Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
85% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★☆☆☆☆

“not recommended”

Written on: 19/01/2020 by Bronson158 (1 review written)

horrible to hosts, doesn't care nothing for the hosts, only their money… Read Full Review

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★☆☆☆☆

“Do not use Booking.com!!! ”

Written on: 30/12/2019 by Keaka (1 review written)

Booking.com is not an advocate for the consumer. It works and gets paid by the advertisers. Awful!! Do not use Booking.com. You will regret it… Read Full Review

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★☆☆☆☆

“I had booked a apartment using Booking.com, during...”

Written on: 09/12/2019

I had booked a apartment using Booking.com, during booking time, a good apartment at a prominent place was provided and booked it. The same apartment address, phone was as per Booked details email. However when we reached the destination to occupy, they mention that apartment is not available and shown us an alternative apartment which is in a remote location and not worth the price. Be aware of Booking.com and its practices. I lost trust on Booking.com and will NEVER BOOK AGAIN AND WILL NOT… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“12 days to get a refund!!!”

Written on: 05/12/2019 by xtraweld (1 review written)

PLEASE DO NOT USE. THEY CANCELLED MY BOOKING WITH NO NOTICE ACCEPT WHEN WE ARRIVED AT THE HOTEL AND THEY SAID IT WAS CANCELLED. HAD TO RING TO GET MY MONEY BACK THEN HAVE TO WAIT UPTO 12 DAYS TO GET OUR £596 BACK!! ABSOLUTELY DISGUSTING!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“stiched up and no customer service”

Written on: 20/10/2019 by Louis391 (1 review written)

Arrived at hotel in Samos Greece, Hotel had no knowledge of booking, used contact number given,absolutly useless. Had to pay again for Hotel, on return continually contact them but the customer service centre actually hangs up. Do not use this company, you have been warned… Read Full Review

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Was this review helpful? 9 7
★☆☆☆☆

“No refund”

Written on: 14/10/2019 by BigI58 (1 review written)

Watch out when you use booking .com if they use a third party and something is wrong you don't get your money back from bank even if you use a credit card I lost out after using booking .com and still fighting with bank as they don't have any rights to third party's anywhere in world so be warned they will take your money and won't tell you that a third party is involved you have been warned… Read Full Review

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Was this review helpful? 5 3
★☆☆☆☆

“Deceptive listings and terrible customer service!”

Written on: 11/10/2019 by markoblanko (1 review written)

We had a visit from an elderly couple from France last week. They decided it would be nice to take a 2 night trip to Nantucket. We googled "Hotels Nantucket" and found a Booking.com listing for "Nantucket Dream Place", listed under their Top Picks. They booked it. When they arrived they noticed trash and stuff strewn across the yard. When they went inside they were greeted by dirty, disheveled rooms with junk in them, a fridge with rotting meat dripping in it, and they were simply grossed out… Read Full Review

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Was this review helpful? 3 7
★☆☆☆☆

“Never use Booking.com”

Written on: 24/09/2019 by BraylonAlvarez432 (1 review written)

I booked a 'superior, luxury apartment' in Belgrade as part of our honeymoon. The pictures on the booking website were nothing like the property we found ourselves in. It was a disgrace. The bed was placed in a narrow alcove and so you couldn't walk around it. You had to slide out and climb in. The sofa had cigarette burns, the bed linen was threadbare and discoloured. The shower was so narrow that it gave you claustrophobia. Every single fitting was from the lowest quality. It also smelt of… Read Full Review

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Was this review helpful? 1 7
★☆☆☆☆

“NO REFUND ON CANCELLATION ON THE SAME DAY”

Written on: 20/09/2019 by dkWren142 (1 review written)

Sent an e-mail to cancel a booking on the same day as the booking it took booking.com a week to notify the hotel, who refused to accept the cancelation, as they had a 48 hour cancelation limit. So I tried to get a refund off booking.com as it was their in-action that caused the loss of the booking money. They did not even respond !… Read Full Review

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Was this review helpful? 2 2
★☆☆☆☆

“Most Incompetent Disorganized Business Ever Witnessed!”

Written on: 30/08/2019 by mikbou (1 review written)

Booking.com HELL or get your life back! As a host: I have never ever seen any business as disorganized and completely incompetent as Booking.com. They do not respond to emails for days and longer, you can spend hours and hours on the phone being hung up on, call dropping, given wrong information, "they don't know", contact guests without your permission - and on the phone again for hours and hours days on end. The way they handle your money is horrid, when… Read Full Review

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Was this review helpful? 5 5
★☆☆☆☆

“Booking.com”

Written on: 21/08/2019 by Goodwinco454 (1 review written)

I made a reservation for one night at the Quality Inn in New Buffalo, MI When we arrived and presented the reservation, the receptionist could not find a reservation for either of us or under the confirmation number. We were lucky that they were not full and were able to give us a room at a price that was lower than Booking.com gave us. I will never use them again… Read Full Review

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Was this review helpful? 3 1
★★★★★

“Salima Marina Hotel Malta What a view from the balcony ”

Written on: 20/08/2019 by Kurasfamily (1 review written)

fantastic views over the marina from large balcony, room was big and comfy and very clean,good food, friendly helpful staff, hotels central location makes it good for getting on the tour buses and ferry to Valetta, plenty of cafes and restaurants on hand, couldnt fault this hotel will be going again next year highly recommended… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“PICTURES ON WEBSITE DONT VAGUELY RESEMBLE THE PROPERTY!”

Written on: 20/08/2019 by Coheni447 (1 review written)

We booked and paid for an executive king suite and arrived to a shoddy, shabby and cramp little hovel with a toilet that didn't even flush. The 'manager' informed us that booking.com do not have updated pictures of the facility and do not liaise with the property so the room that one would assume to be booking is never guaranteed! We were offered a refund but it was late in the day to find another place to sleep so we had no alternative but to spend a night in this hovel. I would suggest that… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“No cancelling a reservation!!”

Written on: 05/08/2019 by Kirkpatrickmm403 (1 review written)

I made a reservation through booking.com but was advised as to the timing of our trip. I called booking.com immediately and was told that even though the reservation was more than a month out, that they would cancel the reservation but would not refund the price. This must be a new way to make money!… Read Full Review

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Was this review helpful? 2 3
★☆☆☆☆

“We recently booked a stay at a historic hotel in...”

Written on: 05/08/2019 by Susanb0803 (1 review written)

We recently booked a stay at a historic hotel in Charleston, S.C. through booking.com. We booked about two months in advance. The rate we were quoted was $150 per night; & we booked for three nights. When we checked in, the hotel charged us $233 per night, plus a plethora of fees which made the room rate $267 per night. We complained but had nothing to stand on because, in all three of the emails booking.com had sent us regarding our reservation, not ONE of them displayed the room rate! Trying… Read Full Review

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★☆☆☆☆

“Terrible experience!!!”

Written on: 30/07/2019 by MarianaNeve (1 review written)

We booked one room at Victorian Guest house in Nelspruit during July 2019. This guesthouse is advertised as a 4 Star guesthouse by Bookings.com and only the good reviews are listed. I would like to know what qualifies as 4-star accommodation under bookings.com because we were so shocked and disgusted with this 1star place. Firstly, the staff could not understand English, and was not at all trained to work with customers. They disagreed with us that we paid in full even after showing them our… Read Full Review

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★☆☆☆☆

“Booking.com is Terrible!”

Written on: 24/07/2019 by Wise252 (1 review written)

They booked us in Arlington, Tx when we asked to be booked in Burbank, Ca. They charged our Debit Card while we were on vacation. They would not give us our money back! We fought with them for 3 days and the hotel. We have over drafts and fees now from our bank. This is not the first time! They always say a Manager will call you tomorrow and no one ever calls. Use Expedia! They've always taken care of any issue immediately! I will never use these people again! They are a nightmare! They mess up… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Prepare to get screwed”

Written on: 22/07/2019 by Hello1952 (1 review written)

Book your room at the price the site says and then find out the cost turns out to be higher... BEWARE?..read ALL THE FINE PRINT if you don't prepare for a difference price then first stated HIRE A LAWYER TO READ ALL THE FINE PRINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never ever use this site to book a room again in my lifetime… Read Full Review

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Was this review helpful? 1 0
★★★★☆

“Good price for a nice hotel”

Written on: 09/07/2019 by Jakiefu (1 review written)

Nothing to say except to check you voucher and what is hotel will offer you, because im surprised that the hotel stuff in marrakesh want to guve ne a samll room different from what i booked… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 07/07/2019 by mbRowe1958 (1 review written)

Terrible, unhelpful company. Avoid using them, bad customer service who don't respond. Rude. Website glitches made mistakes and cost me money… Read Full Review

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