Direct TV Service Reviews - www.directv.com

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Latest Reviews

★☆☆☆☆

“HORRIBLE SERIVICE”

Written on: 11/10/2017 by Pereiraao240 (1 review written)

I got the package that would allow me to watch Direct Tv via phone, computer, and even laptop. The app for my IPhone is always searching for network services (whether on Wi-Fi or cellular service). When I use my desktop, Google Chrome doesn't work, it always say "NOT RESPONDING" then shuts down. Even on Ethernet or Mozilla Firefox the website to watch my shows doesn't work. I pay for services I can never use. Once my contract ends, I will be switching over to another company. If you like to… Read Full Review

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★★☆☆☆

“Bad customer service ”

Written on: 17/04/2017 by Sue3248c (1 review written)

Was charged for programming I didn't order the first girl kept saying you must pay this and after she hung up on me the boy was a little more helpful but tried to tell me it was ordered with the remote but there are no phone lines hooked up after almost 10 years can't wait till Google comes through my town until then will be looking for a different company.and really wish when you call you didn't get foreigners… Read Full Review

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★★★☆☆

“Bad Customer Service ”

Written on: 24/03/2017

I've had Direct TV for years. Like their programming but since ATT has gotten involved their Customer Service is awful. Was wanting info on HBO, how many channels and if it came with anything else for $17.99. The girl on the line was obviously from another country. She could understand a lot of my English but couldn't comprehend what I was asking. Asked 4 or 5 times, once she asked her supervisor something, came back and gave me an answer that had nothing to do with what I had asked. Talked to… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 09/03/2017 by Jaida148 (1 review written)

I am absolutely disgusted with the service of DirectTV. I contacted them many times over the past year asking to reduce my rate, for a better deal on the package with internet and home phone. Cancel my home phone? No, It wont make a difference, but 'we can save you $5 a month" So I cancelled my service and went with Dish and their new plan where you select your package - Im saving $100 a month and that includes the same internet! So I call today to tell them I have not receive my return boxes… Read Full Review

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★☆☆☆☆

“ATT/DIRECTTV Customer Support SUCKS!!!!”

Written on: 21/02/2017 by ATTISHORRIBLE (1 review written)

I was lured in by an ATT rep promising to give us (2)$100 dollar gift cards and (1) $200 gift card if we get everything setup by 12-31-16. I agreed to the service, boy did I screw up. They charged me 281.00 to install the equipment (suppose to be $20 setup fee)my bill is 75.00 a month instead of $60, and only the (2)$100 cards where available to claim. After more than 2 hours on the phone and several different people that don't talk much English, I got credit for the install, but they will not… Read Full Review

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★☆☆☆☆

“Lies”

Written on: 14/02/2017 by Timmons191 (1 review written)

Here's a review for you. We recently moved to an area where we were limited on the services we could get here. After bouncing around back and fourth, we thought we had settled on direct tv until a service rep got attitude and hung up on us. (Awesome service right?) It gets better. We call back going to cancel on the spot and speak to a guy who was very apologetic and offered us and extra $100 dollar gift card for the inconvenience on top of the one given to us for signing up if we still decide… Read Full Review

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★☆☆☆☆

“They are the worst company ”

Written on: 22/12/2016 by plopez03 (1 review written)

They are all lies, all the customer service reps all they want to do is for you to sign up and they tell you lies about there packages once you sign your contract with lots of lies. Be very careful because they dont actually offer what they promise. They promised a price and then it goes up before your contract is over i ended up paying $150 just for cable, that's crazy. I will definitely go back with cox communications… Read Full Review

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★☆☆☆☆

“DIRECT TV A RIPOFF”

Written on: 22/11/2016 by BriannaSpears (1 review written)

AT&T BOUGHT DIRECT TV SO THEY ARE NOW ONE COMPANY. WE RECENTLY SWITCHED TO DIRECT TV BECAUSE UVERSE DID NOT WANT TO GIVE PROMOTIONS/DISCOUNTS. IN SWITCHING TO DIRECT TV I HAVE RAN INTO RUDE CUSTOMER SERVICE REPS, HAD TWO SUPERVISORS PROMISE TO CALL ME BACK AND NEVER DID, HAD A PERSON CALL ME BACK WAS SUPPOSED TO BE A SUPERVISOR AND REFUSED TO GIVE ME HIS NAME, THREATENED TO HANG UP ON ME AND AMAZING WHEN I CALLED TO REPORT HIM THERE WERE NO NOTES IN THE SYSTEM? WHAT KIND OF PEOPLE ARE WORKING… Read Full Review

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★☆☆☆☆

“Inconsistency”

Written on: 16/10/2016 by Sean186 (1 review written)

I chatted with a representative regarding new service packages on my cell phone for around 10 minutes with proposals of having the choice plan with the accompanyment of an Internet service on 4 TVs. It was told to me that each of the TVs would have DVR capability free of charge which was contained in the service package I chose. I then told him that doing this on my cell phone was going to be difficult and that I would rather do the filling out of the information on my personal computer. Upon… Read Full Review

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★☆☆☆☆

“ACH withdrawals $370.42 for equipment that I did not...”

Written on: 13/10/2016 by bucknrut (1 review written)

called customer service to order an extra receiver to use for tailgating. I was told that it was $99, and the call was terminated before the order was completed. Then I see 2 drafts on my bank account, one for $160.21, and one for $210.21. I spent an hour and sixteen minutes on the phone, the first call to customer service where they agreed that they were in the wrong, and two other lengthy calls in the next 2 days trying to get my money back. so far only $57.17 of my $370.42 has been refunded… Read Full Review

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★★☆☆☆

“Charge to bury the cable? What!!?”

Written on: 01/10/2016 by Oliver236 (1 review written)

Had DirecTV connected in 02/16. Told by the technician that day the cable wire would be buried by another crew in a week to 10 days. I have called twice about this already and was told when I called today, that there would be a charge for them to come out and bury the cable! It has been 7 months since it was installed and now they want to charge me?!! How crazy is that? I already paid for installation!!… Read Full Review

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★☆☆☆☆

“customer service is a joke”

Written on: 28/09/2016 by 473Jamison (1 review written)

I had Direc TV for the last 4 months. The first month it went okay and every month after that we have been continuously screwed over. They have sent numerous techs out and each one f up just as bad as the one they sent before. The original installer installed our dish so bad. They didn't even put concrete on the ground so the pole was moving 6 inches either way. It took them over 2 weeks to send the tech to fix that. And not even a week later it was screwed up again because the original tech f… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!!”

Written on: 27/09/2016 by ynevarez23 (1 review written)

Okay, as many years that I have been with Direct tv I have never experienced such horrible customer service as I did today. One placed me on hold for 20 minutes then another answered and did not transfer me to management. You can tell they were in the same building. She laughed when I asked for management and hung up. For being such a large company you have surely down graded customer service. This has been the worst experience ever… Read Full Review

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★☆☆☆☆

“used to be the best”

Written on: 30/08/2016 by bears85 (1 review written)

Customer service is horrible since AT&T took over. If you get an offshore center, Philippines or Mexico City, all the reps do is apologize and do not provide one iota of assistance, to say nothing of the language barrier. I am over a 20 year customer and they treat me like I just became a customer. Direct TV used to have the highest quality representatives, friendly knowledgeable and helpful. Now they mirror AT&T and are pathetic. If you do not need NFL Direct Ticket run as fast as you can from… Read Full Review

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★☆☆☆☆

“Television freezing your”

Written on: 05/08/2016 by Marilynmanroe (1 review written)

We were promised that the weather would not affect the tv picture. Every time we get a storm rains a little or gets any type of cloud cover the tv freezes up and the screen itself garbles. Called to h 've someone come out to check I was told this was normal and they won't send anyone out for that reason . Very unhappy… Read Full Review

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★☆☆☆☆

“No consieration for long term customer”

Written on: 28/07/2016 by Heller1 (1 review written)

I was a long term customer with the premier package. I could not get internet with Directv at my new location so I changed to Comcast. I sent my equiptment back and was due a 96.30 credit. I was charged 33.00 for movies I was told I rented in 2010. I spoke with 2 reps and a supervisor, and was told I'm out of luck. Poor service as I intended to come back to Directv, Now no way!… Read Full Review

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★☆☆☆☆

“Billed for additional channels I did NOT authorize”

Written on: 08/06/2016 by bjywamer (1 review written)

I received an unsolicited phone call from DirecTV telling me I was being given several months of three additional channels at no cost to me. I told the representative that we did NOT want them and did NOT want to have to "remember" to call and cancel them at end of trial period. The rep assured me that would not happen but I still stressed that I did not want their offer. Today, about 5-6 weeks later, I see an extra charge on my credit card and, when I called to complain, was told that the… Read Full Review

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★☆☆☆☆

“You direct tv people stop luring people into your...”

Written on: 28/04/2016 by 259Proctor (1 review written)

You direct tv people stop luring people into your contract with lots of lies. Be very careful coz they dont actually offer what they promise. Promised a $100 bill, i ended up paying $160. They sent their walmart giftcard only to go use it and the cashier tells me it has 48 cents. Shame on you and am done with your service!!!… Read Full Review

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★☆☆☆☆

“poor custermer service”

Written on: 11/04/2016

I need to add a new cable box so I called Direct TV and was told they use contractors to do installs and that I need to call them so I did about 5 days ago and got a recording so left a message and after 5 days no response. also make custermers have to pay for a the new box and pay for the install I think this is wrong. they should not charge cust. to expand service and increase there income… Read Full Review

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★☆☆☆☆

“rating dirct tv”

Written on: 07/04/2016 by Jaime256 (1 review written)

Be very careful when you order Direct tv. My two year promotional fee was terminated after one year and the cost of service went up over $60. When I complained, I was given $40 worth of discounts but still an increase in cost of service. Customer reps are very good at giving the run-around. I've had two conversations with reps over the last two months and I am not sure all the billing concerns have been addressed. Will see what surprise next months bill brings. Also do not believe them… Read Full Review

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