I booked a one night room on booking.com in vegas only to find out after the payment was made that it was not a hotel at all but rather it was a room in a private home and then and only then was i informed that it was not a hotel. It further said that the house had cats. Well i had a dog that is not friendly to cats so I immediately cancelled the room.  Later I found that booking. com had still charged my for the room. I re-cancelled and let them know that i did not stay their and that i had cancelled. They ignored my communications. I then did a charge back with my bank. However they re charged me again for the room. I did another charge back again but they re charged me yet again. Now my bank will not do a third charge back so i am screwed out of the money that provided me with nothing but a headache and an over charge. warning do not use this site ever.

First and foremost this company has address and contact info in Florida. There is a number but no one can reach them. They mainly operate from India and their customer service is absolutely useless and only offers lip service. I made a flight reservation with connecting flights ! The airline didn’t honor their reservation and said there was change in order. When these people make a reservation for you, you don’t really have a confirmed reservation for the time and date specified, it is matter of luck to have that reservation confirmed if someone drops off for some reason. In that case, the agency may or May not send you confirmation about change in flight Which totally mess up your schedule. I was in Turkey and Turkish Air wouldn’t accept their change in flight I was nervous and I couldn’t even reach their number in India. I had to buy a one way flight for $1300 from Airline to get home and these screw up ( booking .com) wouldn’t want give my money back… In nutshell, don’t trust these Organizations!!!! They give lip service to get you off their back but they never follow through complaint and getting your money back from them… oh, Good luck! I open up a case at credit Berau.

I stayed at Garden City Inn, Murrells Inlet SC. I included pictures and all other items that were asked of me. It was never published. No reason for me to use Booking.com anymore.

I tried booking a hotel stay through Booking.com. The price was shown as £211. I pressed the "Reserve" button & found the the price suddenly increased to £324 without explanation (53%increase) I tried with other accommodation only to find the same results. Why are Booking.com allowed to mislead people with this incorrect pricing. Surely this is illegal not just despicable & immoral.

Sedona Summit has not functioning WIFI in the buildings. They say this is noted on their web page, but it is burred under news and events. The staff first said it would be fixed in a couple hours, then upon further interactions admitted it wouldn't be fixed until January. It is unacceptable to rent expensive suites with no WIFI connection in the 21st century. Additionally, the staff's main concern is selling property to clients not taking care of those who are only renting. I would never stay at a Dimond Resorts property again.

Booking.com clearly spend money marketing and not customer service. Even after my last bad experience I didn't learn and it was so easy to click through the advert and book. What a mistake. I was double booked, only finding out on the morning I was travelling direct from the owner. No contact from booking.com so I had to call to try and rearrange but no luck as the agent had not a clue. Eventually gave up and booked in at an extortionate rate to the only place available nearby to my destination. No apologies or attempt to make up for this Just don't use them!

I had a horrible experience when booking through booking.com: a relative booked and paid for me through booking.com for the Med Airport Hotel (Turkey), when I arrived the hotel claimed not to be able to access the funds and made me pay again after a long and tiresome travel experience. Both the hotel and Med Airport Hotel and booking.com have evaded refunding the money. I would much rather book directly with a hotel.

Mold on ceilings, walls and bathroom. Advertised as non smoking. However, allowed at pool and everywhere other place. Spoke to management, not concerned

I used them a lot as traveller, now I wanted to be a host. Forget about it. The most obnoxious, nasty team of people. I wanted to cancel a booking, they insisted I paid for the guest to find alternative accommodation. They still do even after I terminated contract.... They do not offer individual to let their home in a safe fashion. DON'T USE THEM AS HOST.... DON'T, DON'T, DON'T and for travelling I'll go to Trivago... Ciao booking.com. Most appalling service out there. Ignorant people, telling me they don't abide by any law! Telling me I don't have right of withdrawal, never heard of cooling of period.... Bunch of tugs

The hotel was definitely not what Booking said it would be. It was awful. It did not have what I had specifically asked for. I am handicapped and needed on site parking or assist. There was none. I specifically asked for Breakfast included. There was none. The hotel was absolutely filthy. All areas from every surface in every area. The only one elevator was nasty inside and out. The windows were dirty. There was black mold in the bathroom. There was no stopper in the sink. There was black mold behind the bedside stand at the baseboard where I went to plug in a device. Visible clumps of dust could be seen in many places. There was no coffee maker in the room. There were not enough towels nor any toiletries. MOST ALARMING was the lack of a working smoke alarm. It was beeping occasionally upon our arrival. When I requested it be repaired of replaced a man had someone on his cell phone trying to tell him what to do. With no success, he just decided he would disconnect it and request maintenance repair it in the morning. It kept beeping and he came back and removed the fire alarm. That was Monday evening. We left on Friday. Nobody ever came to replace or repair the smoke alarm. Also there were ants in the room and in the hall.

Mix up with the booking left us wasting many hours per departure. Agree to check in to find we hadn’t been allocated what we expected or the next best option despite assurances. Wait over an hour on phone then cut off then folk promise to phone back and don’t. Hotel blamed Booking.con and still waiting for contact from Booking.com 4 days on with various messages sent.

Booking.com charged me 165 CAD cancelation fees to cancel my booking in OHG Hotel Belleville (I paid 192 CAD for 1 night). The hotel confirmed that the cancelation is free of charge within 24 hours and I canceled before that time and even though booking.com took more than 80% of the booking cost as a cancelation fees. I am writing this to express my dissatisfaction of booking.com customer service who keep me waiting for more than 1 hr and no one answer despite that they mentioned in their site that they have 24/7 sevice which is not true. bad service and bad conditions and I dont advise anyone to use this app or site. Thanks

Booked a room in Omaha for College World Series. Arrived at destination after a 13 hour drive to find the hotel overbooked. Met one other group that shared our fate…they, too, were re-routed to another hotel…not comparable to original site at all. While I cannot definitively identify a villain in this (right now I am blaming myself for using them), I will say booking.com seems to go out of their way to make sure you cannot speak to a live person to express the obvious which is how can you let this happen…ever…and lack the guts to make a customer service rep available to even discuss how this could happen. Never, ever again…ba-bye.

I have not received a refund for accommodation that was cancelled three days prior to my stay due to car break down on trip to Tasmania. The accommodation provider has been excellent emailing booking.com to provide refund, but no response from booking.com! The service from booking.com is very poor and contacting them for response is proving difficult. I suggest you bypass booking.com and deal directly with the accommodation and cut this difficult and uncooperative service provider form the middle of your transactions.

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and matter-of-factly told me I would not be supposed to check in the day after tomorrow, not tomorrow. When I complained to Booking.com, they made him change it back, but then I asked them again to cancel and they still declined, even having understood what kind of a host they were dealing with. I felt like I fell a victim to some gang conspiring against me. Conclusion: client satisfaction means NOTHING to Booking.com!

I booked one night in Zurich at Swiss Star, and although I put in the correct date, there was a mistake and I confirmed one night on the day after. I have tried to get the Swiss Star Zurich and Booking.com to change this booking. There was a button - to enquire about cancelling of which I selected BUT this cancelled my booking. I have asked for them to reinstate my booking AND they have said sorry but NO and I was charged for it. After 2 weeks, BOTH parties are of no help. AND they think this is acceptable...

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via booking.com for May 1, 2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1, 2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were refunded the fees we paid except for booking.com and the Frankfurt Hilton. They insisted it was a no cancel booking so I lose my $102.43. I even asked for a voucher for a future stay rather than a credit to my credit card, but they still said no and kept my money. I decided to dispute the charge via my credit card company and well after the 90 day limit for the booking.com response I got word that Capital One decided booking.com was entitled to the $102.43 due to the pandemic overriding the credit card dispute rules. So I want to congratulate booking.com and the Hilton Garden Inn at the Frankfurt Airport for winning this dispute and I hope they enjoy the full amount of $102.43. I also want to inform them that we have traveled a great deal in the past and once we have a vaccine (soon I understand); we will be traveling a great deal again. We have a daughter and her family living in the UK and we travel there at least once a year. We also average at least 30 days/year on cruise ships. 2021 is also the year we are planning on traveling the USA to take in everything we have yet to see. Naturally there will be many cruise lines, airlines, hotels, and car rentals involved, but sadly we will not be using booking.com or any of the Hilton Hotels or their subsidiaries for these excursions. So again, enjoy the $102.43 you won the right to keep. By the way, Capital One, I opened a new card which allows me to charge in other countries without a conversion fee. Looks like I may not need your card in the future.

Booking.com treat their customers terribly and will charge your account money that is not owed to them. If you have an emergency and need to modify or cancel they will still charge your account even if you try to cancel days prior. Stay away and use hotel.com I will never use them again!!