ABSOLUTELY NIGHTMARE EXPERIENCE!... ABSOLUTELY NIGHTMARE EXPERIENCE!...If I could give Centauro a Zero rating then I would, or even a minus rating then I would!....I will be suing your company 100% I don’t know how you feel it is okay that I reserved a car for $727.92 then the flight was cancelled of no fault of my own, so I contacted Centauro right away to let them know. Then the next day I get to the car rental office and they even refuse to even let me on the shuttle bus because there is no record of my reservation or payment on the system. Then the same car they charge me more for a sum of $952.37 for which is just sitting there in the parking lot. So in total I trusted you with a reservation then had to pay for again, more for in fact than my original booking!! So a total of $1680.29 I have paid so far plus the 17 euro taxi that I was FORCED to pay on my arrival from Corfu, Greece airport just to get to the rental car office!!!! just to hire a car in Greece for 10 days!! Plus all the time, stress and energy and upset (right at the beginning of an annual 10 day family reunion with my parents after flying over 25 hours from Hawai'i to see them! The first day was literally ruined having to deal with this car rental fiasco!) for something that should have been so simple. I feel Centauro has literally took my money!!!!! And still you refuse to even reply to my emails. I will be complaining and making an official case with the department of transportation, the Better Business Bureau, Google/Trust pilot etc. How can you refuse to give me a refund?!! Unbelievable!! This has been the worst customer car rental experience ever in my over 25 years of international travel!!! Don't even think about using them for anything is my advice! Don't even think about using this company for your car rental experience!!! YOU HAVE BEEN WARNED!!!

Very disappointing service experience upon receiving and returning the car! Most office employees were not friendly, some rude and not helpful. The car was filthy dirty and covered by heavy dust with no fluids at all and the first representative said this is normal. (I have a picture of the car.) He refused to do anything about it from the beginning. When I insisted, he said that he needs to take a break and "MAYBE" will help us after. When I insisted again he showed the car wash station and said we will get help there. At the car wash station the employees refused to do anything and tried to send us back to the office. The manager was called and instead of helping us he started yelling at us. The second office representative was called. It was a lady who refused to tell us her name and she refused to address the car issues from the beginning. After 30-40 minutes of arguing with multiple people we have been told to vacate a car and it will be washed and washing fluids filled. Finally we received our car washed and ready to go after 1.5 hour of this kind of service. Upon returning the car another thing happened. The same lady we were arguing with at the beginning inspected the car and said that it has a new scratch on the back. Charge is 225 euro. The thing is when we received the car I mentioned that scratch to the first representative and he said it is so minor and doesn't have to be reported. I still have a copy of the initial damage report where I marked 2 similar scratches. My conclusion is never use the Centauro car rental again!

A truly terrible experience returning our hire car to Kefalonia Airport. Don’t use this company. Just don’t. We have travelled a lot, renting many cars - Centauro Kefalonia takes the prize for being the most awful that we have ever experienced. In fact it was some of the worst customer experience from any company that I have ever dealt with. Be prepared that when you bring it back they will look for any damage to claim for. Read other reviews but filter them to worst ones as they will describe what you are highly likely to encounter. Reviews frequently describe poor behaviour that is consistent with what we experienced. It was quite dark when we arrived, the car was black so it was difficult to see marks. We informed the staff member that it had scratches all over it and asked they note that on the form. The car itself was fine but when we returned it they clearly came out with the intention of finding any mark on it they could. The staff member hardly said anything and before even reaching the car got her phone out and started looking for any mark she could find. In fact, she seemed to know exactly where to go to find some “new damage”. When we questioned about this, another staff member, who said he was the manager, came out. They had a very poor attitude, constantly talking to each other in Greek even though their English was good and we asked them multiple times to only speak in English as it was pretty obvious they were discussing the car between them. We were very calm and polite, despite which they were mocking and aggressive, gaslighting, laughing at us, using intimidating language including even threatening on multiple times to call the police - we simply said, please do. They knew that we had insurance from rentalcar and multiple times said “what’s the deal problem, you have insurance”, at one point saying “why are you crying, you are insured”. We said that’s not the point, the damage was already there. During this part of the conversation, the “manager” suggested that he could call the police. They seemed completely perplexed by the reason we were challenging them was that they were wrong and, in our view lying. We asked them to prove that the car wasn’t damaged before we took it, but of course they rather conveniently do not actually check the car with you before you leave, instead simply saying to take photos. They deducted €640 from our deposit to pay for a small mark on the bumper and a scuff to the alloy wheel, neither of which we did. I wonder how many times that same damage has been claimed for from other customers. There is no doubt whatsoever that the money deducted from our deposit will not be used to fix any damage, it will simply be pocketed and the same damage likely used to catch someone else out. If this is not the case Centauro I would be delighted to receive proof that you used our money to fix the damage that we did not cause. It was almost impossible to get specific information from them about the breakdown of costs for the alleged damage. We needed to be very firm in demanding a breakdown of the costs as well as a printed report. Even then, it wasn’t itemised. Eventually we got this with the scuff on the wheel being €350 and the bumper mark being €290. This was another time that the “manager” suggested calling the police. When leaving, the “manager” said “we don’t want your business again”. This is quite an indictment of how they view their customers. Centauro, please don’t contact me with a platitudinal non-response, the behaviour of your staff says enough and I am not interested in anything apart from an apology and refund. At best, you have terrible customer service and business model. I suggest you look at just how many recent poor reviews you have received for this office which demonstrate a clear pattern of the behaviour that we experienced. It would be interesting to know how many people that have had a similar experience had insurance with a third party as they’re easy targets, either to intimate them into buying your extortionate insurance or fleecing those that have taken out insurance from another company. Speaking of reviews, I find it highly suspicious that the reviews are either amazing or terrible, with very little in between - perhaps writing your own good reviews Centauro? Be assured that we will never use your company again, we will tell everyone we know not to use you and hopefully anyone that reads this will also not use you. That is likely to cost you more than the ill-begotten €640 that your actions have reaped. Was it worth it?

We rented an Audi - we got an old car. The car had a very strong smell of cigarettes, dirty seats, a creaking door, an old car full of scratches. You need to read carefully this review it will help you! In addition they cheat about the fuel they charge 130€ deposits for the fuel they sign you that you have to return an 80% full tank when you bring back the car if not they will take the 130€. But when we took the car we noticed that they gave us less than a quarter tank - we took pictures that they gave us less than a quarter and when we brought the car back we returned it with more than half a tank and they wanted to charge us for the 130€ we explain that we got less than a quarter and he starts to argue with us and told us that we signed for 80%. We showed him the pictures and in the end he did not charge us. So you must take pictures of the fuel tank. In addition, you also must take pictures of the car from the inside because when we returned the car they said the car seat is dirty and charged us €60 even though that's how we got the car we got stinky car with very bad cigarettes smell and dirty car seat and this is crazy that I need to pay to clean it but I didn't take a picture - It's very frustrating to know you're being cheated. Very bad car rental experience!

Good luck dealing with their call center staff. They are hopeless. Most of the time, they don’t even answer the phone, or you will be put on hold and then disconnected. If you do manage speak to someone there, expect ZERO customer service and support. WILL NEVER USE THIS COMPANY AGAIN.

We rent a car in Madeira for one week and it was amazing. They gave us a great car (a class higher than we were expecting) at a very low price. During our stay we had some issues because of the harsh conditions of Madeira's roads but Centauro assistance was superb. They promptly helped us out with all the problems we have, we felt safe and in good hands. Highly recommended! I will surely use Centauro again. It was the best experience I've ever had.

Beware Cagliari Airport the latest trick by Centauro. when we arrived 9th May 2023, they tried to push us to buy additional insurance €260, Reg.No: GM145WJ. we are refused. when we return the car they are making that Trick to us, The rear light was inside the bumper, they loosened the screw on the light, said the light was loose ,but the light was not broken, doesn't have any damage how can the then blamed us for damaging the light. I think They do this mean thing to everyone who rents this car Reg.No: GM145WJ, have to be careful this trick. they forced us to deduct €290. This is unlawful and immoral. Get Outlook for iOS

DO NOT USE THIS COMPANY, THEY TOOK MY MONEY. Paid for everything up front and they added a whole list of fake charges, over £200, complained and asked how I make an official complaint and who is the regulator for their industry, they literally don’t answer about the complaint or regulator after I have now asked 3 times, they shouldn’t be allowed to operate, it is a Sham

I picked my car up at alicante airport on the 8th Jan 2023 before driving off I checked the car and pointed out 2 scratches to the staff they said don't worry we know about them,on my return the car was forensically investigated they could find anything then they pointed out a scratch I told them about they said it wasn't there when I picked it up they charged me 290E, I'll never use them again be very careful if you use them and film the car intensely

I advise anybody to use a different rental company if they have any choice. Several weeks ago, I rented a car from Centauro at Pisa Airport (or what they call Pisa Airport, although in fact Centauro is based some distance away from Pisa Airport – I expect Ryanair would call it Pisa Airport, but nobody else would). When I collected the car, the bodywork was dented in various parts, and the upholstery was stained, rather unpleasantly, in several places; on switching on the ignition, the car computer immediately indicated that the car was significantly overdue for a service, and from the sound which the brakes made it was clear that the brake pads should have been replaced some time ago. Since I was only going to use the vehicle for local driving while my own car was in the garage, I decided to take the vehicle anyway, despite its obvious deficiencies. On returning the car, this morning, I was confronted by a member of staff who was hostile, aggressive and in general deeply unpleasant in her manner. This woman pointed out to me a series of dents on the passenger side of the car which I said I had not previously seen, and since I have had no reason to approach the car from the passenger side at anytime, there is no reason why I would have seen anything on that side of the car – at which she told me I was not saying the truth. She then proceeded to state that because a pet had been in the car – my dog had been in the vehicle once, but I had been careful beforehand to spread a blanket over the interior of the vehicle, although some dog hairs had anyway found their way to the rear footwell – there would be an additional charge for special cleaning ; at the time when I collected the vehicle, nothing had been said to me about whether or not a pet should be carried within the vehicle. This woman then complained that the driver’s footwell was not in pristine condition – although the state of the footwell was entirely consistent with a normal level of use – and, surprise, this also would involve an additional charge. In the end, nearly 900 euros was charged against the deposit which had been taken when I had collected the car. I returned the car with a full tank, which had cost me 40 euros. The deposit for a full tank was charged at 104 euros. This pretty much sums up Centauro’s approach. This is a company to avoid! Do yourself a favour, and use anybody else.

I definitely don't recommend it. If you don't have any problem, it's probably ok. But if there is a problem, they'll rip you off and stop communicating, even if you have full coverage with no deductible. Plus the support in case of a problem is horrible, no one answers you for weeks and you can't get through to anyone. What happened: We rented a car with full insurance with no deductible, so we paid a lot more just for the rental. The only thing not covered by the insurance is wrong fuel. However, we had a problem with the car battery, so Centauro had to send help and a technician who fixed it in a minute and confirmed the problem was the battery. However, when we returned the car, Centauro did not refund the deposit and still asked us to pay over 200 euros extra because of the bad fuel, even though the problem was with the battery. We had photos and videos of the car being fine, location of “accident” and no chance that we had problem with fuel in the location, we sent everything, but Centauro didn't take that as relevant evidence. (When asked what they would take as relevant evidence, they didn't answer. Probably receipts from all the gas stations, which we really didn't have.) When we tried to solve the problem after we returned the car, they had no support phone number listed anywhere and everything could only be solved by email. They responded to the first email fairly quickly (within a couple of days), but with each subsequent email the communication dragged on many times and we ended up having to wait several weeks for a response. We even called the accident support and they urged our request, but despite that we waited several days/weeks. The result was that they stopped communicating with us. Even if I concede (which I don't think) that this was some sort of system error on their part and someone really did specify a fuel problem instead of a battery problem, their customer service attitude is appalling when there is a problem. They don't give a sh and respond with delays when they respond at all. You better find a rental company that people have positive experiences with even when there are problems, not just when everything goes the best case scenario.

They trick customers upon returning rental. They gave me a rental car with only 500km of AdBlue remaining. I paid euro 25 for 10L and was told Centauro would refund me. Upon returning the car the desk clerk said only if I have an IBAN number will they refund me. Being from the US, we have no IBAN numbers. Centauro refused to simply credit my credit card. In other words, I paid 25 Euros for AdBlue just so the next renter(s) could drive 9500KM on my dime！！！！

Definitely DO NOT recommend this company. We hired a car in Rome, Italy. On returning the car we were told their office did not open till 7am, not a problem we thought we would pop in the keys in to a key safe. no key safe..or letterbox! Our flight was 8.10am!! They gave us no help in coming to a solution, the only option we could think of was to leave the car & hide the car keys on the front wheel.. we called them at 7am sharp to let them know. No reply, good job we had not relied on them for a lift back to the airport as we definitely would of missed our plane. They finally called back & we explained where we had hidden the keys.. to go and retrieve the keys they charged us 50 euros for the service !!!! What a joke of a company! Will only ever hire from companies at an airport from now on!

We rented a car in Madrid for two weeks, but we had a death in the family. Thus, we had to fly back home earlier. Because we were on the Costa del Sol , we returned the car in Malaga, not Madrid as planned earlier. We got hit with a surcharge of 170 euros. Absolutely no return for the 4 days we did not use the car as we returned it earlier. The lack of sympathy and understanding on the part of Centauro is shocking!

They charge you about 116.00Euro as deposit for fuel, but does not pay it back even I sent them emails, already almost one month but money does not arrive. If you try to call them, they do not answer the call, just hang up after a minute of automatic answer. This cost me money too, to call them from another country again and again and beg for my money!!!!!!! Never again this company with no serious contact details for after sales service! They do also not inform you about the fact, that they have no office at the airport of Valencia, but there is only a bus which brings you to their office about a 1-2Km far away. This wouldnt be a problem, if you dont arrive in the night and search for their office at the airport and need go fast to you accomondation because they wait not with the reception to you. Only due asking many people we found out that we had to go to an external parking about 200m to find there a bus from Centauro , that is really bad not have this information in advance.

They are cheating customers. They took 400 euro for booking that didn't exist in their system and they said I will be reimbursed. They aaked me to make second more expensive booking and now, after more than month, they refuse ro give me back money. Not worth to take a risk. 

Centauro in Rome is not a professional rent a car service, be awere when you are about to rent a car here. In my case they give me a car with mantainance to do and oil change to check. I have problems with battery, and in the end i had to pay for the extra service. BE AWERE BECAUSE THIS LOOKS LIKE A SCHEME. the stuff is arrogant, the feels like they are the clients and we are there to provide them service. Besides that the pick up cat is like 2 km for the departure, they have transfer, but any other rent a car i closer to departure. Don't rent car here this looks like 3rd world service Centauro reply to say sorry, it's part of the scheme, but they dont solve nothing, they dont regret there behaver with clients, its just for visibility that they concern, but they dont. Dont belive in Centauro, specialy the Ciampino office