Stoves Are Us Reviews - www.stovesareus.co.uk

★★★★☆
3.7 / 5
69% of users recommend this
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  • Value For Money

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Stoves Are Us www.stovesareus.co.uk
Stoves Are Us www.stovesareus.co.uk
Stoves Are Us www.stovesareus.co.uk
Stoves Are Us www.stovesareus.co.uk

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Latest Reviews

★☆☆☆☆

“Returns nightmare!”

Written on: 23/09/2020 by Whatiswrongwithpeople (1 review written)

Returning an item is a nightmare and the communication from this company is awful. They swop about with the people you speak with and each time no one seems to know anything about the query..very frustrating! Eventually they agree to give you return details ( after a week) and after they received the tracked return, completely stop communication and do not issue the refund. 2 weeks I’ve been waiting now for a refund but nothing. Very unprofessional behind the scenes… Read Full Review

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★☆☆☆☆

“Appalling service and almost impossible to get hold of ”

Written on: 07/09/2020 by Janetglasgow (1 review written)

We purchased an Ooni pizza oven for a family who had missed their holiday. The company accepted the order and the payment on 15 June. We did not discover until the end of August that oven had not been delivered. We attempted to telephone 6 times over the course of 3 days. We left 3 messages. None were replied to. 2 calls were cut off after we had held on for more than 15 minutes. On 7th September we finally got an answer on the telephone. we were told they were waiting for the oven to be… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 22/07/2020 by Clarecole0808 (1 review written)

Avoid this company at all costs . Having received defective goods I was given a number of different excuses in relation to the replacement . Having requested that they collect said item , once again I was given a load of nonsense Read reviews on Trustpilot before you buy . I’m clearly not the first person with a bad experience at the hands of this company … Read Full Review

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★☆☆☆☆

“PONY!”

Written on: 20/08/2017 by DeandreTorres330 (1 review written)

Awful company, reading the below reviews, clearly bad customer services is systemic within this business. cancelled our order 4 days after they bumbled the deliver in fact actually not even dispatching it but lying to us constantly about it. Steer clear folks, you have reams of choice out there, go to another provider they are pony… Read Full Review

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★★★★★

“EXCELLANT AARROW STOVE DELIVERY”

Written on: 04/05/2017

Bought an Aarrow Ecoburn stove from stoves are us who delivered the stove on a PM delivery service on the day I requested. The stove came with a free selection of installion items and I now have a lovely stove warming my living room! The installers (Fired Up Ovens & Stoves) who were recommended did a fantastic job and were both professional and clean. Will recommend both companies to friends and family!… Read Full Review

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★☆☆☆☆

“Very poor management ”

Written on: 28/01/2017 by Borrisyokaloff (1 review written)

Director agreed to price match on Saturday, went to pay on Sunday and he declined.. Very poor service, wasted my time and money, very unprofessional management, though lady in shop tried her best… Read Full Review

Stovesareus's Response to Borrisyokaloff's Review

Written on: 14/03/2017

Afternoon.

I'm sorry to read your comments regarding your recent sales enquiry and can understand your disappointment.

Unfortunately, you have not provided an quotation reference or product details, so I'm currently unable to investigate this matter any further. However, if you can provide this information, I would be happy to do so.

Thanks

Jake - stovesareus

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★☆☆☆☆

“Rude Customer Service”

Written on: 27/10/2016 by Wisecm95 (1 review written)

I am gutted I didn't read the below before my order! Awful customer service, rude and unhelpful. We was told we would have notice before the delivery. I called every 2 hours for an update and we got they attempted delivery but no-one knocked or rung the door bell. He said the small sign saying parcel to go in the store put him off knocking on the door. We are currently renovating, we cannot be there for every delivery hence that sign. There was someone at the property but because they didnt… Read Full Review

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★☆☆☆☆

“Dishonest, rude - stay clear!”

Written on: 20/10/2016

Dishonest, rude - stay clear! They sent me the wrong stove so I called up to let them know. Instead of apologising and trying to sort it out they told me I was 100% wrong and had in fact ordered the wrong stove (despite them not recording the calls or anything to prove either way). This is of course possible except for the fact that I actually *had a price match discount* from them against another website!! By this point I was speaking to the "manager". He was ultra argumentative / rude… Read Full Review

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★★☆☆☆

“A very long wait”

Written on: 01/10/2016 by AlanCritchley (1 review written)

We ordered the stove on 11th August and it was delivered on the 9th September. I had to continually chase the company who blamed the supplier. Once we have paid I would have expected Stoves Are us to do the chasing. This threw out the installation schedule and meant that we had to have scaffolding for longer than anticipated, we also lost the slot that the installer had agreed with us. These things happen and I wasn't going to write as review but we also needed to return the heat shield which… Read Full Review

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★☆☆☆☆

“Very poor in all aspects once have your money there...”

Written on: 29/09/2016 by Desbonner (1 review written)

They take your money straight away then wait 3/4 weeks for it to be delivered and when delivered with one oven not even built and parts missing so should have not been sent out so i question there safety and checking .then you have to wait for collection of your brand new faulty oven they delivered to pick up before they start to look at refunding money so .i had to order and pay for a new oven from another supplier and still waiting for my refund… Read Full Review

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★★★★★

“just ordered our multi fuel stove was really impressed...”

Written on: 07/05/2016 by johnworrall71 (1 review written)

just ordered our multi fuel stove was really impressed with the service from the person I dealt with at the botany bay shop she really went out of her way to help us get the right stove for us we were a bit limited to what we could Have ! ! ! We was there for over an hour and she was great thanks again… Read Full Review

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★★★★★

“A right touch!!”

Written on: 29/01/2016 by 305Palmer (1 review written)

Due to having a modern house I didn't think a stove was a realistic option. Further to discussing options I had a false chimney built and the arrow i400 inset stove fitted. I have to say I can't recommend the product or the company enough. The staff were friendly, helpful and efficient. The fitters were great and showed efficiency usually attributed to the Germans. Bacon and egg sandwiches and a packet of cookies later the job was complete. Absolutely amazing!… Read Full Review

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★★★★★

“Outstanding service and fantastic end result!”

Written on: 12/01/2016 by MVB7 (1 review written)

I would strongly recommend stoves are us to anybody looking for their perfect stove. The staff were extremely friendly and professional in helping me create my dream fireplace. This was my first stove so had no idea what I was looking for or what requirements I would have to meet. The staff explained everything brilliantly and gave me the peace of mind I needed to now relax and enjoy the benefits. I am so pleased with the end result that I have since returned to stoves are us and am now in the… Read Full Review

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★★★★★

“Little wenlock stove by aga”

Written on: 14/12/2015 by Beckyo (1 review written)

Great product and fabulous service! I would recommend anybody to this company! My little wenlock stove is beautiful and arrived on time, stoves are us arranged for the the aga to be fitted promptly. It looks fantastic! The staff team was extremely helpful, friendly and efficient!… Read Full Review

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★★★★★

“Esse 1SE ”

Written on: 22/10/2015 by Michellehynes (2 reviews written)

Fantastic service, top class stove. I would absolutely recommend this company and the stove to anyone! Faultless in everyway… Read Full Review

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★★★★★

“Fantastic”

Written on: 21/10/2015

Fantastic company really helpful they really helped us with the selection and installation options on a stove was great priced and fast delivery great customer service fantastic all round and would most deffinatley be recommended to anyone who asks… Read Full Review

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★★★★★

“Great”

Written on: 22/07/2015 by Conrad235 (1 review written)

Order stove which arrived the very next next day as promised, got some free installation items thrown in too!… Read Full Review

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★☆☆☆☆

“Awful, Terrible, Dreadful.”

Written on: 23/12/2014 by Jamie_H (1 review written)

Stovesareus got every single thing wrong. A botched delivery and a faulty stove which they then - rudely and with hostility - did everything possible to avoid having to take responsibility for. The stove they sold me is provably defective and stovesareus made it as difficult as possible for me. They even claimed I had no right to a return and refund. They continue to try and cause maximum stress. After I cited my legal rights and forced them to grudgingly agree to take the stove back and… Read Full Review

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★☆☆☆☆

“broken promise”

Written on: 30/06/2014 by Schwartzvf261 (1 review written)

I ordered a stove on-line Saturday and took up their offer to price match and £10 extra reduction. Typed in the website of company offering same stove much cheaper and the price at "stoves are us"was immediately reduced on the screen to match it. Although it was not cheaper by the promised £10 I decided to purchase the stove anyway. I phoned their office to see if I would still be entitled to their free offer package and was told that if the price on the screen had been amended then yes we… Read Full Review

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★★★★★

“Fantastic service in store and post-purchase”

Written on: 06/04/2014

We visited this store with a pretty clear idea of what we were looking for, but the staff were able to provide us with such a wealth of information, that we would never have discovered by the usual research routes, we were able to make a much better (not more costly) choice of product. We now have our wood burning stove - installed by one of their recommended engineers - and it has completely transformed our home. I can not speak for the other branches, but the Darlington team are fabulous… Read Full Review

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