Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
85% of users recommend this

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Latest Reviews

★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 28/05/2019 by Lindsay364 (1 review written)

I arrived at the hotel i had booked through Bookings.com to find out i had no reservation and that they were full. I never received any phone call or email to tell me this had happened and so i had nowhere to stay and further more everywhere else was fully booked. i would never use this company ever again as they do not care about their customers.......very unhappy… Read Full Review

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★☆☆☆☆

“Never Use them Again ”

Written on: 20/05/2019 by Haleyda228 (1 review written)

This was the first time I had used them and was so disappointed in my experience. They were not helpful at all. When I had issues with the hotel they washed there hands of the whole thing. I will never use booking.com for book the hotel ever again… Read Full Review

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★★★★★

“Smartest Budget Choice In Dhaka”

Written on: 17/05/2019 by AlexStein (1 review written)

Dhaka is one of the world's biggest and most intimidating cities. As Shams's staff's helpfulness really mitigated that. For example, I got my breakfast order written out in Bengali so I could go into any neighborhood restaurant and try it. It's located in an area of new Dhaka, actually in the printing trades area, one can really see the city as it is there. And it's convenient to Old Dhaka sites, the staff helping as well in obtaining a pagrickshaw to get there. The room wasn't fancy but it… Read Full Review

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★★☆☆☆

“Cannot recommend entrusting your journeys to this service”

Written on: 11/05/2019 by EvelinWoodruff57 (1 review written)

+ comprehensive portfolio with competitive prices for accommodations + frequent traveler programme offering additional 10% discount on certain venues + solid search function - The website is constantly trying to stir customer regret by displaying locations that have just sold out. - Teasing with Free Cancellation periods, but there is no policy on minimum runtimes. In certain countries, Free Cancellation runs out within 3 hours and you are trapped. - worst customer service in the industry (They… Read Full Review

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★☆☆☆☆

“How many companies does it take to screw up a booking?”

Written on: 25/04/2019 by otamiJ (12 reviews written)

We did not expect to lose several hundred pounds down the drain when we started as it was so easy to book a cottage on-line via Cottages and part with our cash. Then a small change was required. What a nightmare, was it websites for lodging world, booking, property.booking, vacation rentals or Cottages? All seemed to be part of the smoke-screen that prevented the matter being resolved with one phone call to the property owner. It did not help that all contact numbers returned to one,always… Read Full Review

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★☆☆☆☆

“bad service booking.com”

Written on: 21/04/2019 by Hadassah1948 (1 review written)

We rented a hotel apartment through booking.com. The day before we went away the property owner called at 6 his property wasn't ready but he has another property where we can stay. Because I found him honest I accepted to go there and look at the property. When we came there were tired and we get the keys and the wives were out but we put suite cases in the property but not being comfortable I let my wife take contact to the owner that reacted a couple of hours later. He was busy what is… Read Full Review

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★☆☆☆☆

“A website that will keep wasting your time - repeatedly”

Written on: 16/04/2019 by SheldonianlyYours (4 reviews written)

Their "Two Factor Authentication" feature is an absolute failure: it is asking for the SMS confirmation code every single time I navigate to the website, despite already having logged few minutes ago, on the same browser on which other websites have no problem with cache and cookies at all. This is sufficiently annoying to make me just want to book my accommodation on other websites. Their website also constantly forgets my language¤cy settings. Again, this does NOT happen, on the same… Read Full Review

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★☆☆☆☆

“due dilligence needed”

Written on: 09/04/2019 by carlbates (1 review written)

you are representing a company that has false photos and doesn't honor the no cancelation fee policy.the grounds are discusting,trash everywhere.the ladys at the front desk are rude and don't give there attention to the customers.they are not dressed profestional at all.I have several tattoos myself,but I don't show them in full when im at work.the toilets don't even flush the toilet paper down,I had to use the restroom at the gas station.there securety guard hides in the lobby and doesn't… Read Full Review

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★★★★★

“Dolce Vita Naples”

Written on: 04/04/2019 by Wallacery59 (1 review written)

Excellent good value stay. Conveniently near the station. Owners extremely helpful and obliging. I left a scarf and they went to great trouble to return it to me… Read Full Review

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★☆☆☆☆

“UNCARING, RUDE and BLAMES the CUSTOMER!”

Written on: 13/03/2019 by npKidd370 (1 review written)

March 10, 2019, I thought price of $284.62 was high, but booked anyway. I did not receive a confirmation number or email to confirm booking went through. March 11, 2019 asked my daughter to book a car for us. To confirm this rental didn't go through she was on hold for over 30 minutes before asked to rate call and was disconnected. She tried two additional times with similar same result and thought I had been taken in. My credit card company said I had been charged and needed to wait for… Read Full Review

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★☆☆☆☆

“Does not follow through with their confirmation!”

Written on: 17/02/2019 by LadyLicorice (1 review written)

Bookings.com web site does not follow through with the actual booking to the hotel. I had my booking confirmation#. When I arrived at the hotel, they had no record of request/confirmation # from Booking. Very annoying. Many hotel were booked in that area due to a festival going on. The hotel did have a room. I would not recommend using Booking. Instead go into to the hotel web site directly and book it through them… Read Full Review

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★☆☆☆☆

“Don't Believe Photo!”

Written on: 02/02/2019 by SallyRally (1 review written)

We recently (Jan 2019) had a bad experience where our condo at the resort was not nearly as nice as shown on line, nor was the overall on line description as nice. When the resort is full, you have little choice but to stay in the "bad" condo until another one becomes available. Booking.com was the booking agent, but once at the resort we were to discuss the matter with the local reservation agency. To make a long story short, and after 5 days (which took being proactive and making many… Read Full Review

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★☆☆☆☆

“Worse service I ever received”

Written on: 21/01/2019 by Miriam6 (1 review written)

I booked a room through booking.com for one of my colleague. It was clear this was non cancellable and payable in advance, which is fine. AFTER I paid (for 14 nights so that was a bit of money), I received an email saying that the person to check-in and the person on the booking HAVE TO be the same. I tried to contact booking.com to explain my colleague from Korea would be staying at the hotel and not me. They said I had to contact the hotel. I contacted the hotel who said booking.com would… Read Full Review

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★☆☆☆☆

“NO HELP AT ALL!”

Written on: 29/12/2018

Booked a hotel through booking.com (Agoda.com was actually $20 cheaper for same hotel but chose booking.com since they had better reviews. I booked a Hotel located near Sea World really far in advance- Checked in at 5:30 pm (earliest check in was 4) and room was very hot and didn't cool down. Called front desk within 45 minutes and was told they couldn't move us to a different room because they were sold out (this is a huge hotel) and they would not give refund. I called booking.com and waited… Read Full Review

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★☆☆☆☆

“Medical Condition: Novotel Luxembourg refuses cancellation”

Written on: 29/11/2018 by bhwma (2 reviews written)

We booked Novotel Luxembourg Centre via booking.com. Now Novotel Luxembourg Centre refuses to cancel our booking even though I've informed them of a medical condition in which I'm MORE THAN willing to provide doctor's notices and medical updates. Booking.com has said they can't do anything unless Novotel agrees. We planned to travel in May 2019. Our room is booked from May 9-12. We had plans to arrive in Southampton, UK by early May and make our way into Luxembourg before heading to Germany for… Read Full Review

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★☆☆☆☆

“I booked a Cabin for my daughter's bday weekend 2...”

Written on: 09/11/2018 by Beatrice39 (1 review written)

I booked a Cabin for my daughter's bday weekend 2 months ago. A week before our trip I received a rental contract from the Cabin rental the company that actually rent the Cabin, after signing the contract I received an other email detailing the price for the 2 day weekend. The price booking had told me was $470 including taxes and all other charges, but the price the cabin was charging was $679.50. Booking did not know anything about it and could not help me , because the company refused to… Read Full Review

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★☆☆☆☆

“False advertising on price match”

Written on: 08/11/2018 by Renae77700 (1 review written)

I found a lower price after booking. I did exactly what the website stated, also included a screenshot of lower price. I’ve been strung along for well over a month now. They finally offered me 1/4 of the price difference. That is not what your guarantee states. The better price was $100 cheaper, found on hotels dot com. Booking offered me $25!!! Last time I use them!… Read Full Review

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★☆☆☆☆

“I made a reservation for Budapest, Hungary for 11...”

Written on: 11/10/2018 by 487Chapman (1 review written)

I made a reservation for Budapest, Hungary for 11 days. The flat that I was taken to was a different address and looked nothing like the photos on the Bookings.com website. There was trash, construction debris, bad smells and too much dust all around. The one sheet was dirty and pillows smelled, so that my 82 year old father was having respiratory problems within 10 minutes of being there. We knew that Budapest was overbooked for that time period so we felt that we had no immediate options… Read Full Review

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★☆☆☆☆

“DO NOT USE BOOKING.COM!”

Written on: 11/10/2018 by robinhenderson (1 review written)

I booked a single night hotel and cancelled three days in advance. They refused any refund and would not even discuss the refund with me. I contacted the hotel and they said there was nothing they could do because it was booked through a third party and they had no access to any of their records. They did tell me that had I gone directly through them, I would have gotten a full refund up to 24-hours prior to the date of the reservation. I will NEVER use a third party company again, especially… Read Full Review

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★★★★★

“Outstanding”

Written on: 09/10/2018 by France98 (1 review written)

Quite simply the previous reviews have summed this place up perfectly, every detail is correct and we strongly recommend this 'Luxury B&B' when looking for accommodation in the area. My partner and I have travelled the world and worked in many hotels and country houses in the South of England and it is fair to say this man and his family have got this B&B perfect, in 2018 it is the quality, the price and the added extras that really count and give you a reason to want to come back, many 4 star… Read Full Review

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