written by Kidd142 on 28/09/2017
The firm, by way of their Zendesk (!) took a few weeks to inform me that the specs were no longer being made, but that they'd do their best to find me a pair, which they happily succeeded in doing. The earlier anonymous progress reports by mail had not particularly inspired confidence. Support staff with actual names should contact the customer at an earlier stage, as this will give the transaction more of a personal touch.
written by Gravthechav on 08/07/2012
Walked into Harrods and tried on a very nice pair of Prada shades, I was about to get my wallet out until I saw they were £270...went home and found them (on the internet) at Metsuki for £140. The only glitch was they kept trying to send me an email (to confirm I wanted the shades) which I didn't receive, so it wasn't until I phoned them that it became apparent that nothing was moving forward. However once things had been confirmed Metsuki ordered my shades an a week later they were on my doorstep safely packaged in all the original Prada boxing. Very happy and it's always nice knowing you got the real deal for half price. Mr C The Cotswolds
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