I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubbys disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 + bill. I went online then (I had no service while I was gone) and found that they had raised the price over 60.00 per month while I was gone. I went on their website, and jumped on their chat option. Well Agent was very rude, told me there was nothing they could do, and that I should just cancel service (although I would still be responsible for the 200.00 + bill). I then went thru facebook, and an agent told me to PM them to help me. I messaged them, explained the situation, and was told to give them a little bit to review my account. That was almost 5 hours ago, and they are not answering me when I ask if they are still there. TERRIBLE customer service, and I'm so disappointed that they would take advantage of an older couple since they knew the circumstances and that it was THEIR idea to keep me as a customer, and THEY came up with the new pricing. I feel as if we were set up, and I wonder how many other people they do this to!

ATT Direct Tv is to big for the pants they are trying to fill. They insist that they have great customer service. I have found that is not the case at all. They insist that I did not pay a months service and I am staring at withdraws from my account for that month withdrawed to Direct Tv than the follow up month it is ATT withdrawing from my account. For this reason I am viewing this incident as a breach of contract and canceling service. *Side note: they asked that I receive an Electronic Fund Transfer sheet from my bank for this transaction. My bank gives me the deer in head lights look and the battle of trying to prove that I payed the month continues. ** Best advice I can offer is to use a company like Comcast or something local so that you don't have to deal with the poor service on the National scale. Good luck but I advise stay away from this company!!!

I just moved into a new house and I called direct Tv and spoke with a man who was so nice and promised me tv and wifi to be hooked the next day. He told me I would have TV and WiFi services for 89 dollars a month. So I took off the next day from work and no one showed up and when I called to see they gave me a run around. The tech ended up showing up a week later and was there for 5 hours and drilled holes all over my house and then tells me that WiFi is not part of my deal which he had already promised me. Needless to say I cancelled the service right away and DO NOT RECCOMMEND TO ANYONE!!!!!!!!!!!!!!!!!!

Direct tv sucks since AT&T bought you, I was 1 week late when the bill was do and you disconnect me? And you wipe out all my passwords and user names so I can’t even get in to pay it...then you have the audacity to charge me 5.00 to pay over the phone! Are you kidding me... I have had direct tv for years and this is what you do? I hope you know you will not get anymore of my money for your terrible service. Not 1 of my friends or family have direct tv anymore they all stream which is what I will do... horrible, horrible company!

I have been with probably at 10 +/- years. The only reason we left is because you dropped CBS. I called Direct TV at end of July to cancel. They conveniently say they have no record of that call BUT they do remember all the follow up calls that I made in the month of Aug. That way they make you pay another month for something that you want. DIRECT TV. You should be a shamed of yourselves!!!!!!!Taking money from people like that. It is not a good way of doing business. We were planning on coming back when our new plan was up in 2 yrs. but that is not even an option now. BEWARE OF DIRECT TV.

Don't really know where to start. When the service is working it's great. If you have ANY problem at all, you are SCREWED. Without a doubt, the WORST customer service I've ever experienced and I've had 20 years of it. My wife and I argue over who is going to have to make the call. Just spent 1 hour and 25 minutes on the phone with Directv, my issue is not resovled after explaining the problem to customer service, billing, customer service again, technical support and then was cut off talking to the cancellation department. Its just a GIANT MESS, where getting any issue resolved requires a Herculean effort and lots of my time. IM OUT!!

When trying to record a morning CBS show the picture is pixelated when viewed on DVR . In real time the picture is fine but I cannot view from DVR . All other stations record and playback ok. I have reported this 3weeks ago and no response to the problem.

I have been with Directv for 10 years. I recently moved to a new house, I called in to have my service moved (as you know from the commercials it should be easy) it wasn't! 4 months later and we still do not have service at our new house! I have called in 18 times waiting on hold for 3 hours each time-still do not have tv. March I began calling in to just cancel our service as after this long you just cut your losses and move to a different provider. They won't cancel our service! They continue to bill me for this service that they are not providing me (illegal right). They then have the audacity to bill me $400 for moving/installation fees! Are you fisting me right now! They still have not moved our service. I have called 5 times to cancel our service and continue to be billed and charged for a service they aren't giving me! I had to cancel my card and still can't get rid of them! All I want is to cancel my service and be done with this but they refuse to cancel my service or move my service! This has been the worst experience! I do not recommend this company!

I am very dissatisfied it took them 3 time to put in the equipment. After we got the service they quoted me a price and that was not true. With in 24 hours I call directv because I was not getting the channels that was in my package, the quoted me another price but when I got my first bill the price was higher. I called and they told me that my package had be change to a lower package but still higher than my quote and that's why I was not getting all the channels. I have called them about 10 time about the problems but they have not fixed anything. Mind you I only have been with them for less than 2 months. Now they are telling me I have to stay with them for 2 years. Pore customer service and dishonesty. They have told me I have to wait for someone to call me (2 to 5 business days) to see what can be done. But after all the calls they have only managed to mess things up and raise the price and tell me I am stuck for 2 year. Worst mistake ever to have when with Directv………….

I contacted them to arrange service for my mother, who lives in a senior building. They said she can receive service there and set it up, telling me the one year pricing. They never told me it was a two year contract. I found out they cannot have a dish at my mom's place and called to cancel. It was like I was speaking to a someone at one of the India call centers that have been all over the news. They promised me an email notification confirming the cancellation. I called back and they claim not to have my information now and refused to provide confirmation of cancellation. I need to file a fraud alert with my credit card now. The service was HORRIBLE.

Their dual billing system; (ATT internet/direct tv) is a nightmare from hell. Their customer service is below average with poor product knowledge. Keep a close eye on your monthly statements if you get one. Never trust them with paperless billing. They will screw you in a heart beat. Direct TV was easy to work with but the ATT merger has been their downfall.I will never do business with these people ever again. Check with the BBB in your area before you sign up with them.

Long story. DirecTV receiver failed a week ago before the Sunday NFL football game. Called, spent 1.5 hours on the phone with a pleasant but clueless operator. Unable to diagnose over the phone, so signed up for a service account at additional cost per month. Scheduled service, but could not get a service call until Wed.!! Keep in mind we are in an urban area, where service should be readily available. By Wed service was back on, but the screen froze intermittently. I called AND went online to cancel. The polite local (read that...local) technician called. Nobody had informed him that we had cancelled. By Friday we got a text message asking if all was OK. I said that problems had recurred. Saturday the technician called and I told him that it appeared to be working again. I called him back at home and asked me to call and reschedule. By Sunday — guess what? It failed just in time for the Sunday NFL game. Came back on 4 hours later, then went off — no power. Wiggled the box 1/4 inch and its power came back on, but the receiver went into a multi-hour reset. Called DirecTV, got rerouted to someone who could not even find our account given the name and phone number (repeated MULTIPLE times). Found the account, took an hour long call trying to get me to go through diagnostics AGAIN. Told me that it would cost $99 for a service call if we didn’t try to RE diagnose the problem, even with us signed up for a service plan. Wasted another hour on the phone repeating the useless diagnostics. He wanted to sell me a premium service plan in addition to the service plan we already signed up for. I went ballistic! Now scheduled for a THURSDAY service call, even with a local technician who probably lives a few block away. Despite the problems with intermittent performance and poor communications, that means about 2 weeks without service and without reliable TV. My wife does not view TV on computers, so we need the living room reception. Did I mention that we already replaced the box once about a year ago? I am furious! I am seriously considering going back to Comcast, even though I HATE Comcast!

I checked online to confirm they offer all services. After going through the process of obtaining cable, I was advised that internet is not available in my area unless I purchase a hot spot device costing $199 I called to cancel the service. On the phone for thirty minutes. After yelling & screaming & cursing on the phone because they do not understand I DO NOT WANT THE SERVICE Finally it was cancelled.

Finding a show to record or watch is worse than it was a week ago... they put in a new format for searching now it takes longer and once you make a misstep and try to go back you have to start all over.... Very Disappointed! Looking to change to another carrier as soon as my trial period is over

Scheduled service appointment for 8 - 12:00. Informed rep I would have to leave by 12:00. Received notice at 11:25 repair man would arrive somewhere between 12:15 and 1:50. Wasted entire morning waiting on service. Is it really that difficult to be more precise when scheduling appointments?

A month ago when I got my monthly bill, increased charges of course, I had the rudest agent I’ve ever encountered with this or any other company. She was harsh, and downright mean, nasty,disrespectful, accusatory and unhelpful. She had me in tears. I had her argue with me for over 45 minutes, and she tried to get me to a different agent at the end of this mean one sided conversation (not a conversation at all) and she cut me off before I was transferred.) I was so upsetI couldn’t even call back until yesterday when I needed to discuss how much my bill had increased. I need another page to go on! I got a female agent. The background noise and voices were so loud and echoing that I couldn’t hear her at all al. Four times I had to tell her I couldn’t hear her for the background noise. It never improved. She worked very diligently to get my pkg down to a reasonable price. I however was on with her almost 2 hours. She disclosed that she was in the Philapinnes. She kept putting me on hold for great lengths of time. She came back and said she couldn’t give me the package price she had worked out for me. Her pkg price wouldn’t go through. She said to get a pkg I would have to choose an International channel in my package for it to be approved! I was just appalled ! I ask her why would I want an international cannel (for an additional charge of $12.99 on top of the pkg price she quoted me!) I couldn’t believe she was trying to get me to agree to signing up for a foreign channel of my choice. Why the hell? I don’t speak any of the languages she suggested! After 2 hours she knocked my plug down to a very basic Family plug, losing man channels and local channels also she said. Movie channels for under $100 + . Need I say more? I must change companies and I’ve been with DirecTV since 2006! I just can’t take the stress any longer. Terrible company.

It’s been a chore to attempt to watch TV! Never have I experienced so many problems. I can’t wait til this contract ends!!!!!!!

I have been a customer with Direct TV for the past 13 years. I recently allowed myself to be talked into an "upgrade" a few months back. The results have been a disaster! We have issues daily. I contacted Direct TV and was transferred 5 times, each agent asking me to repeat the same information over and over. 4 of the 5 agents had such heavy Indian accents, I had a very difficult time understanding them. Bottom line: If I want my old equipment back, I need to pay $800, my other option is to continue with my current equipment and endure daily problems. Guess it's time to change providers.

1. Called Directv about a problem (searching for satellite). The phone person said they would schedule a technician for noon to 4 the next day. Guess what - noone showed up. We called again the next day and the directv phone person said there was no scheduled technician. Now we have to wait a third day (no tv) to see if someone shows up. 2. The first directv person said we needed to buy a maintenance plan or else every time we called and needed a technician there would be a $99 fee. The second directv person didn't know anything about this service plan. If I could give directv a zero I would do so.

We have been Direct TV subscribers for over 20 years. There are always ups and downs with customer service experiences in any business, however I must say that since AT&T purchased Direct TV things have gone steadily down hill. You can expect any call to turn out frustrating and the service reps almost seem embarrassed by the lack of service they are able to provide when there is a problem. I would recommend in today's age you try an alternative before investing in Direct TV. We are considering our options as well and will likely use Amazon at the very least to rent out movies which is particularly problematic with Direct TV today.