a copy from their automatic reply: We aim to respond in full to your enquiry within 7 days. 7 days in an ever changing world? sounds like a joke. Bought a ticket 5 days in advance, and they offer a reply in 7 days, what should i do if i need to change a tick?

This is ridiculous i m travelling from miltonkeynes . I never catch my connecting train.this is my challenge u never get on time.

I am constantly late for work no matter what time I get to the station( east croydon to victoria)...there are daily delays which causes there to be twice as many people and so I often can't get on the train...so many first class sections where we are not allowed to sit with normal tickets even at rush hour so all that space is empty, how do countries like japan, scandinavian countries and others who deal with many natural disasters and extreme weather manage to have less delays than us?? They must be cracking up at us. One thing I will say about southern is the trains are very clean and generally the staff are friendly...except when those of us who are waiting to board the train are being courteous and letting people off the train first and the staff on the platform blow their whistle before any of us have even got on.