written by Bubbles80 on 10/06/2023
9 minutes ago NEW Absolutely brilliant service @Fowlers. We were so happy with the great customer service in your Honda Department! Representatives are a credit to your company!! Loved the atmosphere in the department. No pressure sales just a really chilled relaxed environment. Nothing was to much trouble they fully explained everything to us in great detail. I would definitely highly recommend them. If you want a Honda then these guys are fantastic and knowledgeable. If I could give more Stars then I would!!! Thank you both great guy's!
written by Stevieb500 on 05/04/2022
KTM Duke 125 cc (21 plate <550 miles on the clock) was booked in for Warranty work by my Dealer as Fowler's were the approved servicing agent in my area. Dropped the bike off Saturday morning for 0830 booking on the Monday. Monday called at 1630 to say couldn't find the problem and had only tested the bike up to 60mph, I asked why not 70 as per the top national speed limit (should point out bike was in for struggling to hit 60-70 mph), her reply was "we don't have time to ride around everywhere" and then tried to hard sell me on the service as the light was on, 15 minutes of hard sell before she would accept I already had it booked in elsewhere I was told I had to "come and get it now as we don't have unlimited storage". I promptly reminded her they shut at 1700 and she had just wasted 15 minutes trying to bully me into an overpriced filter and oil change basically. She huffed down the phone at me as I wouldn't tell her where I was getting it serviced and we agreed an 0830 pick up the next morning, advising her it had to be ready as I started work ar 0900. Rocked up promptly at 0820, 2nd in the door and signed for and collected keys with a "bike is ready and waiting at the workshop" so off I went. After trying to give me 2 other KTM's that weren't mine and after 20 mins of looking confused mechanic admits he is not sure where it is and goes back into the workshop to look. I literally watched him through the open doors as he drags my bike out of a corner by the rear light cluster and brings it to me. I asked where the handover paperwork and inspection is and he just stares at me as if I asked him to mug his gran. Before I can say another word he turns around and walks back into the workshop closing the doors. I ride it the 10 mins to the office secure parking and get a proper look at it to find multiple pressure cracks around the rear cluster where he lifted and pulled on it. Take photos and call my dealer who record and advise me to report to Fowlers ASAP so call it in with a promise of a Service Manager call back which comes after nearly a week. As agreed send photo in and statement given over the phone (which I conveniently recorded). 2 weeks later and zero communication from the Service Manager not even a courtesy confirmation of receipt email. Zero Customer Service, Zero Customer Care, Zero Communications Skills, Zero acceptance of blame accident or not EQUALS instead of replacing a light cluster at a few quid a small claims for criminal damage through wilful negligence is the path. Fowlers I was warned about you by lots of people and they were ALL correct.
written by Aguirrekc480 on 13/08/2021
Most probably the worst service department I have ever had the misfortune to use. Compleley incompetent and charges way to high. I will be taking them to small claims court.
written by Dianec21 on 07/08/2021
I was in the area recently on route to Devon from Durham, and hit a tree branch in the road. Popped into fowler's for them to check out the engine management light/problem. They fitted me in there and then, replaced a broken rear bearing X2. Did a full check of bike all signed off as safe to carry on my holiday. Special mention to the guy who worked through his lunch to get my bike sorted. (Otherwise a six week waiting list) Carried on my holiday in Devon. Much appreciated. Thank you very much
written by supermscoots on 17/02/2021
No respect for customers property. Destroyed my Son's almost new Honda 125 with 3k on it worth £3,500. AA dropped it off for minor electrical repair under warranty but after waiting for over 3 month's we got a call to say it was ready but had to pay near on £800 as honda wouldn't repair it under warranty! After paying we were taken outside the workshop to be shown a pile of rusty scrap these swines had left it outside in 100 or more bits all over a bad winter not covered up etc. After complaining we were man handled out of the site as Fowlers then and now deniy any wrong doing? there were many parts missing including the seat and tank! The rusty scrap was sold for £50. Up to this point me and our family and friends had bought dozens of bikes & items by me but never again. Total lack of regard for peoples property. Manager called me after another posting about this but showed no interest etc. Dont trust them with you pride and Joy! Old Mr Fowler at stPauls depot would never have treated me or my family in this way! Still biking
written by andytriumph800XRt on 01/01/2021
I bought a triumph 800 XRt from Fowlers Motorcycles in Bristol just before Christmas. I dealt with a salesman in the Triumph department. I found him to have a nice relaxed approach yet does not lose focus on the sale or the customer experience. During the sales process he had to call me back many times to confirm details and paperwork which is normal in any sales process. The times he said he would call me he did. He also made every extra effort to get the bike ready for courier collection on Christmas Eve and as we know Covid has made things difficult but he managed it. At final point of sale he said to me he would call me on the 31st to see how I was getting on with the new bike and a courtesy call follow-up. He did indeed call on the 31st as promised. He is the kind of sales guy I like to deal with as he listens to what the customer wants and does not get on with a load of sales blurb. Some people need the sales blurb and that’s fine too but my point here is that he quickly assesses who he is selling to and knows how much additional information they need if any. He knows his product, is an asset to Fowlers business and is a pleasure to do deal with. Thank you to him... regards.
written by wtMcWilliams470 on 16/12/2020
Awful after sales service from jobs not done correctly. I would avoid using this place at all costs! Incompetent service manager doesn’t help . Management need to stop trying to protect him and get someone that knows the business and how to look after customers so they return ! Talk to your own staff, as many agree and have told me their thoughts so if a customer knows then surely senior management know !! Terrible and dangerous work done to our bike. Avoid !
written by Lukaq428 on 06/08/2018
I purchased a 1 year old KTM 1290 x staff Bike.after only a couple of rides I decided to change oil even though it said 4 k I until service. It was like tar more like it came out of a Diesel engine. Pads on rear are shot. Tire had about two hundred miles left on it and rear disc well rusty and worn. Fowlers not interested and to be fair I should not have brought it. However I thought it would be sound given big company etc etc. Took me 3 months to get petrol cap changed and I am still waiting for an owners manual from them. BE CAREFUL Big company does not mean anything in the race to turn over bikes. The girls on reception are outstNfing and very helpful. The Ktm sales team won’t be seeing me again!! Disappointed.
written by Millsiv366 on 03/03/2018
I had the sad misfortune to have to deal with someone from this company. Absolutely not a clue about customer service in fact down right rude! Doesn’t call you back, does nothing about your enquiry and everything was a hassle to him. I went somewhere else with my money and nothing was to much hassle. I was even huffed at on the phone by The staff.. Idiot put me on hold (so he thought) and spoke with another member of staff who said just tell them to f off. Take your money else where people I promise you won’t regret it. People want pleasure when spending thousands your are rude, a Ballocks sales person and I knew more about the bike than he did. USELESS ALL OF YOU.
written by Bristolbrad4 on 07/03/2017
After buying a brand new motor cycle at the end of 2015 I was disappointed on collection to have found three points of damage to the supposedly brand new bike. After being promised it would be fully dealt with I did drive my bike away that day. Only one matter was ever resolved despite phone calls and calling into the garage to try and follow up! The short story if you are daft enough to buy a bike from this garage is do not take it away unless you are 100 percent happy with it. After you leave the garage they have your money and are not interested at all in fulfilling any promise to rectify issues. They just say what they want you to hear to shift the bike !
written by JasperGunn148 on 16/02/2017
Bought my lovely Tiger sport here. This went fairly well, except the panniers weren't assembled properly (had to fix them myself in the end as Fowl-up failed to), and a bar end fell off after a couple of hundred miles (obviously not tightened when they installed the heated grips). Oh, and the screen was scratched (I didn't notice this at first, so let it go). First service went smoothly, apart from a missing rubber tank spacer (was there when I took it in). Failers eventually replaced it (after several months and once trying to replace the wrong part). I had hand guards fitted. Checked the bar ends straight after; one was completely loose. Taking the fairing off to replace the spacer, I found a nut missing ( it was there before. The spacer, the nut and the panniers were irritating rather than dangerous, though the loose bar ends were seriously dangerous (the one that fell off did so on the motorway - imagine that going through your windscreen at 90 mph). I suspect the key jobs are done by competent mechanics (some are good), but this level of incompetence is beyond belief. Never again.
written by Salma310 on 27/01/2017
Phoned on 25/01/17 to enquire about a complete rear wheel for my Guzzi Stelvio and unbelievably the first thing to come out of the young lads mouth in the parts department after my request was a lecture that I shouldn't be using a hands free Bluetooth phone whilst driving. The bare faced cheek of it! Perfectly legal and none of his business. I hung up immediately. Needless to say I will never use or recommend this shop again whilst it employs arrogant and presumptuous staff.
Written on: 14/03/2017
Thank you for taking the time to complete a review relating to your recent experience. To ensure the correct parts information is provided for any bike, Fowlers staff will request a full VIN number, which is usually a 17-digit number. Because this company has a duty of care to its callers, we need to have due regard to the safety of both the callers and other road users. With the length of the VIN number, if we were to ask the caller to read this out over the phone when driving or riding, it would mean taking his/her eyes off the road for an unacceptable period of time. Furthermore, should the call continue to the point of purchase, the caller would be required to supply the 16-digit number from their payment card. For reasons of safety, therefore, Fowlers has adopted a policy of requesting anyone driving to call back at a time when they are no longer in transit, even when using a legal blue tooth device. If, however, you found the manner in which this policy was explained to be arrogant, we would like to extend our sincere apologies to you. Please be assured this policy is based purely upon health and safety concerns.
Written on: 14/03/2017
Really?....My problem is with the arrogant, rude, presumptuous staff and you pull the safety speech on me.
For the record, i know the exact part number I want because i have been trying to source it for some time and so have no need for VIN numbers and if by some miracle you had it in stock I would have paid for it there and then as I was almost home. What I won't tolerate is someone representing a company on the end of the phone dicatating what I should or should not be doing as they see fit.
Read the reviews, not a great place to shop is it...
written by Genesis777jim on 10/09/2016
Shabby cheap mail delivery. No parts refunded due to break of contractors. If you are trade go elsewhere
written by MelinaTemple on 23/08/2016
My bike was a little over due a service and had been damaged, booked in for service and repairs, took over a week to sort out. Collected bike I thought all was well, my clutch cable had been frayed, no idea how as it was'nt like this when I had taken it in, yet on the service tick off form it says all ok, clearly not. Had rear pads fitted and now when I press the rear brake they are very sticky! The brake light will stay on unless i kick up the pedal! Very poor. Will not return. Sad really as i have been a customer for quite some years and purchased a few good bikes. They need a great kick up the a**
written by CristalMartin on 11/05/2016
Pop in there last Saturday to get a qoute on new motorbike clothing after a accident for insurance clame had to pay £5.00 for them to process and send E Mail witch would be refunded when I purched new gear 4 days later two phone calls and still no qoute looked at Honda cb500x for replacement bike don't think I'll be buying it there
written by Whitaker1992 on 11/07/2015
All I can say is Rubbish, gave me a trade in value for my bike and put it on paper then dropped the price by £1000 when I wanted to go ahead with the deal, said that they got the wrong model even though they confirmed the model and year of bike, then when I tried to buy the bike without the trade in they wouldn't return my calls or answer my e-mails !!! it's no wonder they get poor reviews !!! They should be called FOULers !
written by LailahHunt on 04/05/2015
Following on from my last review, it is now two weeks since I booked my vespa into Fowlers. Still no calls from them, I called today to be told they have nothing to tell me and someone will call me on bank holiday Monday. well watch this space! my scooter is still under warranty but I wish it actually wasn't so that I could pay someone else for decent service. never again!
Written on: 09/06/2015
Hi,
Please accept our apologies for the lack of communication. Chris Wellington (Service Manager), would like to investigate your comments further. Please contact him to discuss the full details of your experience.
Regards
Fowlers of Bristol
Written on: 25/07/2015
He knows the details, it's now 3 months later and still no scooter!
written by Izzy1968 on 28/04/2015
had this dealer to wire my Tom Tom rider to my bike, I have a 5 month old tiger 800, yesturday I couldn't start my bike, battery completely flat, I phoned fowlers and they told me to return bike in a months time, after speaking to another triumph dealer, it loosks like sat nav has been wired up in correctly, I now have to trav over 200 miles to get repaired, will never use this dealer again & would never recommend. I am touring Scotland in 2 weeks , so I can't wait 4 weeks to take bike back to fowlers for repair, was told by fowlers yesturday that they are too busy so that's why they can't look at my bike for 4 weeks. Not good.
Written on: 09/06/2015
Hi,
Fowlers are very sorry to hear about your experience.
Chris Wellington (Service Manager), would like to discuss your comments with you, this will enable him to offer you his personal apologies and also investigate your experience further.
Please contact him.
Regards
Fowlers of Bristol
written by ScooterMan007 on 24/04/2015
I purchased a Vespa GTS 125 in October 2013, within days I noticed that it would stall after a couple of miles of riding, to cut a long story short after taking it back to Fowlers on several occasions we are now in 2015 and the problem still persists! This week I booked it in 21/04/15 as there was a loud ticking noise which I thought may have been an exhaust problem, I booked it in on the day and waited for three hours for them to tell me they hadn't found the problem and I would have to leave it with them as they suspected it was an engine problem. I phone back at the end of the day on the 22nd to be told they hadn't looked at it yet, to cut another long story short it is now the 24th (3 days) and still no joy, I have had to phone THEM for updates and meanwhile I'm struggling to get to work. Aftersales is poor, If only i'd known I would have purchased from elsewhere.
Written on: 09/06/2015
Hi,
Chris Wellington (Service Manager) is currently in regular contact with this customer, whilst a warranty repair is being authorised and completed. A courtesy bike has been supplied to the customer to assist him with his commuting in the meantime.
Regards
Fowlers of Bristol
written by MOGGYMORRIS on 15/04/2015
I brought a Brand New VESPA GTS300 yesterday afternoon (Tuesday 14th April 2015) The scooter had not been well cleaned. The salesman had to remove some type of manufacturers Wax Oil protection off the bodywork. It also had plastic film on the transmission case! The bike broke down, the same day, on my way home with; a. Excessive vibration to front wheel/ suspension and poor handling. b. Loss of power 55mpg max up hill (with a 300cc engine?!). c. A high pitch whining noise from the engine. d. The Vespa logo has fallen off the engine transmission cover. I was advised by the Fowlers Sales Manager that, "You have broken down too far from Fowlers to send out our recovery van" . "Because of the distance of your home from Fowlers I recommend you phone Piaggio recovery on 08005870671 and get it taken to your nearest Vespa Dealers". "I recommend you do not drive the scooter home". The Vespa does not appear to have been assembled correctly before Sale. the lady from Fowlers asked me "What would you like us to do"? I would like Fowlers to collect the scooter and a full refund.
Written on: 04/06/2015
Dear MoggyMorris,
Due to geographical difficulties and the time of day, we were unable to send the recovery van to you. This is why you were given the Piaggio Recovery number which was the best option available. The bike has since been collected and the matter concluded to your full satisfaction.
Regards
Fowlers of Bristol
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Lt04's Comment
Written on: 08/03/2018
I wish I'd read this review before sending my bike to Fowlers.
The service department don't seem to communicate with each other, I had a phone call to say my bike is ready to collect, and when I went to collect it they said they were still working on it and didn't know why I had received the phone call.
Where do you send your bike now?, I'd love to know as I'm definitely not using them again, they are totally useless.