatelly the camera broke down after 5 days of use (with max. 100 pictures taken). So, I went to Jacobs to ask for a replacement and I was expecting to have loads of hassles (maybe waiting for warranty repair for a few weeks etc) - luckily the whole team did behave really great, they have called warehouse immediatelly to find out to confirm the situation (as the D7000 was sold out after focus) and was promised to get call… Read Full Review

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★☆☆☆☆

“Bad manager and bad vendor, nullying a female client”

Written on: 08/02/2012 by nopub (1 review written)

Kingston upon Thames 08/02/12 16:00 My dear spouse went to the shop to ask for a reprint of a single slide picture. The vendor, an English young man refused and said Jacobs do not do that kind of job. I have a last week invoice for a reprint of a full slide film... After what I rang the shop to talk to the manager who was not there but in a café. At the end I spoke with someone who said he was the manager, a man with an Indian accent. I had to repeat three times the story and after what I said… Read Full Review

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Nopub's Response to nopub's Review

Written on: 10/02/2012

bullying not nullying

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Gazzaf100's Response to nopub's Review

Written on: 02/06/2012

Hmmm! This doesnt sound right.

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★☆☆☆☆

“Poor Service”

Written on: 03/02/2012 by Spartan10 (2 reviews written)

Ordered a camera online and paid extra for a next day delivery, 5 days later and still no delivery, the courier Jacobs used lost the item !!!..... this took a lot of my time to try and resolve and Jacobs did little to help..... a lot of "lets wait and see"..... found the whole episode awful.... Jacobs should have took control of the situation and not left it to the customer… Read Full Review

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★☆☆☆☆

“Did not contact me to tell me my item was out of stock.”

Written on: 10/01/2012

What a joke. Item was listed as In Stock online. Bought it. Paid for next day delivery. Two days later still no item. I had to contact them to be told this item had been out of stock for MONTHS!!! But if I wanted, I could spend an extra £15 on a new version. I requested a full refund (over the telephone) and when I asked for conformation they said "we give verbal conformation only" This company needs to be removed from google's product search. Lesson learned - use amazon… Read Full Review

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★☆☆☆☆

“Lost photographs MY FAULT!!!!!”

Written on: 22/12/2011

After using jacobs for years I took in old Black and White photographs to be transfered to digital disk and for reprints. On collection it was discovered that several photographs were missing. i was informed that it was my fault that THEY had misplaced them, the misplacement was explained as they could have mistakenly given them to another customer and that they relied upon customer honesty for the return of said misplaced items. It was then said that I must have forgotten to include the… Read Full Review

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★☆☆☆☆

“Rubbish returns policy”

Written on: 16/07/2011

Bought two memory cards from Jacobs for work. Turns out I didn't need them in the end, so went to return them just over a week later. They refused to take them back saying they didn't have a returns policy. They didn't inform me of this when I purchased the memory cards, and also when I went home and checked it actually says on their website you have 7 days to return goods. Ignoring the fact that they didn't tell me that I only had 7 days to return the cards when I bought them, and this is… Read Full Review

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Gazzaf100's Comment

Written on: 02/06/2012

Does the law say you can get a refund if you change your mind? I dont think it does.

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★★★★★

“Bought a canon s95 online said approx 5-7 days and it...”

Written on: 23/05/2011

Bought a canon s95 online said approx 5-7 days and it came in those time scales really happy with the service and would shop in one of their stores as a result, I need to buy the case to go with it so will be calling them in the next few days… Read Full Review

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★☆☆☆☆

“Confusing and conflicting delivery times, paid for...”

Written on: 13/05/2011

Confusing and conflicting delivery times, paid for next day delivery as was told by website the item was in stock, just spoke to a rude and inept man who informed me it could be up to 21 days… Read Full Review

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★★★★★

“I have been dealing with this company since I bought...”

Written on: 09/05/2011

I have been dealing with this company since I bought my DSLR nearly 18 mnths ago for a superb price the staff are very friendly and know what they are on about unlike certain other stores which I know.

I have no real problems at all but what i would like is the prices of certain items maybe dropped just a little bit as certain other shops do them at a slightly better price.

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★☆☆☆☆

“ ”

Written on: 04/05/2011


Buyer beware! Not worth it if they were given as no charge. Especially the migraine the caused due to being so out of focus.

Unclear. Horrible. Full refund refused. Me, my friends, my family and my on line buddies are never going to shop at Jacobs, ever gain!… Read Full Review

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★☆☆☆☆

“Absolutely horrible service. I ordered a lens and was...”

Written on: 21/03/2011 by Baeron (1 review written)

Absolutely horrible service. I ordered a lens and was told it would be delivered in 3-5 days. After 2 weeks I emailed them but got no reply. I then rang them to be told that the lens wasn't despatched because they had taken a lot of stock to Focus (apparently web service kind of stops during Focus). Looking at the system they could see lenses were due from Canon but due to the tsunami it might be a couple of months before I would get the goods. I cancelled the order, reordered the item from… Read Full Review

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★☆☆☆☆

“The worst servive I have ever received. Item ordered...”

Written on: 18/03/2011

The worst servive I have ever received. Item ordered on Monday 1pm with Next Day Delivery. E-mailed company on Tuesday to chase but no response. I rang them today, which is 4 days after and received very unpleasant, arogant service. No information when the item will be delivered. I would not reccommend this company to anybody!… Read Full Review

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★★★★★

“i purchased a nikon dslr from them, they are a new...”

Written on: 08/03/2011

i purchased a nikon dslr from them, they are a new store in glasgow so didnt know what to expect when i went there, but the staff were veru knowledgable and knew their stuff, jamie (i think his name was) was very helpful and sold me a few bits also, would reccomend going over the jessops a few door down they dont seam to know much about anything and their range is not as good… Read Full Review

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★★★★★

“Bought an slr last week, great camera said in stock...”

Written on: 12/02/2011

Bought an slr last week, great camera said in stock online paid for next day and got it next day, no problems at all, I have read some of the other reviews but Jacobs were one of the only stores to have stock at that time and they delivered as they said they would, would highly recommend… Read Full Review

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★☆☆☆☆

“Wish I'd read online reviews before placing order. ”

Written on: 09/02/2011

Wish I'd read online reviews before placing order.
Ordered 12 Jan, payment taken 13 Jan on item said 5-7 day delivery.
By 24 Jan no sign of goods, email sent, surprisingly got a reply 26 Jan expected in 2-3 days. 28 Jan, 1 Feb further emails sent, 2 Feb rang and cancelled order.
Yes I may have cut my nose off to spite my face as it was a good deal, but I'm not paying up front with no sign of goods and no contact as claimed in their T&C's.
Couldn't recommend online service - shame as used to use… Read Full Review

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★☆☆☆☆

“Bought a camera online with Jacobs Digital after the...”

Written on: 01/02/2011 by wait2long (1 review written)

Bought a camera online with Jacobs Digital after the new year because of the price of the camera. I should've checked reviews about this company before making a purchase. Anyways, I waited 4 weeks now for my camera and still havent got the order yet. They said I would get my order 2 weeks when I first called to track my order but now its been 4 weeks!! They took my money immediately after order too... Worst service ever, been told many different stories whenever I called them up. Never going to… Read Full Review

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★☆☆☆☆

“Terrible company. Didn't respond at all to any of my...”

Written on: 01/02/2011

Terrible company. Didn't respond at all to any of my emails or messages. Unhelpful staff who don't know what they're doing and tell lies. Had to ring several times to find out where my item was - was told different things each time.

Was not given any dispatch emails or information.

Shockingly they take full payment when processing the order, even if they don't have any items in stock. This should not be allowed, and I have never seen any shop do this before. This is normal policy for Jacobs… Read Full Review

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★☆☆☆☆

“Jacobs Digital are TERRIBLE. Stay away. Ordered 2...”

Written on: 26/01/2011

Jacobs Digital are TERRIBLE. Stay away. Ordered 2 camera bags a week ago with next day delivery and they still have not arrived.

I've called them several times over the past few days and just get fobbed off each time. They admitted on the phone their stock level on the website LIES, and they will happily take orders under the pretense they are in stock when they know full well it isn't.

They also told me, that the 'Next Day Delivery' means sweet FA because they will still accept the order… Read Full Review

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★☆☆☆☆

“Ordered online with next day delivery on Tuesday night...”

Written on: 15/01/2011

Ordered online with next day delivery on Tuesday night should have arrived on Thursday. Not turned on Friday rang and advised part of order out of stock didn't state this when ordered and made to feel my fault. took whole day on phone and six phone calls which agreed to post 1st class recorded. Then received a call from them at 4pm advising the now haven't got the correct colour I ordered.

Requested to speak to supervisor or manager on numerous occasions never called me. Worst experience on… Read Full Review

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