Simply Business Reviews - www.simplybusiness.co.uk

★☆☆☆☆
1.3 / 5
3% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Simply Business www.simplybusiness.co.uk - Ask a question now

Media Gallery for Simply Business www.simplybusiness.co.uk

Simply Business www.simplybusiness.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible company stay well clear please”

Written on: 22/02/2019 by Faz-123 (1 review written)

They got me insurance on their panel with Ageas. They refused a potential claim and were messing me about. Then I heard on the new that Ageas was goimg into liquidation and still decided to renew my policey with them automatically..?? Absolute CONNS for your sanity please steer clear of simply business.I will ve writing to the FCA… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Tricked into buying second landlord insurance from SB”

Written on: 26/10/2017 by SueSHSlater (1 review written)

In Aug 2017 Simply Business agreed to send me a cheque for £25 if I took up a second landord insurance with them which I did. Two months later there is still no sign of the cheque. After complaining 3 weeks ago, I had their manager contacted me directly and apologised, etc. and promised it will be resolved but so far, still no progress to date. According to the manager, it's only a £25 cheque. But to me, it's more than that - it is a matter of trust. If SB cannot resolve a simple matter of a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Experience. Steer well clear”

Written on: 18/08/2017 by prodg1 (1 review written)

Have twice renewed policy and taken money from my credit card without any warning. They say they sent emails but absolutely not. Premium has almost doubled in 2 years. Can't download the policy documents from their website and still waiting for them to do something about it .I am now going to approach my credit card provider to see what can be done to stop them taking further payments from my cradit card account… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Simply Business Landlord Insurance”

Written on: 22/04/2017

Despite the name, they are simply brokers. Buggers raised premium from first year £250 to 350 for no reason. Auto-renewal,screw customers and I was too busy to see it due to a court case. Lousy cancellation terms as well. Use Direct Line...only £220… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dumped by Strictly Business!”

Written on: 19/03/2017 by samfoster31 (1 review written)

I was recently dumped by this bunch following six years claims free business partnership. They dumped me because I am a self-employed archery instructor. The name of my micro-business is: [email protected] The clue is in the name. PILLOCKS! I would certainly cross the street to avoid this lot in the future! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Money Taken Fraudulently From My Account.”

Written on: 07/03/2017 by geoffbutcher (3 reviews written)

Be very careful. At point of review this company simply takes the money from your account. I asked several times for them not to do this, but this morning I notice they have taken £116.23... How dare they? Now starts the inevitable fight to get it returned... … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Money Taken Fraudulently From My Account.”

Written on: 07/03/2017 by geoffbutcher (3 reviews written)

Be very careful. At point of review this company simply takes the money from your account. I asked several times for them not to do this, but this morning I notice they have taken £116.23... How dare they? Now starts the inevitable fight to get it returned... … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“CANCELLED PRIOR TO RENEWAL BUT THEY STILL TOOK THE MONIES”

Written on: 12/01/2017

Perhaps this is the only way to get a reply!!!! E-mailed to cancel my insurance on a property I no longer own prior to renewal date. Sadly the monies were still removed from my bank account. I have contacted twice since - WITH NO RESPONSE. The customer care is appalling they need to stop stroking your own egos and start listening and communicating with their customers… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Can't wait to get your money”

Written on: 14/12/2016 by 161Ballard (1 review written)

These lot love a good cold call. However, they're not so eager to communicate once they have your money. Having purchased a policy online, one would expect to receive the policy documents fairly swiftly. Apparently not. Annoying when you need them to procure a contract and are eager to get the ball rolling as quickly as possible. I've been told to expect a response within 48 hours... But let's face it, insurance is just legalised extortion and these are some of the cheapest 'hoods' around - at… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Simply useless”

Written on: 19/11/2016 by Vince77 (2 reviews written)

After being with them for 5 years with very little contact I needed to upgrade my public liability cover. After god knows how many irritatingly unhelpful phone calls as no responses to my emails they cancelled my policy! A friend recommended me to a more professional company. They sorted it all out very professionally via email in one day with straight forward questions at a very competitive price and I am now fully insured again. Just how and why this firm made such a mess of a straight… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID AVOID. AVOID”

Written on: 30/09/2016 by I-hate-con-merchants (2 reviews written)

Took out a land lord insurance with them last year, though their quote was not competitive, things seems to be ok, however 3 weeks before the renewal date received their renewal quote which has increased 50% so told them that I shall not be renewing my policy. Nine days before the current policy expire they emailed to thank me for renewing my policy with them, I replied to their email telling them in no uncertain term that I do not want to renew my policy with them. Two days later they stole… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Will not insure our business as £400 000 too high”

Written on: 11/08/2016 by Baldwin1953 (1 review written)

Tried to get a quote for buildings insurance for my business. They said they could not do it as our turnover was too high! They should rename themselves Simply very very small business… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sadly after a couple of years of generally good...”

Written on: 10/08/2016 by paulenew (36 reviews written)

Sadly after a couple of years of generally good experiences with Simply Business, I've just been stung by their automatic renewal sham - 25% increase in premium followed by theft of the money from my account 9 days before the policy was due to renew. No quote, no reminder. Company had no interest in resolving the matter, so fraudulent payment claim put in with my bank to recover the money. As a heads up for anyone else dealing with this unpleasant excuse of a company - you can permanently… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“run away from this company”

Written on: 08/07/2016 by Leonelb1967 (1 review written)

took this out for kitchen fitting had an olive that leaked guess what i am not covered have had insurances for over 30 years made my FIRST ever claim just like a chocolate tea pot… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pointless getting landlord insurance with them!”

Written on: 05/07/2016 by obGalloway345 (1 review written)

You pay your money and expect to be insured. Well Simply Business aren’t in the business of ever paying out. And refunds? also another no no. They will fleece you unethically, despite no claims being paid out, and give you a comical refund offer, when compared to the cost of the annual policy already paid out, and that the policy has been in force for only 3 months. They are a joke, would never do business with them again. Some staff are polite, but the lady I just spoke to needs to go on a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Overpriced and poor service”

Written on: 18/03/2016 by 345Wright (1 review written)

As an IT Contractor I have used Simply Business to provide my liability insurance for the last 3 years. Initially I was happy but their price has jumped up at each renewal and I found that a friend was getting the same service from another provider at a fraction of the cost. When my renewal came around this year (with a big jump in price yet again) I tried to follow the process they described to cancel the automatic renewal. This process failed and left me completely unable cancel or see any… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pest Control Insurance "for pest controllers" ”

Written on: 05/03/2016 by 117McClure (1 review written)

So I filled in all the questions on their website to get some quotes & the following day recieved a phone call to ask more information about "harmfull waste" which I informed the plesant guy on the phone was only going to be poisoned pests or un palletable rodenticides (due to slugs & slails making a mess of the wax blocks), the guy then had to speak to someone else to find out if they covered for that & he came back to me saying they could not offer quotes. They are blatently "falsely… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE: Said Barclay's twice refused to accept refund...”

Written on: 28/08/2015 by 1976Ferguson (1 review written)

I 'phoned Simply Business for a refund of £299 to my account for a contract for garden worker insurance starting in one week's time. This was a renewal not requested and not needed. SB took this money a day or two before. 1st phone call to SB: "Bank is refusing payment by us for refund into your account" I said I would contact Barclay's. 2nd phone call to my Bank: Barclay's said: "We never refuse payments into an account" 3rd phone call to SB: Customer services said they would telephone me… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Be very wary if you need to cancel”

Written on: 29/06/2015 by jrsteeve (3 reviews written)

Their terms and conditions are quite well hidden, so should you need to amend/cancel your policy it'll cost you! I needed to add additional premises to the policy, their pricing was double that of AXA, so I cancelled. I had 4 months remaining on the policy but am apparently due absolutely nothing back, they keep the lot. Beware!… Read Full Review

Simplybusiness's Response to jrsteeve's Review

Written on: 04/08/2015

Hi,

Thanks for taking the time to leave us this feedback. Apologies that you feel that way. We try to make our cancellation terms as clear as possible, but if you feel this wasn't the case I do apologise.

I'd love to look into this further for you, and see why you wasn't made fully aware of our terms. I appreciate that when you buy a policy there's a lot to take in.

If you could email then I'll investigate this asap.

Thanks,
Bonny, Community Manager.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Sold wrong insurance dismissed any responsibility.”

Written on: 26/03/2015 by wjMorgan1974 (1 review written)

I went through on line following the correct procedure, clicking on Professional Indemnity Insurance. Got Public Liabilty Insurance. Later told they do not cover my Profession but this did not appear online.I cannot see that it is my responsibility as a lay person to realise that I was not being sold PI, have they not heard of PPI being mis-sold. Same miss-selling happening today. Have not changed anything or said they will look into it. No responsibility whatsoever. Furth cannot leave a… Read Full Review

Simplybusiness's Comment

Written on: 12/05/2015

Hi,

Thanks for feeding this back, and apologies for a delayed response - we use another review site for the vast majority of our feedback.

I'd like to be able to rectify this for you as soon as possible - this is not the way we wish to treat our customers.

If you could email us we can look into this for you.

Thanks,
Bonny.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview