written by Blazei440 on 03/01/2024
I moved into my Cala home recently at Farendon Fields and am amazed by the house and my experience with Cala. When I give a review or state an opinion I have to give details so be warned this is a long detailed review. Other detailed reviews helped me with my decision so I hope it well help others! Firstly - the presales experience was so effortless, the sales team - kept ontop of every stage and moved things along for me with my solicitor so we were able to complete super fast without my needing to do much. Cala offered incentives and a part exchange and the whole process was honest, transparent and super quick. The sales team literally glided us through it all - so easy ! Another thing I love about this team - they promise and over-deliver every time (I've since learnt its the cala way). I've worked with developers who promise everything and then dissappear or require lots of chasing. Since we have been here they check in regularly and nothing is ever too much for them when you ask for help - super thoughtful! (Even offered to hold the baby whilst we unloaded boxes). The site teams after sales care is incredible. The deputy site manager is so quick to respond to any questions (and I've asked so many silly things). Nothing is ever a silly question according to him and he is there literally in 10 min of sending a message to help. Annoyingly most of my queries have been user errors rather than anything being wrong and not once has he pointed it out : always a smile and making your question feel super important. This site team is one of the best I've ever experienced - they know their trade so well and are very hands on. (I've been on 2 previous new build sites too). I had to make this move with my husband in another city and with 2 kids I was so nervous. The site team and sales team have settled us in so well - I can't believe I was able to pull it off alone with the kids. They settled us in like family - couldn't be more grateful to them. I had a minor issue and the head of Customer Care assembled a small team including the site manager who all showed up to our home on their day off to help us. It wasn't urgent to me but super urgent to them to resolve. They went above and beyond to make sure we were "cala comfortable". So impressed- it doesn't get better than this! Now for the house - I have experience with other developers and really noticed some big things. Given I was torn between cala and another developer I had to scrutinise everything for a comparison: 1. Cala's basic spec home is every other developers upgraded premium home (with bells on). In other words - every house produced is kitted out and included within the price (quality appliances / boiler / water tank etc) By the time you've paid for upgrades with another developer you've wasted money. So Cala was definitely worth the money !! There's true value in their offers. 2. Cala's known for very good quality homes BUT their luxury feel is not just the materials used to build the homes, its also the details (stunning skirting boards, door frames, really strong quality doors, extra high ceilings, invisible fixtures and fittings). The "instragammable" luxury is in all these details and what I love is the style is backed up by quality workmanship and materials. 3. They are an honest developer in the PX process- they aren't looking to make money on your trade in property like other developers. The sales team are just focused on getting you into your new home and keeping it all simple and transparent! In summary - you aren't a plot number or a sales figure - you're people to them and here at Farendon Fields they aren't just building homes - they're building communities and helping families with their next chapter. I am definitely a cala customer for life now...hubby and I are looking at our next onward purchase in the next few years and only lookung at homes built by Cala and now considering looking at different locations that only this particular cala team will be overseeing as there is so much trust in this team's ability and service!
written by mbultraslan on 02/11/2023
I recently embarked on the journey of finding my dream property, and it led me to Cala Homes. The experience I had with this company, particularly with the assistance of a representative, was truly exceptional. I encountered a few challenges on the way, primarily related to my mortgage and the need to sell my existing property to make my dream home a reality. Given the state of the market, selling my property in a short amount of time was proving to be a significant challenge. In my desperation, I reached out to Cala Homes, hoping that they might consider my property for part exchange. To my disappointment, representative from Cala Homes informed me that my property couldn't be considered for part exchange, as the property I desired to purchase was itself a part-exchanged property. However, her response went far beyond just a mere rejection. She assured me that Cala Homes was committed to making people happy, not just selling homes, and she vowed to do everything in her power to assist me. True to her word, she demonstrated unwavering dedication to my cause. She assured me that as long as I was making progress on my end, they would prioritize my offer over any others that might come their way. Remarkably, Cala Homes remained true to this promise throughout the entire process. Even when other estate agents presented more favorable offers, Cala Homes stood by my side and patiently waited for me to secure my mortgage. Throughout the journey, her support and attentiveness were truly remarkable. Her commitment to my selling progress and her determination to make me a happy homeowner were evident in every interaction we had. She went above and beyond, ensuring that my dream home would become a reality, despite the challenges we encountered. In conclusion, my experience with Cala Homes and, in particular, this amazing girl, was a testament to their unwavering dedication to customer satisfaction. They live by the principle of making people happy, not just selling houses, and they backed this commitment with actions. If you are in search of a property and value exceptional customer support and dedication, I wholeheartedly recommend Cala Homes. They turned my dream into a reality, and for that, I am immensely grateful.
written by Goldenkoi on 19/04/2016
Having read some reviews before we bought our Cala home we started the process open minded. I can honestly say right from the point that the sales rep opened the door for us on our first visit to the handing over of our keys on moving day, the whole experience was fantastic. We were walked to a plot that was near our budget (no sales pressure as we asked) and straight away we could see a build quality that was superior to other companies we had visited. We left knowing that we wanted the house and after a third visit it was fingers crossed for our mortgage appointment. The independent mortgage advisor was recommended by Cala and after just an hour we had a mortgage deal better then our current one. We also got part exchange and again the whole process was very smooth. As for the house price a deal was reached, not due to negotiating, but we had told the sales rep our budget before so they were able to give another offer that hit our budget target. We also had complete flooring and turfing front and back. The meetings with the site manager were very helpful and you could see that he was treating the house as if it were his own. All the staff were very patient especially putting up with our 2 noisy children. A nice touch on moving day was the waiting kettle, biscuits, air freshness, hand towels & the house was spotless. We would say that purely based on our experience if you have had a bad experience with Cala then we can only think you have been unlucky or perhaps unreasonable somehow. Anyway we hope that has been of help.
written by ARDMILLAN on 31/07/2014
I have had many new homes from four other builders but Cala has to be the best.Just purchased a fab apartment on the St quivox collection. From the first visit to site both sales staff and site agent went above and beyond to ensure we knew everything we had to about the apartment and the sales process. The sales staff were very supportive as we were in the process of selling our own home. Before we moved in a meeting was held where the site agent took us through how the house had been put together also showed us how to work the heating etc. On the day of moving in the house was to perfection they even had a kettle with tea and coffee great thought. The quality of workmanship has been top class. We have had very minor snagging issues which have been rectified on the day they were identified. 5 stars to cala. My number one house builder I would never pick another home unless it Was cala
Written on: 24/08/2015
Thank goodness for people leaving these reviews. I was considering buying in Tunbridge Wells Kent but no chance now, these people sound par for the course when I consider how corrupt our once lovely country has become.
Hopefully, when the right people take over there will be some payback!
Sorry to hear you have been treated so badly by what sounds like a bunch of psychopaths, nothing new in this joke of a country. there are so many awful people around.
I hope things work our for you. Time we all stood together against those who would destroy everything decent for a few more pennies.
As the saying goes 'what goes around comes around'
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As rated by our community of reviewers
Ilovemarmite's Response to ARDMILLAN's Review
Written on: 18/03/2015
Glad your experience has been so positive and I'm sure Cala will highlight your views in their next high gloss advertising campaign .
For the majority , it's an on going battle .
Ardmillan's reply to Ilovemarmite's Comment
Written on: 18/03/2015
Sorry to hear you have not experienced the same great experience as I have. I must say their after care has also been great. After eight months in my apartment any minors have been dealt with prompt. I continue to rate call five stars