Simply Business Reviews - www.simplybusiness.co.uk

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★★☆☆☆

“Can't wait to get your money”

Written on: 14/12/2016 by 161Ballard (1 review written)

These lot love a good cold call. However, they're not so eager to communicate once they have your money. Having purchased a policy online, one would expect to receive the policy documents fairly swiftly. Apparently not. Annoying when you need them to procure a contract and are eager to get the ball rolling as quickly as possible. I've been told to expect a response within 48 hours... But let's face it, insurance is just legalised extortion and these are some of the cheapest 'hoods' around - at… Read Full Review

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★★☆☆☆

“Highly un-professional people in customer care centre”

Written on: 09/01/2015 by sansin (10 reviews written)

I had issues with them while buying policy in May 2014. People are very unorganised and arrogant. Somehow I managed and continued with them. After 8 months when I had some amendment to do and called them spent 45 minutes on phone and they said we will call you back as our system is running slow. I kept waiting for their call back and no answer. I called them again and they again started asking me again same details which I gave 2 days back and requested them to record everything so that I don't… Read Full Review

Simplybusiness's Response to sansin's Review

Written on: 04/08/2015

Hi,

It's really concerning to come across this review. I'd love to be able to look into this thoroughly and see why you've had such a difficult review. If you could email then I'll investigate this asap.

Thanks,
Bonny, Community Manager.

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★★☆☆☆

“mis selling”

Written on: 12/08/2014 by 365McCleary (1 review written)

get you to recomend friends both get £25 but no cheques arrive stay clear… Read Full Review

Simplybusiness's Comment

Written on: 21/08/2014

Hello

Thank you for taking the time to feedback to us. I'm sorry you haven't yet received your cheque, we have experienced a few problems with the scheme recently. I'm unable to view any of your details however if you email me at the address below, I'll send your cheque straight out to you.

referafriend (at) simplybusiness (dot) co (dot) uk

Regards

Kristina
Customer Loyalty

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★★☆☆☆

“Gas Boiler Repair-STILL WAITING”

Written on: 18/02/2014 by Spligit (1 review written)

NOW INTO THIRD WEEK OF WAITING WITH NO HOT WATER NOR HEATING. They sent boiler engineers, to evaluate why my boiler was not working. After me chasing Simply Business several times they eventually said contractor stated it needed new circuit board but were too busy to give costing. Last Friday I suggested they get new contractor. It is now Tuesday morning and (having found out who the new contractor is) I have had to get them to contact Simply Business direct. Rarely do Simply Business call me… Read Full Review

Simplybusiness's Response to Spligit's Review

Written on: 21/08/2014

Hello

I'm truly very sorry to hear that your emergency breakdown cover wasn't as you expected, and I'd like to let you know that this wasn't our intention. I hope your boiler was fixed for you and is now working soundly, however if you need to contact us and have any outstanding issues please get in touch.

Kind Regards

Kristina
Customer Loyalty

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★★☆☆☆

“Disappointing!”

Written on: 27/12/2013 by jasondunlop (26 reviews written)

Im currently insured with simplybusiness but i will not be renewing! Took me months to receive my discount payment for purchasing via vistaprint! I had to send at least six e-mails and was told on several occasions by e-mail and phone call that payment would be sent. Eventually it turned up but by that stage any confidence i may have had in the company evaporated! This was purely principle and not about the discount payment & it made me think what they would be like if i had to make a claim! I… Read Full Review

Simplybusiness's Response to jasondunlop's Review

Written on: 21/08/2014

Hi, we try to make sure all our discounts are sent out on time all the time, however I appreciate that 2 months is a long time to wait.

Regarding the Vistaprint offer, we ask that you are on cover for a minimum of 30 days before we send the cheque but due to postage and packaging times, this can take up to 6 weeks to arrive. Please be assured that the majority of our discounts arrive on-time as planned however mistakes do very occasionally happen.

I hope that helps but if you have any further questions, please get in touch with our social team and we'll be happy to help!

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