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Latest Reviews

★☆☆☆☆

“Horrible customer service”

Written on: 05/01/2020

I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubbys disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 +… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 03/01/2020 by Lailad460 (1 review written)

ATT Direct Tv is to big for the pants they are trying to fill. They insist that they have great customer service. I have found that is not the case at all. They insist that I did not pay a months service and I am staring at withdraws from my account for that month withdrawed to Direct Tv than the follow up month it is ATT withdrawing from my account. For this reason I am viewing this incident as a breach of contract and canceling service. *Side note: they asked that I receive an Electronic… Read Full Review

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★☆☆☆☆

“I just moved into a new house and I called direct Tv...”

Written on: 03/12/2019 by DTVaweful (1 review written)

I just moved into a new house and I called direct Tv and spoke with a man who was so nice and promised me tv and wifi to be hooked the next day. He told me I would have TV and WiFi services for 89 dollars a month. So I took off the next day from work and no one showed up and when I called to see they gave me a run around. The tech ended up showing up a week later and was there for 5 hours and drilled holes all over my house and then tells me that WiFi is not part of my deal which he had… Read Full Review

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★☆☆☆☆

“Since AT&T bought direct tv”

Written on: 23/10/2019 by lynnmaldonycichocki (1 review written)

Direct tv sucks since AT&T bought you, I was 1 week late when the bill was do and you disconnect me? And you wipe out all my passwords and user names so I can’t even get in to pay it...then you have the audacity to charge me 5.00 to pay over the phone! Are you kidding me... I have had direct tv for years and this is what you do? I hope you know you will not get anymore of my money for your terrible service. Not 1 of my friends or family have direct tv anymore they all stream which is what I… Read Full Review

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★☆☆☆☆

“I have been with probably at 10 +/- years. The only...”

Written on: 10/09/2019

I have been with probably at 10 +/- years. The only reason we left is because you dropped CBS. I called Direct TV at end of July to cancel. They conveniently say they have no record of that call BUT they do remember all the follow up calls that I made in the month of Aug. That way they make you pay another month for something that you want. DIRECT TV. You should be a shamed of yourselves!!!!!!!Taking money from people like that. It is not a good way of doing business. We were planning on… Read Full Review

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★☆☆☆☆

“20 years with Directv and I'm finally done...”

Written on: 27/07/2019 by Smart420 (1 review written)

Don't really know where to start. When the service is working it's great. If you have ANY problem at all, you are SCREWED. Without a doubt, the WORST customer service I've ever experienced and I've had 20 years of it. My wife and I argue over who is going to have to make the call. Just spent 1 hour and 25 minutes on the phone with Directv, my issue is not resovled after explaining the problem to customer service, billing, customer service again, technical support and then was cut off talking to… Read Full Review

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★☆☆☆☆

“Pixilzation on local CBS affiliate when trying to record, ”

Written on: 26/04/2019 by RCL83 (1 review written)

When trying to record a morning CBS show the picture is pixelated when viewed on DVR . In real time the picture is fine but I cannot view from DVR . All other stations record and playback ok. I have reported this 3weeks ago and no response to the problem… Read Full Review

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★☆☆☆☆

“OVERALL RATING SHOULD BE -5”

Written on: 04/04/2019 by Coling1952 (1 review written)

I have been with Directv for 10 years. I recently moved to a new house, I called in to have my service moved (as you know from the commercials it should be easy) it wasn't! 4 months later and we still do not have service at our new house! I have called in 18 times waiting on hold for 3 hours each time-still do not have tv. March I began calling in to just cancel our service as after this long you just cut your losses and move to a different provider. They won't cancel our service! They… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“APPALLED WORST EVER”

Written on: 06/03/2019 by donnaduck74 (1 review written)

I am very dissatisfied it took them 3 time to put in the equipment. After we got the service they quoted me a price and that was not true. With in 24 hours I call directv because I was not getting the channels that was in my package, the quoted me another price but when I got my first bill the price was higher. I called and they told me that my package had be change to a lower package but still higher than my quote and that's why I was not getting all the channels. I have called them about 10… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Horrible service ”

Written on: 23/01/2019

I contacted them to arrange service for my mother, who lives in a senior building. They said she can receive service there and set it up, telling me the one year pricing. They never told me it was a two year contract. I found out they cannot have a dish at my mom's place and called to cancel. It was like I was speaking to a someone at one of the India call centers that have been all over the news. They promised me an email notification confirming the cancellation. I called back and they claim… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“poor business practices”

Written on: 11/12/2018 by 121Puckett (1 review written)

Their dual billing system; (ATT internet/direct tv) is a nightmare from hell. Their customer service is below average with poor product knowledge. Keep a close eye on your monthly statements if you get one. Never trust them with paperless billing. They will screw you in a heart beat. Direct TV was easy to work with but the ATT merger has been their downfall.I will never do business with these people ever again. Check with the BBB in your area before you sign up with them… Read Full Review

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★☆☆☆☆

“Worst service experience ever — make that NO service”

Written on: 10/12/2018 by USchemist (1 review written)

Long story. DirecTV receiver failed a week ago before the Sunday NFL football game. Called, spent 1.5 hours on the phone with a pleasant but clueless operator. Unable to diagnose over the phone, so signed up for a service account at additional cost per month. Scheduled service, but could not get a service call until Wed.!! Keep in mind we are in an urban area, where service should be readily available. By Wed service was back on, but the screen froze intermittently. I called AND went online to… Read Full Review

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★☆☆☆☆

“Cancel Service Issue”

Written on: 24/10/2018 by moniquec (1 review written)

I checked online to confirm they offer all services. After going through the process of obtaining cable, I was advised that internet is not available in my area unless I purchase a hot spot device costing $199 I called to cancel the service. On the phone for thirty minutes. After yelling & screaming & cursing on the phone because they do not understand I DO NOT WANT THE SERVICE Finally it was cancelled… Read Full Review

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Mcarr's Response to moniquec's Review

Written on: 04/04/2019

I had to call 5 times to cancel mine and they continue to bill me! They are the worst!

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★★★☆☆

“Deffinate problem finding programs”

Written on: 07/05/2018 by mykerogers (1 review written)

Finding a show to record or watch is worse than it was a week ago... they put in a new format for searching now it takes longer and once you make a misstep and try to go back you have to start all over.... Very Disappointed! Looking to change to another carrier as soon as my trial period is over… Read Full Review

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★☆☆☆☆

“Irritated ”

Written on: 03/05/2018 by Mira63 (1 review written)

Scheduled service appointment for 8 - 12:00. Informed rep I would have to leave by 12:00. Received notice at 11:25 repair man would arrive somewhere between 12:15 and 1:50. Wasted entire morning waiting on service. Is it really that difficult to be more precise when scheduling appointments? … Read Full Review

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★☆☆☆☆

“Most terrible company and agents to help”

Written on: 04/04/2018 by nikkinickell (1 review written)

A month ago when I got my monthly bill, increased charges of course, I had the rudest agent I’ve ever encountered with this or any other company. She was harsh, and downright mean, nasty,disrespectful, accusatory and unhelpful. She had me in tears. I had her argue with me for over 45 minutes, and she tried to get me to a different agent at the end of this mean one sided conversation (not a conversation at all) and she cut me off before I was transferred.) I was so upsetI couldn’t even call… Read Full Review

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★☆☆☆☆

“Forget it!”

Written on: 26/02/2018 by Casey226 (1 review written)

It’s been a chore to attempt to watch TV! Never have I experienced so many problems. I can’t wait til this contract ends!!!!!!!… Read Full Review

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★☆☆☆☆

“Disappointed!”

Written on: 12/02/2018 by markav722 (1 review written)

I have been a customer with Direct TV for the past 13 years. I recently allowed myself to be talked into an "upgrade" a few months back. The results have been a disaster! We have issues daily. I contacted Direct TV and was transferred 5 times, each agent asking me to repeat the same information over and over. 4 of the 5 agents had such heavy Indian accents, I had a very difficult time understanding them. Bottom line: If I want my old equipment back, I need to pay $800, my other option is to… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“No service and maintenance ripoff”

Written on: 07/12/2017 by Virginia231 (1 review written)

1. Called Directv about a problem (searching for satellite). The phone person said they would schedule a technician for noon to 4 the next day. Guess what - noone showed up. We called again the next day and the directv phone person said there was no scheduled technician. Now we have to wait a third day (no tv) to see if someone shows up. 2. The first directv person said we needed to buy a maintenance plan or else every time we called and needed a technician there would be a $99 fee. The… Read Full Review

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★☆☆☆☆

“Since AT&T purchased things have gotten far worse”

Written on: 26/11/2017

We have been Direct TV subscribers for over 20 years. There are always ups and downs with customer service experiences in any business, however I must say that since AT&T purchased Direct TV things have gone steadily down hill. You can expect any call to turn out frustrating and the service reps almost seem embarrassed by the lack of service they are able to provide when there is a problem. I would recommend in today's age you try an alternative before investing in Direct TV. We are… Read Full Review

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Jenniewilliams's Comment

Written on: 08/06/2018

No , I need to know who to talk to. I just saw an advertisement on tv and thought about I didn’t receive my 200 or 250 that was a promotion when I signed up.

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