MyProtein Reviews - www.myprotein.com

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★★☆☆☆
2.1 / 5
23% of users recommend this
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Latest Reviews

★☆☆☆☆

“No dispatch or refund!”

Written on: 17/09/2017 by insulaner (1 review written)

I am waiting since Wednesday 13th to be order dispatched as it was estimated 4 days ago although on their webpage they advertise delivery in 3-4 days. Webpage is inaccurate in following information: -false advertising of shipping rates and times -client is not informed about delays in a timely manner -when I tried to get refund before dispatch they refused to provide that -wrong information about dispatch and delivery times given when completing purchase I am keen in advertising and I have… Read Full Review

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★☆☆☆☆

“Great price - TERRIBLE customer service”

Written on: 24/03/2017 by MiguelMeredith210 (1 review written)

I have used MyProtein for over a year now and have found the products to be good value and quality. However, I recently tried the chocolate vegan protein powder and found that it made my teeth very sensitive almost immediately. When I contacted their customer service they could not have cared less and only after numerous messages did they then ask for the batch code and other order details. Sadly, this made no difference because they then came back with a standard response full of platitudes… Read Full Review

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★★☆☆☆

“Good Prices, Buggy Website, Kafkaian Customer Service”

Written on: 05/05/2015 by Pierre-Alexandre_Sicart (12 reviews written)

[Caveat] I stand by what I write. I don't feel the need to hide behind a handle. Originally, this review started with my real name and a link to a PDF version with links and a screenshot as supportive evidence.  Review Centre removed both. [Caveat.]

I am a food supplement junkie. I started as a student at NYU (MVP Taekwondo 2002), fed my addiction in Taiwan, and brought it back to France. I spend more money on supplements, on a regular basis, than on anything else but food, rent, and combined
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★☆☆☆☆

“Appalling customer service no refund in nearly 2 months”

Written on: 15/01/2015 by lojoho (1 review written)

Really terrible customer service. No communication, a million hoops to jump through to get a refund that still hasn't appeared for an item that never arrived. Here's what happened: My item never arrived. They said they'd send it to another address for me. It still didn't arrive. I called again and they said they couldn't send to a different address so they'd credited my 'myprotein account'. I said no thanks, I want a refund. They de-credited my 'myprotein account' but still no refund… Read Full Review

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★☆☆☆☆

“Appauling customer service, will never use again.”

Written on: 27/06/2014 by Shaynaw303 (1 review written)

I purchased some of their Instant Oats but the order failed with an error. The money was still taken out of my account. I contacted customer service with proof from my Bank that this money had been deducted but they are refusing to do a refund and keep on making excuses, it's been almost 2 weeks now. This was a relatively small order, just imagine if I had spent a hundred or made a huge order, I would seriously be out of pocket! Use them at your own risk. I wil never buy from them again and… Read Full Review

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★☆☆☆☆

“Great products, great price, terrible customer service.”

Written on: 04/06/2014 by JeremyWright (2 reviews written)

I regularly order with Myprotein and spend somewhere between £30 and £50 per month with them but I have had two occasions when I have had to call them both of which have left me feeling like going elsewhere so I feel I should share my experiences. The first was quite a while ago in winter when there was a lot of snow about to cut a long story short my delivery kept not arriving even though the roads were not clear. This went on for about one and a half weeks, so I called up Myprotein to ask… Read Full Review

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★★★★★

“Its getting reeeeally good ... just try it out”

Written on: 21/03/2014

Hey i am using impact whey for more than 2 years and think it has a great quality. I cant understand why people can play for proteinpower 25 Euros per kg so i bought myprotein stuff. I like the taste and help me to feel better after gym. soo Go hard or go home :D … Btw u can use the referer code MP757518 in registration to get 5% discount and u can combine that code later in basket with other ones. So Peace Brahs :* i never made any bad experience with myprotein, so thump up :)… Read Full Review

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Jasoncooke93's Comment

Written on: 23/05/2014

Good Try... Poor Execution! Blatent review from The Hut Group AKA My Protein.

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★★★★☆

“Protein”

Written on: 10/02/2014 by ef2020 (1 review written)

Great protein quality... fast delivery and reasonable price ... Overall quite good... … Read Full Review

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★☆☆☆☆

“Bad product”

Written on: 17/01/2014 by jerrold300 (1 review written)

My mom, 92yo, needs nutrition by pure proteins and maltodestrine. I switch from a well known supplier just to try (honestly because of price). No information on package, no way to know the manufacturer, My mom lost 7 kg (out of 52) in 6 weeks. These products are pure sheet (ee=i)… Read Full Review

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★☆☆☆☆

“no delivery”

Written on: 31/10/2013 by bgeorge (1 review written)

my protein is not able to ship to france!! didn't get my order until today and it hasn't even been shipped since the tracking code isn't working!! i'm very disappointed and think it's the last time i order from this site ordered for 50€ october 23! today october 31 still no sign!! what is this? customer service said it can take up to november 13!!! well i could have walked there to get my package !! for what do i pay delivery? bad bad bad… Read Full Review

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Mattmatt13's Response to bgeorge's Review

Written on: 07/11/2013

Boojur, j'ai commandé début octobre un sachet 1kg de whey vanille framboise(bonne dissolution, gout correct) et je l'ai reçu au bout de 3 jours dans le 13, en espérant que votre problème soit régler d'ici peu, salutations!

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★★★☆☆

“Good value sports nutrition, bad customer service”

Written on: 13/10/2013 by SR1980 (28 reviews written)

Echoing the thoughts of a few of the other reviews on here, I think Myprotein offer good quality and very good value sports nutrition supplements. I order two supplements from them - L Glutamine powder and Omega 3 capsules. I do this because they are the best value supplier I can find, as when it comes to supplements for my sport I have a somewhat limited budget. The products seem of good quality and have certainly helped my performance targets. However - and its a big however - their customer… Read Full Review

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★★★☆☆

“good product poor deliverey”

Written on: 09/10/2013 by partyboi78 (1 review written)

good product poor deliverey… Read Full Review

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★☆☆☆☆

“Great products, shame they use horrendous couriers ”

Written on: 21/08/2013 by kevinphall (1 review written)

Made an order 02aug2013 - the couriers are rude, do not turn up when they say, they keep trying to deliver at the same time but do not turn up when you arrange a day to be in, they fail to show up. This has been going on for 3 weeks, today I have had to demand a refund which took being on hold for over half an hour whilst the agent spoke to supervisors, delivery guys etc. Will not use again… Read Full Review

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★★☆☆☆

“Had better protein”

Written on: 19/08/2013 by d_macdonald_2013 (1 review written)

The whey protein I had was average at best, taste wasnt great and I didnt recover as well with this stuff as i have done with other stuff.. would recommend going to other places for protein… Read Full Review

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★☆☆☆☆

“MYPROTEIN - WHAT A JOKE! MY ADVICE IS TO SHOP AT...”

Written on: 24/05/2013

I HAVE HAD A PROBLEM WITH EVERY ORDER I HAVE EVER MADE WITH MYPROTEIN AND THE CUSTOMER SERVICE IS A JOKE. THE ONLY WAY TO CONTACT THEM IS VIA EMAIL THROUGH THEIR WEBSITE (YOU CANNOT EMAIL DIRECT) AND YOU HAVE TO WAIT AGES FOR A REPLY WHICH IS ALWAYS UNRESOLVED. EVERY TIME THEY GET THE ORDER WRONG YOU HAVE TO WASTE TIME SENDING NUMEROUS EMAILS THROUGH THEIR WEBSITE AND EVENTUALLY OVER WEEKS OR EVEN MONTHS THEY EMAIL YOU A RETURN LABEL WHICH YOU HAVE TO PRINT OUT. THEN YOU HAVE TO FIND A SHOP… Read Full Review

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★☆☆☆☆

“A week later, still no items...”

Written on: 29/04/2013

They may well be Yodel who are at fault, but i'm having a nightmare getting my products from MP at the moment. Ordered a week ago for next day delivery, Yodel didn't show up an tracking doesn't work. They sent another batch, again hasn't turned up and no tracking info. Please be aware that MP use Yodel and as such your items may never get to you. A shame as MP themselves provide great products… Read Full Review

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★☆☆☆☆

“Dreadfull customer service, not worth bothering woth”

Written on: 23/04/2013 by jpsmythe (1 review written)

I have used Myprtein a few times, and while the product seems ok and cheap when you manage to get it you will be in for a nightmare if you have to deal with their customer service. My last order I have had dreadful service from them I paid for next day delivery via DPD. They didn't bother to send it out with them and claimed to use royal mail, they also haven't provided any refund for the extra i paid for postage and provided no evidence of postage with RM, now after waiting 2 weeks I still… Read Full Review

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★☆☆☆☆

“Bad experience and awful customer service”

Written on: 17/04/2013 by Humseper (1 review written)

Decided to try a new supplement dealer, so I decided to give Myprotein a go. I ordered my supplements late february and recieved them about 10 days later which in my oppinion was an ok shipping time. But when I opened the package, 1 kilo of protein was missing. When I read on their Q&A, that they sometimes split up orders in two packages I wondered why they hadn't stated that in the email I got after ordering. When I tried to contact them regarding the matter, it took 5 DAYS before they gave… Read Full Review

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★☆☆☆☆

“No Quality Control or Customer Service”

Written on: 11/04/2013 by ProteinBuyer (1 review written)

I have used Myprotein for many years. A recent Order arrived in my favourite flavour, but it tasted so vile that it is unconsumable, I contacted customer service who requested me to send a sample (at my cost) to them for testing. they then fed back that the product was fine. All other members of my family have now tested it and agreed it is disgusting. This now leads me to believe that Myprotein has no quality control, to release a product for human consumption that is so vastly different from… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 08/04/2013

Dear Sir/Madam, I just wanted to draw your attention to what I consider to be some poor customer service at your company. I am a regular customer of myprotein, however, recently ordered an item which I do not feel was up to standard. After making you aware of this problem and politely requesting a replacement, I was told I would need to pay to send a sample to yourselves. This assumes that I am either wrong or trying to pull a scam which makes no sense as I have ordered the same product… Read Full Review

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