Your Designer Sunglasses - www.yourdesignersunglasses.co.uk

Never use this company!

Ordered replacement arms for my Tiffany & Co sunglasses.

Replacement arms are very poor quality and most definitely not a genuine replacement. Would never use this company or recommend to anyone else. Hopefully Trading Standards will be interested.

Your Designer Sunglasses took from 10/03 to the 02/04 to despatch my item. This is very poor. And I paid £7.95 EXTRA for Express Postage and Packaging.

I have writen the following to the Supplier today:

Hi Your Designer Sunglasses,

Can you please issue a refund for this product as I have not received it yet after almost a month (29 days) since the payment was made to Your Designer Sunglasses. I even paid extra £7.95 for Express Postage and Packing. I have looked on the Royal Mail Tracker and they are not willing to advise on a delivery date as that service was not paid for by the supplier. So I have no timeframe of when this product will be delivered.

Please refund as I will puchase these elsewhere, where a better service will be provided.

Absolutly shocking experience. I ordered spare screws from my Prada Linea sunglasses, which didn’t arrive, 4 weeks later I tried calling their contact number but no use. So I emailed to chase my order, although I received a package the very next day following my email, it was just a bag of random screws, they weren’t specific to Prada, just random (some looked used), not one of them fit and not one of them matched the colour or size that I needed.

I emailed them back to say very disappointed and wanted a refund, but no response from them. I’ve given up now, just wanted to warn others this isn’t the professional business that they may have you believe. Don’t order from them if you can avoid it, I wish I had gone direct to Prada.

Paid £3.95 for a screw and £6.95 for postage!! Package arrived 10 days later, and actually cost £2.06 to post!!! Disgusting customer service. This company is ripping people off with postage costs that are clearly not express delivery.

Forced to pay £7 for "express" delivery, which took almost 3 weeks.

They weren't interested in refunding this charge. Poor, poor service.

WHAT CAN I SAY !! I will never ever shop with YDS again spent over 300 hundred pound on new frames, and what did i get sent ? SPARE PARTS !!! what use are these too me at all ???

After back and forth of Emails i demanded a phone call , there to have the manager known by the name of "JAG" call me and was RUDE! condescending, ARROGANT, talking to the other members of staff shockingly whilst i was still on the phone.. im suprised theres any staff even working there.. After him telling me i didnt have a clue what i was talking about and that i should have been more careful how i placed my order, then to tell me my frames that i DID order were actually DISCONTINUED that i could not be issued a refund!! only exchange....

he then went to put the phone down on me , for me to call back and have a young lady answer the phone, who was so sweet and pleasant and apologised repeatdley for her managers behaviour, this lady helped me out and put my mind at ease for trying to help with the situation, i believe this lady is now on leave, and i have sent emails and emails and noone has replied too me !! I WILL NOT be here on this site again !!..

DO NOT USE BY THE LOOKS OF THINGS AND THESE OTHER REVIEWS THERES NOTHING GOOD ABOUT THIS BUSINESS >> AND THE MANAGER NEEDS TO LEARN HOW TO RESPECT OTHERS AND GET SOME MANNERS !!!!

Replacement " screws" for Designer Sunglasses only £3.99 and the cheapest postal charge is a whopping £6.99!!!!

Unable to comment on the remaining service as ordered today, reluctantly, especially as my sunglasses are not even a year old!

Let's hope they Arrive for if I wanted them recorded delivery, Postal Charges exceeded £10!

They charged my card, then they sent a mail to me stating that my credit card was not able to pass the verification fraud control and that they cannot complete the order by sending me the goods! Still the card is not refunded with the amount! I'm still trying to find out if it's an actual legal website. Now I'm about to call the National Crime Agency of UK

Definitely stay away from them, I doubt also about the reviews on the internet, maybe they're fake too, submitted by them

I've ordered a sunglasses arms on January 7th and received the order confirmation same day. So far there is no update and I have no idea whether it has been shipped or not.

Five days backs I sent an email inquiring about the status pf the order and no one replied – this is not acceptable!

Ordered replacement screws for my Ray Ban sunglasses.

Delivery is touted as express delivery for which you pay £6.95. Items were dispatched 2nd Class Royal Mail.

False advertising which leave a bad taste in the mouth. Essentially they are pocketing £6 more than the 2 nd class stamp costs but leading you to believe it is an express service. Pittyfull!