Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
85% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★☆☆☆☆

“No Refund on accommodation cancellation due to car...”

Written on: 30/03/2021 by Breenqp243 (1 review written)

I have not received a refund for accommodation that was cancelled three days prior to my stay due to car break down on trip to Tasmania. The accommodation provider has been excellent emailing booking.com to provide refund, but no response from booking.com! The service from booking.com is very poor and contacting them for response is proving difficult. I suggest you bypass booking.com and deal directly with the accommodation and cut this difficult and uncooperative service provider form the… Read Full Review

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★☆☆☆☆

“Client satisfaction means NOTHING to Booking.com”

Written on: 25/03/2021

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and… Read Full Review

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★☆☆☆☆

“Swiss Star Zurich via Booking.com”

Written on: 28/01/2021 by wkScott50 (1 review written)

I booked one night in Zurich at Swiss Star, and although I put in the correct date, there was a mistake and I confirmed one night on the day after. I have tried to get the Swiss Star Zurich and Booking.com to change this booking. There was a button - to enquire about cancelling of which I selected BUT this cancelled my booking. I have asked for them to reinstate my booking AND they have said sorry but NO and I was charged for it. After 2 weeks, BOTH parties are of no help. AND they think this… Read Full Review

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★☆☆☆☆

“Pandemic caused cancellation”

Written on: 12/11/2020 by brucekline (1 review written)

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via booking.com for May 1, 2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1, 2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 14/07/2020 by Trey444 (1 review written)

Booking.com treat their customers terribly and will charge your account money that is not owed to them. If you have an emergency and need to modify or cancel they will still charge your account even if you try to cancel days prior. Stay away and use hotel.com I will never use them again!!… Read Full Review

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★☆☆☆☆

“Horrible system - double/triple books properties!”

Written on: 16/05/2020 by Chaza1980 (1 review written)

I rented a vacation house at the beach through booking.com I rec'd a confirmation email with confirmation number and all. Week before I went, I was looking at property online and saw it was available. I called and was told that someone else just booked it - I told them I had booked it before the other person and had confirmation number. They said nothing can do besides refund my money. A few hours later I went online and saw property STILL said available. Either system is a wreck or they are… Read Full Review

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★☆☆☆☆

“Very Very Upset”

Written on: 27/03/2020 by GerardoAlvarez (1 review written)

I used Booking.com to book the hotel San Francesco al Monte in Naples Italy for April 2-3, 2020. My trip date started April 4 so we had a day and a half to visit Naples. I booked the rooms Feb 5. My CC was charged Feb 6. As soon as the Coronavirus became a concern I wrote the hotel asking if I could get a refund. They said no but to reach out to the booking company. This going back and forth for over a month became extremely stressful. The booking.com wanted a screenshot of my bank account, A… Read Full Review

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★☆☆☆☆

“Disaster for Veterans”

Written on: 05/03/2020 by kdeagle45 (1 review written)

I booked with booking.com for a trip to Ireland with hotel and rental car. Now, I need to make a change from having 3 people stay at the hotel down to 2 people. It took over 4 1/2 hours just to talk with someone. Now, all they were willing to do is drop the price by 5 EUROs. Ridiculous, I booked this over a month ago, the price should be dropped by 1/3. I still didn't get a chance to change the flight from 3 to 2. I'm a disabled veteran and I would not recommend this agency to any veterans… Read Full Review

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★☆☆☆☆

“Do not use this site”

Written on: 28/01/2020 by Millsr (1 review written)

DO NOT USE THIS SITE THEY ARE NOT TRUTHFUL Booking.com website says you pay upon arrival. NOT TRUE, please run and dont use this site. They will take your credit card number and send it to the hotel for a non refundable no changes reservation. Your credit card will be charged for the full amount immediately by the hotel. REPORT TO THE DEPARTMENT OF CONSUMER AFFAIRS. … Read Full Review

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★☆☆☆☆

“Customer Service ”

Written on: 27/01/2020 by Catalina418 (1 review written)

The phone number for customer service is a hoax. They booked me on the wrong date a on a non refundable room. When I tried to call , I got 20 minutes of automated talking then the it said "Sorry, we are experiencing difficulties at the moment. Call back at a later time. Thank you ." and it hung up . Pretty convenient for a $100 mistake. Stay away from booking .com or make sure you get a room that is refundable, which would only be of the smaller room variety. Any king bed came without a refund… Read Full Review

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★☆☆☆☆

“not recommended”

Written on: 19/01/2020 by Bronson158 (1 review written)

horrible to hosts, doesn't care nothing for the hosts, only their money… Read Full Review

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★☆☆☆☆

“Do not use Booking.com!!! ”

Written on: 30/12/2019 by Keaka (1 review written)

Booking.com is not an advocate for the consumer. It works and gets paid by the advertisers. Awful!! Do not use Booking.com. You will regret it… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“I had booked a apartment using Booking.com, during...”

Written on: 09/12/2019

I had booked a apartment using Booking.com, during booking time, a good apartment at a prominent place was provided and booked it. The same apartment address, phone was as per Booked details email. However when we reached the destination to occupy, they mention that apartment is not available and shown us an alternative apartment which is in a remote location and not worth the price. Be aware of Booking.com and its practices. I lost trust on Booking.com and will NEVER BOOK AGAIN AND WILL NOT… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“12 days to get a refund!!!”

Written on: 05/12/2019 by xtraweld (1 review written)

PLEASE DO NOT USE. THEY CANCELLED MY BOOKING WITH NO NOTICE ACCEPT WHEN WE ARRIVED AT THE HOTEL AND THEY SAID IT WAS CANCELLED. HAD TO RING TO GET MY MONEY BACK THEN HAVE TO WAIT UPTO 12 DAYS TO GET OUR £596 BACK!! ABSOLUTELY DISGUSTING!… Read Full Review

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★☆☆☆☆

“stiched up and no customer service”

Written on: 20/10/2019 by Louis391 (1 review written)

Arrived at hotel in Samos Greece, Hotel had no knowledge of booking, used contact number given,absolutly useless. Had to pay again for Hotel, on return continually contact them but the customer service centre actually hangs up. Do not use this company, you have been warned… Read Full Review

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Was this review helpful? 10 7
★☆☆☆☆

“No refund”

Written on: 14/10/2019 by BigI58 (1 review written)

Watch out when you use booking .com if they use a third party and something is wrong you don't get your money back from bank even if you use a credit card I lost out after using booking .com and still fighting with bank as they don't have any rights to third party's anywhere in world so be warned they will take your money and won't tell you that a third party is involved you have been warned… Read Full Review

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Was this review helpful? 6 3
★☆☆☆☆

“Deceptive listings and terrible customer service!”

Written on: 11/10/2019 by markoblanko (1 review written)

We had a visit from an elderly couple from France last week. They decided it would be nice to take a 2 night trip to Nantucket. We googled "Hotels Nantucket" and found a Booking.com listing for "Nantucket Dream Place", listed under their Top Picks. They booked it. When they arrived they noticed trash and stuff strewn across the yard. When they went inside they were greeted by dirty, disheveled rooms with junk in them, a fridge with rotting meat dripping in it, and they were simply grossed out… Read Full Review

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Was this review helpful? 4 8
★☆☆☆☆

“Never use Booking.com”

Written on: 24/09/2019 by BraylonAlvarez432 (1 review written)

I booked a 'superior, luxury apartment' in Belgrade as part of our honeymoon. The pictures on the booking website were nothing like the property we found ourselves in. It was a disgrace. The bed was placed in a narrow alcove and so you couldn't walk around it. You had to slide out and climb in. The sofa had cigarette burns, the bed linen was threadbare and discoloured. The shower was so narrow that it gave you claustrophobia. Every single fitting was from the lowest quality. It also smelt of… Read Full Review

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★☆☆☆☆

“NO REFUND ON CANCELLATION ON THE SAME DAY”

Written on: 20/09/2019 by dkWren142 (1 review written)

Sent an e-mail to cancel a booking on the same day as the booking it took booking.com a week to notify the hotel, who refused to accept the cancelation, as they had a 48 hour cancelation limit. So I tried to get a refund off booking.com as it was their in-action that caused the loss of the booking money. They did not even respond !… Read Full Review

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★☆☆☆☆

“Most Incompetent Disorganized Business Ever Witnessed!”

Written on: 30/08/2019 by mikbou (1 review written)

Booking.com HELL or get your life back! As a host: I have never ever seen any business as disorganized and completely incompetent as Booking.com. They do not respond to emails for days and longer, you can spend hours and hours on the phone being hung up on, call dropping, given wrong information, "they don't know", contact guests without your permission - and on the phone again for hours and hours days on end. The way they handle your money is horrid, when… Read Full Review

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Was this review helpful? 6 5
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