Centauro Rent A Car Reviews

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★★★☆☆
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Centauro Rent A Car

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Latest Reviews

★★★★★

“My experience has been first class”

Written on: 25/07/2022 by PhillipDale (1 review written)

I’ve rented cars from Centauro in Portugal and Spain and the experience has been the best I’ve ever had. I’m so impressed with this company, I wish they were in more countries, they’d be my first choice and their prices were also amazing at the time I was booking… Read Full Review

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★☆☆☆☆

“Most disappointing rental car company”

Written on: 21/06/2022 by Trenton341 (1 review written)

Centauro is the most disappointing rental car company I ever had to deal with, and I rent cars worldwide almost on weekly basis for my business trips. My flight to Palma de Mallorca, Spain (flight number FR1580 on the 17.06.2022) was delayed by over 60'; we landed at 23:15 instead of 22:00. The Centauro offices closes at 23:00. The rental company had my contact details (phone and email address) as well as my flight number, therefore the are aware of my expected landing time. As I landed in… Read Full Review

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★☆☆☆☆

“Returned with hire car to Heraklion Airport . Pleasant...”

Written on: 13/06/2022 by KevinBradshaw133 (1 review written)

Returned with hire car to Heraklion Airport . Pleasant enough greeting then she started looking at car for damage . Car had been photographed on collection . Accused of damage to tyre trim and underneath front valance which we disputed . Damage to wheel trim proven to be not to with us so reimbursed . Re Front underside impossible to photograph so we face a charge . We didn’t take out their insurance so that’s their way of obtaining money by false pretences . Be warned not a nice company to… Read Full Review

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★☆☆☆☆

“Misleading and manipulative”

Written on: 12/03/2022

Centauro Rent A Car company is very misleading and manipulative with their services and charges. I was not informed properly about the fees they didn't refund me. When I checked and raised my complaint, they came back to me with new invoices, making up the fees and explanation. The reasons were ridiculous!… Read Full Review

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★☆☆☆☆

“took €50 from my account 2 months later”

Written on: 31/01/2022 by FColeman1 (1 review written)

The car hire was fine. However, 2 months later they took €50 from my bank account as their own additional fine on top of a road traffic violation in Italy, though they had nothing to do with helping me to pay the authorities' fine - they simply forwarded my address to them… Read Full Review

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★★★★☆

“Great experience in Italy”

Written on: 10/01/2022 by Vytenis.R (1 review written)

We have rented a car in Malpensa airport, Italy. The only real downside is that Centauro are located outside of the airport, and initially I was not aware of that as the site did not indicate it in the clear manner. However there is shuttle going every 10-15 min. or so from the Airport to the company branch in Malpensa. Rental procedure was smooth, respectful and done in fine English language. I was offered some different models of the same class, including the one I chose initially - I was… Read Full Review

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★★★★★

“Faro Airport ”

Written on: 05/01/2022 by Mateo251 (1 review written)

Nice clean car - smooth collection and drop off. Good communication with company regarding a query after the rental… Read Full Review

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★☆☆☆☆

“Terrible company never use them”

Written on: 20/10/2021 by Carlossantana (1 review written)

Wow wow wow Wow wow wow . Been using car hire firms in Malaga for 6 years and been thoroughly impressed with pretty much everyone we’ve used .  Do not use . In short we picked car up 8 days ago . Left waiting at airport for 1 hr before collection. Collected car at their office in Malaga airport and was then basically told we needed extra insurance ( which we didn’t as we booked through zest and paid the extra payment insurance through them as we do always , ) bloke was rude arrogant and I… Read Full Review

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Centauro_Rent_A_Car's Response to Carlossantana's Review

Written on: 05/11/2021

"Hi, thank you for sharing your rating of your car rental experience with us.
Please note we require all customers to either opt for our Smart cover on arrival, which covers all eventualities, or leave a 1050€-2100€ deposit, regardless of whether they have purchased private insurance prior to arrival.
All the information is on our terms and conditions.
If you have any doubt, you can contact us via the site.
Kind regards, Centauro Rent a Car"

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★☆☆☆☆

“Avoid”

Written on: 19/10/2021 by Dominik108 (1 review written)

I got charged for my upgrade twice the quote I was given by the employee (Palma de Mallorca airport). It was even stated in the receipt ('upgrade x2'). They flat out refused to refund and just said I got charged adequately. The worst car rental experience ever. Save yourself frustration and the awkward trip by their hard to find in the airport shuttle bus. Avoid… Read Full Review

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Centauro_Rent_A_Car's Response to Dominik108's Review

Written on: 05/11/2021

Hi, sorry for the situation :( Please send us your booking reference number via the site and explain us what happened, we will get back to you as soon as possible. Kind regards

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★☆☆☆☆

“Avoid at all costs. Worst car rental ever.”

Written on: 04/10/2021 by Hoover1980 (1 review written)

The WORST car rental I've had in many years of driving and travelling. They charged my card post rental without any paperwork or correspondence with any justification or evidence as to why. Contacted customer service for an explanation and got an automated message that they will reply in 7-10 days. Quick to charge me but slow to respond. You as a tourist are just a target for any extra charges they can extract without any explanation or warning because of the hold on your card details. Save… Read Full Review

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Centauro_Rent_A_Car's Comment

Written on: 05/11/2021

Hi, thank you for taking the time in leaving your feedback. We try our best to attend to our customers in the most professional way possible, we are sorry to hear this. Please send us your booking reference number via DM and we will check what happened. Kind regards

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Sarah_Mac's Comment

Written on: 06/11/2021

I already did that and honestly don't know why I bothered. Your company is rotten to the very core. Stop pretending you care about customers with this cut-and-paste message on all negative reviews. It's completely insincere. All you want is our money and you couldn't care less about people.

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★☆☆☆☆

“AVOID..WARNING.......!!!!!!!!!!!”

Written on: 27/09/2021 by sermodur (1 review written)

AVOID............!!!!!!!!!!! AVOID............!!!!!!!!!!! WARNING at Centauro Malaga/Spain 1-I filled the fuel tank and they didnt retuned back my money. 2-Surprise...!! when picking up the car there there are extra charges not included in your booking, such insurance extra charges ,opening time charges...etc 3- they give you cars with tyres in such bad condition that you could have an accidetr. 4-waiting for ages for the minibus to pick you, you could loose your flight "be aware". It is not… Read Full Review

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★☆☆☆☆

“Hands down one of the most uncomfortable interactions...”

Written on: 24/09/2021 by jhoiland (1 review written)

Hands down one of the most uncomfortable interactions with a company I have ever tried!!!! I don't even know where to start.. We booked the car, and ready to go... However, we had to inform the car rental that we would be 11 hours delayed... We were told that we simply had to pick up the car before 7 AM the next morning.... Great we thought, however the shop does not open until 7 AM and when we got their before 7AM, we thought that we were in luck as there was a woman in the store.... But… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 09/08/2021 by Jona33 (1 review written)

Worst experience ever. I called them in order to let them know that I’ll have to return the rented car one day late. They did on the phone it will cost me the daily fee plus 50eur penalty. So o brought back the car, and they wanted 709 eur as the amount for one day late return. Keep in mind,that I had paid 267 eur for 4 days of rent for the cheapest car offered,a fiat panda. They excused that with,it’s their system that shows this amount. We couldn’t find a common sense as I said that I… Read Full Review

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★★☆☆☆

“NO REFUND”

Written on: 22/06/2021 by NicNig (1 review written)

I used this rental car, overall the service and cars are decent. Unfortunately, I've never received the refund for the fuel. Keep calling them and sending email but no answer. Be careful when hiring them… Read Full Review

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★☆☆☆☆

“Live and learn”

Written on: 09/05/2021 by Boydpq1957 (1 review written)

When returning the car, the agent told me that the door lock had been "force-damaged", and claims that I should have checked the lock when I took the car. Who in the world in 2021 uses a car key when there is a remote??? It never occurred to me to check (in addition it was pitch dark when I took the car)..car slept in a guarded garage, and considering the circumstances - Covid curfew - and the use I made of the car for small errands, there is no way anyone could have approached the car.. This… Read Full Review

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★★★★☆

“Great Customer service ”

Written on: 14/03/2021 by Fionapow (1 review written)

Booked car hire for 1 month+ in Athens. Throughout my experience, they were very accommodating to me in the end. I forgot my passport and they allowed me to go collect it and come back as I had no other means of transport. When returning the car there was a long scratch on the door (from the council-cutting the trees all over Greece in time for summer season) there was also a disputed scratch above the back wheels bumper which was there when I collected the car ( I had a video but you could… Read Full Review

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★☆☆☆☆

“To be avoided at all cost”

Written on: 26/12/2020 by Castilloph478 (1 review written)

complete sham if you do not take their insurance --- they come up with fake stuff even if you have pictures and as you have a flight to take not much time to argue ---- one of the worst… Read Full Review

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Centauro_Rent_A_Car's Comment

Written on: 04/08/2021

Hi. We are sorry for the inconvenience caused. To be able to investigate what happened, please contact our Customer Service department indicating your booking reference and we will reply as soon as possible. Kind regards

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★☆☆☆☆

“Another Centauro Scam”

Written on: 11/11/2020 by BransonBeasley191 (1 review written)

I made the mistake of clicking through the booking offered by Ryanair which ended up being with Centauro from Faro Airport. Of course I should have known better.... EUR 650 charge for "damage". which was evidently there when the car was collected. It was to the lower trim panel under the passenger side door. I had not spotted it when we collected the car (AT 11pm) but it had previously been GLUED back on. Obviously this is just to catch the unwary. I had third party insurance but it is… Read Full Review

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Centauro_Rent_A_Car's Comment

Written on: 06/12/2020

Hi, thank you for sharing your rating of your car rental experience with us. Please note the damage policy is clearly explained in the rental terms and conditions. All existing damage is registered on the contract when collecting the car and any new damage will unfortunately have to be paid for. We do not blame our customers for the damage, but if the damage is made during your rental then unfortunately you are responsible for this. If you have any queries, you can contact us and we will provide all the necessary information. Kind regards.

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Rse2020's Comment

Written on: 08/12/2020

Thank you for your reply. I have asked you for details of the damage caused. You have refused to supply any photographic or other evidence to support your claims.

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★☆☆☆☆

“I payed for my rental car in full over the Internet...”

Written on: 23/09/2020 by pwBryant427 (1 review written)

I payed for my rental car in full over the Internet before my holiday. When I arrived in portugal at the centauro office they gave me 2 choices; another £560 for insurance for 2 weeks or a £1200 deposit or I couldn't take the car I had already paid for. I did not trust them to return the £1200 so I paid a further £560,I had to as I was in a foreign country with no transport and they had me by the short and curlies and knew it. 2 months after I got home they took another £40 out my account… Read Full Review

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Centauro_Rent_A_Car's Comment

Written on: 05/11/2020

Hi. We are sorry for the inconvenience caused. To be able to investigate what happened, please contact our Customer Service department indicating your booking reference and we will reply as soon as possible. Kind regards

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★☆☆☆☆

“Centauro has charged me EUR 1200 for scratches on the...”

Written on: 04/09/2020 by susannaszvet (1 review written)

Centauro has charged me EUR 1200 for scratches on the car - far far too much. I accept that I made the scratches on the left side of the car: the built-in SATNAV did not work properly (not updated) and instructed me to turn into a very narrow street in Sorrento, not suitable for cars. (No traffic sign to warn me). I got stuck and made 4 small scratches on the left side. Upon returning the car on the 25th July 2020 verbally I was told: "minor scratches" and seen on tablet that I was only charged… Read Full Review

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Centauro_Rent_A_Car's Response to susannaszvet's Review

Written on: 14/09/2020

Hi, sorry for the situation :( Please send us your booking reference number to us and explain us what happened, we will get back to you as soon as possible. Kind regards

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Montyminnie's Response to susannaszvet's Review

Written on: 23/09/2020

That sounds about right for Centauro, they charged me 500 euros extra when I picked the car up for "insurance" which should be in the payment price initially. 2 months later when I was home they took another 40 euros for something or other, I couldn't believe they went into my bank account after my holiday, I do not trust them and will never use them again

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