Crystal Ski Reviews - www.crystalski.co.uk

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Latest Reviews

★☆☆☆☆

“HORRIBLE WINTER BREAK ”

Written on: 23/03/2020 by sheilaks123 (1 review written)

I am writing in response to our ski package in February. We contacted Ski Swift/Crystal Ski in October to book for February break. I told the representative we were an American family of six with kids ages 15, 14, 12, and 10. We asked for ski in/ ski out, a pool, nice restaurant and evening activities. We were very dissatisfied with our resort (Niege et Ciel) upon arrival. We didn’t get any of these things with Niege et Ciel. First, when we arrived there was no one from Ski Swift or… Read Full Review

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★☆☆☆☆

“Ruined Our Trip at The last minute ”

Written on: 09/01/2020 by garymac1999 (1 review written)

After using Crystal Ski for over 7 Years I have no choice in sharing my experience. What an absolute Poor Customer. We are a party of 9 friends that do 2-3 or sometimes 4 trips per season. 4 of us live in Manchester & 5 live in Brighton so we always have to call into crystal to sort out the odd man booking. This is our second trip this season & I have to say that Crystal Ski have truly ruined our this for us. We were emailed days ago by Crystal saying that they have changed the size of the… Read Full Review

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★☆☆☆☆

“Never Again!!”

Written on: 20/03/2019 by KathyAB21 (1 review written)

Our seats on plane deliberately allocated apart when we went to check in online. When I tried to move our 2 seats together they wanted to charge us more money! Rep service more or less non existent. No reps on coach either way. Multiple stops on coach, some people missed their stop as driver spoke minimal English. 40 min late picked up on way back, no communication to inform of us of delay, chaos and confusion on bus as no rep..further delayed en route due to lack of ability of driver to… Read Full Review

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★☆☆☆☆

“Crystal sell family apartment in half term above a...”

Written on: 13/03/2019

Having written twice to Crystal since February half term we have no response to our complaint and so I felt that customers need to understand how little Crystal care about them once the holiday is over. We had read one bad review about the apartment we were booked in during half term week in Val D'Isere which stated that on no account should customers book on the first floor because of the pounding music from the night club below. We requested rooms high and at the back of the block. On arrival… Read Full Review

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★☆☆☆☆

“Your loss crystal....”

Written on: 08/01/2019 by Millerlw140 (1 review written)

Phoned up recently with money to spend and willing to spend it on a Crystal ski holiday. Very poor customer service from an extremely distinterested and unhelpful member of staff who quite clearly wanted me off the phone and not bothering him. Therefore - no money coming your way crystal ski, your loss as I took my business to a competitor who had customer service staff who actually valued me and my hard earned money,Shame on you crystal - get your staff sorted out. Official complaint been… Read Full Review

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★☆☆☆☆

“Never travel with crystal”

Written on: 27/03/2018 by Nekane12 (1 review written)

I recently went on a crystal holiday my mistake was it was the second time & I really shouldn’t have bothered as the first holiday was awful. Never saw a rep after we arrived at the hotel, not even on the coach back to the airport. Food in hotel was awful & rep did nothing. I was hoping they had got better but I’m sad to say they were worse. Never will I go on another crystal holiday & I advise everybody to steer clear… Read Full Review

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★☆☆☆☆

“Avoid is my advice.”

Written on: 22/03/2018 by EdwinUnderwood (1 review written)

They just don't care. Take your money and then ignore you when it goes wrong. Lie about everything… Read Full Review

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★☆☆☆☆

“complete shambles”

Written on: 11/03/2018 by 118Marshall (1 review written)

On previous ski holidays with crystal the rep would meet with each group on arrival and transfer between the airport and resort to discuss items such as activities/ski hire/ski lessons etc. This was the first time, and very much to my surprise, that the rep didn’t introduce themselves to us on the bus. Our first interaction was when we arrived at our chalet apartment. He dumped us at the reception which was closed, we had to figure where to go which ended up being a mission as we had to get a… Read Full Review

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★☆☆☆☆

“Incompetent and rude staff”

Written on: 07/03/2018 by Alfredo152 (1 review written)

Crystal Ski staff didn't provide any useful information during the course of the holiday in the French Alps. Even with the 7 hours delay on the way back, they proved to be useless and not providing the basics - food, drinks and information. And they were constantly rude and inconsistent in their version of the truth. Avoid them if possible… Read Full Review

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★☆☆☆☆

“CRYSTAL SKI HOLIDAYS - NEVER AGAIN !”

Written on: 23/02/2018 by egHodges137 (1 review written)

I have just returned from one of the worst holidays of my life! Basically a skiing holiday in Alpe D'Huez, turned into a nightmare when first my 10 year old daughter and then I, fell ill. Therefore, instead of skiing, we both spent the entire week in our hotel room, the only trips being to the local doctors surgery ! To be clear, I have no reason to believe our illness had anything to do with Crystal, the hotel or the resort. However, the manner in which our difficult situation was handled was… Read Full Review

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★☆☆☆☆

“Run from Crystal Ski”

Written on: 20/02/2018 by ItsTheCraig (1 review written)

They messed up our bookings (wrong names resulting in wasted time trying to sort it out), allowed us to book things they knew clashed (breakfast that starts late and so clashes with those doing ski school and causing lost skiing time for those not in school) and generally didn't do any of the things they said they would unless we chased them to get things done. And now they owe me money and I'm told they set their customer service bar as low as possible so that answering queries takes 28 days… Read Full Review

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★☆☆☆☆

“They treat you like a mushroom”

Written on: 10/02/2018 by Bryant335 (1 review written)

What a shower of S---t, All they are interested in is partying. If there is a problem you will never find a Crystal REP. YOU WOULDNT BELIVE IT WAS POSSIBLE BUT THEY MANAGED TO LOSE BAGS ON THE WAY TO RESORT AND ON THE WAY BACK,WHILST TRANSPORTING FROM COACH TO HOTEL AND HOTEL TO COACH. The only thing you can be sure of is that they will lie to your face and try to convince you black is white . This company should be wound up before they kill somebody. Heard they managed to lose a child for… Read Full Review

Campervan0214's Comment

Written on: 11/02/2018

Had the same experience ,I think they recruit all the REPs others reject .
If it is your first time skiing or a family Holiday go with a firm like INGHAMS .
CRYSTAL are THE Ryanair OF THE SKING HOLIDAY MARKET.

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★☆☆☆☆

“Awful logistics,emergency plan and follow up”

Written on: 09/02/2018 by Eduardo19 (1 review written)

Arrived at Chambery. Waited for 3 hours to join peak traffic jam and 9 hour journey to Moutiers. Driver out of time so the best on offer was a night on a gym floor. If only the reps or drivers knew where the gym was. Offered a refund for 1 nights holiday before we returned to have this changed to 1 nights accommodation. £100 loss. Will not entertain taxi cost even though when booked no offer of a coach existed. If we don’t like it we can go to ABTA at a cost of £200. If you like to… Read Full Review

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★☆☆☆☆

“Five hours early for the plane”

Written on: 20/01/2018

Holiday with crystal was fine right up to the point of the return transfer. It’s 90 mins from 3 valleys to chambrey airport so for a 1320 flight leaving at 620 seemed a little excessive. The coach actually left at 6.50 and we got to the airport. Yes you’ve guessed it 90 mins later. Google estimates that it takes 6 hours to cycle the distance for heavens sake so leaving 7 hours before the flight seems ridiculously excessive. Anyone who has been to chambrey knows it’s not an place you want… Read Full Review

1965Sk's Comment

Written on: 06/02/2018

Completely agree. Their logistics around Chambery have been atrocious this season.

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★☆☆☆☆

“Crystal resort transfers are consistently appalling”

Written on: 21/03/2017 by Larissad266 (1 review written)

Arrived at Geneva on time at 14:45, through passport control and baggage reclaim in 20 minutes. Then waited on a bus for 2 hours for other flights. By that time traffic leaving the city was horrendous, eventually arrived in Belle Plagne at 21:45, 7 hours after our flight had landed. Chalet was clean and comfortable and the chalet hosts were good. On the Thursday night we were informed that the departure time for our 15:35 flight would be 06:45 - almost 9 hours before. We had carefully… Read Full Review

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★★★★☆

“Great ski trip but beware rip off ski hire costs ”

Written on: 29/01/2017 by MsJoules (1 review written)

Have travelled with Crystal Ski several times before without any issue. Just returned from Avoriaz, France from a family ski holiday, 4 adults, 2 children under 11. Stayed at Les Crozats apartments which were as described and no complaints. As a former employee of a major UK tour operator I am aware of how the business works and the importance of revenue, customer feedback and resort operations. I have always believed the Crystal brand to be trusted and reliable, however, after being quoted… Read Full Review

1Emmahana1's Response to MsJoules's Review

Written on: 19/01/2018

This company has gone downhill quicker than their skis! It’s all about making money and lying to you to get it. Fell for it a few times 2 weeks ago. It’s all one big money making holiday/experience now. No respect for customers at all unless you’re pouring money out of your wallet and that respect only lasts as long as time you had your wallet open. Awful company now

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★★☆☆☆

“The tranfer reps tell lies about the toilets.”

Written on: 15/01/2017

Every time we have ever travelled with Crystal the transfer reps tell us the same lies about the toilets being frozen on the transfer coach. The truth is that the drivers are too lazy to clean the toilets and the reps collude with them to support this lie, even to the point of threatening us with "if you use the frozen toilet, the pipes will explode all over your luggage". We have used private transfers to the same resorts on other occasions and this problem has never occurred. There are simple… Read Full Review

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★☆☆☆☆

“Never Again,, TERRIBLE NOVA BY CRYSTAL”

Written on: 02/01/2017 by Tucker485 (1 review written)

Plane journey was great from Bristol Airport - when we arrived in the resort (good),, then the Bus broke down,, had to wait a while to get a new bus,, finally arrived in resort of La plange,,, hotel Terra Nova,,, Shoild say terrible Nova,,we arrived around 1pm,, to be told our room wouldn't be ready for 5 hours,, although the people in front of us - and many many party's behind us were given rooms (even thou),, one member of our party was iIll (this made no difference),, Hotel staff,, were not… Read Full Review

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★★☆☆☆

“Big bureaucratic business putting systems before customers”

Written on: 06/11/2016

1. Hotel change: Last year after hours and hours researching ski holidays online we selected a resort and hotel with Crystal and were very much looking forward to the family run hotel in an out-of-town location. At the last minute Crystal moved us to a massive hotel in the middle of town. The owner of our chosen hotel offered us a free meal and explained that every year he has an independent block booking from a Ski Club for the Feb half term week and cannot take other bookings that week. Every… Read Full Review

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★★★★★

“Helpful friendly service”

Written on: 10/08/2016 by ciCrowley266 (1 review written)

Details of the holiday were explained fully during booking and I found the service of the sales agent to be excellent. I've used Crystal before in the earlier part of this year when we went to Canada. The communication was excellent and the service from start to finish was faultless. Would definitely recommend to friends and family… Read Full Review

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