Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
85% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't use this dreadful company”

Written on: 19/09/2021 by Avidtravelers (1 review written)

Booking.com clearly spend money marketing and not customer service. Even after my last bad experience I didn't learn and it was so easy to click through the advert and book. What a mistake. I was double booked, only finding out on the morning I was travelling direct from the owner. No contact from booking.com so I had to call to try and rearrange but no luck as the agent had not a clue. Eventually gave up and booked in at an extortionate rate to the only place available nearby to my… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Be Careful ”

Written on: 09/09/2021 by AdrienneMcCulloch330 (1 review written)

I had a horrible experience when booking through booking.com: a relative booked and paid for me through booking.com for the Med Airport Hotel (Turkey), when I arrived the hotel claimed not to be able to access the funds and made me pay again after a long and tiresome travel experience. Both the hotel and Med Airport Hotel and booking.com have evaded refunding the money. I would much rather book directly with a hotel… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Stranded in Faversham and sleeping in the car ”

Written on: 26/08/2021 by cece2 (1 review written)

My girlfriend and I booked a romantic getaway in a cosy country cabin. On arrival, the owner informed that booking.com had overbooked our cabin, showing proof, and explaining that she had no additional availability. We spent 2hrs in the car park on the phone with an advisor (mostly on hold) who wasnt able to get his supervisor on the phone. He provided a refund (without our agreement) and wanted an additional payment to book a studio flat in Kent as an alternative. As I explained this was not… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRIBLE EXPERIENCE!”

Written on: 19/08/2021 by DSAND (1 review written)

I used Booking.com and it was a HORRIBLE experience. We booked an All-Inclusive stay at The Betsy Hotel in South Beach weeks before we were to arrive. Since it was a 10-hour drive, we went down early to be there rested when our vacation started. On Sunday evening, less than 24 hours before we were supposed to check in I received an email saying that the reservations were not All-Inclusive as it said on our reservations and if they didn’t hear back from us in 30 minutes the reservation would… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Filthy rooms ”

Written on: 15/08/2021 by rabbitt01469 (1 review written)

Mold on ceilings, walls and bathroom. Advertised as non smoking. However, allowed at pool and everywhere other place. Spoke to management, not concerned… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Most appalling customer service, bullies and ignorant tugs”

Written on: 12/08/2021 by DevanBarnett24 (1 review written)

I used them a lot as traveller, now I wanted to be a host. Forget about it. The most obnoxious, nasty team of people. I wanted to cancel a booking, they insisted I paid for the guest to find alternative accommodation. They still do even after I terminated contract.... They do not offer individual to let their home in a safe fashion. DON'T USE THEM AS HOST.... DON'T, DON'T, DON'T and for travelling I'll go to Trivago... Ciao booking.com. Most appalling service out there. Ignorant people… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“False information”

Written on: 26/07/2021 by DebbieWooldridgeThompson (1 review written)

The hotel was definitely not what Booking said it would be. It was awful. It did not have what I had specifically asked for. I am handicapped and needed on site parking or assist. There was none. I specifically asked for Breakfast included. There was none. The hotel was absolutely filthy. All areas from every surface in every area. The only one elevator was nasty inside and out. The windows were dirty. There was black mold in the bathroom. There was no stopper in the sink. There was black mold… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No care for customer - disingenuous.”

Written on: 19/07/2021 by Robertsjx297 (1 review written)

Mix up with the booking left us wasting many hours per departure. Agree to check in to find we hadn’t been allocated what we expected or the next best option despite assurances. Wait over an hour on phone then cut off then folk promise to phone back and don’t. Hotel blamed Booking.con and still waiting for contact from Booking.com 4 days on with various messages sent… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Paid 165 CAD/night cancelation fees out of 192 CAD/night”

Written on: 11/07/2021 by Aomar (1 review written)

Booking.com charged me 165 CAD cancelation fees to cancel my booking in OHG Hotel Belleville (I paid 192 CAD for 1 night). The hotel confirmed that the cancelation is free of charge within 24 hours and I canceled before that time and even though booking.com took more than 80% of the booking cost as a cancelation fees. I am writing this to express my dissatisfaction of booking.com customer service who keep me waiting for more than 1 hr and no one answer despite that they mentioned in their site… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“What customer service”

Written on: 20/06/2021 by Neveragain222222 (1 review written)

Booked a room in Omaha for College World Series. Arrived at destination after a 13 hour drive to find the hotel overbooked. Met one other group that shared our fate…they, too, were re-routed to another hotel…not comparable to original site at all. While I cannot definitively identify a villain in this (right now I am blaming myself for using them), I will say booking.com seems to go out of their way to make sure you cannot speak to a live person to express the obvious which is how can… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No Refund on accommodation cancellation due to car...”

Written on: 30/03/2021 by Breenqp243 (1 review written)

I have not received a refund for accommodation that was cancelled three days prior to my stay due to car break down on trip to Tasmania. The accommodation provider has been excellent emailing booking.com to provide refund, but no response from booking.com! The service from booking.com is very poor and contacting them for response is proving difficult. I suggest you bypass booking.com and deal directly with the accommodation and cut this difficult and uncooperative service provider form the… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Client satisfaction means NOTHING to Booking.com”

Written on: 25/03/2021

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Swiss Star Zurich via Booking.com”

Written on: 28/01/2021 by wkScott50 (1 review written)

I booked one night in Zurich at Swiss Star, and although I put in the correct date, there was a mistake and I confirmed one night on the day after. I have tried to get the Swiss Star Zurich and Booking.com to change this booking. There was a button - to enquire about cancelling of which I selected BUT this cancelled my booking. I have asked for them to reinstate my booking AND they have said sorry but NO and I was charged for it. After 2 weeks, BOTH parties are of no help. AND they think this… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pandemic caused cancellation”

Written on: 12/11/2020 by brucekline (1 review written)

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via booking.com for May 1, 2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1, 2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Horrible Service”

Written on: 14/07/2020 by Trey444 (1 review written)

Booking.com treat their customers terribly and will charge your account money that is not owed to them. If you have an emergency and need to modify or cancel they will still charge your account even if you try to cancel days prior. Stay away and use hotel.com I will never use them again!!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Horrible system - double/triple books properties!”

Written on: 16/05/2020 by Chaza1980 (1 review written)

I rented a vacation house at the beach through booking.com I rec'd a confirmation email with confirmation number and all. Week before I went, I was looking at property online and saw it was available. I called and was told that someone else just booked it - I told them I had booked it before the other person and had confirmation number. They said nothing can do besides refund my money. A few hours later I went online and saw property STILL said available. Either system is a wreck or they are… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very Very Upset”

Written on: 27/03/2020 by GerardoAlvarez (1 review written)

I used Booking.com to book the hotel San Francesco al Monte in Naples Italy for April 2-3, 2020. My trip date started April 4 so we had a day and a half to visit Naples. I booked the rooms Feb 5. My CC was charged Feb 6. As soon as the Coronavirus became a concern I wrote the hotel asking if I could get a refund. They said no but to reach out to the booking company. This going back and forth for over a month became extremely stressful. The booking.com wanted a screenshot of my bank account, A… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disaster for Veterans”

Written on: 05/03/2020 by kdeagle45 (1 review written)

I booked with booking.com for a trip to Ireland with hotel and rental car. Now, I need to make a change from having 3 people stay at the hotel down to 2 people. It took over 4 1/2 hours just to talk with someone. Now, all they were willing to do is drop the price by 5 EUROs. Ridiculous, I booked this over a month ago, the price should be dropped by 1/3. I still didn't get a chance to change the flight from 3 to 2. I'm a disabled veteran and I would not recommend this agency to any veterans… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use this site”

Written on: 28/01/2020 by Millsr (1 review written)

DO NOT USE THIS SITE THEY ARE NOT TRUTHFUL Booking.com website says you pay upon arrival. NOT TRUE, please run and dont use this site. They will take your credit card number and send it to the hotel for a non refundable no changes reservation. Your credit card will be charged for the full amount immediately by the hotel. REPORT TO THE DEPARTMENT OF CONSUMER AFFAIRS. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer Service ”

Written on: 27/01/2020 by Catalina418 (1 review written)

The phone number for customer service is a hoax. They booked me on the wrong date a on a non refundable room. When I tried to call , I got 20 minutes of automated talking then the it said "Sorry, we are experiencing difficulties at the moment. Call back at a later time. Thank you ." and it hung up . Pretty convenient for a $100 mistake. Stay away from booking .com or make sure you get a room that is refundable, which would only be of the smaller room variety. Any king bed came without a refund… Read Full Review

Report this review
Was this review helpful? 0 0
overview